© IES Business Consultants 1

Motivation theory & practice

© IES Business Consultants

Week

Organizational change & development

Human Resource Management

Foundations of individual behavior

Motivation theory & practice

Teams & teamwork

Communication, Conflict & Negotiation

Essentials of Leadership

Fundamentals of Control

Operations Management & Control

Overview

FINAL EXAM

Readings

Chapter 10

Chapter 11

Chapter 12

Chapter 13

Chapter 14

Chapter 15

Chapter 16

Chapter 17

Chapter 18

Overview

FINALS

8

9

10

11

7

Aug 31

Sep 14

Sep 28

Oct 12

Nov 02

Nov 23

6 17:30–20:30

17:30–20:30

17:30–20:30

17:30–20:30

17:30–20:30

19:00 - 21:00

Topics & Assignments Fridays

2

© IES Business Consultants

Need Theories.

Goal-setting Theory.

Reinforcement Theory.

Equity Theory.

Expectancy theory.

3

Basic Motivation Concepts

© IES Business Consultants

• Four theories that focus on NEEDS:

1. Maslow’s hierarchy.

2. Motivation-hygiene.

3. ERG.

4. McClelland’s needs.

4

Needs Theories

© IES Business Consultants

Opportunities for satisfaction in Maslow’s

© IES Business Consultants

Equity theory & role of social comparison

© IES Business Consultants

Elements in Expectancy Theory

© IES Business Consultants

1. Interesting Work

2. Appreciation of Work

3. Being Included

4. Job Security

5. Good Wages

6. Promotion & Growth

7. Good Work Conditions

8. Loyalty to Employees

9. Tactful Discipline

10. Sympathetic Help

4

5

6

2

1

3

7

9

8

10

2

3

4

1

5

6

7

9

10

8

3

2

1

4

5

8

7

6

9

10

1

2

3

7

8

9

4

5

10

6

Under 30 31 - 40 41 - 50 Over 50

8

What workers want (based on Ages)

© IES Business Consultants

• Break into two groups

• Discuss ONE of your class instructor’s job (no names !!)

• What does he do that de-motivates you?

• What defines good performance that motivates you ?

• What should he be doing? Each group to develop 5 issues

that would motivate you.

• Each group will select a leader to explain to the class.

9

Exercise

© IES Business Consultants

Suggestions about motivating employees in organizations:

• Recognize Individual Differences.

• Use Goals and Feedback.

• Allow employees to participate in decisions that affect them.

• Link rewards to performance.

• Check the system for equity.

10

Motivation: from concept to application

© IES Business Consultants

Employees are allowed to pick from among a menu of benefit

options.

1. Variety of Medical Plans.

2. Vacation Options.

3. Disability, Life Insurance Plans.

4. Savings and Pension Plans.

5. College Tuition Reimbursement.

11

What are Flexible Benefits

© IES Business Consultants

• Employees must perceive a clear link.

• If not, then …

1. Low performance.

2. A decrease in job satisfaction.

3. An increase in turnover.

4. An increase in absenteeism statistics.

12

Link Rewards to Performance

© IES Business Consultants

Do you remember this exercise?

Two Volunteers to leave the room.

Volunteer One – Negative Help only

Volunteer Two – Positive Help only.

Someone to keep time till object found.

13

Positive and Negative Reinforcement

© IES Business Consultants

Reinforcement strategies for QM