Presented by : Nguyen Thi Hong Tram

A.N.S Asia

Agenda� About my company – ANS-ASIA, and me

� 10 Things You Need To Know About Doing Business with Japanese1. Business cards2. Business clothing2. Business clothing3. Where to sit4. Always be on time5. Try to be polite and diplomatic at all times 6. Trust7. Apologize-No Excuses8. Negotiation9. Don’t say No10. Building relationships

About � 100% subsidiary of ANS Japan

� Address : 10F CMC Tower, Duy Tan Street

� Foudation : November 2012

� Employees : 41

� Business function :

� Software development� Software development

� Enterprise system (100% Japanese customer up to now)

(Sales management system, Enterprise system for transportation industry, Tuition management system for university...)

� IT consulting

About me

� Name: Nguyen Thi Hong Tram

� Skill: 8 years experience as a Japanese communicator

in IT company

� Hobbies: Reading book, Listening to music, Singing, � Hobbies: Reading book, Listening to music, Singing, Travelling

10 Things You Need To Know About Doing Business with Japanese10 Things You Need To Know About Doing Business with Japanese

1. Business cards1. Business cards

Business cards are called Meishi and they are a big Part of

the Japanese etiquette

There are many rule about exchanging Business Cards in

Japan that you need to know

10 Things You Need To Know About Doing Business with Japanese10 Things You Need To Know About Doing Business with Japanese

2. Business clothing2. Business clothingBusiness clothing is very formal in Japan.

Here are the Major Tips For Business In Japan: A suit or a jacket for men, Skirts and high heels for women.

10 Things You Need To Know About Doing Business with Japanese10 Things You Need To Know About Doing Business with Japanese

3. Where to sit3. Where to sitSeats must be arrange according to the status of officials either it is a small

meeting or meeting at high level.

10 Things You Need To Know About Doing Business with Japanese10 Things You Need To Know About Doing Business with Japanese

4. Always be on time4. Always be on time

� If you will be late arriving for a meeting then call at least 1 hour in advance to allow the customer to reschedule.

� Always arrive 10 minutes early for a meeting

� Plan an exact agenda for the meeting

10 Things You Need To Know About Doing Business with Japanese10 Things You Need To Know About Doing Business with Japanese

5. Try to be polite and diplomatic at all times 5. Try to be polite and diplomatic at all times

- Avoid showing irritation, annoyance or impatience.

- Patience is needed.

- Control of emotion is a sign of strength. - Control of emotion is a sign of strength.

10 Things You Need To Know About Doing Business with Japanese10 Things You Need To Know About Doing Business with Japanese

6. Trust6. Trust

The key to success in a Japanese company (indeed any company)

is building trust. Trust comes from two things, hard work and loyalty. Trust takes time and it is not automatic.Trust takes time and it is not automatic.

10 Things You Need To Know About Doing Business with Japanese10 Things You Need To Know About Doing Business with Japanese

7. Apologize7. Apologize--No ExcusesNo Excuses

Give reasons why things go wrong and avoid taking the

blame and the shame

10 Things You Need To Know About Doing Business with Japanese10 Things You Need To Know About Doing Business with Japanese

8. Negotiation8. Negotiation

- Know as much detail as possible about the project and always expect the negotiation to be rough.

- Take a passive attitude and listen very carefully to those words that are spoken as well as those not spoken.

- It is much better to say too little than to say too much. - It is much better to say too little than to say too much.

10 Things You Need To Know About Doing Business with Japanese10 Things You Need To Know About Doing Business with Japanese

9. Don’t say No9. Don’t say No

- Never say “no” directly.

- Do not accuse anyone directly.

- Be passive in anything you say and assume nothing. - Be passive in anything you say and assume nothing.

10 Things You Need To Know About Doing Business with Japanese10 Things You Need To Know About Doing Business with Japanese

10. Building relationships10. Building relationships

- A successful relationship with a Japanese colleague or client

is based on three factors: sincerity, compatibility and

trustworthiness.