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Winning Attitude

Sanjay Tiwari

19 October, 2012

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Flow …1. Attitude2. Components of Attitude3. Winning Attitude4. Outcome of Winning Attitude5. Winning Team 6. Winning Attributes 7. Grooming to be a winner8. Human Resources in general - Strength9. Human Resources - Gaps10. System – Barrier11. Best Practices12. Organization Culture13. Transformation

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Attitude• An attitude is an expression of favor or disfavor toward a

person, place, thing, or event• Attitude is a hypothetical construct that represents an

individual's like or dislike for an item. Attitudes are positive, negative or neutral views of an “attitude object": i.e. a person, behavior or event

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Components of Attitude

Affective

Behavioral

Cognitive Emotional or Feeling Segment

Intention to Behave in

certain way

Opinion or Belief segment

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Components of an Attitude

• Cognitive component : An statement ( a belief): “My pay &

perks are low : Is that what you call an increment”

• Affective components: Emotional or Feeling reflected in an

statement – “ I am angry over my -low pay , I hate\dislike my

Boss

• Behavioral component : Intention to behave in certain way- “I

am going to look for another job that pays well”

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• What is this ?

How much do you see of an Iceberg?

Only 10 % of the Iceberg is seen above

the surface

90% of an iceberg is below sea level

Winning impressions are like seeds. You plant them, nurture them…And below the surface they grow and expand…Breaking through the surface often exponentially” (Linda Kaplan and Robin Koval—The Power of Nice)

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Knowledge and

Skills

Known to others

Unknown to others

ATTITUDE

10%

90%

Behavior

Ethics and BeliefsMotives and Standards

Values and Judgments

The Iceberg Phenomenon applied to us…

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Winning Attitude• A winning attitude is one that exhibits the desire, commitment, determination,

discipline, focus, and willingness to better one’s self, or to become the best that one can be

• One can look back at own life and analyze the good and bad times so far ? Think of a particular difficult moment you had, where u had no option but to throw yourself into the uncertain: and you did. Remember how you smiled and took it easy ,although it was not. That is Positive or Winning Attitude !!!

• Winning Attitude is …..– Non Judgmental– Thinking positive – Being creative– Clear Vision & Planning– Practical Approach– Self Belief– Able to communicate effectively – Decisive

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Outcome – Winning Attitude • Increase productivity • Fosters teamwork• Solves problems• Improves quality• Makes for congenial atmosphere• Breeds loyalty• Increases profits• Reduces stress• Fosters better relationships • Helps a person become a contributing member of society • Makes for a pleasing personality

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I Did !!

I can't

I Want to

I MightI Think I Can

I Will

I Can

I Think I Might

I Dont Know How

I Won't

I Wish I could

50%

100%

0%

C h a n c e o f S u c e s s

Attit u

d e

Outcome – Positive Attitude

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Winning Team -Combination• The right coach• The right players• Caring attitude• The big picture• Right position• Good preparation• Communication• Commitment• Morale• Consistency

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Attributes of a winner• Leadership & Managerial skills• Communication skills• Emotional Capacity• Team Work• Interpersonal & problem solving skills• Knowledge & Experience• Other Personal Attributes

Initiative, Reliability ,Adoptability , Trustworthiness , Self Esteem• Creative thinking

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Grooming a winner• Proper Induction & Employee Orientation • Training & Capability Building • Job involvement & Employee Engagement programs• Performance Management System• Rewards, Recognition & Promotions• Knowledge Sharing techniques• Involvement in Cross functional Team • Coaching ,Career Counseling & Positive Feed back Sessions • Providing opportunity for Experiential Learning• Celebrating Milestones • Career & Succession Planning

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PGL Overall India PGL - Sri Lanka PGL – USA

2011 2010 2011 2010 2011 2010 2011 2010

1017 1016 766 748 112 126 139 142

Overall Satisfaction 4.37 4.35 4.46 4.53 4.36 4.01 3.90 3.74

Leadership Confidence 4.41 4.29 4.52 4.48 4.41 3.87 3.80 3.65

Loyalty 4.42 4.43 4.43 4.48 4.66 4.26 4.21 4.30

Macro Culture – 2011

Employee Engagement Initiative•Assess the dimensions of employee engagement that consistently drive business outcomes•Determine organizational intervention areas where senior management / HR support is required•Provide team feedback reports to managers across levels for action planning to improve workplace quality•Review process of manager education, team feedback and action planning

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Human Resources – Strength• Team players• Work Life Balancing • Literate • Changing and Adopting to environment • Emotional & Spiritual Values• Trainability & Flexibility• Loyalty & Integrity • Freindly, easy going and fun loving

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Human Resources – Gaps• Migration of Skills• Flexible work attitude in overseas employment • Lack of Entrepreneurship • Excuse Mind set – negativity in Sub continent • Affiliation to Family - No Internal migration • Preference for public sector employment • Avoidance -individual accountability • Slow decision making• Preference of Relationship over Profession

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System – Barriers• Complex & Old labour laws - Long procedures• Past Privileges • No provision for performance pay• Unions• Constrains on termination• Disconnect to productivity

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Best Practices• People Strategy Linked to Business Strategy• Effective career progression • Aligning compensation and incentives with the success of the organization• Emphasis on attitudes and cultural fit in the selection process ( chicken stall, Liquor

Manufacturers – teetotaler ) • PMS – Transparent KRAs ,Balance Score Card • Employee Engagement plans & Survey • Manufacturing Excellence Program• CSR – Part of Budget • Best Suggestion /creation awards• Earning Sharing Scheme• Feedback used as a tool for LMD ( Leadership Management Development )• Respect others and Succeed together - Pepsico India• loose-tight properties - autonomy in shop-floor activities plus centralized values• Formal employee climate survey

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Organization Culture - Influence• It is the collective behavior of humans who are part of an organization and

the meanings that the people attach to their actions • Culture includes the organization values, visions, norms, working

language, systems, symbols, beliefs ,practices and habits

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Accountant v\s …..• Micro to Macro • Mindset – Beyond Debit & Credit• Quantitative Vs Qualitative • To be part of Solution• Team Member • To win , we need to change ourselves first ……

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Never Give Up – Fight ,Follow up….

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Ultimately – Winner is THE TEAM• We …

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Thank you.