11

Managed IT Managed IT SystemsSystems

Presented

by

Dean Berreth

Managed IT Systems, Manager

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Who we areWho we are Who we supportWho we support What we supportWhat we support

Domain NetworkDomain Network ServersServers End Users/DesktopEnd Users/Desktop Departmental ApplicationsDepartmental Applications Remote AccessRemote Access

Current & Future ProjectsCurrent & Future Projects Conclusions and Q&AConclusions and Q&A

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Dean Berreth, MgrDean Berreth, Mgr

Alan Mok, Senior Systems AnalystAlan Mok, Senior Systems Analyst

Tim Narikawa, Senior Systems AnalystTim Narikawa, Senior Systems Analyst

Mits Yamahata, Systems AnalystMits Yamahata, Systems Analyst

Who are we?Who are we?

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Who we support…Who we support…

Our CustomersOur Customers::

Communication Technology ServicesCommunication Technology Services Bus & Admin Services AdministrationBus & Admin Services Administration Campus Service EnterprisesCampus Service Enterprises

Early Care & Education Early Care & Education Real EstateReal Estate WC Office of the BuildingWC Office of the Building Insurance & Risk ManagementInsurance & Risk Management Mail, Document & Distribution Mail, Document & Distribution

ServicesServices Central Ticket OfficeCentral Ticket Office Events OfficeEvents Office Financial ManagementFinancial Management Managed Network ServicesManaged Network Services Student Technology CenterStudent Technology Center California NanoSystems InstituteCalifornia NanoSystems Institute Center for Society & GeneticsCenter for Society & Genetics

55

What do we support…What do we support…

Domain Network (NT & AD)Domain Network (NT & AD) ServersServers End User & DesktopEnd User & Desktop Departmental ApplicationDepartmental Application Remote AccessRemote Access

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NT Domain (WinNT)NT Domain (WinNT) Active Directory (Win2K & Active Directory (Win2K &

Win2K3)Win2K3) Domain Controllers (Login Domain Controllers (Login

Servers)Servers) DNS, DHCP, WINSDNS, DHCP, WINS Patch Updates (Network Wide)Patch Updates (Network Wide) Virus Scanning (Network Wide)Virus Scanning (Network Wide) Spyware Scanning (Network Spyware Scanning (Network

Wide)Wide) Backups (Shadow/Undelete/Tape)Backups (Shadow/Undelete/Tape) Server Monitoring (Paging)Server Monitoring (Paging)

Domain Network Support:Domain Network Support:

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Server Support:Server Support:

DomainDomain File & PrintFile & Print EmailEmail DatabasesDatabases WebWeb Departmental ApplicationsDepartmental Applications

How many do we support?How many do we support?

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What is a server?What is a server?

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End User / Desktop Support:End User / Desktop Support: Help DeskHelp Desk

Ext 56000, Ext 56000, callcenter@be.ucla.educallcenter@be.ucla.edu Hardware SupportHardware Support

Desktops, Monitors, Laptops, PDAs, Blackberrys, Desktops, Monitors, Laptops, PDAs, Blackberrys, etc.etc.

Local & Network PrintersLocal & Network Printers Operating SystemOperating System

Windows NT, 2000, XP, etc.Windows NT, 2000, XP, etc. Standard ApplicationsStandard Applications

Office (Word/Excel/PowerPoint/Access/Outlook)Office (Word/Excel/PowerPoint/Access/Outlook) Other MS Other MS

(IE/Visio/Project/Publisher/FrontPage/etc)(IE/Visio/Project/Publisher/FrontPage/etc) Hummingbird (Host Explorer)Hummingbird (Host Explorer)

Non-Standard ApplicationsNon-Standard Applications Adobe (Illustrator/Pagemaker/Photoshop/Acrobat)Adobe (Illustrator/Pagemaker/Photoshop/Acrobat) Macromedia/ColdFusion/DreamWeaver/Citrix/etc.Macromedia/ColdFusion/DreamWeaver/Citrix/etc.

Other SupportOther Support Departmental ApplicationsDepartmental Applications

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Departmental Application Support::

Provide consultation servicesProvide consultation services Project management Project management

assistanceassistance Installation & testingInstallation & testing Ongoing supportOngoing support Examples:Examples:

Essbase (FM)Essbase (FM) TicketMaster (CTO)TicketMaster (CTO) Campus Calendar (EO)Campus Calendar (EO) Performance Impact (CTS)Performance Impact (CTS)

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Remote Access:Remote Access:

EmailEmail Outlook via VPNOutlook via VPN Outlook Web AccessOutlook Web Access Blackberry & other PDAsBlackberry & other PDAs Windows Mobile 5 (Future)Windows Mobile 5 (Future)

VPN (Virtual Private Network)VPN (Virtual Private Network) Home PC / NotebooksHome PC / Notebooks

Citrix/Terminal Services Citrix/Terminal Services (Future)(Future) Home PC / NotebooksHome PC / Notebooks

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Current & Future Projects:Current & Future Projects:

Upgrade CTS Desktops to Upgrade CTS Desktops to Windows XP & Office 2003Windows XP & Office 2003

Active Directory 2003 for B&ASActive Directory 2003 for B&AS Active Directory 2003 for CTSActive Directory 2003 for CTS Citrix/Terminal ServicesCitrix/Terminal Services SpySweeper (Network)SpySweeper (Network) Help Desk (24hr Availability) Help Desk (24hr Availability) Increase Customer BaseIncrease Customer Base NOC Server RoomNOC Server Room VPN for CTS (replace current)VPN for CTS (replace current)

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ConclusionConclusion

Any Questions? Any Questions?

Thank you for your Thank you for your time!time!