1 quality management system of the state metrology service / lithuanian energy institute (vmt / lei)...

1

QUALITY MANAGEMENT SYSTEMOF THE

STATE METROLOGY SERVICE / LITHUANIAN ENERGY INSTITUTE

(VMT / LEI)

Presentation to Euromet QS-FORUMby Dr. habil. Antanas Pedišius

(Head of Heat-Equipment Research and Testing Laboratory)

QS-Forum Meeting, Turkey, 2003

2

ORGANIZATIONAL CHART OF LEI AND POSITION OF LAB - HOLDER OF STATE FLOW STANDARDS

LEI – state, independent and non-profit institution for carrying out a research and technological services in energy sector

LEI staff in 2002: 300 employees, including 15 habil. dr., 67 dr., 32 graduated students and 31 scientists without scientific degree

LEI

Lithuanian

Energy Institute

Council of Institute

Board

of Directors

Heat-Equipment Research and

Testing Laboratory

Other scientific laboratorines

(11)

General departments

(9)


3

SCOPE OF ACTIVITY AS NATIONAL LABORATORY FOR FLOW

LAB is the holder of the state flow standards:

Physical quantity Measurement range CMC

Air speed 0.2 – 30(60) m/s ± (7 - 1)

Air volume and flow rate 0.016 – 6500 m3/h ± (0.13 – 0.30)

Water volume and

flow rate

0.01 – 30 m3/h ± 0.08 ± 0.12

Liquid fuel volume and flow rate

1 – 120 m3/h ± 0.12

Detailed information about Lithuanian entries LT1 – LT9 excepted by EUROMET TC FLOW in 2003: EUROMET CMC-FLOW- FOLDER-3-December-2002, www.euromet.org/pages/


4

SCOPE OF ACTIVITY IN ACCREDITED AND OTHER FIELDS

CALIBRATION (VERIFICATION): air speed meters; gas, water and liquid fuel meters; gas volume conversion devices; heat meters; facilities for calibration / verification of water, heat and gas meters; temperature sensors, pressure gauges, liquid level meters

TESTING: water and heat meters, gas volume conversion devices, hot water boilers, gas appliances and fittings

RD WORK: improvement of capabilities of state flow standards, assurance of traceability and dissemination of knowledge in metrology and testing

PARTICIPATION in international projects for implementation of energy saving measures and conformity assessment infrastructure


5

ORGANIZATIONAL STRUCTURE OF LABORATORY

Head of laboratory

Quality manager

Dr. habil. Antanas Pedišius

Technical managers:A – Calibration – Dr. Jurij Tonkonogij

B – Testing – Dr. Nerijus Pedišius

Deputy of Head and Quality manager

Dr. Vilius Ilgarubis

Heat-equipment and measurement

instrument testing

Dr. Nerijus Pedišius

Facility maintenance and construction

Dr. Petras Kažimėkas

Air flow and pressure

Dr. Jurij Tonkonogij

Water flow and temperature

Dr. Gediminas Zygmantas

Liquid fuel flow and level

Dr. Nerijus Pedišius

Information and economy

Dr. Vilius Ilgarubis


6

DEVELOPMENT OF QS 1994-1995 - Implementation of QS had started

1997 01 10 - Accreditation of LA to LST EN 45001 for calibration

1999 12 28 - Accreditation of LA to LST EN 45001 for testing

2002 03 28 - Evaluation of QS according to LST EN ISO/IEC 17025 and confirmation of conformity

Every year - QS of Lab was under surveillance of LA and quite frequent evaluation of foreign experts

Recently - Certificates No. LA.02.004 and No. LA.01.036 are valid for calibration for testing respectively


7

PEER ASSESSMENT During the international projects for assessment of QS of Lithuanian National

Accreditation Bureau and calibration/testing laboratories, QS of LAB was evaluated by:

No Expert’ name, surname Institution Country Date

1 Robert Kaarls EA Netherlands 1998

2 Birger Lind-Nielsen Force institute Denmark 1998 April 29-30

3 Cock Oosterman NMi Netherlands 2000 June 22-23

4 Davyd Hayward UKAS Great Britain 2001 February 5-9

5 John Fredericson DTI Denmark 2001June 19-20

6 Preben Howarth DFM Denmark 2001 September 30

7M. Blanco Rodriguez

F.J Sichar MorenoAENOR Spain 2002 May 6-9


8

QS LIFE: CONTENT OF QUALITY MANUAL


Level 1Level 1Quality ManualQuality ManualConsists of 25 chapters; corresponds the Consists of 25 chapters; corresponds the structure of LST EN ISO/IEC 17025structure of LST EN ISO/IEC 17025General and administrative procedures (26)General and administrative procedures (26)

Level 2Level 2Calibration procedures (31)Calibration procedures (31)

Level 3Level 3Working instructionsWorking instructions

Forms for recordsForms for records

9

QS LIFE: COMPLAINTS MANAGEMENT


Year Number Year Number Issued certificatesIssued certificates Main reasons Main reasons________________________________________________________________________________________________________________________________________

1997 1997 2 2 2420 / 240 2420 / 240 Price of calibration and nonobservance of Price of calibration and nonobservance of timetabletimetable

1998 1998 4 4 3010 / 230 3010 / 230 --- “ ------ “ ---

1999 31999 3 3126 / 230 3126 / 230 Nonobservance of timetable and negative Nonobservance of timetable and negative results of gas meter verificationresults of gas meter verification

2000 2000 3 3 2766 / 179 2766 / 179 Nonobservance of timetable and negative Nonobservance of timetable and negative results of expertise results of expertise

2001 22001 2 2569 / 140 2569 / 140 Confusion of certificates issuedConfusion of certificates issued

2002 22002 2 3928 / 304 3928 / 304 Longish period of calibrationLongish period of calibration______________________________________________________________________________________________________________________________________Number of justified complaints – 8(16): Price, nonobservance of timetable, periodNumber of justified complaints – 8(16): Price, nonobservance of timetable, period

10

QS LIFE: MEASURES OF COMMUNICATION WITH CLIENTS

Organization of seminars/trainings for clients Publication of information

Sending questionnaires and proposals for clients

Offer to submit proposals in the “Book for Clients Reciprocations”

Records of clients requests in every subdivision to fast response

Making concession for regular clients


11

QS LIFE: NON-CONFORMITIES MANAGEMENT

Period Number Fields of non-conformitiesPeriod Number Fields of non-conformities________________________________________________________________________________________________________________________________________1997 01- 2 Equip. – 1; accom. and environmental. conditions – 11997 01- 2 Equip. – 1; accom. and environmental. conditions – 11998-07 1998-07

1998 07- 1998 07- 8* * Extension of scope - 2; personnel – 1; handling – 2; 8* * Extension of scope - 2; personnel – 1; handling – 2; 1999 12 1999 12 reporting – 1; calibration instruction – 1; equipment – 1 reporting – 1; calibration instruction – 1; equipment – 1

1999 12- 41999 12- 4 Personnel doc. – 1; distribution of QM – 1; accommodation Personnel doc. – 1; distribution of QM – 1; accommodation 2001 022001 02 and equipment – 2 and equipment – 2

2001 02-2001 02- 8(1**) Equip. – 2; calibration period – 1; reporting – 1; ident. and 8(1**) Equip. – 2; calibration period – 1; reporting – 1; ident. and 2002 032002 03 records – 4; ** - insufficient number of comparisons records – 4; ** - insufficient number of comparisons

2002 03-2002 03- 9 Doc. control – 2; requests review – 2; purchasing – 1; 9 Doc. control – 2; requests review – 2; purchasing – 1; 2003 042003 04 int. audits – 1; reporting – 1; accom. – 1; intermed. checks - 1int. audits – 1; reporting – 1; accom. – 1; intermed. checks - 1


12

QS LIFE: INTERNAL AUDITS

Audits - according to a yearly planning by the trained laboratory auditors (dr. J.Tonkonogij – D, dr. V. Ilgarubis - B, dr. N. Pedišius – C, habil. dr. A. Pedišius – A)

Audits cover the entire QS. Each item is audited at least once a year and documented. Vertical audits and audits of calibration are also performed

Matrix of responsibilities is used as the base for the audits performance:

Quality manager

Scope of responsibility - A

Deputy of Quality manager - Scope of responsibility - B

Technical manager – Testing - Scope of responsibility - C

Technical manager – Calibration - Scope of

responsibility - D

Average number of improvement possibilities found during the internal audits per year - 12


13

QS LIFE: MANAGEMENT REVIEWS

Reviews are performed in January each year by executive personnel Reviews performed:

Date Executive participants

1998 – 01 - 09 A.Pedišius (h, qm), V.Ilgarubis (dh), J.Tonkonogij (tm), N.Pedišius (tm), G.Zygmantas (hs)

1999 – 02 - 26 A.Pedišius (h, qm), V.Ilgarubis (dh), J.Tonkonogij (tm), N.Pedišius (tm), G.Zygmantas (hs)

2000 – 01 - 13 A.Pedišius (h, qm), V.Ilgarubis (dh), J.Tonkonogij (tm), N.Pedišius (tm), G.Zygmantas (hs), R.Škėma (dd)

2001 - 01 - 10 A.Pedišius (h, qm), V.Ilgarubis (dh), J.Tonkonogij (tm), N.Pedišius (tm), G.Zygmantas (hs), R,Škėma (dd)

2002 – 01 - 10 A.Pedišius (h, qm), V.Ilgarubis (dh), J.Tonkonogij (tm), N.Pedišius (tm), G.Zygmantas (hs), R.Škėma (dd), D.Šiaučiūnienė(qmi)

2003 – 01 - 30 A.Pedišius (h, qm), V.Ilgarubis (dh), J.Tonkonogij (tm), N.Pedišius (tm), G.Zygmantas (hs), R.Škėma (dd), D.Šiaučiūnienė(qmi)

h - head, dh –deputy head, qm – quality manager, tm – technical manager, hs – sector head , dd – deputy director, qmi – institute quality manager


14

Review is conducted according to pre-determined schedule and procedure cover all items of QS

Quality and Technical Managers prepare and submit data for management review

Records of review with such content: agenda, participants, speakers for each item of agenda, accepted solution, proposals and foreseen corrective or preventive actions

Outcome includes:

- decisions for improvement of QS

- decisions for fulfilment the client requirements

- evaluation of resources needed Average number of substantial preventive actions induced yearly - 6

QS LIFE: MANAGEMENT REVIEWS


15

QS LIFE: TRACEABILITY

Periodical calibration of reference standards and measurement instrument in internationally established centres:

- PTB (Germany) – reference gas and liquid fuel meters, static Pitot tube and absolute pressure transducers

- NMi (Netherlands) – reference gas meters

- GUM (Poland) – reference gas meters and 20 kg weight

- VMT/PFI (Lithuania) – reference thermometer

- VMT/VMC (Lithuania) – mass, volume, length, time, frequency and others

- Druck company accredited lab (United Kingdom) – pressure transducers


16

QS LIFE : INTERLABORATORY COMPARISONS

Interlaboratory comparisons finished, ongoing, accepted and planned:- EA FL 3 for water meters – finished, positive results- NORDTEST project No. 1610-2 for water/heat meters – ongoing- EUROMET project No. 669 for el.-magn. water meters – ongoing- EA FL 4 for gas meters – proposal accepted- EU and EFTA project for el.-magn. water meters – proposal accepted- EUROMET project for air speed devices – planned

In 1999-2001, according to appoinment of LA, LAB had organized 2 interlaboratory comparisons in Lithuania for gas and water meters


17

QS LIFE: RELATION OF QS TO QS OF LEI AND VMT


1 - Governmental appointment for keeping state standards and carrying out a research and development works2 - VMT or LEI and LAB internal and usual communication3 - Contracts with VMT for state standards or discharge of LAB liability and provisions of LEI statute4 - VMT or LEI control actions5 - LAB reports to LEI and VMT

55

LEI

LST EN ISO 9001:2000

VMT/LEI

LST EN ISO/IEC 17025

VMT

LST EN ISO 9001:2000

1 2 31 2 3

44

55

18

STRONG POINTS

Long-term experience in the scientific investigations closely related to the measurement under question

Experienced, professionally skilled and flexible personnel participating in preparation of doctor thesis, construction of calibration and testing facilities

Accreditation from 1997

Participation in EUROMET TC FLOW activity as corresponding member. All submitted CMCs are accredited and coincide with accredited BMC

Participation in international projects initiated by various institutions (EA, EUROMET, NORDTEST, STEM…) or performed according to PHARE, SAVE, FW5 …. programs, etc.


19

WEAK POINTS

Short history of state standards

Limited financial resources and long period of construction of aero- and hydrodynamic facilities

Some delaying with implementation of completely computerized systems

In spite of unemployment declared, difficulties with rejuvenation of staff

Ongoing extension of the scope of accredited activity induced by the growing economy demand


20

PROBLEMS WAITING THE SOLUTION

Completion of construction of facilities as the main part of state standards

Intensification of interlaboratory comparison in all field of

measurement Implementation of full compiuterized measurement systems

Harmonization of the Laboratory QS with QS of the LEI and VMT


21

THANK YOU FOR YOUR ATTENTION !


1 quality management system of the state metrology service / lithuanian energy institute (vmt / lei)...

Documents

flow lab

euromet qsforum

flow rate0

evaluation of qs

implementation of qs

year qs

development of qs

water volume