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Microsoft Operations Framework

An Introduction to MOF

Topics

Introduction to MOF

Building on ITIL

MOF Process Model

MOF Team Model

MOF Risk Model

MOF Essentials Training

Questions

An Introduction to MOF

In the new digital economy, the need is greater than ever

for robust systems that are also flexible to keep up with

changing business needs and offer lasting value…

Learn how to operate a highly available, scalable, reliable

and manageable infrastructure by applying your ITIL

process capability specifically in a Microsoft operating

environment…

An Introduction to MOF

Microsoft Enterprise Services Frameworks

Building on ITIL

ITIL is generally accepted as “best practice”

ITIL was created to be adopted and adapted

MOF’s prescriptive guidance in operating Microsoft

technologies complements ITIL’s descriptive guidance

ITIL’s development by a consortium of industry leaders

allows Microsoft to participate in its evolution

Building on ITIL

A prescriptive process model

Introduce Service management functions (SMFs)

Team Model

Risk Model

Guidance that is relevant and adaptable to client server

and n-tier computing environments

MOF Process Model

The Quadrants:

Assesses impact of &

implements changes

Operates, maintains, &

manages service solutions

Evaluates, models &

improves service

solutions

Identifies & corrects

incidents & problems

MOF Process Model

MOF Team Model

Why Team Model?

What does the Team Model describe?

What are the benefits of the Team Model?

MOF Team Model

MOF defines six role clusters that encapsulates all of the core operational duties that need to be performed within IT operations

MOF Risk Model

MOF embeds risk management in all SMFs,

role clusters and reviews

The MOF risk model is applied to operations,

and provides a five step risk management

process

MOF Risk Model

The 5 Step Risk Management Process:

MOF Essential Training

2 days instructor-led course that uses a combination of presentation lectures and hands-on simulation activities

Skills/Knowledge attainedEach participant will develop skills required to apply the MOF in their organisations. Specifically participants will able to:

Articulate the Major challenges now facing IT operations and the MOF approach to Service Management

Understand how MOF builds on ITIL. Explain MOF process model and its four quadrants Explain the MOF Team model including key responsibilities and staff

competencies for each role cluster Identify with the importance of the MOF risk model With the above knowledge participants will be able to demonstrate the

value proposition of the MOF to with their organisation

More information….

Search on the Microsoft Web site

http://www.microsoft.com/technet/itsolutions/techguide/mof/default.mspx

www.microsoft.com/mof

Contact your local Microsoft Partner