13 th june 2012 real life experience of an e-business suite 12.1.3 upgrade for scottishpower gillian...
TRANSCRIPT
13th June 2012
Real Life Experience of an E-Business Suite 12.1.3 upgrade for ScottishPower
Gillian Galasso, Senior Systems Administrator
Ray Brown, Senior Project Manager (Rocela)
Agenda
• Background• Project Management Approach• Project Milestones • Functional Changes Strategy• Testing• Communications• Gotchas/ Lessons Learned• Questions
eBusiness Modules Implemented
• Manager Self Service• Employee Self Service• HR/Payroll• Overtime Self Service (OTL)• iExpenses (via Payables)• iRecruitment Self Service (Internal and External)• APEX and Discoverer• Comp Workbench
SP HR Systems Team
• HR and Payroll Systems Manager
• 2 Senior Systems Administrators
• 2 Systems Administrators
SP HR Systems Team Strengths
Don’t underestimate the importance of having a strong knowledgeable team to drive the delivery.
• In-depth functional experience and knowledge of eBusiness.• Good understanding of personalisations.• Solid technical understanding.• Proven project management skills and
upgrade/implementation experience.• Good working relationships with System Testers.• Good working relationships with Rocela• Experience of using My Oracle Support
and managing SRs.
Project Management Team
• Rocela Project Manger – Ray Brown• Rocela Support DBA - Des Collins• SP IT Project Manager – Duncan McDonald• SP Project Lead – Gary Fox• SP Senior Systems Administrator – Gillian Galasso• SP IT Support - IBM
Project Management Approach
• Project Plan maintained by Rocela • Fortnightly then Weekly Project Meetings• Risks and Issues Logged• R12.1.3 calls separated in Rocela console• Transition Plan delivered by Rocela
Supported by• SP R12 Project Board• Regular meetings with SP system testers• Shared ownership of managing SR’s with Oracle
‘Sometimes it pays to take calculated risks.’
Milestones Iteration 1
Project kick off
Preparation
Database Upgrade System Testing
Sign off system Testing
Iteration 1 Complete
13 Jun
28 Jun
30 Aug
19 Sep
19 Sep
15 Jun
2011
Critical Functionality
Testing
19 Jul
Milestones Iteration 2
Commence
Preparation
Database Upgrade -
Prod
Sign off UAT
Go/ No Go
Iteration 2 Complete
19Jul
22 Sep
11 Nov
15 Nov
15 Nov
19 Jul
2011
UAT
10 Oct
JRE 1.6.26 Rollout -
Production
Overview of Timeline Go-Live
Go/No Go Meeting
PenetrationTests RemedialWork
Test of Back-ups
Back ups run
CommenceUpgradework
CompleteUpgradeWork
Go LiveSystem Available for use
15 18 24 25 29 pm
29 am
16
November
CommunicationTo Users
22
Project Closed
31 Jan 2012
Functional Changes Strategy
• No new functionality rolled out
Exceptions:-• Absence Recording • Consolidation of OTL screens• ‘Your HR Online’ Brand Change• Online Password Reset renamed Login Assistance.• iExpenses • System Profiles
External Look and Feel
• Branding•
Functional Changes Strategy
• Branding•
Testing Strategy
• Critical Business Processes• Interfaces• Don’t underestimate the time and resources required for
testing customisations.• Standard Testing• Testers are system professional users• Sign off is requested• Testers take ownership
UAT Results
Tests Run
Tests Failed
TestsPassed on
re-test
NumberOutstanding
PassRate
Reward 150 10 10 0 100%
ELC Team 60 0 0 0 100%
HR Systems 190 49 47 2 99%
Payroll 60 2 2 0 100%
1HR 25 0 0 0 100%
Recruitment 150 1 0 1 99%
Budget Forecasting
60 0 0 0 100%
iExpenses 60 5 5 0 100%
Total 755 67 64 3 99.6%
Communications Strategy
• ‘Low key’ roll out.• Series of emails to all users• New Process Guides on HR Intranet• Support Team Briefed 1HR
Communications Strategy
Your HR Online
The system is now available.
You will immediately notice some changes to the look of Self Service which we have summarised below:-
• The screens are blue.• Online Password Reset is now called Login Assistance. • My Overtime – time card entry and search has been consolidated into the one screen• The Mass Approval of time cards now functions correctly (Managers use only)• My Absence – Medical certificates now reside on the same screen. (Managers use only)
We have developed new process guides for all Your HR Online Self Service and are now available on the HR Intranet. (Link) We would encourage you to have a look and these, especially the My Absence,
Challenges/ Lessons Learned
• Discoverer 11g - .PC configuration dbc files • Absence Self Service • iExpenses - Bank Account Data Fix (Patch 10144798) • iRec Hiring opening ended payroll elements (Patch12728282) • BEE date format (Patch 12687744)• Latest Audit Trail Fixes for post 12.1.3. (Patch 12860752 )
Summary
• Don’t underestimate the time and resources required for testing customisations.
• Sometimes it pays to take calculated risks.
• Don’t underestimate the importance of having a strong knowledgeable team to drive the delivery.
