101059991 a project report on exide batteries

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    A RESEARCH REPORT

    ON

    “Analysis of market potential,

    competitors strength in car segment with

    special reference with Ei!e "Area, #ran!

    a$aila%le an! speci&c factors ha$ing

    ma'or in()ence on cons)mer p)rchase

    %eha$ior*+

    AtEi!e n!)stries -imite!

    #./

    AmolRiteshToppo

    0SS

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    XAVIER INSTITUTE OF SOCIAL SERVICES

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    A RESEARCH REPORT

    ON

    “Analysis of market potential,

    Competitors strength in car segment with

    special reference with Ei!e "Area, #ran!

    a$aila%le an! speci&c factors ha$ing

    ma'or in()ence on cons)mer p)rchase

    %eha$ior*+

    at

    Ei!e n!)stries -imite!

    #./AmolRiteshToppo

      Page | 1

    XAVIER INSTITUTE OF SOCIAL SERVICES

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    n partial f)l&llment of the re1)irement of 2#A

    program of

    0a$ier nstit)te of Social Ser$ice, P)r)lia Roa!,

    P3O3#o 4

    Ranchi567899:

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    XAVIER INSTITUTE OF SOCIAL SERVICES

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    APPRO;A- SHEET

     This is to certify that Summer Project entite! "Anaysis of mar#et

    $otentia% com$etitors stren&th in car se&ment 'ith s$ecia reference'ith E(i!e an! s$eci)c factors ha*in& major in+uence onconsumer

    $urchase ,eha*ior- E(i!e in!ustries imite! has ,een $re$are! ,y

    .r/AmoRiteshTo$$o in $artia fu)ment of the re0uirement for the

    a'ar! of Post1ra!uate 2i$oma in .ana&ement 3Finance4.ar#etin&5 at

    Xa*ier Institute Of SociaSer*ices% Ranchi/The stu!y em,o!ies !ata

    coecte! anay6e! an! com$ie! ,y the researcherun!er the &ui!ance

    of the un!ersi&ne! &ui!e of the institute an! there,y a$$ro*e!

    asin!icatin& the $ro)ciency of the researcher/

    Prof/ Aru$ .u#herjee

    3Research 1ui!e5 3Summer Internshi$

    Coor!inator5

    Prof/A/R/7o!ra38O2

    2r/ Fr/ Ae( E##as/j .ar#etin&5

    32irector%XISS5

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    XAVIER INSTITUTE OF SOCIAL SERVICES

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    2ate:

    Ro No/

    AC=NO>-E

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    PRE@ACE

    “Give a man a fsh, he will eat it.

    Train a man to fsh, he will eed his amily.”

     The a,o*e sayin& hi&hi&hts the im$ortance of Practica #no'e!&e/

    Practica trainin& is anim$ortant $art of the theoretica stu!ies/ It is of 

    an immense im$ortance in the )e! ofmana&ement/

     This $roject is a a,out the #no'e!&e an! e($erience &aine! a,out

    the,uyin& ,eha*ior an! mar#et $otentia of E(i!e ,atteries in the city

    of Ranchi/

    I ha*e ta#en my o,jecti*es to stu!y the "Customer 7uyin& 7eha*ioran! mar#et $otentia of E(i!e ,atteries in the 8CV se&ment-/For this

    $ur$ose% the $rimary !ata is use!/ The !ata is coecte! throu&hsur*ey

    metho!/

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    Ta%le of ContentsABSTRACT........................................................................................................................9

    INDUSTRY PROFILE:.....................................................................................................10

    Te P!"#$%&:...................................................................................................................10P$!%a'e O%%a'(")':......................................................................................................10

    Ta!ge& A$#(e)%e De*"g!a+(%':....................................................................................10

    Bea,("!a-:.....................................................................................................................11C"*+e&(&("):..................................................................................................................11

    P!"#$%&':........................................................................................................................12

    Fa%&"!(e':........................................................................................................................12$a-(&/:..........................................................................................................................12

    OE S$++-(e! &":...........................................................................................................12

    RD:..............................................................................................................................12E(#e I)#$'&!(e' "-#:....................................................................................................13

    Lea#e!' () P"e! S&"!age S"-$&(")':.............................................................................14

    a)$a%&$!()g Ca+a%(&(e':.............................................................................................15COPANY PROFILE.......................................................................................................1

    ('(") S&a&e*e)&:...........................................................................................................20

    7"!-# C-a'' a)$a%&$!()g:..........................................................................................20

    C"--a8"!a&(")':...............................................................................................................20Ee%$&(,e C"**(&&ee.....................................................................................................22

    PRODUCT PROFILE........................................................................................................26

    RANE OF EIDE EPRESS BATTERIES:.............................................................29INTIAL C;ARIN DESCRIPTION :.......................................................................29

    SPECIFIC RAITY:...................................................................................................30

    CAUTION:................................................................................................................30

    INTRODUCTION TO CAR BATTERIES........................................................................30Re'ea!% a)# De,e-"+*e)&:..........................................................................................31

    F$)%&(")a- A!ea':...........................................................................................................31

    Ba&&e!/ De'(g) De,e-"+*e)&:...................................................................................32Te%)"-"g/ "! T!"+(%a- C"$)&!(e':...............................................................................32

    I)!a'&!$%&$!e < La8"!a&"!(e':.........................................................................................34

    P!"#$%& Te'&()g Fa%(-(&(e':.............................................................................................34

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    XAVIER INSTITUTE OF SOCIAL SERVICES

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    RR "! ISO a)# S $a-(&/ S&a)#a!#'...........................................................................35

    AR>ET ANALYSIS......................................................................................................3=

    S.7.O.T ANALYSIS....................................................................................................3=CCOPETITOR ANALYSIS.......................................................................................3

    PURPOSE AND OB?ECTIE OF STUDY..................................................................40

    RESEARC; PLAN...........................................................................................................41RESEARC; ET;ODOLOY......................................................................................42

    @a T/+e " Re'ea!% :....................................................................................................42

    @8 Da&a C"--e%&(") e&"# :.........................................................................................42@% P!(*a!/ Da&a C"--e%&(") e&"# :...........................................................................42

    @# P!(*a!/ Da&a C"--e%&(") Te%)($e :.......................................................................42

    @e U)(,e!'e " &e S&$#/ :.............................................................................................43

    @ Sa*+-e U)(& :............................................................................................................43@g Sa*+-()g Te%)($e :...............................................................................................43

    @ Sa*+-e S(e:.............................................................................................................43

    LIITATIONS..................................................................................................................43

    @ A)a-/&(%a- T""-'.......................................................................................................43FINDINS AND STUDIES..............................................................................................44

    Re'+")#e)&' #ea-()g (& #(e!e)& 8!a)#':...............................................................44INTERPRETATION:.....................................................................................................45

    INTERPRETATION:.....................................................................................................4=

    INTERPRETATION:.....................................................................................................49INTERPRETATION:.....................................................................................................50

    INTERPRETATION:.....................................................................................................50

    a!e& P"&e)&(a- A)a-/'(' P!"%e#$!e a& a+!"(*a.....................................................52

    FINDINS:........................................................................................................................56RECOENDATIONS:..................................................................................................5=

    LOCATION 7ISE AR>ET POTENTIAL....................................................................5

    LOCATIONS:................................................................................................................5SOE OF T;E IPORTANT PROOTIONAL AND ADERTISEENT

    CAPAIN IN T;ESE AREAS S;OULD BE UNDERTA>EN:..............................5

    DETAILS OF T;E DEPARTENTS 7;ERE I 7OR>ED FOR Y S.I.P..................61BIBILIORAP;Y............................................................................................................62

    UESTIONNAIRE...........................................................................................................63

    T;E AR>ET POTENTIAL OF EIDE AUTOOTIE BATTERIES..................63

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    XAVIER INSTITUTE OF SOCIAL SERVICES

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    L('& " Ta8-e'

    > 7OAR2 OF 2IRECTORS////////////////////////////////////////////////////////////////////////////?> TA7LE ? SPECIAL FEATURES////////////////////////////////////////////////////////////////////////?@ TA7LE  RESPON2ENTS 2EALIN1  RESPON2ENTS 2EALIN1 

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    FI1URE  NU.7ER OF VE8ICLES RE1ISTERE2 IN RANC8I 2ISTRICT/////////////////////D

    ABSTRACT

     The current Project 'or# tite! ".ar#et Potentia of 

    E(i!eAutomoti*e7atteries in Car se&ment in the city of Ranchi-

    co*ersthe foo'in& as$ects/Pro!uct Pro)e% 'hich !escri,es the

    im$ortance of E(i!e 7atteries/ TheCom$any $ro)e% 'hich incu!es the

    history of com$any an! its coa,orations/In!ustry $ro)e incu!es the

    story of ho' manufacturin& of ,atteries starte!%'here an! for 'hat

    $ur$ose these $ro!ucts are in*ente! etc/ The current scenario of E(i!e

    ,atteries in the car se&ment !escri,es the $resent scenario !eman!

    an! consumers res$onse to the $ro!uct/ It aso he$s in future

    $rojection of the $ro!uct an! he$s un!erstan! the futuristic $otentia

    of the $ro!ucts in the car se&ment/The anaysis $art incu!es the cear

    anaysis of the *ie's of inter*ie's an! is asosu$$orte! ,y &ra$hs for

    cear un!erstan!in&/ Fin!in&s incu!e the im$ortantinformation or facts

    #no'n !urin& the $rocess of !ata coection/Recommen!ations are$ro!uce! accor!in& to the )n!in&s% these incu!es thesu&&estions

    'hich 'i ,e he$fu for the or&ani6ation/

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    INDUSTRY PROFILE:The Product:

     The $ro!uct is a maintenanceHfree ,attery% simiar in !esi&n to a

    con*entiona automoti*e ,attery% ,ut just a hea*ierH!uty *ersion of the

    same arran&ement/ .any of the com$onents ha*e thic#erconstruction% an! !i=erent% more !ura,e materias are ty$icay use!/

     This !esi&n is cae! a ea!Hcacium ,attery/ The hea*ierH!uty $arts

    ensure that +ui! oss is #e$t to a minimum an! that com$onents ha*e

    a much on&er ife/

    Purchase Occasions:

     The automoti*e ,attery ,usiness consists of OE 3ori&ina e0ui$ment5

    an! afterHmar#et or re$acement mar#et se&ments/ The OE mar#et is

    aroun! >/? miion units an! the ar&er re$acement mar#et is aroun! D

    miion units $er annum in In!ia/ Purchase therefore occurs 'hen the

    current ,attery J!iesK% 'hich is usuay after a $erio! of a$$ro(imatey

    t'o years/

    Target Audience Deogra!hics:

    Region: In!ia% ur,an $o$uation

    Occupation: Ser*ice% 'or#in& $rofessiona% sefHem$oye!

    Gender : .ae

    Religion: Insi&ni)cant

    Income: >% % $/a/ u$'ar!s

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    XAVIER INSTITUTE OF SOCIAL SERVICES

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    Beha"iora#:

    Occasions:

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    Lea! Aci! Stora&e 7atteries for Automoti*e% .otorcyces% 1enets%

     Tra'ers% VRLA%In!ustria Stan!,y% .oti*e Po'er an! Su,marine

    a$$ications/

    Factories:

    E(i!e has G Factories s$rea! across In!ia/ To&ether the annua

    $ro!uctionca$acity is of o*er @/? miion automo,ie

    ,atteries3incu!in& motorcyce,atteries5 an! o*er miion A8 of 

    In!ustria Po'er/

    $ua#it%:

    E(i!e is certi)e! to ISOG>% MSG an! ISO>B> Muaity Systems

    ,yR> Patents for 7attery

    2e*eo$mentTechnoo&y/ This mem,ers information has NOT ,een

    authenticate! or *eri)e! ,y Ai,a,a or any thir! $arty/ Ony Ai,a,a

    1o! Su$$iers an! Trust Passmem,ers ha*e com$ete! an

    authentication an! *eri)cation $roce!ure con!ucte!,y thir!H$arty

    cre!it a&encies/

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    E(ide Industries ho#d:

    8ELPE2 ,y the ro,ust !eman! from the automo,ie se&ment% ,attery

    major E(i!e In!ustries recor!e! a ? $er cent &ro'th in turno*er for

    the 0uarter en!e!2ecem,er ?B/ As the ea!er in the ori&ina

    e0ui$ment mar#et of the automo,ie ,attery se&ment% the com$any

    ,ene)te! from the &ro'th in the automo,ie $ro!uction seen in the

    recent 0uarters/

     The com$any aso has a $resence in the in!ustria ,attery mar#et%

    'hich accounts for a,out B $er cent of re*enues/ The enhance!acti*ity e*es in teecom an! $o'er sectors ha*e resute! in increase!

    !eman! for in!ustria ,atteries as 'e/ The $ro)ta,iity 'as un!er

    $ressure o'in& tos$irain& in$ut cost/ The $rice of ea!% the #ey ra'

    materia% rose ,y o*er B $ercent !urin& the $erio! un!er

    consi!eration/ Lea! accounts for a,out @D $ercentof the tota cost of 

    $ro!uction an! ra' materia cost o*er D $ercent of re*enues/ O'in&

    to a shar$ s$urt in ea! $rice% the o$eratin& $ro)t mar&in

    !ro$$e! to > $er cent from >G $er cent in the 0uarter en!e!

    2ecem,er ?/ The

    com$etiti*e en*ironment an! the &ro'in& !eman! from the ori&ina

    e0ui$ment

    mar#et ha*e imite! the sco$e for re*isin& ,attery $rices to

    com$eteyaccommo!ate chan&es in in$ut cost/ The soft interest rate

    re&ime an! the o'&earin& ha*e &i*en the com$any sa*in&s in interest

    cost/ The com$anys$erformance !e$en!s on the tren! in the $rice of 

    ea!/

      Thou&h sustainin& *oume &ro'th 'ou! not ,e !icut% the

    +uctuation in/ The cost of in$uts 'ou! ,e the #ey !eterminant of 

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    &ro'th in ,ottom ine/ The increase! automo,ie $ro!uction in the ast

    cou$e of years 'ou! transate into enhance! !eman from the

    ucrati*e re$acement mar#et/ The e=orts to &ain access to the rura

    mar#et'ou! aso !ri*e !eman! from the re$acement mar#et/ The

    im$ementation of the more strin&ent norms $ertainin& to recycin&

    of use! ,atteries is another $ositi*e tri&&er/ This is i#ey to !iute the

    $resence of unor&ani6e! sector $ayers in the re$acement mar#et/

     The com$any is aso im$ementin& ca$acity e($ansion $rojects/ This%

    aon& 'iththe ocation of the unit from Auran&a,a! 3.aharasthra5 to

    7a'a 38aryana5%'ou! ha*e on&Hterm $ositi*e im$ications/On the +i$

    si!e% the recent !ecision to $ermit !utyHfree im$orts of 

    seae!maintenance free ,atteries cou! e($ose !omestic $ayers to the

    threat fromchea$er im$orts/ 7esi!es% the remo*a of antiH!um$in& !uty

    on ea! aci! ,atteriescou! aso a=ect the $ros$ects of !omestic

    $ayers/

     The &o*ernment ha! im$ose! an antiH!um$in& !uty a fe' years a&o

    oncom$aints from the !omestic com$anies a,out the !um$in& of 

    chea$er im$orte!,atteries/Thou&h E(i!e has stron& ,ran! e0uity an!$ro!ucts $ositione! across *arious$rice $oints% it 'ou! remain

    *unera,e to the threat from im$orts% es$eciay inthe re$acement

    mar#et se&ment/ There 'ou!% ho'e*er% ,e a mar&ina im$act inthe

    ori&ina e0ui$ment mar#et !ue to rea(e! norms for im$orts/

    From an in*estment $ers$ecti*e% shareho!ers can retain their ho!in&s

    Fresh e($osures

    may ,e consi!ere! on e*i!ence of softenin& of ea! $rice or sustaine!

    ,uoyancyin automo,ie $ro!uction/ The #ey ris# is the $ros$ecti*e

    threat from chea$erim$orts/

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    7esi!es% any further rise in ea! $rice 'ou! aso ha*e an im$act on

    $ro)ta,iity/

    Leaders in Po)er Storage So#utions:

    E(i!e In!ustries Limite!% In!ias +a&shi$ of the stora&e ,attery

    in!ustryH is aso

    the ar&est Po'er Stora&e Soutions com$any in South an! South East

    Asia/ It manufactures the 'i!est ran&e of stora&e ,atteries in the

    'or! from ?/DAh to

    ?%Ah ca$acity% to co*er the ,roa!est s$ectrum of a$$ications/

    Ca$ita Rs/@>? .iion/ Turno*er Rs/ >?>? .iion in ?HB%Em$oyees O*er B% .ar#et Share .ar#et Share in o*era

    !omestic Auto 7attery .ar#et an!G .ar#et Share in Automoti*e

    OE/ in!ustria ,attery mar#et shareD/

    &anu*acturing Ca!acities:

    Factories 3Esta,ishe!5 Ca$acity Units . AhAuto .C IN2L:

    Shamna&ar 3>GB5 H H >B

     

    Chinch'a! 3>GG5 H > H ?B

    8a!ia 3>G>5 H > H >

    8osur 3>GG@5 H @ H ?@

     Taoja 3>GG5 H H @D

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    .uti ocation he!&e su$$y ris#s to customers H !ei*ery

    con)!enceStrate&icay ocate! near mar#etsLo&isticay ecient%

    consi!erin& @ ra' materias im$orte!

    Pro(imity to $orts H cost eciency in e($orts

    .ar#etin& Net'or#

    Oces H?

    E(i!e Care Centers H>

    E(i!e Po'er Centers H?D

    SLI HB?

    .C H?BG

    .ar#etin& Sta= H ?G>

    EIL is the mar#et ea!er in the or&ani6e! sector in ,oth the automoti*e

    an!in!ustria se&ments/ EXI2E an! SF3Stan!ar! Furu#a'a5% the

    +a&shi$ ,ran!s of the Com$any% IS aso the ea!in& ,attery ,ran!s in

    the country/ The Com$any has the !ominant share in the ori&ina e0ui$ment

    se&ment for automo,ies/ It $o'ers amost a the cars 'hich ha*e

    ,een intro!uce! in In!ia such as 8on!a City% 8on!a Accor!% 8yun!ai

    Santro% 8yun!ai Accent% 8yun!ai Sonata% Su6u#i 7aeno an! Su6u#i

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    Con*entiona Ener&y Sources/ The Com$any is the ar&est

    manufacturer of ca$ am$ ,atteries in the 'or!/ It is aso one of the

    )*e com$anies in the 'or! 'hich has the ca$a,iity to ma#e

    su,marine ,atteries for ,oth Russian an!1erman ty$es/

    EIL is the )rst ,attery com$any in the country to intro!uce

    $oy$ro$yene case ,atteries an! maintenanceHfree ,atteries/ It is aso

    the $ioneer of se*era ne' technoo&ies i#e +atH$ate% an! tu,uar

    $ate ,atteries/7y *irtue of ,ein& the ar&est Seae! .aintenance

    Free3S.F5 ,atteries in Asiaoutsi!e Qa$an% the Com$any has earne! the

    status of a &o,a su$$ier to AmericanPo'er Con*ersion% the ar&est

    UPS manufacturer in the 'or!/ 7esi!es% it asocaters to other

    mutinationas o$eratin& 'ithin the country i/e/ Siemens an! Ericsson

    an! other major $ayers as TVSE% 8TL% Tata Lie,ert% Numeric an! ITI/

     The Com$any has a'ays ,eie*e! in 'or#in& cosey 'ith the

    1o*ernment in!e*eo$in& an! sustainin& a$$ications 'hich are ,est

    suite! to the countrysnationa interest/ It has trie! to !o its ,it for the

    country ,y $ro*i!in& ,atteries s$eciay taiore! for 7oors &uns%

    armore! *ehices an! tan#s% 'ireess transmission% soar a$$ications inremote areas an! !e*isin& antiH$oution mas# samon& others/ The

    countrys )rst ,attery $o'ere! eectric ,oat% !esi&ne! an! !e*eo$e!

    ,y EIL is an e(tension of its socia initiati*es an! it contri,utes to'ar!s

    ,ui!in& an ecoHfrien!y an! $oution free nation/

    E(i!e 'as the )rst to intro!uce ,atteries for eectric *ehices%Traction

    ,atteries for eectric 'heechairs% +atH$ate ,atteries for &of carts an!

    ,atteries for automate! &ui!e! *ehices/ In an a&rarian economy such

    as In!ia% the farm sector is one 'hich cannot ,e i&nore!/ Accor!in&y%

    E(i!es a*o'e! o,jecti*e 'as to cater to the tractor se&ment as a

    thrust area/ Its major initiati*e% Project issan% has ma!e stea!y

    inroa!s into the rura re&ions% $articuary those of the North an!

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     This has he$e! to s$rea! consciousness amon& the rura $o$uace on

    the nee! to use ecoHfrien!y an! technoo&icay su$erior ,atteries/

    E(i!e has ma!e e(tensi*e use of issan .eas an! 2ha,as to $romote

    this scheme an! has intro!uce! Qai issan ,attery to cater to the

    re$acement mar#et in this se&ment/ In furtherin& its socia

    commitment% EIL has $anne! to a!o$t seect *ia&es to im$ro*e socia

    'efare/ The Com$any e($orts ,atteries 'hich ha*e ca$ture! niches in

    South East Asian/

    CO&PANY PROFILE

     The Com$any 'as incor$orate! as Associate! 7attery .a#ers 3Eastern5

    Lt!/% on >st Qanuary% >GB@ un!er the Com$anies Act% >G> to $urchase

    a or any of the assets of the ,usiness of manufacturers% ,uyers an!

    seers of an! !eaers in an! re$airers of eectrica an! chemica

    a$$iances an! &oo!s carrie! on ,y the Chori!e Eectric Stora&e

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    Com$any3In!ia5 Lt!% in In!ia % since >G> 'ith a *ie' thereto to enter

    into an! carry into e=ect3either 'ith or 'ithout mo!i)cation5 an

    a&reement 'hich ha! area!y ,een $re$are! an! 'as e($resse! to ,e

    ma!e ,et'een the Chori!e Eectric Stora&e Co 3In!ia5 Lt! on theone

    $art an! the Com$any of the other $art/ The name of the Com$any

    'as chan&e! to Chori!e In!ia Lt! on ?n! Au&ust% >G@?/ The name of 

    the Com$any 'as a&ain chan&e! to Chori!e In!ustries Lt!/ *i!e fresh

    Certi)cate of Incor$oration !ate! >?th Octo,er% >G/ The name of the

    Com$any 'as further chan&e! to E(i!e In!ustries Lt!/ on ?Dth Au&ust%

    >GGD/

     The Com$any manufactures the 'i!est ran&e of 

    stora&e

    ,atteries in the 'or! from ?/D Ah to ?%B Ah

    ca$acity%

    co*erin& the ,roa!est s$ectrum of a$$ications/

     The Com$any has si( factories strate&icay

    ocate! across the country t'o in .aharashtra% one in GG%

    after the atter !i*este! its o'nershi$ in fa*or of a &rou$ of In!ian

    shareho!ers/ The Com$any has &ro'n stea!iy% mo!erni6e! its

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    manufacturin& $rocesses an! ta#en initiati*es on the ser*ice front/

    Constant inno*ations ha*e he$e! the Com$any to $ro!uce the 'or!Ks

    ar&est ran&e of in!ustria ,atteries e(ten!in& from ?/D Ah to ?B Ah

    an! co*erin& *arious technoo&y con)&urations/

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    +ision Stateent:

    To 'in our customers% sta#eho!ers an! em$oyees ,y transferrin&

    0uaity into a Performance oriente! ,usiness 'hich 'i secure mar#et

    ea!ershi$ an! $ro)ta,e &ro'th throu&h e=ecti*e fu)ment of 

    customers nee!s/

    ,or#d C#ass &anu*acturing:

    E(i!e has ei&ht manufacturin& $ants $ro!ucin& 'or! cass $ro!ucts/

    E(i!e factories are ocate! strate&icay aroun! the country to $ro*i!e

    o&istic su$$ort for its $ro!uction of o*er )*e miion ,atteries $er

    annum/ Each of these factories are e0ui$$e! 'ith stateHofHtheHart

    e0ui$ment source! from the ,est ,attery ma#in& machinery

    manufacturers in the 'or!/ E(i!e% !ue to its stron& roots 'ith theerst

    'hie Chori!e &rou$% has access to the ,est manufacturin& $ractices

    in the Aci! 7atteries/

    A technoo&y tieHu$ 'ith ShinHo,e% Qa$an the ma#ers of 'or! cass

    8itachi VRLA ,atteries has &i*en E(i!e the technoo&ica e!&e inmaintenance free ,atteries/ Other strate&ic technoo&y a&reements

    'ith Furu#a'a% Qa$an an! O!ham% U// has &i*en E(i!e the

    com$etiti*e e!&e in $ro*i!in& the most reia,e soutions for $ac#a&e!

    $o'er/

    Co##a-orations:

    ShinHo,e Eectric .achinery Co/ Lt!/% 8itachi 1rou$% Qa$an for

    Automoti*e an! VRLA 7atteries/ The Furu#a'a 7attery Co/ Lt!/% Qa$an

    For Automoti*e 7atteries at Taoja/

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    . Board o* Directors

    .r/ S/7/ 1an&uy E(ecuti*e Chairman 9 Chief

    E(ecuti*e Ocer

    .r/ R/7/ Raheja Vice Chairman 9 NonHE(ecuti*e

    2irector

    .r/ T/V/ Ramanathan .ana&in& 2irector 9 Chief

    O$eratin& Ocer

    .r/ S/ Chan! 2irectorHCor$orate A=airs

    .r/ P// ata#y 2irectorHAutomoti*e

    .r/ 1/ Chatterjee 2irectorHIn!ustria

    2r/ S// .itta 2irector 3R925

    .r/ R/1/ a$a!ia NonHE(ecuti*e 2irector

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    .r/ 8/./ othari NonHE(ecuti*e 2irector

    .r/ 7/ .itter NonHE(ecuti*e 2irector

    .r/ S/N/ .oo#herjee NonHE(ecuti*e 2irector

    .r/ A/8/ Par$ia NonHE(ecuti*e 2irector

    .r/ S/7/ Raheja 3Aternate

    2/S/Pare#h5

    NonHE(ecuti*e 2irector

    .r/

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    E(ecuti"e Coittee

    .r/ S/7/ 1an&uy% .r/ T/V/ Ramanathan% .r/ S/ Chan!% .r/ P// ata#y%

    .r/ 1/ Chatterjee% 2r/ S// .itta% .r/ 7arun 2as% .r/ .ono!i$Chau!huri%

    .r/ R/P/ Ray/

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    2ileston

    es

    Achie$ements

    ::B Chori!e Eectric Stora&e Co/ 3CESCO5 U sets u$ tra!in&o$erations in In!ia as an im$ort house/

    :8B First factory set u$ in Shamna&ar% Qanuary >GB@ un!er the Com$anies Act/

    :84 Incor$orate! Chori!e Internationa Limite! 3$re*iousy E(i!e

    Pro!ucts Limite!5

    :B Secon! factory at Chinch'a!% Pune

    :4  The name of the Com$any 'as chan&e! to Chori!e In!ia

    Limite!

    :4B R92 Centre esta,ishe! at o#ata

    :6:  Thir! factory at 8a!ia%

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    PRODUCT PROFILE

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    The !roduct in *ocus is /E(ide autooti"e -atteries ain#% the car -atteries0

    E(i!e is a !ominant $ayer in the In!ustria 7attery se&ment% 'ith a

    $ro!uct ran&e co*erin& ca$acities from ?/D Ah to >% Ah an! more/

    Usin& the atest technoo&ica in$uts% e(i!e manufactures in!ustria

    ,atteries for the $o'er% teecom% infrastructure$rojects% com$uter

    in!ustries% as 'e as the rai'ays% minin& an! !efense sectors/ The

    $ro!uct ran&e incu!es ,oth Foo!e! ty$e Lea! Aci! ,atteries as 'e

    as the Seae! .aintenance Free 3S.F5 VRLA ty$e %in the .ono ,oc#

    an! ?V ran&e to meet most a$$ications nee!s/ VRLA ,atteries are

    manufacture! in Technica Coa,oration 'ith Shin o,e H Qa$an

    .anufacturers of 8itachi Ran&e of 7atteries/ E(i!e is in a continuous$rocess of !e*eo$in& ne' $ro!ucts an! enhancin& e(istin& $ro!ucts in

    the R92 Center at o#ata /

    Ta-#e 1 S!ecia# Features

    CHARACTERSTC A

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    Poy$ro$yene

    container

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    'hich cause $remature faiure to the ,attery

    8y,ri! 2esi&n Enhance! o' maintenance characteristics

    3to$$in& u$ re0uirements in norma 'or#in&

    con!itions 'ou! ,e once in si( months5

    A,iity to 'ithstan! hi&h am,ient o$eratin&

    con!itions as $re*ent in In!ia

    Lo' Interna

    Resistance

    A,iity to &enerate hi&h crac#in& $o'er !urin&

    startin&/ Ena,es ,attery to 0uic#y rechar&e'hie in use/ 3The *ehice !oes not nee! to !ri*e

    on& !istances to ensure fu chan&e of the

    ,attery5

    Lo' !e&ra!ation Ensure on& trou,e free ser*ice

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    RAN2E OF E3IDE E3PRESS BATTERIES:

     These ,atteries are stron& !ura,e $oy$ro$yene containers 'ith

    heat shie! ea!s/

     The $ates in these ,atteries are manufacture! to an e(cusi*e !esi&n

    usin& s$ecia &ri! Aoys to &i*e !ura,iity an! resistance to corrosion/

     The s$ecia o' resistance +at se$arators ,oun!e! on to nonH

    !e&ra!a,e &ass 'oo retainer mats $re*ent $ate she!!in& an!

    ensure enhance! char&e !ischar&e ife

    Cyce/

    INTIAL C4AR2IN2 DESCRIPTION:

    A$$y $etroeum jey on the termina ca,e cam$s/Remo*e the )in&

    $u&s oosey $ace them in $osition/

    Ensure $ositi*e an! ne&ati*e terminas of the ,attery are connecte!

    $ro$ery to the Corres$on!in& char&er terminas to a*oi! re*erse

    char&in&/

    Continue char&in& at this rate a$$ro(imatey for H>? hours ti the

    ces are &assin& freey an! the *ota&e remains same for three houry

    consecuti*e rea!in&s at the to$ of char&e termina *ota&e of >/?

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    *ots for >?* ,attery/A!just the o,taine! s$eci)c &ra*ity to the

    recommen!e! )na s$eci)c &ra*ity ,y Re$acin& re0uisite 0uantity of 

    eectroyte 'ith !istie! 'ater in case the o,taine! S$eci)c &ra*ity is

    hi&her/ 2iute su$huric aci! of >/B s$eci)c &ra*ity in case of the

    o,taine! s$eci)c &ra*ity is o'er /

    Con)rm s$eci)c &ra*ity an! e*es of a ces are i!entica as $er

    re0uirements/

     Ti&hten )in& $u&s% 'ash the to$ of the ,attery 'ith ta$ 'ater an!

    a$$y $etroeum

     jey on the termina ca,e cam$s ,efore instain& the ,attery of the

    *ehice

    SPECIFIC 2RA+ITY:

    Initia )in& >/?H /D /1ra*ity is fuy char&e! con!ition 3?@ c5H

    >/?H>/?B/Char&e !uration H>? hours/

    CAUTION:

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    ,attery technoo&ies for tro$ica countries/ The E(i!e R92 has ,een

    reco&ni6e! ,y the 2e$artment of Scienti)c 9 In!ustria Research%

    .inistry of Science 9 Technoo&y% 1o*ernment of In!ia since A$ri

    >G@@/

    R92 'or# is carrie! out on *arious facets of ea!Haci! ,attery

    technoo&y% 'hich incu!e !e*eo$ment of ne' $ro!ucts for

    a$$ications such as Automoti*e% .otorcyce% VRLA% Teecom% UPS%

    Rai'ays% 2efense% etc/ $rimariy to ma#e the $ro!uct ran&e

    internationay com$etiti*e/ In a!!ition% the R92 is en&a&e! in $rojects

    em,racin& $rocess technoo&y aime! at im$ro*in& the $ro!uct 0uaity

    9 consistency% $ro!uction eciency an! materia utii6ation/ Further

    more% R92 $ro&ram incu!es im$ro*ement an! in!i&eni6ation of

    materias such as metas%aoys% $astics% etc/ R92 em$hasis is on

    stu!yin& an! im$ro*in& the en*ironmenta as$ects associate 'ith the

    manufacturin& $rocess/

    Functiona# Areas:

    A the a,o*e s$eci)c areas are 'e a!ministere! ,y a stron& &rou$ of

    human assets The 0uai)e! R92 $ersonne are Ph/2/s in En&ineerin& 4

    A$$ie!Science% PostH1ra!uate 4 1ra!uate in En&ineerin& 4 Science%

    .7As an! 2i$omain En&ineerin& 'ith ,roa! s$ectrum of e($erience

    an! they 'or# in the foo'in& functiona areas:

    Batter% Design 'De"e#o!ent:

    Process 2e*eo$ment

     Too 2esi&n 9 2e*eo$ment

    Aoy 2e*eo$ment

    2e*eo$ment of Pastic Com$onents

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    8ar! Ru,,er 4 Soft Ru,,er Com$onents 2e*eo$ment

    Anaytica Ser*ices

    7attery Testin& 9 Muaity Assurance

    En*ironmenta 8eath .onitorin&

    Techno#og% *or Tro!ica# Countries:

    In tro$ica countries i#e In!ia% automoti*e ,attery ife is a!*ersey

    a=ecte! ,y the foo'in& con!itions:

    • 8i&h am,ient tem$erature

    • 8i&h Vehice Vi,ration !ue to rou&h roa!s

    • Out!ate! char&in& system $articuary on o! *ehices

    • Su&&ish *ehice mo*ement in con&este! city !ri*esFre0uent start H

    sto$

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    • Reco*ery from !ee$ !ischar&e

    • Resistance to *i,ration 9 ,um$s

    • 8i&h reser*e ca$acity

    Some of the major !e*eo$ment 'or# !one at the R92 Centre an!

    *ie'e! at a&ance is as foo's:

     Qa$anese ran&e of automoti*e ,atteries% Qa$anese ran&e of .otorcyce

    ,atteries% Qai isan ran&e of Tractor ,atteries% .82 ran&e of automoti*e

    ,atteries as $er In!ian Stan!ar!s% 2IN ran&e of automoti*e ,atteries

    suite! to *ehices of Euro$ean ori&in% Vot Re&uate! Lea! Aci! 3VRLA5

    ,atteries for Teecom a$$ication% Vot Re&uate! Lea! Aci! 3VRLA5

    ,atteries for In!ian Rai'ays% Vot Re&uate! Lea! Aci! 3VRLA5 ,atteries

    for In*erter a$$ication% .oti*e Po'er 7atteries for For#Hift Truc#s an!

    Su,marine ,attery for In!ian Na*y% 8i&h ener&y !ensity ,attery for

    Eectric Vehices Pante ,atteries for Po'er stations Ne' $ro!ucts ha*e

    ,een !e*eo$e! for the !omestic an! e($ort mar#ets% such as Qai isan

    ran&e of ,atteries for tractors/ Furthermore% on&Hife% maintenanceHfree

    ,atteries for cars ha*e aso ,een !e*eo$e! 'hich are $resenty

    ,ein& mar#ete! un!er the ,ran! name E(i!e Eternity/ Aso a ne'

    hea*y !uty% .82 Ran&e of ,atteries ha*e ,een !e*eo$e! an!

    intro!uce! for the entire commercia ran&e of *ehices/ 7atteries 'ere

    aso !e*eo$e! for CN14LP1$o'ere! threeH'heeers an! &of carts/ A

    ran&e of ,atteries for In!ustria a$$ication incu!in& ne' ,atteries for

     Teecom% Soar% Traction an! sma VRLA for UPS system 'as aso

    !e*eo$e!/ .ajor OE customers for automoti*e ,atteries incu!e

     Toyota% 8yun!ai% 8on!a%.9.% .aruti% 1.I% Tata .otor% etc/ .ajor OE

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    customers for motorcyce 4 threeH'heeer ,atteries incu!e 7ajaj Auto%

    8ero .oto cor$/% 8on!a% amaha% TVS etc/

    .ajor OE customers for in!ustria ,atteries incu!e 2OT% R2SO% NPC%

    NTPC% APC% etc/

    In*rastructure 5 La-oratories:

    E(i!e R92 Centre is aso 'e e0ui$$e! 'ith a TooHRoom% CA2

    faciities%materia testin& an! a,oratories ha*in& the mo!ern

    e0ui$ment for testin& of thera' materias an! com$onents use! for

    manufacture of ,atteries/ These incu!eo$tica emission S$ectrometer%

    Partice Si6e Anay6er% Porosemeter% Ima&eAnay6er

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    Pro!uct Testin& 2e$artment aso interacts 'ith a the manufacturin&

    units i/e/Shamna&ar% Chinch'a!% 8a!ia% 8osur% Taoja%

    Ahme!na&ar91uin!y for testin&an! 0uaity assurance of their $ro!ucts

    from time to time an! as $er MSStan!ar!s/In or!er to achie*e 7usiness

    1eneration throu&h Ty$e A$$ro*a Tests of ne'y!e*eo$e! $ro!ucts%

    Pro!uct Testin& 2e$artment #ee$s iaison 'ith In!ustria 9Automoti*e

    .ar#etin& 2e$artment an! carry out Ty$e A$$ro*a Tests 'hich

    isusuay 'itnesse! ,y the customer 4 utimate user at R92 Test

    8ouse/R92 Test 8ouse is e0ui$$e! 'ith stateHofHthe art test

    faciities'hich are mainy .icro$rocessor ,ase! com$uter controe!

    char&e !ischar&etest system En*ironmenta test machines e/&/

    Vi,ration% Controe! Tem$erature9 8umi!ity Cham,ers% etc/

    8i&h Current 2ischar&e Circuits for Automoti*e 9In!ustria /Some

    s$ecia testin& machines e/&/ 8i&h Vota&e Tester% S$ar# Tester%

    ShortCircuit Tester% etc/

    In the era of intense com$etition% technoo&ica chan&es are $uttin&

    e(treme $ressure onCom$anies to inno*ate or !ecine/Therefore%contri,ution of inno*ation 9 technoo&y ,ecomin& a #ey success factor

    in many of the or&ani6ations/

    E(i!e reco&ni6es the im$ortance of technoo&y 9 inno*ations/ In or!er

    to maintain technoo&ica ea!ershi$% E(i!e R92 ha*e ,een acti*ey

    !e*eo$in& !i=erentiate!,attery technoo&ies for tro$ica countries/

     The E(i!e R92 has ,een reco&ni6e! ,y the 2e$artment of Scienti)c 9

    In!ustria Research% .inistry of Science 9 Technoo&y%1o*ernment of 

    In!ia since A$ri >G@@/

    R92 'or# is carrie! out on *arious facets of ea!Haci! ,attery

    technoo&y% 'hichincu!e !e*eo$ment of ne' $ro!ucts for

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    a$$ications such as Automoti*e% .otorcyce%VRLA% Teecom% UPS%

    Rai'ays% 2efense% etc/ $rimariy to ma#e the $ro!uct

    ran&einternationay com$etiti*e/ In a!!ition% the R92 is en&a&e! in

    $rojects em,racin&$rocess technoo&y aime! at im$ro*in& the $ro!uct

    0uaity 9 consistency% $ro!uctioneciency an! materia utii6ation/

    Furthermore% R92 $ro&ram incu!es im$ro*ementan! in!i&eni6ation of 

    materias such as metas% aoys% $astics% etc/ R92 em$hasis is

    onstu!yin& an! im$ro*in& the en*ironmenta as$ects associate 'ith

    the manufacturin&$rocess/

    E(i!e % a name coine! out of E(ceent O(i!e a $ro!uct in&re!ient% has

    throu&h its continuous commitment an! customerHnee! focus%

    emer&e! as one of the most $o'erfu ,ran!s in e(istence

    to!ay/

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    &AR6ET ANALYSIS

    S7,7O7T ANALYSIS

    S>OT Analysis is the most reno'ne! too for au!it an! anaysis of 

    the o*era strate&ic

    $osition of the ,usiness an! its en*ironment/ Its #ey $ur$ose is to

    i!entify the strate&ies

    that 'i create a )rm s$eci)c ,usiness mo!e that 'i ,est ai&n an

    or&ani6ationKs

    resources an! ca$a,iities to the re0uirements of the en*ironment in

    'hich the )rm

    o$erates/ In other 'or!s% it is the foun!ation for e*auatin& the interna

    $otentia an!

    imitations an! the $ro,a,e4i#ey o$$ortunities an! threats from the

    e(terna

    a=ect the success/ A consistent stu!y of the en*ironment in 'hich the

    )rm o$erates he$sin forecastin&4$re!ictin& the chan&in& tren!s an!

    aso he$s in incu!in& them in the!ecisionHma#in& $rocess of the

    or&ani6ation/

    Foo'in& is the S

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    S & ! e ) g & 3 e a E ) e ' '" + + " ! & $ ) ( & ( e '& ! e a & '

    C

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    CO&PETITOR ANALYSIS

     The ,i&&est a!*anta&e that E(i!e enjoys an! 'hich is a *ery rare

    scenario in to!ays com$etiti*e 'or! is ac# of any su,stantia

    com$etition/ The com$any has aroun! mar#et share in

    in!ustria ,atteries in

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    PURPOSE AND OB8ECTI+E OF STUDY

     The o,jecti*e of the sur*ey is to #no' the mar#et $otentia of E(i!e

    automoti*e 38CV5 ,atteries in .u6a=arna&ar an! to rate the ,atteries

    in terms of saes% ser*ices/ To #no' the com$aints recei*e! ,y the

    mechanics/ To &et su&&estions an! other information from the

    mechanics in or!er to increase the saes ,y $ro*i!in& &oo! ser*ices/ To

    #no' factors ha*in& major in+uence on consumer $urchase ,eha*ior

    an! to com$are 'ith other ,ran!s of ,atteries in terms of $erformance%

    $rice% after saes ser*ices% $ac#a&e% $romotiona acti*ities an! other

    reate! information/

     This is aso !one to #no' the features consumers 'i consi!er usin&

    the $urchase of ,atteries an! to #no' the ,ran! su&&estions &i*en ,y

    the mechanics to their customers% to #no' the roe of a!*ertisement in

    !ra'in& the attention of customer an! to #no' the e=ecti*e me!ium of 

    communication such as T/V% ra!io% ne's $a$er % ma&a6ines% sho$

    $aintin&s an! aso to #no' the stren&ths an!

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    RESEARC4 PLAN

     To achie*e the o,jecti*es% a 0uestionnaire 'as $re$are! consistin& of

    0uestions co*erin& a as$ects for 'hich information 'as to ,e !eri*e!/

    >/ 2ATA SOURCE : Primary !ata

    ?/ RESEARC8 INSTRU.ENT : Muestionnaire

    / RESEARC8 APPROAC8 : Sur*ey

    B/ SA.PLIN1 PLAN

    a5 Sam$in& unit : Peo$e

    ,5 Sam$in& Si6e : >c5 Sam$in& Proce!ure : Ran!om Sam$in&

    D/ CONTACT .ET8O2 : Persona

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    RESEARC4 &ET4ODOLO2Y

    Research metho!oo&y is a 'ay to systematicay so*e the research

    $ro,em/ It refers to

    the metho!oo&y refers to the metho!oo&y% techni0ues that are use!

    for the acti*ities

    in*o*e! in $erformin& the research o$erations such as ma#in&

    o,ser*ation% recor!in&

    !ata etc/

    9a T%!e o* Research :

     This stu!y is ,ase! on 2escri$ti*e Research 'hich incu!es sur*eys

    an! )n!in&s of !i=erent #in! /This research aims at ans'erin& the

    J

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    or throu&h $ersonainter*ie's/ The !ata coection .etho! use! for

    research is Sur*ey metho!/

    9d Priar% Data Co##ection Techni;ue :

     The !ata coection techni0ue use! is Muestionnaire/ A 0uestionnaire is

    frame! an! then

    !ata is coecte! ,y ma#in& it ) ,y the res$on!ents/ The 0uestions are

    in the form of 

    o$en en!e! as 'e as cose en!e!/

    9e Uni"erse o* the Stud% :O'ners of cars in .u6a=arna&ar !istrict/

    9* Sa!#e Unit :

    2eaers of E(i!e 7atteries/

    9g Sa!#ing Techni;ue :

    Sam$in& is !one accor!in& to my o'n con*enience an! so the

    sam$in& techni0ues use! in this $roject is Con*enience sam$in&/

    9h Sa!#e Si Peo$e/

    LI&ITATIONS

    •  The $roject 'as constraine! ,y the time imit/

    • Res$on!ent are not use! to such sur*eys an! hesitate in tein&

    o$inion fran#y/• Some $eo$e !i!nt ha*e enou&h time to ) u$ the 0uestionnaire/

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    • .in!set of $eo$e may *ery !e$en!in& u$on their a&e% &en!er%

    income etc/• Res$on!ents 'ere *ery ,usy in their sche!ue/ So it 'as *ery

    time consumin& for them to ans'er a the 0uestions $ro$ery/

    9= Ana#%tica# Too#s

    1ra$hs 3 7ar !ia&ram % $ie charts % etc/5

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    FINDIN2S AND STUDIES

    Ta-#e > Res!ondents Dea#ing )ith Di**erent -rands

      Page | 50

    XAVIER INSTITUTE OF SOCIAL SERVICES

    7RAN2S NO/ OF

    RESPON2ENTKS

    PERCENTA1E

    E(i!e%Amron

    E(i!e

    %Amron%Amco

    E(i!e% Tata 1reen

    E(i!e%SF%Amco

    SF% Amron

    A

    E(i!e%SF%Amron

    ?G

    >

    ?

    ?

    ?G

    >

    ?

    ?

     Tota > >

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    Res!ondents dea#ing )ith di**erent -rands:

    Res$on!ents !eain& 'ith E(i!e an! Amron are Res$on!ents

    !eain& 'ith E(i!e %Amron an! Amco are ?GRes$on!ents !eain&

    'ith E(i!e an! Tata 1reen are Res$on!ents !eain& 'ith E(i!e% SF%

    Amco are Res$on!ents !eain& 'ith SF an! Amron are

    >Res$on!ents !eain& 'ith a ,ran!s are ?/Res$on!ents !eain&

    'ith E(i!e% SF an! Amron are ?

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    ?G

    >

    ?

    ?

    E(i!e% Amron E(i!e% Amron%amco E(i!e% Tata 1reen

    E(i!e% SF% Amco SF% Amron A

    E(i!e%SF%Amron

    Figure . Res!ondents Dea#ing )ith Di**erent Brands o* car -atteries7

    INTERPRETATION:

    E(i!e ho!s most of the mar#et share 'ith a,o*e D of the

    mar#et%ne(t in ine just ,ehin! E(i!e or in other 'or!s a )erce

    com$etitor of E(i!e is Amaron foo'e! ,y SF an! amco 'hich co*ers

    a,out of the mar#et share/The features that Amaron &i*es in its

    ,atteries is much simiar to E(i!e ,ut it has ca$ture! the mar#et on the

    stren&th of a *ery &oo! after saes ser*ice an! throu&h &i*in& 'arranty

    on its $ro!ucts/

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    Ta-#e ? Deand

    *or

    Autooti"e Batteries

    :

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    XAVIER INSTITUTE OF SOCIAL SERVICES

    2E.AN2 NO/ OF RESPON2ENTKS PERCENTA

    1E

    8i&h

    .e!ium B B

    Lo'

     Tota > >

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    8I18 .E2IU. LO<

    >

    ?

    B

    D

    @

    RESPON

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    increasin& tren! of ur,an ifestye% the $otentia of $ossessin& a car has

    !ou,e!/ Therefore 'ith the a,o*e !ata it is cear that the !eman! of

    car ,atteries ha*e increase! an! has a *ery &oo! $otentia in the

    future/

    Features consuer )i## consider during the !urchase o* the

    -atteries:

    Res$on!ents ha*e &i*en their *ie's 'ith res$ect to the Features of 

    E(i!e ,atteries in !i=erent $arameters such as $erformance% $rice%

    Promotiona Acti*ities% Aftersaes Ser*ices% an! Pac#a&in&/ The ta,e

    &i*en ,eo' sho's the $ercenta&e 'ei&hta&e &i*en ,y res$on!ents on

    !i=erent $arameters of the ,attery/ It is seen that

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    Ta-#e @ Features consuers considers during !urchase o* autooti"e -atteries7

    @EATRES CATE?OR.  PERCENTA

    ?E

    TOTA-RESPONunsatis)e! BG

    Price

    8i&h D

    >

    Lo' ?

    Com$etiti*e DB

    Promotiona acti*ities

    1oo! D

    >

    A*era&e B

    Poor >@

    Pac#a&in&

    Attracti*e ?

    >

    Norma D

    Not attracti*e >

    After saes ser*ice1oo!

    >

    A*era&e @

    Poor

    >>

    >

    >

    >>

    @G

    >

    B

    @

    Figure > Custoers o!inion a-out E(ide -atteries *eatures7

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    INTERPRETATION:

     Theres$on!ents consi!ere! $rice an! $erformance the most i/e D

    'hie $urchasin& a $articuar ,attery $ro!uct % foo'e! ,y$erformance of the ,attery an! ,ran! name/i/e / the $rice an!

    ,ran! name $aye! an im$ortant factor in ma#in& $urchase !ecision

    foo'e! ,y the $ac#a&e an! $erformance/

    Co!#ains -% the E(ide custoers

    Ta-#e Co!#ains -% E(ide Custoers7

    CO.PLAINTS NO OF

    RESPON2ENTS

    PERCENTA1E

     .ES 78 78FNO BB BBF

    TOTA- :99 :99F

     ES NO

    >

    ?

    B

    D

    @

    B

    PERCENTA1E

      Page | 5=

    XAVIER INSTITUTE OF SOCIAL SERVICESFigure ? Percentage o* Co!#ains recei"ed -% E(ide custoers7

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    INTERPRETATION:

    No/ of res$on!ents recei*e! com$aints are B% No/ of res$on!ents !i!

    not recei*e! any com$aints are / Out of the tota >

    res$on!ents of the res$on!ents !i! not ha*e any com$aints

    a,out E(i!e ,atteries 'here as B of them ha! com$aints a,out the

    ,attery 'hich incu!e! the ra$i! !ischar&e of the ,attery metin& of

    the $oes/

    ,hich edia )i## dra) ore attention o* custoers

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    >

    ?

    B

    D

    @

    @>

    ?G

    ?

    BB

    ?

    Figure @ Ro#e o* edia in attracting custoers

    INTERPRETATION:

    After the sur*ey of > res$on!ents it 'as foun! that the res$on!ents

    &a*e more 'ei&hta&e to A!*ertisements *ia eectronic me!ia an! $rint

    me!ia% !is$ay of the ,ran! is aso com$etiti*e in s$rea!in& ,ran!

    a'areness/ In or!er for $ositionin& the ,ran! in the min!s of the

    customers the ,ran! shou! commerciai6e throu&h TV% an! Ra!io/

    Ne's$a$ers an! ma&a6ines aso contri,ute in reachin& out to ne'

    mar#etsW sho$ !is$ay is more common in rura areas/

    &aret !otentia# ana#%sis

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    Estimatin& the mar#et $otentia for a ,usiness re0uires s$eci)c

    information on the num,er ofPeo$e or $otentia ,uyers% an a*era&e

    sein& $rice% an! an estimate of consum$tion or usa&e fora s$eci)c

    $erio! of time/ Once this information has ,een coecte!% it can ,e

    $u&&e! into theFoo'in& formua to !eri*e the estimate! mar#et

    $otentia/

    Estimatin& .ar#et Potentia: .P Y N Z O Z M[

     W

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    No3 Of Registere! ;ehicles n 2)Gaarnagar "B BD@ DDD ? >GB

    ?HG

    >B>B>>D@D

    BG? B?G

    ?D

    D>

    ?G ?DB

    ?GH>

    >@GG>>GD>

    @@?>@ DD@

    >?

    @

    GG B@ B@G

    ?>H>>

    ?@>?D

    B DG?

    ?DB

    @@@

    G@GG DB BG

    Figure Nu-er o* "ehic#es registered in Ranchi District7

    Ta-#e A"erage sa#es o* car -atter% dea#ers in Ranchi

      S8OP LOCATION .IN .AX AV1 EARLSALES

    > Ne' 7attery Centre .AIN ROA2 D D/D

    ?7harat EectronicsS$ares .AIN ROA2

    > >D>?/D >D

    Vision Enter$rises .AIN ROA2 > >D >?/D >D

    B Ne' 7attery Point .AIN ROA2 D > @/D G

    D Cacutta 7atterisAR7ALAC8O Om 2istri,utros 8AR.U @ /D @

    >> Vaishai A&ency ANTATOLI D > @/D G

    >? Po'er TronUPPER7A\AR

    >D ?>@/D ?>

    > Premier A&encies AC8ER B D B/D DB

    >B Car&o 7attery Centre 8IN2PIRI > ? >D >

    >D Po'er Point 87 ROA2 D D/D

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    > Po'er Point 87 ROA2 @ @/D G

    >@ . .otors 8INOO > >D >?/D >D

    > Sa&ar A&encies 8INOO > ? >D >

    >G1u$ta 7atteryCentre RATU ROA2

    > ?>/D >

    ?Om Pra#ash Stora&e7attery RATU ROA2

    >G >

    ?> Po'er 7attery RATU ROA2 D > @/D G

    ?? Sona Li&ht RATU ROA2 > G >

    ?  Santosh ,atteries RATU ROA2 D @?

    ?B  Runa Eectricas 8AR.U B

    ?D @/D G

    ?  Asho#a 7attery 8INOO > >? >> >?

    ?@

     7attery 8ome 7OOT

    .ORE

    D >

    @/D G?@  Po'er Systems 28UR @/D G

    ?G .anjoor .otor1ara&e

     .AIN ROA2 D D/D

     Luc#y ,harat1ara&e

    8AR.U ? ?/D

    >  .o#htar 1ara&e 8INOO @ @/D G

    ? Israe 1ara&e

    AR7ALAC8O<

    B/D B?

     Surjit .otors RATU ROA2 > >D >?/D >D

    B  7ino! .otors FIRAALAL ? ?/D

    D  Ra6a Enter$rise FIRAALAL B D B/D DB

     .!/ ounus Auto 97attery

     OAR @/D @

    @ .aharanaEectronics

     2ORAN2A D >@/D G

     AmcoSho$ee .AIN ROA2 ? ?/D

    G  Prasa! Eectronics ATATOLI B D B/D DB

    B Tam#oria 7atteryCenter

     28UR@/D G

    B> Orienta Eectricas

     SIN18.ORE

    @/D @

    B? Priya 7atteries

     7A8U7A\AR

    ? ?/D

    B  Sa&ar An&e 7attery .AIN ROA2 D @ @?

    BB  Rama Auto PAN2RA ? ?/D

    BD  .aruti Automo,ies RATU ROA2 D @ @?

    B  Ro6i 7atteries AR7ALA ? ?/D

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    B@  iran Car Care AC8ER B D B/D DB

    B Sri Sai Raja7atteries

     OAR > >?>> >?

    BG  S'asti# .otors OAR D D/D

    D

     2hanraj1arra&e9

    7atteries OAR > >?

    >> >?AVERA1E SALES PER EAR D/>

    AVERA1E SELLIN1 PRICE B

    AVERA1E 2E.AN2 >?@B

    MARKET POTET!A"D/>

    Inter!retation

    A tota of D retai stores sein& car ,atteries 'ere inter*ie'e! on the

    a*era&e saes of e(i!e ,atteries $er month in !i=erent re&ions of

    ranchi/ The a*era&e saes of these retaiers 'ere muti$ie! ,y >? 3>?

    months5 in or!er to &et the yeary a*era&e saes of E(i!e ,atteries in

    the seecte! re&ion of Ranchi/ The a*era&e $rice of these car ,atteries

    *ary !ue to $rice com$etition an! !eaer mar&in for $ro)t an! aso

    other mar#et con!itions/ 8o'e*er the a*era&e $rice for a re&uar e(i!e

    car ,attery has ,een ta#en as $er the inter*ie' to ,e Rs B/ The

    a*era&e !eman! of the car ,attery has ,een !etermine! from the !ata

    o,taine! from the re&iona RTO oce 2oran!a Ranchi/ The !ata sho's

    the num,er of cars re&istere! 3year 'ise5 it 'as seen that the num,er

    of cars ,ein& re&istere! has ,een continuousy increasin& o*er the

    years/ This is a cear in!ication of increasin& saes of E(i!e ,atteries in

    the comin& years% as the a*era&e ife of the OE. ,attery )tte! in the,ran! ne' car asts for an a*era&e of HB years% therefore the sae of

    E(i!e ,atteries $itch in after the *ehices has ,een re&istere! for HB

    years/ The !ata o,taine! from the RTO/ Sho's >?@B *ehices ha*e

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    ,een re&istere! in the year ?@H 'hich is our $otentia !eman! for

    the ,atteries in the $resent year/

    .ar#et $otentia has ,een cacuate! 'ith the he$ of the formuae

    state! a,o*e% muti$yin& the a*era&e saes $er year% a*era&e sein&

    $rice% an! the a*era&e !eman! of the ,attery after HB years/ The

    )n!in&s 'ere !istinct as the a*era&e saes $er year is B??B units/ The

    mar#et $otentia is /

    FINDIN2S:

    After saes ser*ices are not u$ to the mar# at se*era areas/

     There is no 0uic# res$onse after recei*in& the com$aints/

    E(i!e ,atteries stan!s )rst in ran#in&% amaron ran#e! thir! an! SF

    ran#e! secon!/

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    As far as a!*ertisement is concerne! T/V% ne's $a$ers% sho$ !is$ays

    an! sho$ $aintin&s/

    Pay major roe in !ra'in& the attention of the consumers/

    Accor!in& to the &ara&e $eo$e automoti*e ,atteries has &ot hi&h

    !eman! as there is anIncrease in the $urchases of cars an!

    commercia *ehices/

    .ost of the mechanics su&&est their customer to &o for a $articuar

    ,ran!/

    E(i!e% amron an! amco are the ,ran!s 'hich are !eat ,y many of the

    &ara&e $eo$e/

    RECO&&ENDATIONS:

    Pro*i!e ,etter after saes ser*ices than the com$etitors% 'ithout !eay

    afterecei*in& com$aints/

    Lettin& the stoc# of ,atteries in the .ASS an! other ,i& &ara&es ,y

    $ro*i!in& them ,atteries at !iscounte! $rices 'i he$ to increase the

    saes/

    A!*ertisement in TVKs% ne's $a$ers an! sho$ !is$ayKs $ays im$ortant

    roe in

    !ra'in& the attention of consumers/

    Shou! ha*e a &oo! ra$$ort 'ith &ara&e $eo$e a$art from !eaers an!

    retaiers/

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    2eaerKs mar&in an! retaierKs mar&in shou! ,e more than the mar&in

    $ro*i!e!

    ,y the com$etitors so that they can $ro*i!e commissions to the

    mechanics/

    •  Ta#e necessary action to'ar!s the ,atteries 'hich are !ama&e! 'ithin

    the 'arranty$erio!% 'ithout !eay/Nee! to in*est more on $romotiona

    acti*ities as there is more $otentia forautomoti*e ,atteries/2ecrease

    the $rice of the ,atteries as much as $ossi,e accor!in& to the

    com$etitors/

    LOCATION ,ISE &AR6ET POTENTIAL

    LOCATIONS:

    :3 .u6a=arna&ar3 Shami73 Thana,ha'an83 7u!hana

    D3 an!ha

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    A )*e areas ha*e $ros$ects 'here com$any can $itch the $ro!uctan! create customers/ To create &oo! customer ,ase an! enhance the#no'e!&e of the customers com$any cou! ha*e a ot of acti*ities/

    SO&E OF T4E I&PORTANT PRO&OTIONAL AND AD+ERTISE&ENT

    CA&PAI2N IN T4ESE AREAS S4OULD BE UNDERTA6EN:

    :3

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    Cost of caps/>H>Drs4 ca$

    D3se hoar!ing at the !ierent location/Usin& hoar!in&s 'i aso he$ the com$any to attract $otentia

    customer% it 'i &i*e a $ro$er information a,out the $ro!uct an! itss$eci)cation/ It 'i aso attract the !ri*ers of the *ehice 'ho are *ery

    in+uentia in ,uyin& any #in! of ,attery/Cost of hoar!ings/It !e$en!s u$on the ocation of hoar!in& 3&eneray DrsH?rs in

    Ranchi5

    B3S)pport a!$ertising with attracti$e phrase which can create a

    emotional attachment with the pro!)ct/

    Sometimes a &oo! ta&ine for a $ro!uct can create an emotionaattachment an! com$anies are !oin& this to enhance their saes/ So if 

    com$any 'i ha*e some #in! of a!*ertisin& 'hich can hit the

    emotiona sentiment of $otentia customer then com$any shou! try

    to create such a!*ertisement hea!ine/

    43

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    3Create temporary sales force team specially for the Ei!e

    %atteries an! gi$e training to the sales man for con$erting

    the potential c)stomer of %atteries/ The im$ementation of this entire $ro&ram can ony ,e !one ,y ha*in&

    a &oo! an! 'e s#ie! saes force/ So com$any shou! create a

    tem$orary saes force that is hi&hy traine! an! 'e s#ie! to

    con*ince the $otentia customer/ This is a *ery tou&h tas# for the

    com$any an! it 'i aso incur some cost% so if com$any 'i create

    saes force from the e(istin& saes man an! &i*e $ro$er trainin& an!

    orientation to the $ro&ram then com$any can curtai cost an! time/

    :93 Participate in !ierent kin! of tra!e fairs "like )!yogmela

    in ranchi*/It is aso a *ery &oo! o$$ortunity to &et attention of $eo$e an!

    intro!ucin& E(i!e ,atteries in tra!e sho's/ Throu&h this #in! of acti*ity

    com$any can aso create a ,ran! ima&e an! ) the &a$ ,et'een the

    customer an! the $ro!uct/::3 Pro$i!e short to)r packages to prime c)stomer/

    Com$any can aso $ro*i!e short tour $ac#a&es to their $rime

    customer 3trans$ort com$anies5 to create a ,ran! oyaty amon&

    them/ This is aso creatin& an emotiona attachment 'ith the ,ran!

    an! com$any/

    :3 Sponsorship at !ierent e$ents/S$onsorshi$ in !i=erent #in! of e*ents 'i aso he$ the com$any to

    create a &oo! ima&e an! aso he$ the $otentia customer to i!entify

    the $ro!uct/

    :73 Hot %alloon at !ierent markets/8ot ,aoons at !i=erent mar#et 'i aso he$ the com$any to

    a!*ertise the $ro!uct/

    DETAILS OF T4E DEPART&ENTS ,4ERE I ,OR6ED FOR &Y

    S7I7P

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    '

    $

    ,

    e

    /

    *

    a

     

    e

    &

    (

    )

    g

    E

    2

    (

    #

    (

    )

    #

    .

    -

    &

    '

    a

    -

    e

    '

    I ha! 'or#e! there in !i=erent !e$artmentsH:

    >/ S)r$ey5 2urin& the sur*ey of the res$on!ents i use! to *isit at the

    !i=erent ocations ran!omy an! i use! to &et the res$onse from

    them ,y 0uestionnaire that% ho' much you are satis)e! 'ith E(i!e

    ,atteries as com$are! to Amaron an! other $ayers//

    ?/ 2arketing5 Inthis !e$artment I ha! seen that the $eo$e in this

    !e$artment are usuay in*o*e! in the $romotion an! a!*ertisement

    of the $ro!uct/ The main o,jecti*e of this !e$artment 'as that

    ,oostin& of saes to sur*i*e into the mar#et/ The main sources use!

    for ,oostin& of saes 'ere $osters% hoar!in&s% $am$hets% ne's$a$er

    a!s/

    73 Sales5 In this !e$artment the saes of the ,atteries is !one throu&h

    OE.Ks 'here manufacturers are su$$ie! 'ith the ,atteries in the

    manufacturin& houses an! aso it is !one throu&h the re$acement

    mar#et of the ,atteries/ These a $rocess are ,asicay !one for the

    $ur$ose of creatin& a ,usiness for the or&ani6ation/

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    BIBILIO2RAP4Y

    BOO6S:

    • Princi$e of mar#etin& ,y Phii$s oter

    • Research metho!oo&y ,y C/R othari

    • A!*ertisin& an! Promotion ,y 1eor&e E/7ech an! .ichae

    E/7ech

    • Contem$orary issues in mar#etin& an! consumer

    ,eha*ior ,y Ei6a,eth $arsons an! Pauine .caran

      &A2INES AND NE,SPAPER:

    • 7usiness stan!ar!

    • B$s

    •  The economic times

    • Com$any $am$hets

    •  Times of In!ia

      ,e- sites:•

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    Name/

    A!!ress/

    >/

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    D/ Ran# the !i=erent automoti*e ,atteries in terms of saes]

    a5 E(i!e HHHHH ,5 Stan!ar! Furu#a'a HHHHHc5Amaron HHHHH

    !5Prestoite HHHHH

    e5Amco HHHHH f5Luminous HHHHH

    / 2o you su&&est any ,ran! to other car o'ners]

    a5 es ,5 No

    @/

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    iii5 After saes ser*ice:H

    a5 1oo! ,5 A*era&e c5 Poor

    i*5Pac#a&e:H

    a5Attracti*e ,5Norma c5

    Unattracti*e

    *5 Promotiona Acti*ities:H

    a51oo! ,5A*era&e

    c5 Poor

    G/ 2o you thin# a!*ertisin& $ays an im$ortant roe in !ra'in&

    attention of the customers]

    a5 es ,5 No

    i5

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    i5 Ne's$a$ers ii5.a&a6ines

    c5 Sho$ !is$ayKs:

    i5 2is$ay ,oar! ii5 Sho$ $aintin&

    iii5 8oar!in&s

    >/ 8a*e you &ot any com$aint after $urchasin& the ,atteries]

    a5 es ,5 No

    If es

    i5Furnish some of the com$aints you ha*e face!

    a5^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 

    ,5^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 

    c5^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 

    >>/ Pease furnish the foo'in&:

    a5Stren&ths of E(i!e : ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 

    ,5?/ Any su&&estions 'hich he$ in ,oostin& the saes of E(i!e

    ,atteries]

     ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 

     ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 

      Page | =5

    XAVIER INSTITUTE OF SOCIAL SERVICES

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