1

Mayview Regional Service Area PlanQuality Improvement/Outcomes

(QIO) Committee

May 13, 2009

Agenda for Today’s Meeting

Update on the closure and resource development

Review of survey results Discussion of county updates on

priority area plans Update on family interviews Wrap-up

Consumer/Family Satisfaction Team (CFST) Surveys

People are interviewed every six months after they are discharged from Mayview.

We first reviewed interview data in August 08. We identified three priority areas for

counties/Steering Committee:– Social life, community integration, family

involvement– Work and education– Physical health/coordination with mental health

Surveys Completed by County

  AL BE LW WA TOTAL

Number of people surveyed at least once

99 16 2 12 129

Number of people with no survey since discharge

29 6 3 6 44

Total number of people discharged before 8/1/08

128 22 5 18 173

Percent of people with at least one survey

77% 73% 40% 67% 75%

Included Surveys by Month

Is your life better since you left Mayview?

0%

10%20%

30%

40%

50%60%

70%

80%90%

100%

Allegheny Beaver Lawrence Washington

No No Response Unsure Yes

Ages of People Surveyed

0%

10%

20%

30%

40%

50%

60%

30 years oryounger

31-40 years 41-50 years 51-60 years 61-70 years over 70years

Allegheny Beaver Lawrence Washington

How would you rate your social life?

0%

10%20%

30%

40%

50%60%

70%

80%90%

100%

Average Excellent No Response Poor Unsure

Allegheny Beaver Lawrence Washington

Commonly Reported Activities

Allegheny Beaver Washington

Church, residential activities, bingo

TV/movies, reading, listening to music

Phoenix Center

TV/movies

Listening to music

Church

TV/movies

Listening to music

Do you participate in any spiritual activities?

0%

10%20%

30%

40%

50%60%

70%

80%90%

100%

Allegheny Beaver Lawrence Washington

No No Response Unsure Yes

Are you interested in participating in other spiritual activities?

Allegheny: 19% (19 people) said yes (Bible study, attending church, other activities)

Beaver: 25% (4 people) said yes (Bible study, attending church, other activities)

Washington: No one answered yes

Peer Mentors

Allegheny Beaver Washington

Percent who have a peer

mentor49% 75% 58%

Percent who want a peer

mentor18% 13% 17%

Drop-in centers, clubhouses, psychiatric rehabilitation, social rehabilitation

Allegheny Beaver Washington

Percent who attend

40% 31% 58%

Percent who want to attend

16% 19% 8%

Does your family support you as much as you want them to?

0%10%20%

30%40%50%60%70%

80%90%

100%

Allegheny Beaver Lawrence Washington

Mixed No No Response Yes

People had similar responses when asked if friends are supportive

Do you want help connecting with your family?

Allegheny: 14% (14 people) said yes Beaver: 13% (2 people) said yes Washington: 25% (3 people) said yes

Are you working or volunteering?

0%

10%20%

30%

40%

50%60%

70%

80%90%

100%

Allegheny Beaver Lawrence Washington

No No Response Unsure Yes

If NOT currently working, would you like to work?

Allegheny: 44% (44 people) answered yes– Of these 44 people,66% felt they were ready to work

Beaver: 13% (2 people) answered yes– Both people felt they were ready to work

Washington: 42% (5 people) answered yes– 80% (4 people) felt they were ready to work

If not currently volunteering, would you like to volunteer?

Allegheny: 23% (23 people) answered yes Beaver: 19% (3 people) answered yes Washington: 25% (3 people) answered yes

Work/volunteer interests

Allegheny Beaver Washington

Working in a hospital Cleaning/ housekeeping/ janitorial Unsure/anything Fast food/cook/ kitchen work Working with seniors

Singer/ actressUnsureNurse/aideServe dinner at church

Pet serviceKitchen workJanitorialSinging professionallyNursing or criminal justice

Are you involved in any educational activities? Or training activities?

Allegheny: 23% (23 people) are involved in educational activities, 17% (17 people) are involved in training

Beaver: 13% (3 people) are involved in educational activities, 6% (1 person) is involved in training

Washington: 25% (3 people) are involved in educational activities, 33% (4 people) are involved in training

Most opportunities were in group sessions offered at residences or treatment providers

Are you interested in furthering your education?

Allegheny: 36% (36 people) answered yes, 13% (13 people) were unsure

Beaver: 31% (5 people) answered yes Washington: 42% (5 people) answered yes Across counties, people were interested in

similar activities: GED, training in a trade, college, computer skills, and tutoring in basic skills (like reading and math)

Physical Health Appointments

Physical health

AL BE WA

Receiving routine checkups for your physical health

81% 88% 75%

Rating your access to physical health care (average or excellent)

61% 81% 50%

Mental health & physical health care provider communication

39% yes 23% unsure

44% yes 19% unsure

50% yes 25% unsure

Physical health (continued)

AL BE WA

Are you receiving regular dental care?

41% answered yes

50% answered yes

75% answered yes

How would you rate your physical health?

52% answered average and 27% answered excellent

56% answered average and 38% answered excellent

42% answered average and 50% answered excellent

Additional health needs

County Progress Report on QIO Priority Areas

Allegheny– Review of issues from CART survey– Development of Consumer Integration Specialist survey– CSP Review Meetings– Consultation with CCBH care managers

Beaver– Review and Updating of CSP documents– BCBH Recovery Coordinators and Single Point of

Accountability– PCP/Psychiatrist collaboration

Greene– Involvement of Drop-In Center– Use of CSP process– Enhancement of Psych Rehab

County Progress Report, cont.

Lawrence– Involvement and monitoring by of case

management staff– County staff monitor and track through monthly

county progress report Washington

– Involvement of CTT and BCM– Facilitation of natural supports– Involvement of Primary Point of Contact– Develop skills in Illness Management and Recovery

to capitalize on opportunities

Family Interviews

Developed consent process, introductory letters, and interview questions

Piloting with surveys due this monthMeet to make sure the process works,

final adjustments, before moving forward