Quotes

To Inspire a More

Customer Centric Culture

“Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines

that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn’t have customer service. They had might,

but they didn’t have customer service, so customer service is everything

in the end.”

~ Richard Branson 1

“We see our customers as invited guests to a party, and we are the

hosts. It’s our job every day to make every important aspect of the

customer experience a little bit better.”

~ Jeff Bezos

2

“For us, our most important stakeholder is not our stockholders,

it is our customers. We’re in business to serve the needs and

desires of our core customer base.”

~ John Mackey

3

“Service, in short, is not what you do, but who you

are. It is a way of living that you need to bring to everything you do, if you

are to bring it to your customer interactions.”

~ Betsy Sanders

4

“Every contact we have with a customer

influences whether or not they’ll come back. We have to be great every

time or we’ll lose them.”

~ Kevin Stirtz

5

“Good customer service begins at the top. If your

senior people don’t get it, even the strongest links

further down the line can become compromised.”

~ Richard Branson

6

“As far as customers are concerned, you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back –perhaps even to make or break the company.”

~ Unknown Author

7

“Without great employees you can never have great

customer service.”

~ Richard F. Gerson

8

“In the age of the customer, executives don’t

decide how customer-centric their companies are — customers do.”

~ Kate Leggett

9

“For individuals, character is destiny. For organizations, culture is destiny.”

~ Tony Hsieh

10

To read more quotes about

creating a customer centric culture,

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