10 “Game Changers” In 12 Months

Government Fleet Expo

Three Words:

• Postprandial

• Periphrastic

• Peripatetic• Stay til the end to learn what they

mean

Talking Points

• 10 Actual Programs

• All are Proven in an actual Government Fleet

• Some require $$

• Some Cost Nothing

• All are Proven in an actual Government Fleet

“Game Changer” #1 Modify Driver Behavior

Why Me?

• Who Better than the Fleet Manager?

• Subject Matter Expert

• You Don’t have a “Dog in the Fight”

• Impartiality Breeds Cooperation

• Drivers are Less Intimidated

– MODIFY? MODIFY WHAT??

Driver Behavior Modification Elements:

• Limit Vehicle Max Speed

• Heighten Vehicle Idle Awareness

Driver Behavior Modification Elements:

• Implement Eco – Driver Training Program – Benefits:– 35% Vehicle Efficiency– $4.00/Gallon– Accident Prevention– Significant Cost Savings

“Game Changer” #2 Implement GPS/Telematics

Potential?

• GPS may be the largest Industry Game Changer of them all.

• Enhances Accountability/Productivity/Efficiency

• Remote Management Tool – Another “..Club in your Bag..”

• Manage by Exception

• Technology Advancing Exponentially

• Risk Management Advantages

GPS Benefits

• Monitor/Control Idle Time• Monitor/Enforce Vehicle Speed• Odd Hours Vehicle Usage• Vehicle/Operator Productivity• Vehicle Malfunction Notification• Seat Belt Usage• Hard Braking (Eco Driving)• Jack Rabbit Starts (Eco Driving)• PM Scheduling• Odometer Accuracy

More GPS ideas, non-vehicle:

• Using A Garmin/Tom Tom or similar:

• GPS Locate Critical Sites– Bulk Fuel Sites – Stand-by Generators– Auxiliary Fuel Sites (e.g. Fire/EMS)

“Game Changer” #3 Market Compare PM Costs

PreventiveMaintenance

Program

Tires

Hydraulic

ElectricalPowertrainSystems

OBD IIDiagnostics

Steering

Brakes

SuspensionSystems

Fleet Management DivisionHierarchy of Repair Systems

PM = Core Service?

• Is PM a Core Service Y/N?

• Would you Agree PM is the most important service

• Jiffy Lube vs Your PM’s – Differences??

• Everyone’s a Fleet Manager

• Customers don’t understand PM

• Education Opportunity for Customers

If Preventive Maintenance is your most Basic Service…Can the marketplace complete for Fleet’s basic service…

OrIf Fleet cannot compete in their most basic service area, perhaps they’re not as effective as they should be…

Market Comparison – PM’s:

• Select Vehicles• Deliver to Vendors (OEM’s are best)• Present your Process

– PM Checklists– Ancillary Items (wheelchair lift)

• Vendor must perform Your PM• Compare Cost Differences• Compare Quality Differences

Results? – 12/2010• Commercial outlets? $925.75 higher over 4

PM’s• One vendor failed to follow instructions and

performed an LOF for $46.00.• Same vendor recommended replacement of the

drum brakes (F-150 has no drum brakes?!?)• Transit bus wheelchair inspection wasn’t

performed – an FDOT requirement• Parts used commercially were 28.8% higher in

cost• Filters routinely serviced by Fleet were left

untouched by commercial outlets

“Game Changer” #4 ID/Act on Underutilized Vehicles

Underutilized Vehicle Program• Establish Utilization Criteria:

– Miles/Year– Gallons Used– Vary by Equipment (On Hwy / Off Hwy)

• Track Vehicle Utilization History – Make it easy on yourself

• ID Candidates• Notify the Using Entity of Candidate Selection• Allow Time for Justification• Committee Justification Review (e.g.

Purchasing, Budget, Fleet)• Appeal Process• Reassignment/Disposal Process in Place

“Game Changer” #5 On-Line Technician Training - CDX

Technician Training On-Line

• Controlled Environment• Set Curricula

– ASE Based– You Decide Importance

• Inexpensive• Monitor Progress/Performance• Benchmarks• High Quality Training Materials

– Diagrams– Videos– Modulular

• Self Paced

Example • Purchased User Licenses for each Tech plus

Mgmt.• Techs Took Final Exams• Benchmark Established for Each Tech/ASE• Selected A – 6 (Electrical)• Next: A – 8 (Engine Performance)• Entire Staff is now taking same Module

– Shared Experience– Moving through the Modules Individually– Deadline – Retake the Final Exam

Benefits?

• Lowers Training Costs• Improved Retention• Results are Measureable• Self Paced• Collective Experience• Objective – Improve ASE Scores• Broad Scope of Training Area • Shared Success

“Game Changer” #6 CESmall Quantity Generator

Haz Mat

How? • Small Quantity Generator Status

– 220 – 2200 lbs. Monthly

• CE SQG – < 220 lbs./Month

• Launder Shop Rags• Buy Brake Clean in Bulk

– Dispense in Hand Charged Aerosol Cans– Product is Env. Friendly (no toluene or chlorine)

• Aerosol Cans puntured/disposed• Used Oil/Filters are recycled• Used Batteries are recycled

“Game Changer” #7

Service In-Sourcing

Examples:

• Sell Fuel to Outside Clients• In-Source Repair Services

– Municipalities– State Agencies– Federal Agencies– Colleges/Universities

• Lease Vehicles • Establish a Rental Motor Pool

– Light Vehicles– Heavy Equipment

Benefits?

• Offset Overhead Costs• Supplemental Staff• Taxpayer Benefits• Equipment Variety• Broadens Repair Scope • Privatization Threat Reduced • Shared Success• Partnership Benefits

“Game Changer” #8

Sell Surplus Items on Craigs List

Why??

• Excellent Way to Cull Surplus Parts

• More Lucrative than Salvage Bids

• Quick Cash Turnaround

How? • Check/Modify the Rules

• Open an Account

• Provide Copious Descriptions

• Present the Items Cleanly and Accurately

• Have a Ready System for Cash Payments

• Several $ Thousand $ is out there.

“Game Changer” #9 Incentive Based Performance

Intiatives

Incentives for What??

• Technician Certification

• Body Shop Services

• Vendor Performance (Parts, Service, Tires, Towing)

– “If you can measure it, you can incent it”

Incentivize What?1. Technician ASE Certification2. Body Shop Performance:

1. Estimate Responsiveness2. Time to Repair3. Contract incl Incentives & Penalties

3. Parts Vendor:1. Delivery2. Right Part/First Time3. Contract incl Incentives & Penalties

4. Towing:1. Responsiveness2. Use of Alarm Clock3. Rotation Integrity

“Game Changer” #10 Prepare a Technician Recruiting

DVD

How? • In House Communications Department?

» Or

• Film it In - House» Or

• iPhone or other Video Equipment

• Use your own Technicians

• Make it short, 10 – 12 Minutes

• Focus on the Benefits

• Film at your Location

Benefits:

• Best your Competition• Candidates will

– “see” their workplace– “see & hear” from their peers– Draw conclusions naturally– Presume you’re “tech savvy”– Families can see the potential employer too

• Will give you a “leg up” on the competition

Three Words:

• Postprandial – After a Meal

• Periphrastic - Talking in Circles

• Peripatetic - Walking in Circles

Used in a Sentence:

“When I'm conducting a presentation I strive to avoid periphrastic activity and if the venue is small I can sometimes find myself striding peripatetically and I always urge the host not to schedule my session postprandially help assure the audience stays awake.”

Remember our Troops protecting our right to be here

2nd Brigade Combat Team101st Airborne Division (Air Assault)