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10 Steps

To Become a

CertifiedService Center

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What Is theCertified Service Center Program?

Program to help identify those facilities

that are most likely to provide positive

service experiences.

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Mission

Identify quality service providers

To consumers

To manufacturers Promote positive service experiences

Establish service quality standard

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History

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Types of Service Centers

Appliance

Audio Video

Business Office Equipment

Communications

Computer

Consumer Electronics

Home Theater

Mobile/12 Volt

Satellite/Antenna

Security System

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Certified Service Centers

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Certified Service Centers

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Certified Service Centers

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Certified Service Centers

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Certified Service Centers

Electronics Division

Communications Division

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Certified Service Centers

ABL Electronics

D&T Appliance Service Company

Electronic Specialist

Glass Antenna Service

McCann Electronics, L.L.C.

New England Communications Systems, Inc.

Roe Communications, Inc.

South Jersey TV, Inc.

Sterling Electronics, Inc.

The Appliance Doctor Thompson Electronics Service

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Manufacturer Supporters Appliance Parts Distributing Association (APDA)

DCCM Cellular

Dey Distributing

Electrolux Frigidaire

LG-Zenith

Flarion Technologies

Haier

Hitachi America

Mitsubishi

Night Owl Optics

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More Mfg. Supporters

Kenwood

Motorola

Panasonic Consumer Electronics

Parasound Products

Philips Consumer Electronics

Pioneer Electronics

Rostra Precision Controls Samsung Electronics

Sharp Electronics

Soliloquy Loudspeaker Co.

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Why become certified?

Tell customers that quality is important

Increase perceived value of your service

Bolster customer confidence Differentiate your business

Increase customer base

Gain from the process

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Incentives to Become a CSC

Hitachi- CSC recommendation in owners manuals

Pioneer-$100 towards CSC application fee

PSA-Free Cost of Doing Business Program-$65

-Free Appliance Tech Certification-$100

-Free 1 year PSA & PSAnet dues-$95

-Free financial analysis by CPA-$1,000

ETA-Free 1 year membership-Free CET Exam Study Guide-$60

-Free Set ETA Antenna Study Guides-$50

-Free Customer Service Specialist Study-$30

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additional CSC incentives

NARDA-$300 annual membership which includesa one year CEA membership

NESDA-free registration at annual NPSC

USA-$100 towards Service InstituteRegistration or membership

Additional Industry partners are announcingupcoming incentive plans

(Kenwood and Mitsubishi)

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How do we apply?

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Requirements

Service Facility

Code of conduct Test equipment/Tools

Service and warranty policies

Management skills Technical certification

Licensing, insurance and appearance

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1. Repair Facility

Suitable Facility

Comply with zoning ordinances

Supply Photographs

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2. Code of Ethics

Agree to conduct business ethically

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3. Test Equipment

Submit list of test equipment

Agree to maintain in good repair

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4. Customer Service Policy

Communication with customer

Tracking quality of customer service

Written and Posted

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5. Technical Certification

25% of techs certified

Recognized certification programs

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6. Service Manager Certification

Employ one manager that has passed theCertified Service Manager exam

From any qualified association or college

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7. Licensing

Comply with federal, state and localbusiness licensing and zoning laws

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8. Insurance Coverage

Business liability

Coverage for customer merchandise

Supply copy of insurance certificate

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9. Service Warranty

Post written warranty

Include reasonable labor coverage

Include reasonable parts coverage

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10. Professional Appearance

Display signage

Be clean, neat and professional

Written dress code for employees thatinteract with customers in person

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Investment Calculation

Base Fee 475

Assoc Membership -9050% Tech Certification -90

C/S Certification -25

Extended Payments (+90)-------------------------------------

Total Investment xxx

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