1 smart space - ningapi.ning.com/.../smartspacebrochure.pdfwith buildings, processes, and...

London City Airport:Design optimisation to achieve 20 minute “Check-in to Gate” and “Landing to Exit” target. Enhanced capacities within tight footprint with eff ective utilisation of processes and staffi ng.

Modelling of the holistic airport functions including check-in, security, retail, arrivals hall and transfer; integrated the retail strategy for the airport within passenger movements.

Buro Happold SMART Space

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Optimising the interface between people and placesSMART Space

SMART SpaceOptimising the interface between people and places

Contents

We know people. We understand how people behaveand interact with spaces. People are at the heart of our design process. Our circulation modelling service helps to defi ne effi cient spaces where people feel comfortable and secure but are also able to achieve bottom line results for clients operating in commercial environments. We use modelling to assess the interaction of people with buildings, processes, and environments. This provides an evidence based approach with powerful results – to assess performance of designs and operations so they can be optimised.

Space is a rare commodity today. Maximising what we have is crucial to success and longevity. The benefi ts of

our work can be far reaching and range from improving human productivity and contributing to wellbeing to achieving cost savings, maximising revenues and minimising operational management. Places are nothing without people and people are nothing without places: our work seeks to integrate the relationship betweenthe two.

We use sophisticated simulation tools e.g. SMART Move– our in-house software – and commercial tools like Legion, Exodus, and CAST. With realtime simulation capability our BIM-integrated tool SMART Move can help optimise the spaces and processes during early stage design as well as operational planning stages.

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SMART Urban Spaces 4

SMART Aviation 6

SMART Healthcare 8

SMART Rail Interchange 10

SMART Sports Stadia 12

SMART Museums 14

SMART Theatres 16

SMART Education 18

SMART Workspace 20

SMART Labs 22

SMART Logistics 24

SMART Events 26

SMART Hotels 28

SMART Retail 30

SMART Modelling Tools 32

About Buro Happold 34

SMART Urban SpacesOur connection and relationship with our environment defi nes the places we inhabit. Understanding the human factors that shape our world is a powerful tool. Our modelling and analytics are invaluable in the creation of vibrant public spaces.

Pedestrian fl ow simulations

Site-wide and city-wide modelling

Network analysis of urban streets

Transport and parking strategies

Wayfi nding and accessibility

Crowd-traffi c interactions

Risk assessments / optioneering

Emergency planning for major events

Dashboard for realtime data visualisation

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St Giles Circus, London:Venue and event management support to mitigate congestion issues near the new Tottenham Court Road station in central London.

Makkah Masha’er Masterplanning:Integrated crowd-traffi c modelling assessment of 20km pedestrian corridor for 5 million Hajj pilgrims from Makkah to Arafat.


SMART AviationBefore a journey even starts, a passenger’s airport experience begins. From small operations to international hubs, our experts create environments that encourage return visits, increase loyalty and generate greater revenue opportunities.

Terminal design and capacity assessments

Passenger fl ow modelling

Airport layout and process optimisation

Baggage, vehicular and logistics fl ow analysis

Check-in, security and immigration fl ow analysis

Retail layout optimisation

Baggage reclaim layout and sizing

Transport links and drop-off s

Escalators, stairs, lift sizing

Fire evacuation modelling

Phasing and buildability studies to minimise disruption to passengers

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London City Airport:Design optimisation to achieve 20 minute ‘Check-in to Gate’ and ‘Landing to Exit’ target. Enhanced capacities within tight footprint with eff ective utilisation of processes and staffi ng.

New Baku Airport:Optimisation of the circulation spaces within the whole terminal; right from car park and drop-off areas to all passenger areas in departure and arrivals.


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Queens Hospital Romford: Study to improve A&E patient waiting times. Mapping current journey patterns to identify bottlenecks and optimise Triage and RAT (Rapid Assessment Treatment) processes. Input to business case to evaluate reconfi guration and capacity expansion options against expected increase in patient numbers.

A major orthopaedic hospital in London:Major savings in corridor width and bed-lift capacities by optimising design for predicted journey and activity patterns.


SMART HealthcareCare, value and elegance epitomises our approach to healthcare building design; placing people fi rmly at the heart of our solutions. Improving patient and staff experience, balanced with creating more for less for stakeholders, is reached through our holistic approach to problem solving. We go beyond assumptions and use evidence based solutions to deliver optimal designs for this diverse occupant environment.

Patient, staff and visitor journey analysis

Layout and process optimisation

Wayfi nding strategy

Stairs, corridors and lift sizing

Supply logistics modelling

Pinch point assessments

Travel distance optimisation

Fire evacuation

Audit of hospital fl ow and process effi ciency

Dashboard for realtime fl ow monitoring

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SMART Rail InterchangeComplex environments where space is of a premium and passenger comfort and safety a priority, raises a number of challenges. Our advanced simulation and real world scenario planning tools help us assess the pinch points at transport hubs and design solutions accordingly.

Station design and capacity assessments

Passenger fl ow modelling

Drop-off s and links to multi-modal transport nodes

Ticketing and validation strategy(turnstiles/gateways)

Platform, stairs, escalator, corridors and lift sizing

Testing of wayfi nding strategies


Staffi ng and operational guidance

Design compliance review against international design standards

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Haramain Makkah-MadinaHigh Speed Rail Stations:Conceptual design development of multiple state of art stations with a focus on improving passenger experience. Rapid optioneering of design, operational and population parameters.

Cardiff Central Station:Optimised the Masterplan design as well as the wayfi nding, signage and queue management during busy events e.g. egress from 80,000 capacity Millennium Stadium.



SMART Sports StadiaSports stadia and arenas thrive on capacity crowds who arrive, circulate and depart across a relatively short space of time. Understanding the requirements of each venue and what makes a positive visitor experience is essential in designing and operating world-class venues.

Circulation design and capacity assessments

Ingress, egress and internal fl ow analysis

Transport drop-off s and security

Sizing of turnstile/gate, concourse, vomitory, gangway

Stairs, escalators, lifts and corridor sizing

Design guideline compliance

Testing of wayfi nding strategies

Accessibility to transport nodes

Crowd fl ow surveys and evacuation modelling

Toilet and concession analysis

Operational planning for special events

Audit and improvement of circulation effi ciency

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Lord’s Cricket Ground:Masterplan design support to enhance capacity from 28,000 to 40,000. Major crowd fl ow survey to capture arrival and departure profi les, fl ow patterns during breaks, etc.

Sochi Winter Olympics Stadium:Detailed design optimisation for diverse modes of the stadium operations (Olympics, FIFA World Cup, and Legacy modes).

SMART MuseumsNo longer purely archives, museums are commercial ventures that require effi cient space planning to ensure retail opportunities are maximised, comfort/accessibility is addressed and facilities are easy to fi nd. Our experts do just that through their sophisticated analysis and modelling techniques.

Circulation design for visitors and staff

Space planning for masterplanning and design development

Journey analysis to enhance throughputs and footfalls

Process and staffi ng analysis (e.g. ticketing, guidebooks, retail)

Exhibition layout optioneering and optimisation


Crowd fl ow surveys

Fire evacuation analysis

Operational management and planningfor special events

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Louvre Abu Dhabi:Optimisation of spatial layout and entrance processes. Maximising visitor comfort within design constraints by informing staffi ng levels and procedures for security, reception, ticketing, cloak-rooms and guidebook sales.

Wellcome Collections London:SMART Space informed the reconfi guration, capacity expansion and management measures to mitigate major congestion issues for this prime London museum.


SMART TheatresIn competition with other entertainment forms, an evening at the theatre must leave visitors with a positive memory and encourage loyalty. Enjoying a drink and fi nding seats with ease are just part of the way we can help theatre custodians provide a high quality cultural experience to their clients.

Circulation design for visitors and staff

Integrated space planning and sizing (stairs, escalators, doors, gangways)

Interval fl ow analysis (bars, toilets, kiosks)

Ticketing and queuing strategies

Foyer sizing

Bar layout optimisation (including pre-order provisions)

Surveys to capture data and highlight bottlenecks

Audit and improve circulation effi ciency

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First Street Cultural, Manchester:Modelling and implementation of simple operational measures to mitigate congestion issues throughout this major cultural venue in Manchester.

Expo City, Cairo:Design layout optimisation of a multi-purpose convention centre for 5,000 delegates and an exhibition space of over 60,000 capacity.

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SMART EducationThe environment in which we learn has an enormous infl uence on our performance. Circulation design and space provision integrate seamlessly with lighting and environmental control to provide optimal teaching spaces that are effi cient and congestion-free.

Spatial layout optimisation for schools and university buildings

Space planning for masterplanning and detailed design

Classroom and faculty travel distance optimisation

Stair, corridor and entrance sizing

Congestion modelling and pinch point assessments

Timetable advice

Landscaping advice (hard-play areas)

Classroom usage analysis

Dining area layout optimisation

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Thomas Deacon Academy:SMART Space saved a potential 70% of stair widths and over 40% corridor space by optimising the layout and operations.

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SMART WorkspaceThe global workplace of the future needs to be fl exible and responsive to the needs of its users. To attract and retain the best talent, a working environment must be inspiring and stimulating. Our studies provide the knowledge to create productive sustainable offi ces.

Offi ce layout optimisation

Design with fl exibility and effi ciency

Movement modelling

Space utilisation analysis

Activity and collaboration modelling

Social network analysis to improveinteractions

Meeting room usage analysis

Survey to audit bottlenecks and improve fl ow

Meeting room usage analysis

Lift usage, café queues and corridor fl ow analysis

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Project Floyd:Activity and fl ow modelling for workspace and collaboration areas.


SMART LabsOur meticulous approach to designing our environment beyond physical fabric supports the ethos and rigour applied in many scientifi c laboratories. We help shape cutting edge facilities with complex needs by integrating our services to deliver effi cient and sustainable solutions.

Science lab layout optimisation

Site-wide space planning (labs, circulation, dining, meeting etc)

Activity and collaboration modelling

Operational management

Space utilisation analysis

Social network analysis to map interactions

Equipment utilisation optimisation

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A major orthopaedic hospital:Entrance space and circulation layout optimisation by mapping of activities, fl ow and bottlenecks.


SMART LogisticsManaging fl ows, whether it’s people, goods or resources, is at the heart of most commercial operations. Through our modelling and analysis, the complexity of logistics can be simplifi ed and solutions developed to solve problems.

People, vehicles and supplies modelling

Construction logistics fl ow analysis

Process mapping and optimisation

Time motion surveys to identify process bottlenecks

Spatial visualisation of performance

Warehouse layout optioneering and optimisation

Dashboard for realtime fl ow monitoring

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London 2012 Olympics Media Hub:Integrated modelling and optimisation of transport drop-off , parking and security. Gatwick Airport Pier 6:

Integrated modelling of baggage, passengers and vehicular traffi c.


SMART EventsGlobal mega events are now commonplace. Huge volumes of international visitors must be managed as part of any major event strategy. From big picture to minute detail, our experts can provide the specialist data and advice required to ensure the smooth and safe running of highly respected events.

Crowd management planning

Crowd fl ow modelling

Design development support

Operational planning

Pinch point assessments

Emergency evacuation

Risk assessments

Transport and parking strategies

Concessions and retail advice

Crowd fl ow surveys

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Swiss National Day event, Basle:Crowd fl ow advice to Swiss Police on the gathering of over 100,000 people for the National Day fi reworks. Detailed survey and assessments of fl ow rates, pinch points and densities.


SMART HotelsWe work closely with our clients to provide a good nights sleep for their residents. Guest expectations are paramount in this competitive sector and our skills enable hoteliers to run cost eff ective, fl exible and comfortable buildings.

Circulation space optimisation

Lobby and lounge space design


Vertical transportation to residential fl oors

Check-in and check-out queue optimisation

People fl ow surveys

Fire evacuation

Planning for conferences and events

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Jabal Al Kaaba, Makkah:Major masterplanning support to optimise the circulation and lobby spaces, lifts and bus and car parks for over 20,000 Hajj pilgrim residents.

Palace Hotel, New York:Time motion study for an exhaustive analysis of the holistic fl ows to inform the redevelopment plans of the hotel.


The decision to buy or not to buy is often determined by the mood and behaviour of shoppers. By improving the layout, quality and ambience of a shopping environment, allows retailers to improve their chances of selling and providing retail therapy.

SMART Retail


In-store to site-wide journey mapping and analytics

Cost per square foot space modelling

Wayfi nding and line of sight analysis

People counting surveys to monitor footfalls and dwell times

Transport and parking strategy

Food court and toilet location optimisation

Accessibility assessments

Escalators, stairs, corridors and lift sizing

Fire evacuation modelling

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Retail Mall Zibo:Saved 5.5m stair width from a total 18mby informing and optimising a fi re evacuation strategy in this major shopping mall with over 5,000 capacity.

SMART Counter: Automated measurement of retail fl ows and dwell times in shopping malls and airport retail.


SMART modelling toolsSMART Move is our state of art visual simulation tool to analyse the fl ow and interaction between people, spaces, and processes, with a view to optimising them. It brings together the strengths of spatial analysis and agent-based simulation technologies to off er a fast, fl exible and visual tool, with signifi cant functionality for rapid testing of complex movement scenarios. Its intuitive drag-and-draw interface, integration with BIM, real-time feedback, and rapid sensitivity analysis capability make it a unique tool for early stage design optioneering as well as operational planning.

SMART Move capability is complemented by our team’s powerful

data capturing and analysis methodology for the understanding

of population behaviours and movement patterns. We have

developed SMART Counter software that allows rapid analysis of

video data to generate statistical information on walking speeds,

queuing behaviour, service times, limiting fl ow rates, etc. This data

can be superimposed on a circulation network to obtain visual fl ow

paths and congestion maps.

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SMART Move:SMART Move’s intuitive drag-and-draw interface and realtime simulation capability makes it a perfect tool for highlighting bottlenecks/spare capacities and optimising spatial layouts and process/operations.

SMART Counter:Our in-house tool SMART Counter uses sophisticated video image processing, Kinect and Bluetooth sensing to enable automated people counting and dwell time assessments.

SMART Counter:Our in-house tool SMART Counter uses sophisticated video image processing, Kinect and Bluetooth sensing to enable automated people counting and dwell time assessments.


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Louvre Abu Dhabi Saadiyat Island, Abu Dhabi, UAEArchitect: Ateliers Jean Nouvel Image: Ateliers Jean Nouvel

Haramain High Speed Railway Saudi ArabiaArchitect Foster + Partners Image: dbox

Emirates Stadium London, UKArchitect: Populous Image: Simon Warren

Heart of Doha Doha, Qatar, UAEArchitect: Gensler Image: GenslerAbout Buro Happold

Buro Happold is a practice of problem solvers working in the

built and natural environment tackling the hardest issues that

are most relevant to buildings, cities and strategic plans. After

35 years in the industry we have never lost our desire to be

challenged, our passion for creativity and our sense of adventure.

We know that building a place with a future involves creating

strong communities that enable economies to thrive, engaging

with society’s big issues and enriching people’s lives.

SMART Spacesmart.burohappold.com

Contact:Shrikant SharmaT: +44 (0)1225 320 600M: +44 (0) 7900 56 58 48E: [email protected]

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