1 p ayment b ehaviour & c ollection t echnique. about us 2 our history founded in 2012 team of...
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PAYMENT BEHAVIOUR& COLLECTION TECHNIQUE
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About Us
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Our history
Founded in 2012
Team of Working capital & IT specialists
Offices in US (New York) & Europe (Belgium)
Our customers are large to mid-size global enterprises
Backed by academic & professional financial advisors
Users in over 20 countries
Mentioned by
Partners
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Confidential (c) DiscoverEdge 3
Customer Payment Behaviours
Can pay and will pay
Can pay, but makes you work for payment
Cannot pay
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Confidential (c) DiscoverEdge
Traditional Customer Segmentation
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Accounts are assigned into a segments:
• Revenue or Debt Pareto identifies customers that generate 80%, 15% and 5% of revenue
• Payment history calculates the account’s weighted average Days to Cash (number of days between the moment an invoice is issued and collection)
• Customers behaviour is used as the basis to drive internal collections activities and the associated value of the account drives the level of the relationships
A1 A2 A3
B1 B2 B3
C1 C2 C3
GoodPayer
BadPayer
LowValue
HighValue
Labour intensive and prone to error
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Analytics for Credit Managers &
Sales Managers
• DSO, Revenue analysis (per customer, per segment, per entity)
• Payment behaviour
• Credit Note/Invoice analysis
• Dispute analysis
Dunning
• Efficient dunning workflows based on dynamic payment behaviour segmentation or on user-defined segmentation
• Automated emailing using tailored templates
Calling
• Automated call planning
• Promise-to-pay follow-up
• Collection/Collector performance analysis
Environment
• Multi-entity, multi-currency, multi-ERP
• Multi-user environment for different roles
Typical collection software delivers some of the following requirements
CashForce delivers all this functionality
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CashForce Segments Automatically Segmentation
becomes quick and accurate
Variables can be easily adjusted
Segmentation then becomes the driver of the right collection activity with the right customer
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CashForce Benefits
Qualitative• Structured workflow & follow-up (payment terms, payment behaviour, disputes,…)
• More time for productive work• Increased visibility on the open balances for all BU’s & project managers• Ad-hoc transparency for management & board in open balances & disputes• More professional approach & interaction with your customers• Increased accuracy in cash forecasting
Quantitative• Decrease in DSO• Raise in cash balances by improved cash-in• Lower cost of operations
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Difference with competition
• Automated link with any ERP
• Quick implementation time
• Continuously evolving platform built on a leading Big Data technology
• Not an endless list of never-used features, but best-practice technology development
BEST PRACTICE AWARD in 2014
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Confidential (c) DiscoverEdge 9
CREDIT COLLECTION SCREENSHOTS
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Make use of powerful
segmentation options
Create dunning groups for « intensive care » vs. « low maintenance » customers and assign a specific collection strategy
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Confidential (c) DiscoverEdge 16
ORDER-TO-CASH Analyses
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Confidential (c) DiscoverEdge 18
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THANK YOUEUROPEFRANKLIN ROOSEVELTLAAN 348 GHENT, BELGIUMPHONE: +32 9 336 40 64USA1177 AVENUE OF THE AMERICAS, 7TH FLOOR, NEW YORK, NY 10036, USAPHONE: +1 (646) 918-1330EMAIL: [email protected]