10 tips for engaging your en%re workforce

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What percent of your workforce comes to work every day with a plan to solve a problem or with an idea to make an improvement? 5%? 10%? 20%? 10 Tips for Engaging Your EnBre Workforce

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Page 1: 10 Tips for Engaging Your En%re Workforce

What  percent  of  your  workforce  comes  to  work  every  day  with  a  plan  to  solve  a  problem  or  with  an  idea  to  make  an  improvement?      

5%?      10%?    20%?  

10  Tips  for    Engaging  Your  EnBre  Workforce  

Page 2: 10 Tips for Engaging Your En%re Workforce

• Chaos  to  Stability  -­‐    large  P/D  raBo  • Stability  to  StandardizaBon  –  smaller  P/D  raBon  but  sBll  long  • JIT  –  short  P/D  raBo,    but  sBll  greater  than  1  • Higher  JIT  –  P/D  <  1  

System  Maturity  PerspecBve  

Stability  

StandardizaBon  

Just-­‐in-­‐Bme  

Higher  JIT  

Chaos  

Lean  Social  Scien

ce  

Lean  Technical  Science  

2  

Page 3: 10 Tips for Engaging Your En%re Workforce

Tacit  Learning  Progression  

Depth of Understanding

Breadth of Understanding

12

3 4 Years

Others . . . 5S

VCS SMED

Kanban Cells 7W’s

Poka-yoke

Tacit  Learning  

Derives  from  TEI  

Page 4: 10 Tips for Engaging Your En%re Workforce

Lean  ImplementaBon  Scenarios    

0              1                2                3                4              5              6              7              8              9              10    

1000  

900  

800  

700  Shingo  Prize  Score  

DuraBon  of  ImplementaBon  (years)  

Stability  

Early  Victories  

Overcoming  Plateaus  

AcceleraBng  and  Sustaining  

Page 5: 10 Tips for Engaging Your En%re Workforce

1.  ArBculate  the  need.  

“AcBon  derives  from  emoBon  .  .  .  “  “99%  of  objecBon  is  cauBonary  .  .  .”                                                                                                Shigeo  Shingo                                                                                                                                                                                                                    

This  way!  

“All  change  derives  from  need  .  .  .”                                                                                                Taiichi  Ohno,  Father  of  Lean  

©GBMP,  Inc.    

Business  need.  

Page 6: 10 Tips for Engaging Your En%re Workforce

2.  Focus  on  burdens  first.    

! S  torage  ! T  ransportaBon  ! O  ver-­‐producBon  ! P  rocessing  ! M  oBon  ! D  efects  ! W  aiBng  

6  

7 Wastes Unevenness or inconsistency.

Strain or Over- burden

“The  order  of  improvement  must  be  easier,  beger,  faster,  and  then  cheaper”  –  Shigeo  Shingo  

Page 7: 10 Tips for Engaging Your En%re Workforce

3.  Emphasize  many  1x1  changes,    no  batching  improvement  

 VA  

Waste  

Superficial  Improvements  

Small  is  

good  

Many  Small  Changes  for  the  be?er.  

(Kaizen)  ∆x  

AutomaFng  Waste  

Okay,  we  see.  

Page 8: 10 Tips for Engaging Your En%re Workforce

4.  Scrap  the  idea  rejecBon  system.  

•  Locked  suggesBon  box.  SuggesBons  not  expected.  •  Long  or  no-­‐feedback  loops.  •  “Blue  Ribbon”  team  to  evaluate.  •  Infrequent  evaluaBon.  •  Cost-­‐savings-­‐only  based,  cash  payout  •  Focus  on  “work”,  Bme  per  piece.  •  A  great  way  to  dis-­‐engage.    

Page 9: 10 Tips for Engaging Your En%re Workforce

5.  Clarify  engagement.  

•  5W1H  •  Team  AcBviBes  •  Eyes  on  Quality  •  Ideas  •  Health  •  Safety    •  Ergonomics  •  Agendance  •  Community  Service    

Valued  Employee  Program    

Guidelines  

Valued  Employee  Program    

Guidelines  

Valued  Employee  Program    

Guidelines  

Valued  Employee  Program    

Guidelines  

Employee  Engagement  

Guide  

Page 10: 10 Tips for Engaging Your En%re Workforce

6.  Learn  tools  by  doing.  Learning “How to . . . “

•  5S  •  ConBnuous  flow  •  Standardized  Work  •  Pull  systems  

•  Visual  control  systems  •  Set-­‐up  reducBon  •  Poka-­‐yoke  

Identify reliable methods.

Keep all employees practiced.

Create a favorable environment.

5S

Quick Changeover

Kanban

Continuous Flow (U-Shaped Cell) & Standardized Work

Visual Control Systems

Mistake-proofing

Page 11: 10 Tips for Engaging Your En%re Workforce

7.  Celebrate    learning.  

PLAN

DO

CHECK

ACT

Page 12: 10 Tips for Engaging Your En%re Workforce

8.  Make  sure  your  facilitator  is  credible.  

•  No  snobs  or  geniuses.  •  Have  walked  the  talk.    •  Have  done  the  job.  •  Communicate  in  two  direcBons.  

•  Respects  every  individual.  

•  Creates  trust.      

Page 13: 10 Tips for Engaging Your En%re Workforce

9.  Celebrate  Engagement  1.  Clear  boundaries  for  

improvement.  Emphasis  on  “small  changes  for  the  beger.”  

2.  Company-­‐wide  training  and  parBcipaBon.  

3.  ParBcipaBon  by  department  measured  at  point  of  use.  

4.  Before  and  aner  photos/descripBons  noted  at  point  of  use.  

5.  Weekly  walk-­‐around  by  management  to  celebrate.  

Suggestion Implemented

alcohol needle

Before: Epoxy bench needles and alcohol were in unsafe and awkward area creating strain and danger for operators.

After: Epoxy team designed pullout drawer that houses both alcohol and epoxy needles for easy, safe use. Bench top now free for assembly. March, 2003

Page 14: 10 Tips for Engaging Your En%re Workforce

10.  Plan  to  deploy  many  with  your  strategy  deployment.  

Many  hands  make  light  work  -­‐-­‐John  Heywood    

Improvement Priorities

Obj

ectiv

es

Measurem

ents

Targets Implementation

Section

______________

X-Matrix

©GBMP,  Inc.    

Page 15: 10 Tips for Engaging Your En%re Workforce

10  Tips  

•  ArBculate  the  need.  •  Focus  on  burdens  first.  Emphasize  many  1x1  changes,  no  batching  improvement.  

•  Scrap  the  idea  rejecBon  system.  

•  Clarify  engagement.  

•  Learn  tools  by  doing.  •  Celebrate  learning.  •  Make  sure  your  facilitator  is  credible.  

•  Celebrate  engagement.  •  Plan  to  deploy  many  with  your  strategy  deployment.  

Page 16: 10 Tips for Engaging Your En%re Workforce

About  GBMP  

•  Hands  on  workplace  improvement  coaching  and  mentoring.  •  Focus  on  Lean  and  Six  Sigma  methodologies.  

•  Registered  Affiliate  of  The  Shingo  InsBtute.  

•  Producer  of  best-­‐selling  Lean  DVDs,  games  and  workbooks.  •  Website:    www.gbmp.org    

Blog:  www.oldleandude.com