1217 RAINBOW PARKE DRIVE • ROUND ROCK • TEXAS • 78665PHONE (505)402-1218 • FAX (512)410-8054 • EMAIL Mat_Milleson@hotmail.com

Over 10 years of in-depth experience in business systems administration & a proven track record for establishing good working relationships with customers & as both a leader & skilled communicator in the management & coaching of teams. A self-motivated innovator with demonstrated ability to prioritize & deliver results under extreme pressure, while remaining flexible & adjusting to ever changing situations. A tested decision maker & superior problem solver coupled with an unparalleled commitment to quality, accuracy, & attention to detail.

To obtain a challenging position that affords opportunities for career development & advancement within a progressive, team-oriented organization.

- Founder of Enlightened Literary Society- Vice President of Baylor Ambassadors- Chief Editor of the Libertas Newsletter

- Justice Baylor University Student Court- Director Young Conservatives of TX- Vice President of Baylor Rotaract

Extra-Curricular leadership

- GPA: 3.7 / Psych GPA: 3.8- Dean’s List & University Featured- Gamma Beta Phi Honor Society

- Graduate of Interdisciplinary Core- GoldenKey National Honor Society- Psi Chi National Psy Honor Society

Achievements & Honors

1997 TO 2001BACHELOR OF ARTS

BAYLOR UNIVERSITY WACO, TXPSYCHOLOGY

Roles & Responsibilities

1997 TO 2001SR RESEARCHER

BAYLOR UNIVERSITY WACO, TXPSYCHOLOGY

- Assisted in the development & testing of the General Religiosity Survey

- Conducted formal examination of correlates to attributional happiness

Key Projects

- Managed research team in the development & execution of prospective projects.- Collected source data from participants using interviews, questionnaires, & computer.- Employed technology to statistically analyze source material.

Roles & Responsibilities

- Compiled data from archival sources & formulated accessible data tables.- Manipulated source material using advanced database skills extrapolating key financial measures affecting

current period costs & revenues.- Generated goals within departmental strategy & actively communicated project status & findings.

- Computation & communication of expense & revenue changes to stakeholders

- Automation of the databases involved in rebilling & pay-out procedures.

2004 TO 2005ACCOUNTING INTERN

BURLINGTON RESOURCES FARMINGTON, NMNATURAL RESOURCES

Key Projects

...Continued

Roles & Responsibilities

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2005 TO PRESENTANALYST & CONSULTANT

MBM ENTERPRISESAUSTIN, TX

Principle Responsibilities & Contributions

Advise management concerning personnel, managerial, & marketing policies & practices & their potential effects on effectiveness & efficiency.Study organizational effectiveness, productivity, & efficiency, including the nature of workplace supervision & leadership by conducting research studies

of physical work environments, organizational structures, communication systems, group interactions, morale, & motivation to assess organizational functioning.

Observe & interview workers to obtain information about the physical, mental, & educational requirements of jobs as well as information about aspects such as job satisfaction, job requirements, & job content to establish criteria for classification, selection, training, & other related personnel functions.

Interview personnel & conduct on-site observation to ascertain unit functions, work performed, & methods, equipment, & personnel used while concur-rently collecting information on apparent problems or procedures, such as organizational change, communications, information flow, integrated produc-tion methods, inventory control, or cost analysis.

Review forms & reports & confer with management & users about format, distribution, & purpose, & to identify problems & improvements culminating with the development & implementation of a records management programs for filing, protection, & retrieval of records.

Develop & implement employee selection & placement programs participating when needed in mediation & dispute resolution while simultaneously identifying training & development needs.

Prepare manuals & train workers in use of new forms, reports, procedures or equipment, according to organizational policy.

Principle Responsibilities & ContributionsDeveloped an orientation/training program to facilitate a seamless integration for new hires which uilized progressive coaching techniques to address

substandard performance, and then reprimand/ termination when necessary.Developed a friendly relationship with suppliers & vendors and designed an efficient procedure for placing orders, receiving products, & when

necessary returns for replacement or refund.Designed & Instituted quality of service & performance standards, operating procedures, and house policies (e.g. hours of operation and dress code) &

ensured the standards and policies were being accurately met and executed.Formalized & oversaw the daily opening, shift-change, & closing procedures of the club cohesively & efficiently meshing the various individualized

team member efforts to collectively accomplish comprehensive organizational goals while simultaneously producing the necessary financial records & reports, maintaining & balancing the financial reserve, & making all necessary cash deposits.

Presided over staff meetings, focus groups, round tables, & workshops functioning as the chairperson & parliamentarian for the dissemination of information & facilitator for group participation with such things as the development & scheduling of entertainment

Circulated through the club during operational hours interacting with customers, making a point to actualize the highest sales potential for each guest while encouraging long-term loyalty, e.g. welcoming first-time guests, remembering names & drinks of club regulars, & acknowledging guests celebrating special occasions.

Created and implemented marketing and advertising strategies for the club that served to not only engage our target market, but also inform and educate customers on planned promotions & events.

2013 TO 2016GENERAL MANAGER

BT2AUSTIN, TX

Principle Responsibilities & Contributions

Collected & evaluated patient information needed to provide care & for utilization review.Coordinated & directed the efforts of 6 pharmacy team members & verified the measurements, preparations, and/or packaging of medications they

produced.Verified & assisted in the adjudication of billing, and resolved complications with both patients & third-party institutions.Purchased & controlled the inventory of pharmaceuticals, equipment, devices, & supplies involved in daily operations.Received & screened prescriptions / medication orders for completeness & authenticity.Prepared medication for distribution & aided the pharmacist in that distribution at the point of sale.Aided the pharmacist in monitoring medication therapy.Initiated billing for pharmacy services & goods.Identified patients who desired/required counseling to optimize medication therapy and/or the use of equipment & devices

2007 TO 2013SR CERTIFIED PHARMACY TECHNICIAN

WALGREENS PHARMACYAUSTIN, TX

Boy Scouts of America / Order of the Arrow – Adult Scouter / Adviser• Eagle Scout – Boy Scouts of America• Vigil Honor Member / Distinguished Service Award Recipient• 1998 National Chief of the Order of the Arrow / Natl. Committee Member 1999-2000

Youth Advocacy• Mentor for At-Risk Youth• Court Appointed Special Advocate (CASA) for abused & neglected children

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2003 TO 2005FINANCIAL REPRESENTATIVE

PRIMERICA FINANCIAL SERVICESFARMINGTON, NM

Created & maintained accounts as a contracted financial analystAid families in identifying & solving financial short-comings in the areas of debt, income protection, & asset management.Recruited & trained subordinates.Acquired Life, Health, & Accident Insurance licensure.Acquired Series 6 & 63 Securities licensure.

Principle Responsibilities & Contributions

2002 TO 2003MANAGEMENT ANALYST

PCMLAGUNA WOODS, CA

Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.Meet with boards of directors and committees to discuss and resolve legal and environmental issues or disputes between neighbors.Maintain contact with insurance, fire & police departments, & other agencies to ensure compliance with codes and regulations.

Principle Responsibilities & Contributions

Aided the Branch Manager on current daily objectives & projects & functioned in the capacity of Branch Manager in her absence.Meet with applicants to obtain information for loan applications and to answer questions about the process highlighting key information

pertaining to their specific financial goals.Achieved branch revenue of goals by opening new accounts & servicing existing ones.Negotiate payment arrangements with customers who have delinquent loans.

Principle Responsibilities & Contributions

2001 TO 2002MANAGER IN TRAINING

CITIFINANCIALFARMINGTON, NM

1998 TO 2001PROJECT MANAGER

THOMAS NELSON PUBLISHINGWACO, TX

Led the task force & served as the organizational point person for the Y2K computer dating crisis.Conducted extensive research, attended seminars, & consulted industry experts & outside technology specialists to better assess the

company’s Y2K risk exposure.Developed and executed a preliminary preparation plan to address known vulnerabilities as well as formulated an emergency response

plan in preparation for the unknown.

Principle Responsibilities & Contributions

Committed to Quality & Excellence Completes high-quality work according to specifications. Thoroughly follows standards and procedures. Keeps complete records. Detail oriented & continually looking for ways to improve and promote quality not only in products & services, but also performance.

Superior Communication & Presentation Skills Will organize and express ideas and information clearly, using appropriate and efficient methods of conveying information. Is an engauged and active listener.

Posesses Refined Interpersonal Skills Sensitive to the needs, feelings and capabilities of others. Will approach others in a non-threatening and pleasant manner and treat them with respect. Capable of working on projects as part of a team, exchanging ideas and contributing skills that complement those of the other team members. A practiced delegator while also committed to fulfill responsibilities to team members.

Practiced Decision Maker & Critical ThinkerSeeks Win-Win Solutions & Conflict Resolution. Will express alternative points of view in a non-threaten-ing way and knows when it is appropriate to compromise and when its important to take a stand.

Trustworthy Leader Who Values Superior Ethics & Professionalism Posesses a track record for conducting successful business with a superior depth of character and profes-sionalism that demonstrates a steadfast loyalty not only for quality customer service, but also for revenue & profit growth in a manner that treats all involved charitably & equitably.

Committed to the Development of Self & Others Will strive to learn and improve & seeks out ways to better self and the company. Will take on responsibili-ties and avoids being idle. Hard working and self-motivated.

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References Available Upon Request

Hardware & Peripherals

Desktop/Laptop

Multifunction CalculatorsTablet/iPad

Multifunction Phone & FaxMultifunction Scanner & Printer

A/V Production

POS HardwareDigital Imaging / Recording

Handheld Scanners

Social Networking Platforms

Facebook LinkedIn Twitter

Google+Instagram

YouTube

Web Browsers

Internet ExplorerAS/400

MS AccessSQL

SAS/JUMP

ChromeMozilla FireFox

Apple Safari

PageMakerPhotoshopPublisher

CAD

Inventory & Database Management

SAP

Intuit QuickenIntuit QuickBooksKronos WorkforceOracle PeopleSoft

Digital & Graphic Design

DreamWeaverFlash Player

IllustratorInDesign

Muse

Business & Financial Applications

MS Office SuiteIBM Lotus

Corel Word PerfectAdobe AcrobatSage Peachtree

Operating Systems

Microsoft WindowsApple Macintosh OS/X

Android/Chrome OSLinux