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PAKISTAN INTERNATIONAL PAKISTAN INTERNATIONAL AIRLINEAIRLINE

PRESENTED TO:

SIR ASIF IQBAL

PRESENTED BY:

TAQDEES TAHIR

MUHAMMAD SHAHID

NASIR SALEEM

SYED HAIDER ALI

OMAIR AHSAN

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INTRODUCTION Air transport is given a lot of importance in the

world. In Pakistan too, it has its importance. It is essential to have air communication for maintaining and improving relations with other countries.

Pakistan International Airlines Corporation (PIA) was founded by the Government of Pakistan on 11TH March 1955, when PIA took over Orient Airways. (The First Muslim owned airline, was founded in Calcutta, 1946 by Mr. Isphahani)

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Keeping in view the growing industrial and commercial requirements of the country, it was necessary to develop quick and speedy means of communication.

Today it maintains a sizeable international route network, in addition to its services closer to home, with a modern and expanding fleet. 

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ORGANIZATION ORGANIZATION HIERARCHYHIERARCHY

H u m an R esou rces C orp ora te P lan n in g

F lig h t O p era tion s M arke tin g

A irp ort S ervices F in an ce

F lig h t S ervices F in an c ia l m on ito rin g an d A p p ra isa l

W ork S to re P u rch ases

In fo rm ation Tech n o log y E n g in eerin g

Q u a lity A ssu ran ce C oord in a tion

P res ic ion E n g in eerin g G en era l S ervices

C h a irm an /C E O

B oard o f D irec to rs

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MANAGEMENT HIERARCHY

S ta ff

S u p ervisor

S ta ff

S u p ervisor

O fficer O fficer

A ss is tan t M an ag er A ss is tan t M an ag er

M an ag er M an ag er M an ag er

G en era l M an ag er G en era l M an ag er G en era l M an ag er

S en io r V ice P res id en t

S ta ff

S u p ervisor

O fficer

A ss is tan t M an ag er

M an ag er

G en era l M an ag er

S en io r V ice P res id en t

D ep u ty M an ag in g D irec to r

C h a irm an / C E O

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FUNCTIONS OF FUNCTIONS OF DEPARTMENTSDEPARTMENTS

Human Resources Deals with administration,

personnel,security policy procedures, manpower development and MIS.

Corporate Planning Deals with financial, administrative,

shareholders and dividends corporate policies.

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Flight OperationsFlight Operations Deals with schedule of flights, its

coordination with CAA and International flight standards, updating manual procedures and acquaintance with latest flights equipments and cockpit crew scheduling.

MarketingMarketing Deals with sales, promotion and other

marketing techniques such as tours, group traveling, religious packages, sales agent agreements etc.

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Airport ServicesAirport Services Deals with passengers briefing, timely

takeoff flights, arrival and departure and passenger assistance.

FinanceFinance Monitor and control financial resources.

Responsible for external and internal audits and budgeting.

Store PurchasesStore Purchases Procurement of material required by the

user departments.

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Flight ServicesFlight Services Deals with cabin crew scheduling,

monitoring of cabin crew staff, replacement of duties and procedures.

WorksWorks Airline buildings, furniture and physical

fixed assets and installation. ITIT Deals with disbursement of information,

internet connectivity, supporting system hardware and soft ware.

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EngineeringEngineering Deals with complete engineering

infrastructure, maintenance overhaul and wide body hanger.

Quality AssuranceQuality Assurance Deals with quality services to passengers

and aircraft facilities. CoordinationCoordination Coordination with other airlines and among

various departments for the purpose of assistance and supporting.

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Precision EngineeringPrecision Engineering Deals with production of aircraft parts with

collaboration of main world aircraft producing companies.

General ServicesGeneral Services Deals with employees welfare services

including food, medical and accidental facilities.

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INFORMATION TECHNOLOGY IN INFORMATION TECHNOLOGY IN PIAPIA

In PIA internet was introduced in 1995. Internet, Intranet, Extranet, is used for mainly

transferring of information. PIA uses WAN, Fiber Optic Cable, UHS Link for

transferring of data from one department to another within or outside the country.

They use ASP at front end. & Oracle at Back end

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TECHNOLOGY IN MIS DEPARTMENTTECHNOLOGY IN MIS DEPARTMENTTwo parameters

Routine Monitoring Non Routine Monitoring Collection of data Comparative findings In-flight Inspection Passengers handling check Ground dealing Areas of problems Observe certain standards Forwarded to Management

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BRINGING UP ADVANCED TECHNOLOGYBRINGING UP ADVANCED TECHNOLOGY

Customer Management System Quickly Response Strong Brand Image Customer Satisfaction Appreciation Level

Reservation System E-Ticketing

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CONCLUSIONCONCLUSION ORGANIZATION, MANAGEMENT AND TECHNOLOGY

   EVERY ORGANIZATION HAS ITS OWN ORGANIZATION STRUCTURE, MANAGEMENT HIERARCHY AND

TECHNOLOGY TO ENHANCE SYSTEM AND PERFORMANCE MORE EFFICIENTLY   IT ALL DEPENTDS ON THE VOLUME, AND CAPACITY OF THE ORGANIZATION.  ATONOMOUS BODIES, GOVT ENTERPRIZES, AND PRIVATE SECTOR CHOOSE THEIR OWN WAY TO HAVE

BETTER CONTROL ON PRODICTION/SERVICES AND ADMINISTRATION.  COORDINATION WITH RELEVANT DEPARTMENT OR ORGANIZATION IT’S SECRACY AND SECURTITY ARE

MAIN FEATURE OF ORGANIZATION MECHANIZM.  CENTRALLY CONTROLED MANAGEMENT, DEPARTMENTAL CONTROLED MANAGEMENT, SERVICES

CATEGORIES CONTROL MANAGEMNT AND PRIVATE HIRED MANAGEMEN ARE MAIN SYSTEMS.  IT PLAYS KEY ROLE IS ALL MANAGEMENT SYSTEMS ASQUICK AND TIMELY INFORMATIONHELP IN

MAKING RIGHTAND IN-TIME DECISION.  IT DEPENDS ON THE OWNER OR CONTROLLING AUTHORITY TO ADOPT ANY SYSTEM BUT THE MAIN IDEA

IS TO GET THE ORGANIZATION PROFITABALE, WELL REPUTED AND TARGET ORIENTED..  WE HAVE CHOOSEN PIA ONE OF THE PRESTIGIOUS ORGANIZATION HAVING ALL AUSPECTS WITH

DIFFERENT AND MULTIFUCTIONAL MANAGEMENT SYSTEM.