Grow with QualityGCP Sharing

AIESEC in Sri Lanka

iGCDP of AIESEC in Sri Lanka Performance

2013 Q1 Realization

2014 Q1 Realization

Absolute Growth Relative Growth

187 276 89 47.59

GCDP NPS evolution Q4 2013 - Q1 2014

NPS Q4 2013: 46 NPS Q1 2014: 66

RR : 66% RR : 52%

%promoter/Re: 10%

%promoter/Re: 40%

% Promoter: 58% % Promoter: 73%

% Detractor: 12% % Passive: 30% % Detractor: 6% % Passive: 21%

• Entire Leadership body getting engaged with the CEM Challenge by AI which gave them the fundamental knowledge on NPS

• Include CEM knowledge as a main objective of the National conference on Oct. 2013

• Set ambitious NPS goals for the specific period and create action steps to achieve them (ex. 50 NPS for winter peak and achieved 56)

• Include NPS to all the national award categories• Conduct Webinars, sessions and other methods of

learning to increase the awareness on NPS

• Use the AI country partnership tool to set NPS targets for country partnerships and co-deliver awareness on NPS before the EP arrival

• Include information regarding NPS in the national reception wiki and EP reception agendas

• Conduct a National Intern conference gathering all the EPs to conduct LEAD programs and increase awareness of the NPS

SUCCESSESWHAT are the key actions that other entities can learn so that they can also grow with quality?

Increase the awareness of the members

Increase the awareness of the EPs

• https://drive.google.com/a/aiesec.net/folderview?id=0B0AoxGmN_oxUYmU2MnA2TjY1QlE&usp=sharing

Useful ResourcesWHAT are the useful resources that you can share with the network?

Reception Wiki Country Partnerships Tool

• http://www.myaiesec.net/content/viewwiki.do?contentid=10262297