1 © the delos partnership 2004 delos excellence project implementation summary
TRANSCRIPT
1 © The Delos Partnership 2004
Delos Excellence Project Delos Excellence Project ImplementationImplementation
SummarySummary
2 © The Delos Partnership 2004
Delos Change JourneyDelos Change Journey
MobiliseMobilise DesignDesign CommunicateCommunicate ReviewReviewUnderstandUnderstand
Identify quickIdentify quickBenefitsBenefits
DevelopDevelopChange VisionChange Vision
InternalInternalSell-inSell-in
ReviewReviewSystemsSystems
EstablishEstablish ResourcesResources
Gain quickGain quickBenefitsBenefits
DetailedDetailedProcess DesignProcess Design
Public/PrivatePublic/PrivateWorkshopsWorkshops
Develop Develop SystemsSystems
Develop TaskDevelop TaskTeamsTeams
Gain earlyGain earlyBenefitsBenefits
Document Document Policies etcPolicies etc
InternalInternalEducationEducation
CreateCreateSystemsSystems
EstablishEstablishOrganisationOrganisation
SecureSecureBenefitsBenefits
RefineRefinePolicies etcPolicies etc
AASSSSEESSSS
ContinueContinueEducationEducation
RefineRefineSystemsSystems
GainGainTeamworkTeamwork
AASSSSEESSSS
Cost/Cost/BenefitBenefit
DevelopDevelopBus StrategyBus Strategy
InitialInitialEducationEducation
AppointAppointSponsorSponsor
PPIILLOOTT
PPIILLOOTT
PPIILLOOTT
3 © The Delos Partnership 2004
Real WorldReal World
1. If you dream of the impossible the incredible can be achieved
2. Many small steps3. Needs everyone’s involvement4. It’s all about changing mindware and
not software5. Performance measures need to
change
4 © The Delos Partnership 2004
Common implementation Common implementation issuesissues1. Not recognising financial benefits2. Organisational silos3. Insufficient project resource from inside4. Inactive Steering Committee5. Failure to develop and keep to a realistic plan6. Failure to implement line accountability7. Lack of acceptance of new performance
measures8. Yellow submarines
5 © The Delos Partnership 2004
Anticipating stress points along the ERP journeyAnticipating stress points along the ERP journey
Project team
Employees
Middlemanagers
Executiveteam
ScopecrisisNo 1
ScopecrisisNo 2
Suddendepthscare
ScopecrisisNo 3
Realworldshock
Eva-luationavoid-ance
Newchallenge
panic
Loss
Sponsor-ship
fights
Resourcedraining
Test ofnerve
Sponsorswitch
Informedresistance
Early resultsdisappointment
Shockover early
failures
Smokeand fire
Ownershipstruggle
Wetblankets
Sniping &rumours
Scopeestablished
Redesignsolution
Blue print Transitionplan
Prototyperesults
Pilotresults
Fulloperation
Imple-mentation
crawl
6 © The Delos Partnership 2004
STOP
The InhibitorsThe Inhibitors
• Good at ideas but poor at delivery• Consensus decision-making• Organisational politics• Short attention span• Changing responsibilities• Lack of belief• Inadequate systems• Too many initiatives
7 © The Delos Partnership 2004
EnablersEnablers
GO
• Discuss, decide, then do• Establish clear business vision• Address ‘difficult’ issues• Advertise success• Reward delivery, not ideas• Encourage change and risk-taking• Resource properly• The board to publicly lead
8 © The Delos Partnership 2004
Delos Change Journey - Delos Change Journey - EnabledEnabled
MobiliseMobilise DesignDesign CommunicateCommunicate ReviewReviewUnderstandUnderstand
Identify quickIdentify quickBenefitsBenefits
DevelopDevelopChange VisionChange Vision
InternalInternalSell-inSell-in
ReviewReviewSystemsSystems
EstablishEstablish ResourcesResources
Gain quickGain quickBenefitsBenefits
DetailedDetailedProcess DesignProcess Design
Public/PrivatePublic/PrivateWorkshopsWorkshops
Develop Develop SystemsSystems
Develop TaskDevelop TaskTeamsTeams
Gain earlyGain earlyBenefitsBenefits
Document Document Policies etcPolicies etc
InternalInternalEducationEducation
CreateCreateSystemsSystems
EstablishEstablishOrganisationOrganisation
SecureSecureBenefitsBenefits
RefineRefinePolicies etcPolicies etc
AASSSSEESSSS
ContinueContinueEducationEducation
RefineRefineSystemsSystems
GainGainTeamworkTeamwork
AASSSSEESSSS
Cost/Cost/BenefitBenefit
DevelopDevelopBus StrategyBus Strategy
InitialInitialEducationEducation
AppointAppointSponsorSponsor
PPIILLOOTT
PPIILLOOTT
PPIILLOOTT
Discuss, decide, then doThe board to publicly lead
Establish clear business vision Address ‘difficult’ issuesEncourage change and risk-taking
Advertise successReward delivery, not ideas
Resource properly
9 © The Delos Partnership 2004
LeadershipLeadership
• Management and Senior Team
• Managers
• People
• Commitment and involvement of all
10 © The Delos Partnership 2004
Business Excellence - Business Excellence - Paradigm ChallengeParadigm Challenge
““The difficulty lies, not in the new ideas,The difficulty lies, not in the new ideas,but in escaping from the old ones.”but in escaping from the old ones.”
John Maynard Keynes 1936John Maynard Keynes 1936
11 © The Delos Partnership 2004
Key activitiesKey activitiesMONTHS
Activity 0-3 4 4-7 8 9-11 11-14 15
Education Project Team Pilot Managers Pilot Users Internal Pilot Live
IEP Define Process Pilot Pilot process Pilot Add all families Pilot Live
Innovation Define Process Pilot Define policies Pilot Establish organisation Pilot Live
Demand Plan Define Process Pilot Define Policies Pilot Establish organisation Pilot Live
MPS MTS v ATO Pilot Define Policies Pilot Establish organisation Pilot Live
IRA Accuracy Control Group Init Cycle Counting Pilot Live
BOM Accuracy Find Errors Fix Errors Upload Live
BOM Structure Define Restructure and set up all Bills of Materials Live
Routings Find errors Fix Errors Live
Planning Data Define Set up Live
Purchasing Develop Purchasing Tools Pilot Educate all vendors Live
Manufacturing Develop Lean Manufacturing Pilot Establish across business Live
Finance Develop costing and IEP/Budget Link Pilot Develop costs, Inv and WIP values Live
Measures Develop Vision, objectives and measures Pilot Establish across business Live
Software PT debug Pilot Carry out Software modifications and interfaces Pilot Live