106 quality assurance

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QUALITY ASSURANCE& ISO 9001

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ISO 9001 & QUALITY ASSURANCEISO 9001 & QUALITY ASSURANCE

The main features of ISO 9001: 2000 The main features of ISO 9001: 2000 are; are;

process approach to system; process approach to system; process measurementprocess measurement Process management; Process management; customer satisfaction monitoring; customer satisfaction monitoring; continual improvement. continual improvement.


ISO 9001: 2000 also puts a strongerISO 9001: 2000 also puts a strongeremphasis on the quality managementemphasis on the quality managementfunction of the organization as distinctfunction of the organization as distinctfrom: from: quality assurance quality assurance quality control activities quality control activities five requirements. five requirements.

ISO 9001 & QUALITY ASSURANCEISO 9001 & QUALITY ASSURANCE The ISO 14000 series consist of five The ISO 14000 series consist of five

standards: standards: 1.1. Environmental management systems Environmental management systems 2.2. Environmental auditingEnvironmental auditing3.3. Environmental labellingEnvironmental labelling4.4. Environmental performance Environmental performance

evaluationevaluation5.5. Life cycle assessment Life cycle assessment


ISO 14001: 1996-an environmental ISO 14001: 1996-an environmental management standard against which management standard against which an organization can be audited on aan organization can be audited on a

voluntary basis. voluntary basis. It is applicable to different It is applicable to different

organizations in diverse organizations in diverse geographical, cultural and socialgeographical, cultural and social

conditions. conditions.


ISO 9001: 2000ISO 9001: 2000Main objectives are:Main objectives are:Quality management systemQuality management system1.1.General requirementsGeneral requirements2.2.documentation requirements.documentation requirements.

QUALITY ASSURANCEQUALITY ASSURANCE& ISO 9001& ISO 9001

Management responsibilityManagement responsibility1.1. Management commitmentManagement commitment2.2. customer focuscustomer focus3.3. quality policyquality policy4.4. PlanningPlanning5.5. responsibilityresponsibility6.6. authority and communicationauthority and communication7.7. also management review.also management review.


Resource managementResource management

1.1.Provision of resourcesProvision of resources2.2.InfrastructureInfrastructure3.3.work environmentwork environment


Product realizationProduct realization1.1. Planning of product realizationPlanning of product realization2.2. customer related processescustomer related processes3.3. design and developmentdesign and development4.4. PurchasingPurchasing5.5. production and service provisionproduction and service provision6.6. control of monitoringcontrol of monitoring7.7. measuring devices measuring devices


MeasurementMeasurement1.1. analysis and improvementanalysis and improvement2.2. monitoring and measurementmonitoring and measurement3.3. control of nonconforming productcontrol of nonconforming product4.4. analysis of dataanalysis of data5.5. improvementimprovement


QA is a necessary process that is neededQA is a necessary process that is neededduring any construction activity such as: during any construction activity such as: construction of residential or commercial construction of residential or commercial

buildings buildings roads roads industrial buildings industrial buildings manufacturing plantsmanufacturing plants sports facilities sports facilities BridgesBridges etc.etc.

ISO 9001 & QUALITY ASSURANCEISO 9001 & QUALITY ASSURANCE Quality Assurance and monitoring of Quality Assurance and monitoring of

quality in any of the above construction quality in any of the above construction process is very important.process is very important.

a minor defect in the quality can cause a a minor defect in the quality can cause a serious problems and even fatalityserious problems and even fatality

any lapse could also cause damage to the any lapse could also cause damage to the propertyproperty

the cost of quality is very high the cost of quality is very high in the case of structures. in the case of structures.


Taking Different Steps In Construction Taking Different Steps In Construction to achieve QA are:to achieve QA are:

Step 1Step 1 define the requirements of the define the requirements of the

customer;customer; Based on the client’s requirements;Based on the client’s requirements; the structural designs of the the structural designs of the

buildings is developed;buildings is developed; structures is developed. structures is developed.

ISO 9001 & QUALITY ASSURANCEISO 9001 & QUALITY ASSURANCE During the design phase, all the During the design phase, all the

material is also decided for the material is also decided for the project.project.

The quality standards of the The quality standards of the structure are defined in order to structure are defined in order to decide on subsequent stages of the decide on subsequent stages of the construction construction quality assurancequality assurance process.process.

Soil investigation and site tests are Soil investigation and site tests are carried out to find out soil carried out to find out soil characteristics. characteristics.

http://en.wikipedia.org/wiki/3D_scanner

ISO 9001 & QUALITY ASSURANCEISO 9001 & QUALITY ASSURANCEPre-constructionPre-construction it important to conform to various it important to conform to various

environment protection laws.environment protection laws. It is important to follow ISO 14001 and It is important to follow ISO 14001 and

study the environmental impact of the study the environmental impact of the project.project.

company should make sure that the company should make sure that the construction activity causes:construction activity causes:

1.1. minimal sound pollution;minimal sound pollution;2.2. no pollution to the nearby water no pollution to the nearby water

bodies;bodies;3.3. no inconvenience to people living no inconvenience to people living

nearby.nearby.


Step-2Step-2Material RequirementsMaterial Requirements1.1. all the material and supplies which is required in all the material and supplies which is required in

the construction process are listedthe construction process are listed2.2. including all the relevant specifications including all the relevant specifications 3.3. The specific brand and certification of the The specific brand and certification of the

productsproducts4.4. suppliers which should be used in the suppliers which should be used in the

constructionconstruction5.5. specified with consideration given to renewable specified with consideration given to renewable

resourcesresources6.6. ensuring that the specified materials meet the ensuring that the specified materials meet the

design and quality requirements as defined.design and quality requirements as defined.


Step-3Step-3PlanningPlanning1.1. the next step is to plan the workflow the next step is to plan the workflow

for the successful completion of the for the successful completion of the each activity each activity

2.2. procurement team will invite tenders procurement team will invite tenders for getting the supplies of the for getting the supplies of the building materialbuilding material

3.3. every process is well documented for every process is well documented for future referencefuture reference

ISO 9001 & QUALITY ASSURANCEISO 9001 & QUALITY ASSURANCEStep-4Step-4Material TestingMaterial Testing All construction materials are tested All construction materials are tested

and records are kept for future. and records are kept for future. The procedureThe procedure TestingTesting placing and compaction of concreteplacing and compaction of concrete Specifications & Supply of ConcreteSpecifications & Supply of Concrete


Curing & Protecting ConcreteCuring & Protecting Concrete Striking FormworkStriking Formwork tensile strength of steeltensile strength of steel compressive strength of compressive strength of

bricks and mortarbricks and mortar etc. etc.


The materials can be tested by The materials can be tested by internal laboratories or by third party internal laboratories or by third party laboratories. laboratories.

Various work quality standards Various work quality standards issued by institutes and are used. issued by institutes and are used.

Based on the trial results, the Based on the trial results, the material is approved or disapproved.material is approved or disapproved.

ISO 9001 & QUALITY ASSURANCEISO 9001 & QUALITY ASSURANCEFinal StepFinal StepQuality During Construction PhaseQuality During Construction Phase All QA measures recommended to All QA measures recommended to

ensure that there is no breach of any ensure that there is no breach of any quality requirements at this stage. quality requirements at this stage.

The quality of workmanship is also The quality of workmanship is also checked at all time. checked at all time.

Different kinds of tests are Different kinds of tests are conducted to ensure conformance. conducted to ensure conformance.

Quality is checked consciously with Quality is checked consciously with the aid of internal and external the aid of internal and external audits. audits.

ISO 9001 & QUALITY ASSURANCEISO 9001 & QUALITY ASSURANCE If quality at any stage is not up to If quality at any stage is not up to

standard, then the cause is standard, then the cause is determined and accordingly rework determined and accordingly rework is undertaken.is undertaken.

Reasons for poor workmanship is Reasons for poor workmanship is recorded for future training.recorded for future training.

During construction process the During construction process the quality cannot be neglected as the quality cannot be neglected as the cost of the rework is quite high.cost of the rework is quite high.

Every year defects in the UK Every year defects in the UK construction industry cost at construction industry cost at least £20 billion to repair or least £20 billion to repair or rebuildrebuild


The damage that can happen due to The damage that can happen due to poor quality can be very serious.poor quality can be very serious.

During construction QA process, During construction QA process, various quality and environment various quality and environment concerns have to be considered.concerns have to be considered.

Failure in QS can damage reputation Failure in QS can damage reputation and bring dispute, litigation, etcand bring dispute, litigation, etc

It will cause decline in productivity.It will cause decline in productivity.

106 quality assurance

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