10 THINGS GREAT BOSSES DO

It may be an imperfect world, but there are still managers who more or less know what

they're doing.

Here's my take on what high-performance managers do -- or are at least supposed to do -- to motivate their teams and

deliver results:

- Help the company achieve its strategic and operating goals by making smart

business decisions and managing their team effectively.

- Entrust their employees with as much responsibility as their capabilities will

allow and hold them accountable for the same.

- Behave like a mature adult -- genuine and empathetic -- even when their

employees or their management are acting out like spoiled children.

- Provide their employees with the tools, training, and support they need to effectively achieve challenging but

reasonably attainable goals.

- Promote a can-do, customer service attitude with customers and stakeholders

by walking the talk and leading by example.

- Promote their team's accomplishments and take the heat for their failures.

- Provide genuine feedback, both good and bad, to their employees, peers, and management. Request the same from

them.

- Work their tail off and be hands-on when necessary. If they don't, they can't

expect anybody else to do it either.

- Don't compromise their ethical principles in the name of "the ends justify the means" or for any other

reason.

- Strike a balance between shielding their folks from the ripples of dysfunctional

management and openly communicating events that may affect them.

Overall, the best managers create a work environment where people feel challenged, do their best, and are held accountable for meeting

their commitments. But most importantly, they're key

components in an organization that exists to serve its customers

and shareholders. We're all happiest working for a successful

company.

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