1 workforceworkforceonline.org/pdfs/businessadmin.pdf · in a business environment unit 202/502 4...

WORKFORCET R A I N I N G S E R V I C E S

LEVEL 1

Certificate in BUSINESS & ADMINISTRATION

QUALIFICATION STRUCTURE

Level 1 Business and Administration units 102-105

To achieve the Level 1 certificate in business and Administration the learner must achieve a minimum of 13 credits from the list of

optional units provided, using the following rules of combination:

• A minimum of 7 credits must be from Level 1 Business and Administration units 101-105

• Remaining credits can be from any of Entry 3 Business and Administration units 001-003


Level 1 Personal and Social Development units 106-109


City & Guilds Level Credit Value Unit Title

Unit Number

Unit 002 1 2 Using office equipment

Unit 003 1 3 Professional behaviour

Unit 101 1 2 Working in business admin

Unit 102 1 3 Creating business documents

Unit 103 1 3 Welcome visitors

Unit 104 1 2 Making and receiving calls

Unit 105 1 2 Handling mail

Unit 106 1 2 Developing self

Unit 107 1 2 Individual rights

Unit 108 1 1 Working as part of a group

Unit 109 1 2 Working towards goals

WORKFORCE TRAINING SERVICESPeter Pan Complex 88 - 120 Springfield Road Belfast BT12 7AJ

T: 028 9024 7016 F: 028 9023 8436 E: [email protected] W: www.workforceonline.org

City & Guilds Level Credit Value Unit Title

Unit Number

Unit 201 1 2 Producing documents

Unit 202 1 6 Receiving visitors

Unit 203 1 4 Using a telephone system

Unit 204 1 3 Operating office equipment

Unit 205 1 4 Maintaining customer relation

Unit 206 1 4 Managing diary systems

Unit 207 1 4 Collecting and storing information

Unit 208 1 3 Retrieving informaton




LEVEL 1

Certificate in BUSINESS & ADMINISTRATION


LEVEL 2

Certificate in BUSINESS & ADMINISTRATION/SUPPORT




Certificates

To achieve the Level 2 certificate in Principles of Business and Administration learners must achieve:

• A minimum of 13 credits overall

• 11 credits from the mandatory units 201 (or 501), 202 (or 502), 203 (or 503)

• A minimum of 2 Credits from optional units 204 (or 504), 205 (or 505), 206 (or 506, 207 (or 507),

305 (or 605), 306 (or 606), 307 (or 607), 308 (or 608)

Diplomas

To achieve the Level 2 Diploma in Business Support, learners must achieve:


• 11 credits must be from 201 (or 501), 202 (or 502), 203 (or 503)

• A minimum of 8 credits from 204 (or 504), 205 (or 505), 206 (or 506), 207 (or 507), 208-209,

305 (or 605), 306 (or 606), 307 (or 607), 308 (or 608), 309-310

• A minimum of 5 credits from 101 – 109, 210 – 216, 311 – 313

Candidates must achieve a minimum of 21 credits at Level 3 (8 level 2 and 3)


LEVEL 2




City & Guilds Credit Unit Title Assessment

Unit Number Value Method

Unit 101 3 Using the internet Assignment

Unit 102 2 Using e-mail Assignment

Unit 103 3 Using collaborative technologies Assignment

Unit 104 3 Word processing software Assignment

Unit 105 3 Spreadsheet software Assignment

Unit 106 3 Database software Assignment

Unit 107 3 Presentation software Assignment

Unit 108 3 Desktop publishing software Assignment

Unit 109 3 Data management software Assignment

Unit 201/501 4 Principles of personal Assignment/Multiple

Responsibilities and working Choice (MC) online test

In a business environment

Unit 202/502 4 Principles of providing Assignment/MC online test

administrative services

Unit 203/503 3 Principles of managing information Assignment/MC online test

and producing documents

Unit 204/504 1 Principles of support change Assignment/MC online test

in a business environment

Unit 205/505 1 Principles of supporting Assignment/MC online test

business events

Unit 206/506 1 Principles of maintaining Assignment/MC online test

stationery stock

Unit 207/507 5 Principles of working in Assignment/MC online test

the public sector


LEVEL 2




City & Guilds Credit Unit Title Assessment

Unit Number Value Method

Unit 208 6 Delivery of effective MC online test

customer service

Unit 209 7 Supporting the customer Assignment

Service environment

Unit 210 3 Using E-mail Assignment

Unit 211 4 Using collaborative Assignment

Technologies

Unit 212 4 Word processing software Assignment

Unit 213 4 Spreadsheet software Assignment


LEVEL 2

NVQ Certificate/Diploma in BUSINESS & ADMINISTRATION




Level 2 NVQ Certificate in Business and Administration

To achieve the level 2 NVQ Certificate in Business and Administration the learner must achieve:

• A minimum of 21 credits overall. Of which a minimum of 14 credits must be at level 2

• 9 credits must be from the four mandatory units in Group A

• A minimum of 7 credits must be from optional units in Group B

• A maximum of 5 credits are allowed from optional units in Group C (This is not compulsory)

Level 2 NCQ Diploma in Business and Administration

To achieve the level 2 NVQ Diploma in Business and Administration the learner must achieve:

• A minimum of 37 credits overall, of which a minimum of 24 credits must be at level 2

• 9 credits must be from the four mandatory units in Group A

• A minimum of 17 credits must be from optional units in Group B



LEVEL 2




City & Guilds Unit Title Level Credit

Unit Number

Unit 107 Make and receive telephone calls 1 3

Unit 112 Use occupational health & safety guidelines 1 2

Unit 114 Word processing software 1 3

Unit 115 Bespoke software 1 2

Unit 116 Data management software 1 2

Unit 117 Database software 1 3

Unit 118 Improving productivity using IT 1 3

Unit 119 IT security for users 1 1

Unit 120 Presentation software 1 3

Unit 121 Set up an IT system 1 3

Unit 122 Spreadsheet software 1 3

Unit 123 Using collaborative technologies 1 3

Unit 124 Website Software 1 3

Unit 201 Manage own performance 2 2

Unit 202 Improve own performance 2 2

Unit 203 Work in business environment 2 2

Unit 204 Communicate in a business 2 3

Unit 205 Solve business problems 2 4

Unit 206 Work with other people in a business environment 2 3

Unit 207 Use electronic message systems 2 1

Unit 208 Use a diary system 2 3

Unit 209 Take minutes 2 4

Unit 210 Handle mail 2 3

Unit 211 Provide reception services 2 3


LEVEL 2





Unit Number

Unit 212 Produce documents in a business environment 2 4

Unit 213 Prepare text from notes 2 3

Unit 214 Prepare text from notes using touch typing (40wpm) 2 3

Unit 215 Prepare text from shorthand (60wpm) 2 8

Unit 216 Prepare text from recorded audio instruction (40wpm) 2 4

Unit 217 Organise and report data 2 3

Unit 218 Research information 2 4

Unit 219 Store and retrieve information 2 3

Unit 220 Archive information 2 2

Unit 221 Use office equipment 2 4

Unit 222 Maintain and issue stationery stock items 2 3

Unit 223 Support the organisation of an event 2 2

Unit 224 Support the co-ordination of an event 2 3

Unit 225 Support the organisation of business travel or accommodation 2 3

Unit 226 Support the organisation of meetings 2 4

Unit 227 Respond to change in a business environment 2 3

Unit 228 Support the management and development of an information system 2 7

Unit 229 Meet and welcome visitors 2 3

Unit 230 Administer human resource records 2 3

Unit 231 Administer the recruitment and selection process 2 4






LEVEL 2





Unit Number






Unit 241 Website software 2 4


Unit 243 Administer parking dispensations 2 4

Unit 310 Develop a presentation 3 3

Unit 311 Deliver a presentation 3 3

Unit 312 Design and produce documents in a business environment 3 4


LEVEL 2





Unit Number




Unit 316 Support the design and development of an information system 3 7

Unit 317 Monitor information systems 3 7

Unit 318 Analyse and report data 3 6

Unit 319 Order product and services 3 5

Unit 320 Plan and organise an event 3 4

Unit 321 Co-ordinate an event 3 4

Unit 322 Plan and organise meetings 3 5

Unit 326 Contribute to innovation in a business environment 3 4

Unit 327 Contribute to running a project 3 5

Unit 328 Deliver, monitor and evaluate customer service to internal customers 3 3

Unit 329 Deliver, monitor and evaluate customer service to external customers 3 3


LEVEL 3

Certificate in Principles of BUSINESS & ADMINISTRATION



To achieve the Level 3 certificate in Principles of Business and Administration learners must achieve:


• 15 credits from the mandatory units 301 (or 601), 302 (or 602), 303 (or 603), 304 (or 604)

• A minimum of 2 Credits from optional units 204 (or 504), 206 (or 506), 207 (or 507), 217, 305 (or 605),

306 (or 606), 307 (or 607), 308 (or 608)

City & Guilds Unit Title Credit Assessment Method Value

Unit Number

Unit 204/504 Principles of support change 1 Assignment/Multiple Choice

in a business environment (MC) online test

Unit 206/506 Principles of maintaining 1 Assignment/MC online test

stationery stock

Unit 207/507 Principles of working in 5 Assignment/MC online test

the public sector

Unit 217 Introduction to notice processing 2 MC online test

and information management

Unit 301/601 Principles of personal responsibilities 4 Assignment/MC online test

and how to develop and evaluate own

performance at work

Unit 302/602 Principles of working with and 3 Assignment/MC online test

supervising others in a business

environment

Unit 303/603 Principles of managing information 4 Assignment/MC online test

and producing documents in a

business environment

Unit 304/604 Principles of providing and 4 Assignment/MC online test

maintaining administrative services


LEVEL 3

Certificate in Principles of BUSINESS & ADMINISTRATION



City & Guilds Unit Title Credit Assessment Method Value

Unit Number

Unit 305/605 Principles of project management 2 Assignment/MC online test

Unit 306/606 Principles of contributing 2 Assignment/MC online test

innovation and change

Unit 307/607 Principles of working in the 7 Assignment/MC online test

public sector

Unit 308/608 Principles of budgets in a 2 Assignment/MC online test

business environment

Unit 309 Principles of customer 6 Assignment/MC online test

Unit 310 Developing and improving the 7 Assignment

customer service process

Unit 311 Word processing software 6 Assignment

Unit 312 Spreadsheet software 6 Assignment

Unit 313 Presentation software 6 Assignment


LEVEL 3




Level 3 NVQ Diploma in Business and Administration

To achieve the level 3 NVQ Diploma in Business and Administration the learner must achieve:

• A minimum of 40 credits overall, of which a minimum of 27 credits must be at level 3

• 13 credits from the four mandatory units in Group A

• A minimum of 14 credits from optional units in Group B



Unit Number

Unit 112 Use occupational health & safety guidelines 1 2

when using keyboards

Unit 207 Use electronic message systems 2 1

Unit 208 Use a diary system 2 3

Unit 209 Take minutes 2 4

Unit 210 Handle mail 2 3

Unit 211 Provide reception services 2 3

Unit 212 Produce documents in a business environment 2 4

Unit 213 Prepare text from notes 2 3




Unit 217 Organise and report data 2 3

Unit 218 Research information 2 4

Unit 219 Store and retrieve information 2 3

Unit 220 Archive information 2 2

Unit 221 Use office equipment 2 4


LEVEL 3





Unit Number

Unit 222 Maintain and issue stationery stock items 2 3

Unit 223 Support the organisation of an event 2 2

Unit 224 Support the co-ordination of an event 2 3

Unit 225 Support the organisation of business travel or accommodation 2 3

Unit 226 Support the organisation of meetings 2 4

Unit 227 Respond to change in a business environment 2 3

Unit 228 Support the management and development of an information system 2 7

Unit 229 Meet and welcome visitors 2 3

Unit 230 Administer human resource records 2 3

Unit 231 Administer the recruitment and selection process 2 4










Unit 241 Website software 2 4


Unit 243 Administer parking dispensations 2 4

Unit 301 Manage own performance in a business environment – Level 3 3 3

Unit 302 Evaluate and improve own performance in a business environment 3 3

Unit 303 Work in a business environment – Level 3 3 4


LEVEL 3





Unit Number

Unit 304 Communicate in a business environment – Level 3 3 3

Unit 305 Solve business problems – Level 3 3 4

Unit 306 Work with other people in a business environment – Level 3 3 4

Unit 307 Contribute to decision-making in a business environment 3 3

Unit 308 Negotiate in a business environment 3 5

Unit 309 Supervise a team in a business environment 3 6

Unit 310 Develop a presentation 3 3

Unit 311 Deliver a presentation 3 3

Unit 312 Design and produce documents in a business environment 3 4




Unit 316 Support the design and development of an information system 3 7

Unit 317 Monitor information systems 3 7

Unit 318 Analyse and report data 3 6

Unit 319 Order product and services 3 5

Unit 320 Plan and organise an event 3 4

Unit 321 Co-ordinate an event 3 4

Unit 322 Plan and organise meetings 3 5

Unit 323 Organise business travel or accommodation 3 5

Unit 324 Evaluate the organisation of business travel or accommodation 3 2

Unit 325 Supervise an office facility 3 5

Unit 326 Contribute to innovation in a business environment 3 4

Unit 327 Contribute to running a project 3 5


LEVEL 3





Unit Number

Unit 328 Deliver, monitor and evaluate customer service to internal customers 3 3

Unit 329 Deliver, monitor and evaluate customer service to external customers 3 3

Unit 330 Agree a budget 3 4

Unit 331 Use customer service as a competitive tool 3 8

Unit 332 Monitor and solve customer service problems 3 6

Unit 333 Bespoke software – Level 3 3 4

Unit 334 Data management software – Level 3 3 4

Unit 335 Database software – Level 3 3 6

Unit 336 Improving productivity using IT – Level 3 3 5

Unit 337 IT security for users – Level 3 3 3

Unit 338 Presentation software – Level 3 3 6

Unit 339 Set up an IT system – Level 3 3 5

Unit 340 Spreadsheet software – Level 3 3 6

Unit 341 Using collaborative technologies – Level 3 3 6

Unit 342 Website software – Level 3 3 5

Unit 343 Word processing software – Level 3 3 6

Unit 344 Administer legal files 3 7

Unit 345 Build case files 3 4

Unit 346 Manage case files 3 5

Unit 347 Provide administrative support in schools 3 8

Unit 348 Administer parking and traffic challenges, 3 9

representations and civil parking appeals

Unit 349 Administer statutory parking and traffic appeals 3 9

Unit 350 Administer parking and traffic debt recovery 4 9


LEVEL 3





Unit Number

Unit 410 Design and develop an information system 4 7

Unit 411 Manage and evaluate an information system 4 6

Unit 418 Contribute to innovation in a business environment – Level 4 4 6

Unit 419 Plan change for a team 4 6

Unit 420 Manage budgets 4 5

Unit 421 Manage physical resources 4 3

Unit 422 Manage the environmental impact of work activities 4 5

Unit 423 Provide leadership and direction for own area of responsibility 4 5

Unit 424 Support learning and development within own area of responsibility 4 5

Unit 425 Develop working relations with colleagues and stakeholders 4 4

Unit 250 Building working relationships with others 2 2

from different countries and diverse cultures

Unit 251 Ensure your own actions reduce risk to health and safety 2 4

Unit 252 Payroll processing 2 3

Unit 253 Processing customers financial transactions 2 4

Unit 254 Using E-mail 2 3

Unit 351 Ensure responsibility for actions to reduce risks to health and safety 3 4

Unit 352 Gather information for a business impact analysis 3 3

Unit 353 Operating credit control procedures 3 4

Unit 354 Payroll processing 3 3

Unit 355 Period end processing 3 2

Unit 356 Plan, allocate and monitor work of a team 3 5

Unit 357 Support individuals with specific communication needs 3 5

Unit 358 Using E-mail 3 3


LEVEL 3





Unit Number

Unit 427 Assist in the design of business continuity management procedures 4 4

Unit 428 Assist with the development of an organisational business continuity 5 4

management system

Unit 431 Raise awareness of business continuity management within a team 4 4

1 workforceworkforceonline.org/pdfs/businessadmin.pdf · in a business environment unit 202/502 4...

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