1 steps to presidents team week 3 open to all senior consultants & above who apply & accept...
TRANSCRIPT
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STEPS TO PRESIDENTS TEAM
Week 3
OPEN TO ALL SENIOR CONSULTANTS & ABOVE WHO APPLY & ACCEPT TO
FOLLOW THE RULES & GUIDELINES
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âIf life is worth living, itâs worth recordingâ
- Get 500 Club Journals & Pens Ready
- Raise your hand feature
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What weâre going to cover this week:
â˘What is your âJOBâ reminderâ˘How to Retail& produce a stable customer base
â˘How to respond to different âobjectionsââ˘How to get clients exposed-involved-upgraded-reminder
â˘Product Claims/Online Discountingâ˘Client Procedures & Facebook groups
â˘Follow Up Tips/Customer Careâ˘Mastering the art of referrals
â˘Book Keeping & gauges⢠The Herbalife System
WEEK 3- Itâs ALLLLL ABOUT CUSTOMERS!
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HOMEWORK FROM WEEK 2
⢠Share a some the Mark Hughes and or Jim Rohn you have listened to this week â
⢠1. What did you take from this and implement into your life this week
⢠2. What new product did you add in this week?
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REMEMBER Your âHERBALIFE JOBâ:
1.YOUR job is to get NEW customers every month2.YOUR job is to get NEW distributors every month3.YOUR job is to use the products, to become an expert on using the products and to shop from your own store(shampoos, soaps- EVERYTHING)
OUR JOB IS IMPACT⌠GLOBAL IMPACT â Donât just help some with their Job help someone change their Lifeâ
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How to Retail
Youâll be a Herbalife RETAIL EXPERT once you have had 30-50 customers. If you only get 1 new customer a month it will take forever - why not shorten your learning time to 2-4 months?
How many clients do you need to focus on getting at the beginning?JUST ONE: IF you can get one client, you can do it again.
PLEASE PAY SPECIFIC ATTENTION TO : âRETAIL, FOLLOW UP & HOW TO PACKAGE YOUR STORYâ at the STS â
INCREDIBLY
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How to Retail
Business groups with no customers lack substance!
ALWAYS REMEMBER:Whenever you are speaking with someone about the products ask yourself:
Is what I am saying, or is what I am doing duplicable?In other words:
Is what Iâm saying and is what Iâm doing something a BRAND NEW person with no nutrition or sales background could do or say in order to get this client?
If itâs a NO. Do NOT do it.Youâll find it hard to recruit your clients, or have a team who have a stable customer
base because everyone would have to be like you! You could lose people with amazing potential!
Keep it SIMPLE, FUN &MAGICAL
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DISCOUNTING
Refer to BOOK 4 â itâs against rules to sell on Ebay or auction sites:
Never discount the products. Itâs a bad idea for many reasons but mostly because:
⢠the person wonât know the true value of the product & wont use it properly - youâve cheated them out of results/being a long term client/team
memberâ˘
⢠theyâll also expect it every time and wonât see the value in becoming a legitimate registered VIP client or distributor
⢠You arenât making as much money, your team will copy what you do so they wonât be making much money, theyâll complain
to you, youâll get a headache!
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A list of Retail MethodsTake a PHOTO/Screen Shot
Retail Methods: the important thing is to do what you love & what works. DONâT CHANGE what youâre already doing, but if you like something- add it into your DMO. Try to keep to selecting 3 Retail Methodsâ itâs your job to decide which ones. Contact your coach to make sure the AMOUNT
you are doing with that method matches what result youâd like.
Retail Menu: The following are the most commons methods used to generate enquiry that you can convert into customers:*Helping Your Family and Friends *Grand Openings *Shake Parties *Power Lunches *Competition Boxes *Wellness Surveys *Facebook*Sample Packs *Spa/Pamper parties *Newspaper Ads *Flyers*Dear Neighbour Letters *Pull Tabs *Hot Pockets *Apparel *Buttons *Promote! * Nutrition Club invitations is KEY *referrals * Fitclub
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How to respond to certain âobjectionsâ while presenting
If you handle the common objections up front they are less likely to be an issue at the end â hereâs some of the most common:
* Too expensive * Donât like supplements/tablets * Donât like shakes * No will power * Donât like to be followed up * My friend said it didnât work* I have allergies * Do I have to do a âprogramâ* I feel like I will gain the weight back if I stop using the product * I already have supplements, can I use them with the shake?* Do I have to use the products forever?* I donât have time for exercise
What are some ways we could tackle these? â LETâS SHARE
HOMEWORK:Write a list of all the reasons you think people say they donât want to take the product.Find your way of âcounteringâ that â that you could incorporate when you talk to them
LETâS BRAINSTORM: What are some of the reasons people have told you ânoâ??
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Product/ Claims Disclaimer
REMEMBER NEVER EVER EVER CLAIM to cure ANYTHING!
Be very careful how you word ads & ANY Facebook /social media posts â you can share stories but must
point out that Herbalife wonât cure anything
âThe products donât cure anything, but it makes sense when you provide your body with the finest nutrition, the body heals itselfâ
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What are our foundation ârecommendationsâ ?
Remember we CANNOT PRESCRIBE like a doctor!The Herbalife Medical and Scientific Advisory Board put the products
together, itâs our job to teach HOW TO USE THEM
Mark Hughesâ Dream was to have one can of Formula 1 in every household in the world so sometimes you need to have a bit of patience for a client who
only wants to start on a few things â you never know where it will lead!
However, hereâs what you can try if youâre not getting program sales:
* Always bring it back to what RESULTS they want & be strong in saying âI want to help you get that and just saying this may not give you that resultâŚâ
*Always start on what a client can afford- then each week refer back to wellness profile to upgrade as needed. Use the NC retail cycle
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What are our foundation ârecommendationsâ ?
ALWAYS start with the CORE products as a base & then add from there:
What is the core?
Cellular Nutrition(Formula 1 Shake Mix & Multivitamin)
You need to learn the concept of Cellular Nutrition
As a part of your homework please begin to read:
â˘Nobel Laureate Dr Louis Ignarro, âHealth is Wealthâ â this will make you knowledgeable of why Herbalife is different & why Cellular Nutrition is
SO unique
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What are our foundation ârecommendationsâ?
FAST â FASTER â FASTEST ConceptThe doctors have put together 3 distinct programs -
These are called âQuickstart, Advanced & Ultimate Programâ
The difference between them is the speed of the result â how fast do you and your clients want results (as we are all impatient) & based on their budget
Stick to the âBasic Retail Script or Button Response Scriptâ from the manuals first but in the end it comes down to âfast-er-est pitchâ -
âOur Programs range from fast, faster or the fastest results. They come packaged in approximately a monthâs supply to be convenient for you. How
quickly would you like to see results and which can you afford based on your current spend on food and drink purchases?â
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Itâs just a way of presenting the products to someone â but doesnât replace a live conversation! It can take a while to get the hang of presenting the products and asking for the sale so if you get 3 or 4 noâs in a row- contact your coach for some help!
Hereâs some tips on using the email:⢠Change details/edit to your personality⢠Repeat details before sending it: â Please send me your phone number or skype address and I will send you an email with some questions to get a gist of what result you are really after, and then Iâll pop full product information, as well as attach some results you may relate too, I can then walk you through using your programme to get your best results, please check out our FB page new gen lifeâ
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The Product Information email
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The Product Information email contâŚ
Email them:
Subject âHi xx(name), âŚ.. here Body of email (how casual or professional you write depends on who it is):
âHi âŚâŚ..so excited to help you with âŚ. (personalise desired results). Iâve have attached my results and please check out nglife.nz for more results from our team to inspire you. My next order is getting placed on âŚâŚ(day/night) so just let me know by then and we can get you started.
Thanks! Looking forward to hearing back from youâ
Then copy/paste the Product Info email with any extra notes to relate to them â never attach it! : my result (regardless if itâs what result they want) +
2-3 others
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Client Procedures
PLEASE REFER TO BOOK 4 - HOWEVER SOME QUICK ONES ARE:
â˘You must be using the Herbalife retail/invoice pad and you must provide to all RETAIL CLIENTS. You can get audited at any time from
HerbalifeVIP/Distributor- you do not need to give this receipt
⢠Arrange for the postage/delivery as soon as possible after taking payment â never keep a client waiting for their products!
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Follow Up / CUSTOMER CARE
Follow up is covered book 3 page 6 â please refer to this & THE FOLLOW UP SECTION at the STS - IT IS IMPERATIVE you do not just do âgood follow upâ
but SPOT ON 100% follow up!
Why wouldnât you if THE FORTUNE IS IN THE FOLLOW UP?
EXTRA CUSTOMER CAREâ˘Birthday letters/ecards/shout on social mediaâ˘Sampling âpresentsâ in orders (other flavour F1, Lift Off etc)â˘Going above & beyond : if they need DAILY help- do thatâ˘Making sure they LOVE their shakes â˘NEVER EVER give up on them no matter how annoying!
WHO HAS OTHER CUSTOMER CARE TIPS THEY CAN SHARE?
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Problem solving with clients - how could we respond?
REMEMBER: Make sure your set up of the client is great to avoid the most common issues - eg MILK & WATER
Make sure all of your clients take a before and after photo and their measurements before they start the products â assume they will
become a coach one day so this will be a major factor in their success!
It is YOUR role as a coach to put your âproblem solvingâ hat on and at all times look for SOLUTIONS not problems â âNo Problemâ is the first answer to a problem! Always keep confident and if you donât know the answer stay
confident until you can speak to your coach
What are some problems customers may encounter & how can we solve/ what would YOU maybe do in this situation?
EG. not losing weight, or feeling sick, heaches, or constipated
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Mastering the Art of Referrals
This is an actual RETAIL ACTIVITYIf you do follow up & customer care, and set up your client correctly, BUT most importantly build a nice
relationship that involves talking about ânon-Herbalife thingsâ â IT IS IMPOSSIBLE TO NOT GET REFERRALS
Who has ever received a referral before? How?
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Facebook groups
Who should be added to GET HEALTHY KIWI?⢠This is a private team business page for anyone who has an ID number â BUT please advise VIPs that it may not be for them and they can drop out if itâs too much for them (on the other hand, they may get really inspired!) â˘VIP clients/All Team members
Who should be added to Get Healthy Kiwi Shape up New Zealand?Prospects - people you would like to âdrip feed/ exposeâ Herbalife to
â˘Retail customers- VIP members-Please add your clients results and your own as well⌠post recipes⌠updates⌠interesting info and loads of results
Please let your people know that you are adding them and what they are being added to!
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Facebook groups contâŚ
How to use GET HEALTH Kiwi shape NZ effectively
THIS IS A PRODUCT GROUP â donât post anything to do with the business⢠Personally welcome every new person you add
⢠Tag people in posts that they may relate too/ help them⢠Recognize clients achievements no matter how big or small
⢠Share things you feel could help people
How to use Get healthy kiwi effectively
⢠Personally welcome every new person you add⢠Tag people in posts that you want to make sure they see⢠Post about every little success you and your team have
⢠Like, comment on and encourage everyone on the group â imagine everyone on the group was in your teamâŚâŚhow would you treat it?
⢠Pre-promote and post promote everything (photos are always great!)
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Bookeeping/Gauges
BASIC BOOKEEPING⢠Donât complicate it but itâs imperative you get into good habits & record what
you do â keep track of every dollar going out and every dollar coming in!
â˘Get a separate bank account which is solely for Herbalife & preferably a matching debit/credit card
GAUGES⢠How many people you talk to and what you talk to them about⢠The result of that conversation/call⢠What activities you have done & how much
This way we can establish YOUR numbers, and make sure you really are doing the right numbers to get what result you want in your business.
USE the GET 20 KEEP 20 from the beginning- get your coach to help
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Cycle of Success
If you are serious about building a business to Get Team and
above its important to attend TheSpectacular + 2 international
events per year.
Remember THIS is The SystemDO IT & USE IT, PROMOTE IT!
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AND FINALLYâŚ
The KO AND STS IS THE MOST IMPORTANT DAY OF THE ENTIRE MONTH â IT IS A NON NEGOTIABLE YOU MUST ATTEND IF YOUâRE
TOTALLY SERIOUS!
Please register at your local STS site & see details thereStsnewzealand.co.nz
Next week is our final week for this round and weâll Cover recruiting and how to get your new team members off to a great start!
Home work: 1.Begin reading Health is Wealth by Dr Ignarro2.Throw new business launch and or start 2 retail methods
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