1

PROGDIS 115 : software for the 115PROGDIS 115 : software for the 115national emergency number callnational emergency number call

2

What is the « 115 » ?What is the « 115 » ?

The « 115 » is the national emergency number callThe « 115 » is the national emergency number call

In each Departement in France, there is a service In each Departement in France, there is a service

(NGO, social services…) that manage the 115. There (NGO, social services…) that manage the 115. There

are 97 Departements.are 97 Departements.

Who can call 115 ? Homeless people, social Who can call 115 ? Homeless people, social

workers, hospitals, police, someone who meet a workers, hospitals, police, someone who meet a

homeless in the streethomeless in the street

Why would you call the 115 : for a bed in a shelter, Why would you call the 115 : for a bed in a shelter,

to get information on services for homeless peopleto get information on services for homeless people

FNARS is charge of the national observatory of 115 FNARS is charge of the national observatory of 115

and Carole Lardoux is the manager.and Carole Lardoux is the manager.

3

What is « PROGD115 » ?What is « PROGD115 » ?

It’s a software on internetIt’s a software on internet

It is a free software for the users who receive a It is a free software for the users who receive a

special trainingspecial training

All score variables are on « PROGDIS 115 »All score variables are on « PROGDIS 115 »

Thanks to « PROGDIS115 », the users canThanks to « PROGDIS115 », the users can- Have data on homeless people characteristics Have data on homeless people characteristics

- Have data on their own activity: how many people called Have data on their own activity: how many people called

115, what kind of call, etc. 115, what kind of call, etc.

- Know availability of shelters and hotels for homeless Know availability of shelters and hotels for homeless

people and give homeless people a place in shelterspeople and give homeless people a place in shelters

- Communicate between 115 to have information on their Communicate between 115 to have information on their

organisationorganisation

4

The creation of shelters, hotels …

place where homeless people can

sleep

5

Create a new placeCreate a new placeGive information on address, Give information on address, number call, manager, time of number call, manager, time of opening…opening…

6

Create the typology of structure Create the typology of structure : emergency shelter, hotel, only : emergency shelter, hotel, only shelter in winter…shelter in winter…

7

Who can come : single men, single Who can come : single men, single women, family, young people, women, family, young people, anybody, etc.anybody, etc.

8

The creation of users of the data

base

9

Create the number of available placesCreate the number of available places

You can see all avalaibility in all places – you can add You can see all avalaibility in all places – you can add places immediatelyplaces immediatelyEach 115 create the users of data baseEach 115 create the users of data base

10

Information's on homeless people

11

Information on homeless people

12

Personal information on homeless people

13

Information for a first call: Why they call? Where people were before? How long are they in this situation?

14

Social information: means of support, job or not, identity documents, name of the social worker who deals about them

15

Information on answers of 115

16

Information on request : Who calls? Where? What kind of request?

17

The answer: place in shelters or not, if not …why?

18

Clic to find a shelter with available Clic to find a shelter with available bedbedHow many nightsHow many nights

SaveSave