1 introduction section paragraph / title...

WISK AIR HELICOPTERS AMO MAINTENANCE POLICY MANUAL

Third Edition 1-1 18 November 2013

1 INTRODUCTION Section Paragraph / Title Page

1.0 Section Contents 1-1 1.1 Manual Holder 1-2 1.2 Table of Contents 1-3, 1-4, 1-5 1.3 Certification of Compliance 1-6 1.4 Record of Amendments 1-7 1.5 List of Effective Pages 1-8, 1-9



1.1 MANUAL HOLDER

Name of Company: Wisk Air Limited Carrying On Business as: Wisk Air Helicopters Address: Wisk Air Helicopters

520 Orville Wieben Crescent. Thunder Bay, Ontario P7E 6M9

Telephone: 807-475-4510 Fax: 807-473-5485 Email: [email protected]



1.2 TABLE OF CONTENTS Section Paragraph / Title Page 1. INTRODUCTION

1.0 Section Contents 1-1 1.1 Manual Holder 1-2 1.2 Table of Contents 1-3, 1-4, 1-5 1.3 Certification of Compliance 1-6 1.4 Record of Amendments 1-7 1.5 List of Effective Pages 1-8, 1-9

2. ADMINISTRATION of MANUAL

2.0 Section Contents 2-1 2.1.0 Distribution 2-2

2.1.1 Distribution List 2-2 2.2 .0 Amendments 2-3

2.2.1 Amendment Procedure 2-3 3. DESCRIPTION of AMO

3.0 Section Contents 3-1 3.1 Overview of Company 3-2 3.2 Scope of Work 3-2

4. MAINTENANCE PERSONNEL 4.0 Section Contents 4-1

4.1.0 Organization Chart 4-2 4.2.0 Company Management Personnel 4-2 4.2.1 Certificate Holder / Accountable Executive (AE) 4-2 4.2.2 Person Responsible for Maintenance (PRM) 4-2 4.2.3 Stores / Parts Manager 4-3 4.3.0 Certification Authority Approval 4-3 4.3.1 Aircraft Certification Authority (ACA) 4-3, 4-4 4.3.2 Stores Certification Authority (SCA) 4-5 4.3.3 Elementary Work Certification Authority (EWCA) 4-5, 4-6 4.3.4 Pilots 4-6 4.3.5 Unlicensed Maintenance Technicians 4-6 4.4.0 Duties and Responsibilities 4-7 4.4.1 Accountable Executive (AE) 4-7 4.4.2 Person Responsible for Maintenance (PRM) 4-7 to 4-9 4.4.3 Stores/Parts Manager 4-9 4.4.4 Aircraft Certifications Authority (ACA) Holder 4-9 to 4-11 4.4.5 Stores Certification Authority (SCA) Holder 4-11, 4-12 4.4.6 Personnel Performing QA Activities 4-12 4.4.7 Other Personnel with Technical Responsibilities 4-13 4.5.0 Personnel Records 4-13



5. TRAINING

5.0 Section Contents 5-1 5.1 General Description 5-2 5.2 Initial Training 5-2 5.3 Update Training 5-3 5.4 Human Factors in Maintenance Training 5-3, 5-4 5.5 Elementary Work Training 5-4 5.6 Independent Check Training 5-4

5.7 Maintenance Related Safety Training 5-4 6. MAINTENANCE RESOURCES

6.0 Section Contents 6-1 6.1 Facilities 6-2

6.1.2 Main Base 6-2 6.1.3 Sub-Base 6-2 6.1.4 Alternate Facilities and Remote Locations 6-2, 6-3 6.2 Tools and Equipment 6-3 6.2.2 Equivalent Tools or Equipment 6-3 6.2.3 Precision and Specialized Tooling 6-3, 6-4 6.2.4 Calibration of Measuring and Test Equipment 6-4 6.3 Technical and Regulatory Publications 6-5, 6-6 7. MAINTENANCE PROCESSES 7.0 Section Contents 7-1 7.1 Standards of Maintenance 7-2 7.2 Maintenance Process Control 7-2, 7-3, 7-4 7.3 Technical Records and Logbooks 7-4 7.4 Defect Entries 7-4 7.4.1 Defect Rectification Entries 7-5 7.5 Independent Check 7-5 7.6 Maintenance Release 7-6 7.6.1 Conditional Maintenance Release 7-6 7.7 Maintenance Arrangements 7-7 7.7.1 Subcontracts to Approved Organizations 7-7 7.7.2 Subcontracts to Unapproved Organizations 7-7, 7-8 7.8 Service Difficulty Reporting 7-8



8. STORES and MATERIALS 8.0 Section Contents 8-1

8.1 General 8-2 8.2 Vendors 8-2 8.3 Purchasing 8-3 8.4 Receiving 8-3 8.5 Parts Removed from Company Aircraft 8-4 8.5.1 Unserviceable Parts 8-4 8.5.2 Repairable Parts 8-4 8.5.3 Serviceable Parts 8-4 8.6 Undocumented Parts 8-4 8.7 Distribution of Parts 8-5 8.7.1 Within the AMO 8-5 8.7.2 Outside the AMO 8-5 8.8 Shelf Life Control 8-6 8.9 Hazardous Materials 8-6 8.10 Quarantine Stores 8-6 8.11 Scrapping of Parts 8-6 9. QUALITY ASSURANCE PROGRAM

9.0 Section Contents 9-1 9.1 General 9-2 9.2 QA Personnel 9-2 9.3 External Supplier QA 9-3 9.3.1 External AMO 9-3 9.3.2 Vendor Audit 9-3 9.4 Annual QA Requirements 9-4 9.5 On-Going QA Requirements 9-4, 9-5

9.5.1 Post Maintenance QA 9-5 9.5.2 Interim Finding Program 9-5

9.6 Audit Report and Non-Conformances (Findings) 9-5 9.7 Audit and Corrective Action Plan Tracking 9-5, 9-6

9.8 Corrective Action Plans 9-6 9.8.1 Immediate Action 9-6 9.8.2 Short Term Action 9-6 9.8.3 Long Term Action 9-7 9.8.4 Root Cause Analysis 9-7 9.8.5 Follow-Up Action 9-7

10. DOCUMENTS INCORPORATED BY REFERENCE



1.3 MAINTENANCE POLICY MANUAL CERTIFICATION

This Approved Maintenance Organization Maintenance Policy Manual (MPM) constitutes the manual required by CAR 573.10. It reflects Wisk Air Ltd’s means of compliance with the current requirements of the Canadian Aviation Regulations. All incorporated documents identified herein and every amendment thereto, shall meet the requirements established in this manual. The policies and procedures outlined in this manual and in all incorporated documents identified herein must be strictly adhered to at all times. 18 November 2013

Certificate Holder Date Wisk Air Limited

1.4 MAINTENANCE CONTROL MANUAL APPROVAL This Approved Maintenance Organization Maintenance Policy Manual is approved as meeting the requirements of an AMO, pursuant to CAR 573.10. Civil Aviation Safety Inspector Date

Transport Canada



1.4 RECORD OF AMENDMENTS

Amendment Number

Amendment Date

Date Inserted

Inserted By

Third Edition Re-issue

18 November 2013



1.5 LIST OF EFFECTIVE PAGES The following pages are currently incorporated in this Maintenance Policy Manual. 18 November 2013 Person Responsible for Date Transport Canada Date Maintenance Page Revision Status Revision Date Section 1 Introduction

Page 1 Edition 3 Original 18 November 2013 Page 2 Edition 3 Original 18 November 2013 Page 3 Edition 3 Original 18 November 2013 Page 4 Edition 3 Original 18 November 2013 Page 5 Edition 3 Original 18 November 2013 Page 6 Edition 3 Original 18 November 2013 Page 7 Edition 3 Original 18 November 2013 Edition 3 Original 18 November 2013 Page 9 Edition 3 Original 18 November 2013 Section 2 Administration of Manual

Page 1 Edition 3 Original 18 November 2013 Page 2 Edition 3 Original 18 November 2013 Page 3 Edition 3 Original 18 November 2013 Section 3 Description of AMO

Page 1 Edition 3 Original 18 November 2013 Page 2 Edition 3 Original 18 November 2013 Page 3 Edition 3 Original 18 November 2013 Section 4 Maintenance Personnel

Page 1 Edition 3 Original 18 November 2013 Page 2 Edition 3 Original 18 November 2013 Page 3 Edition 3 Original 18 November 2013 Page 4 Edition 3 Original 18 November 2013 Page 5 Edition 3 Original 18 November 2013 Page 6 Edition 3 Original 18 November 2013 Page 7 Edition 3 Original 18 November 2013 Page 8 Edition 3 Original 18 November 2013 Page 9 Edition 3 Original 18 November 2013 Page 10 Edition 3 Original 18 November 2013 Page 11 Edition 3 Original 18 November 2013 Section 5 Training

Page 1 Edition 3 Original 18 November 2013 Page 2 Edition 3 Original 18 November 2013 Page 3 Edition 3 Original 18 November 2013 Page 4 Edition 3 Original 18 November 2013



The following pages are currently incorporated in this Maintenance Control Manual. 18 November 2013 Person Responsible for Date Transport Canada Date Maintenance Page Revision Status Revision Date Section 6 Maintenance Resources

Page 1 Edition 3 Original 18 November 2013 Page 2 Edition 3 Original 18 November 2013 Page 3 Edition 3 Original 18 November 2013 Page 4 Edition 3 Original 18 November 2013 Page 5 Edition 3 Original 18 November 2013 Page 5 Edition 3 Original 18 November 2013 Page 6 Edition 3 Original 18 November 2013 Section 7 Maintenance Processes

Page 1 Edition 3 Original 18 November 2013 Page 2 Edition 3 Original 18 November 2013 Page 3 Edition 3 Original 18 November 2013 Page 4 Edition 3 Original 18 November 2013 Page 5 Edition 3 Original 18 November 2013 Page 6 Edition 3 Original 18 November 2013 Page 7 Edition 3 Original 18 November 2013 Page 8 Edition 3 Original 18 November 2013 Section 8 Stores and Materials

Page 1 Edition 3 Original 18 November 2013 Page 2 Edition 3 Original 18 November 2013 Page 3 Edition 3 Original 18 November 2013 Page 4 Edition 3 Original 18 November 2013 Page 5 Edition 3 Original 18 November 2013 Page 6 Edition 3 Original 18 November 2013 Page 7 Edition 3 Original 18 November 2013 Section 9 Quality Assurance Program

Page 1 Edition 3 Original 18 November 2013 Page 2 Edition 3 Original 18 November 2013 Page 3 Edition 3 Original 18 November 2013 Page 4 Edition 3 Original 18 November 2013 Page 5 Edition 3 Original 18 November 2013 Page 6 Edition 3 Original 18 November 2013 Page 7 Edition 3 Original 18 November 2013 Section 10 Documents Incorporated by Reference

Page 1 Edition 3 Original 18 November 2013 Page 2 Edition 3 Original 18 November 2013 Actual DIRs Refer to DIR LoEP Refer to DIR LoEP



2 ADMINISTRATION OF MANUAL Section Paragraph / Title Page

2.0 Section Contents 2-1 2.1.0 Distribution 2-2

2.1.1 Distribution List 2-2 2.2.0 Amendments 2-3

2.2.1 Amendment Procedure 2-3



2.1.0 DISTRIBUTION 2.1.0.1 The Person Responsible for Maintenance (PRM) is responsible for the maintenance, control and distribution of the MPM.

2.1.0.2 This manual (and all copies thereof) shall remain the property of the

Company and must be returned upon demand.

2.1.0.3 Each person who performs or manages maintenance, elementary work or servicing of Wisk Air helicopters; or has technical responsibilities relating to maintenance control or maintenance of company aircraft has access to a current version of this manual via the internet on the Wisk Air company info board which all employees are given access to.

2.1.0.4 Manuals listed on the Manual Distribution List below are the only controlled (approved) copies. Any duplicated copies of the manual or individual pages are considered to be uncontrolled and not approved for use when carrying out company maintenance/maintenance control functions.

2.1.0.5 Manual holders are responsible for the safe custody and maintenance of the manual issued to them. They shall insert amendments when directed by the PRM. 2.1.1 MANUAL DISTRIBUTION LIST 2.1.1.1 All copies of this manual identified on this list are serialized for control purposes and are distributed to holders as identified.

Manual Serial Number

Location

1 President / Accountable Executive 2 Transport Canada 3 PRM / Air Operator PRMC 4 Company Info Board via Internet



2.2.0 AMENDMENTS

2.2.0.1 Amendments will be generated by the PRM upon changes to the company organization, key management personnel, results of the Quality Assurance Program, or when directed by the Minister. Amendments will be distributed and inserted in all manuals within 30 days after receiving Transport Canada approval. Each holder of this manual is responsible for it’s safe custody and maintenance.

2.2.1 AMENDMENT PROCEDURE 2.2.1.1 Each page shall indicate the amendment number and date; and page

number at the bottom of the page. Due to page formatting and to preserve page sequencing; if amended content carries over to an additional page, the PRM may choose to add an additional page with the number suffixed by a letter (i.e. 2a, 2b, etc.). This page will be included in the LEP.

2.2.1.2 Except for a complete re-issue of the manual, a vertical line drawn in the right margin shall indicate the amended text. 2.2.1.3 The PRM shall complete two new copies of the List of Effective Pages

(LEP) to identify the amended pages, sign in the space provided, and forward both copies (by mail, fax, pdf copy via email attachment, or other means deemed acceptable to both parties at the time) to Transport Canada along with one copy of the amended pages and the Amendment Control Page applicable to the amendment.

2.2.1.4 When Transport Canada has approved the amendment, a copy of the LEP

with TC’s approval stamp and inspector’s signature as applicable shall be returned to the Company accompanied by the completed Amendment Control Page.

2.2.1.5 The PRM will then issue the amendments to all manual holders within 30

days as per the distribution list. An Amendment Control page (example located in the Section 10 to this manual) shall accompany each amendment issued. Upon receipt of a manual amendment the holder will make the appropriate entries to the Record of Amendments page, insert the new page(s) and destroy the obsolete page(s).

2.2.1.6 Following manual amendment, the manual holder shall sign and return the

Amendment Control page to the PRM. This action confirms insertion of the amendment. The return of the approved LEP by TC constitutes acknowledgment of receipt and insertion of the amended pages into the TC copy of the MPM.



3. DESCRIPTION of AMO Section Paragraph / Title Page

3.0 Section Contents 3-1 3.1 Overview of Company 3-2 3.2 Scope of Work 3-3



3.1 OVERVIEW OF THE COMPANY 3.1.1.1 References to the Company also implies Wisk Air Maintenance Inc. 3.1.1.2 Wisk Air Maintenance Inc. is a privately owned company with its

administrative offices and main maintenance base located at 520 Orville Wieben Crescent, Thunder Bay Ontario, Canada. The Company also operates a maintenance facility which includes the Component Overhaul Shop, located in Brandon Manitoba.

3.1.1.3 The Company does not normally operate any Sub-Bases, however due to

potential operational requirements; a Company helicopter may be temporarily or seasonally based at a separate location to the main base. The contents of this manual shall be adhered to at these locations.

3.1.1.4 Wisk Air Maintenance Inc. holds Transport Canada Approved

Maintenance Organization (AMO) #43-03 and is approved to perform all Non-Specialized Work and Specialized Work as detailed in Section 3.2, Scope of Work.

3.1.1.5 The Company is not approved for Non-Destructive Testing. When NDT is

required, the Company will subcontract an approved organization that is rated for the NDT required.

3.1.1.6 The Person Responsible for Maintenance is a full time employee, with

additional personnel being hired as required. The total number of persons with technical responsibilities employed by the Company changes in response to operational requirements.

3.1.1.7 The Company operates and maintains a fleet of Bell 206 series, 206L

series, and 407 series helicopters from an established maintenance base as well as remote field locations as applicable. The Company facility is owned, and provides office space to carry out administrative duties, and hangar space large enough to house Company helicopters to allow completion of inspections, maintenance and repairs as required. Maintenance carried out away from the main base is conducted as described in this manual.

3.1.1.8 The Company does not normally perform third party maintenance.



3.2 SCOPE OF WORK

Ratings Limitations Bell 206 Series Bell 206 L Series Bell 407 Series Schweitzer 300 Series

All Non-Specialized Work.

Bell 206 Series Bell 206 L Series Bell 407 Series

Specialized Maintenance – Dynamic Component Overhaul

Aircraft Structures Specialized Maintenance – Structural Repair/Modification as defined in CAR571.04 Schedule II; Airframe (1) & (2)



MAINTENANCE PERSONNEL Section Paragraph / Title Page

4.0 Section Contents 4-1 4.1 Organizational Chart 4-2 4.2 Company Management Personnel 4-2 4.2.1 Certificate Holder/Accountable Executive 4-2 4.2.2 Person Responsible for Maintenance 4-2 4.2.3 Stores/Parts Manager 4-3 4.3 CERTIFICATION AUTHORITY APPROVAL 4-3

4.3.1 Aircraft Certification Authority 4-3, 4-4 4.3.2 Stores Certification Authority (SCA) 4-5

4.4 DUTIES AND RESPONSIBILITES 4-5

4.4.1 Accountable Executive (AE) 4-6 4.4.2 Person Responsible for Maintenance (PRM) 4-6, 4-7 4.4.3 Stores/Parts Manager 4-8 4.4.4 Aircraft Certification Authority (ACA) Holder 4-8 to 4-9 4.4.5 Stores Certification Authority (SCA) Holder 4-9, 4-10 4.4.6 Personnel Performing QA Activities 4-10 4.4.7 Other Personnel with Technical Responsibilities 4-10, 4-11

4.5 PERSONNEL RECORDS 4-11



4.1 ORGANIZATIONAL CHART

4.2 COMPANY MANAGEMENT PERSONNEL 4.2.1 Certificate Holder / Accountable Executive (AE) 4.2.1.1 NAME: Mark Wiskemann 4.2.1.2 The Certificate Holder / Accountable Executive accepts the responsibilities

and accountability as detailed in CAR 106.02 and 106.03. 4.2.2 Person Responsible for Maintenance (PRM) 4.2.2.1 NAME: Kevin Robins AME License # M808980 4.2.2.2 The PRM meets the applicable requirements set out in CARs subpart

573.03(1) through (6); 4.2.2.3 The PRM is responsible to the AE for all of the activities that the AMO

undertakes and may assign management functions to specified employees. If applicable, assigned management functions will be defined in written format, accepted by the employee in writing, and submitted to Transport Canada for approval.

4.2.2.4 Where the PRM plans to be absent from the position for periods of up to

30 days the duties of the PRM may be assigned to a person who meets the requirements of CARs 573.03, except for the TC interview. The delegation will be issued in writing to the individual detailing the extent of the delegation and duration.

4.2.2.5 The individual must accept this delegation in writing, and a copy of the

delegation forwarded to TC immediately upon acceptance. Longer assignments will require a separate Transport Canada approval.

Company President (Accountable Executive)

Person Responsible for Maintenance (PRM)

Aircraft Certification Authority (ACA) Holders; Other personnel with technical responsibilities; contracted organizations.

Personnel with QA Duties /

Responsibilities



4.2.3 Stores / Parts Manager 4.2.3.1 NAME: Chris Redfern 4.2.3.2 The Stores/Parts Manager has been assigned the management functions

of the Company Stores. He is directly responsible to the PRM for the management and functional activities of the Stores.

4.3 CERTIFICATION AUTHORITY APPROVAL 4.3.0 The PRM shall issue the respective Certification Authority upon

completion of the Company requirements relative to the authority granted and successful evaluation by the PRM. Evaluation will include the candidates overall training and experience, as well as knowledge of Transport Canada requirements and Company policies and procedures.

4.3.0.1 Documentation of the evaluation(s) is by use of the applicable

Qualification Evaluation Checklist and the applicable Evaluation Sheet Found in Section 10 of this Manual.

4.3.0.2 For all categories of Company signing authority, if the Company Update

Training requirements are not met, Company signing authority is canceled on the thirtieth day following the expiration date of Update Training.

4.3.0.3 For all categories of Company signing authority, when the holder’s

employment with the Company is terminated, Company signing authority is immediately canceled. It is the responsibility of the employee’s direct supervisor to notify the PRM of the termination of employment.

4.3.0.4 Renewal for all categories of Company signing authority upon expired

license renewal, expired Update Training renewal, or re-employment with the Company is accomplished in accordance with the same procedures and requirements as that for original issue.

4.3.1 Aircraft Certification Authority (ACA) 4.3.1.1 ACA consists of two Authorities; Type 1 ACA and Type 2 ACA. Shop

Certification Authority is not in use at this time. 4.3.1.2 Type 1 ACA permits the holder to certify a maintenance release for non-

specialized work carried out on a Company Aircraft that he / she is approved for. A Type 1 ACA holder is also approved to carry out and certify an Independent Check on any Company helicopter listed in the Company scope of work



4.3.1.3 Type 2 ACA permits the holder to certify a maintenance release for

specialized work as follows:

Category 1 – Dynamic Components as listed in Section 3 to this manual.

Category 2 – Sheet Metal Structures as listed in Section 3 to this manual. 4.3.1.4 ACA may be issued to personnel when the following requirements have

been met:

a) Holds a valid TC AME license with an M1 or M2 rating applicable to the specific aircraft group (may hold an AME License with the S rating if for only Type 2 Category 2),

b) Meets the Recency Requirements of CAR 403.05, c) Has been evaluated by the PRM as having adequate experience relative

to the ACA being issued. This includes the airframe, engine and systems on the aircraft for Type 1 ACA; or structural repair / component overhaul for Type 2 ACA. The evaluation shall be by interview, practical demonstration of abilities, or written exams, which will be documented and kept on file,

d) Has satisfactorily completed the Company’s Initial Training program, e) Update training and Human Factors training requirements are met. f) For Type 1 ACA Has confirmation of completing an approved initial helicopter airframe and

engine type-training course for which they are required to sign the maintenance release; or are “Grandfathered” by virtue of their previous TC AME license endorsement(s) issued prior to August 1999. Proof of having held ratings may be by means of the superseded license, TC issued historical record, or prior AMO ACA held.

g) For Type 2 ACA -holds Type 1 ACA -has a minimum of 6 months of practical experience in component overhaul or sheet metal structures (as applicable)

4.3.1.5 The PRM will authorize each ACA holder by means of a letter and ACA Card that will define the specific certification authorities held. Each ACA

number is unique to the individual and will not be re-issued to other personnel.

4.3.1.6 A copy of this letter and ACA card will be kept in the employee’s file, and a

copy will be given to the individual. The ACA Card will be returned to the PRM when ACA authority is terminated.



4.3.2 Stores Certification Authority (SCA) 4.3.2.1 SCA holders are non-ACA holders who are authorized to perform

receiving inspections on aeronautical products entering the Company Stores system as well as issue certified aeronautical products and individual or small quantities from certified batches (such as hardware or o-rings) from the Company Stores to Company helicopters or work orders (as applicable)

4.3.2.2 SCA may be issued to personnel when the following requirements have

been met:

a) Has been evaluated by the PRM as having adequate knowledge of the Company Parts and Material Control Procedures Manual; Canadian Aviation Regulations relative to the position; and adequate training and experience regarding certification of, handling and storage of, receiving and issuing of Aviation Aeronautical Products, Aircraft Components, Materials, and consumables.

b) Has satisfactorily completed the Company’s Initial Training program. c) Update training and Human Factors training requirements are met.

4.3.2.3 The PRM will authorize each SCA holder by means of a letter and SCA Card that will define the specific certification authorities held. Each SCA

number is unique to the individual; and will include the Company AMO# and the individual’s SCA Number, which is the unique number linked to the SCA holder. As such, SCA numbers will not be re-issued to other personnel.

4.3.2.4 A copy of this letter and SCA card will be kept in the employee’s file, and a

copy will be given to the individual. The SCA Card will be returned to the PRM when SCA is terminated.

4.4 DUTIES AND RESPONSIBILITIES 4.4.0.1 All personnel with technical responsibilities are ultimately responsible to

the PRM for the accomplishment of their duties and responsibilities; they are required to be conversant with their assigned duties and the regulations, policies and procedures as described in this manual.

4.4.1 Accountable Executive (AE) 4.4.1.1 The Accountable Executive is ultimately responsible for all of the activities carried out by the Approved Maintenance Organization.



4.4.2 Person Responsible for Maintenance (PRM) 4.4.2.1 The Person Responsible for Maintenance is responsible to the

Accountable Executive for all of the activities carried out by the Approved Maintenance Organization. The PRM is authorized to remove aircraft from operation because of non-compliance with the requirements of the CARs, Inspection Schedule, or because the operation of the aircraft could have an adverse effect on the safety of persons, animals, property, or the environment.

4.4.2.2 The PRM is responsible for the Quality Assurance Program. Any

personnel performing QA duties report directly to him. His QA duties consist of, but are not limited to the following:

a) Establishing and maintaining an effective Quality Assurance Program; b) Ensuring that required audits are carried out on this AMO and external

agencies providing services to the Company in accordance with the QA Program;

c) Ensuring that corrective action is carried out to rectify any deficiencies

identified by the Quality Assurance Program; d) Retention of records associated to the Quality Assurance Program; e) Communicating all findings and results from the Quality Assurance

Program to the Company President; and when applicable the responsible manager, supervisor, or person holding responsibility for an area by title or other written delegation.

4.4.2.3 The PRM will ensure that all maintenance activities are accomplished in

accordance with the policies and procedures defined in this manual. His duties consist of, but are not limited to the following:

a) Coordinate the maintenance, repair, modification, overhaul and alteration

of aircraft and aeronautical products; ensuring the quality of aircraft maintenance workmanship by compliance with the manufacturers recommendations and/or industry standards

b) Act as liaison between the Company and Transport Canada regarding maintenance and related subjects;

c) Providing the Company with direction and policy respecting aircraft maintenance, parts, materials and support equipment;

d) Formulating and approving policies and procedures that will ensure proper management and efficient operation of the AMO;

e) Responsible for the control, distribution and preservation of records relating to the maintenance functions carried out by the Company;



f) Assigning production tasks, identifying problem areas and ensuring the

completion of the maintenance performed; g) Ensuring that maintenance personnel are competent regarding

maintenance methods to be employed in the performance of work; h) Ensuring that inspection and maintenance packages are complete with

respect to the work undertaken by the Company; i) Ensuring that the work performed and certifications have been entered in

the aircraft maintenance record prior to the aircraft’s return to service; j) Monitoring aircraft inspections, repair and modification processes

including quality of shop and/or work performed by external agencies; k) Ensuring that Company personnel comply with the procedures contained

in this MPM; l) Issue appropriate Certification Authority to qualified personnel; m) Ensuring that sufficient parts, materials, special tools and equipment are

available to accomplish the maintenance tasks; n) Receiving, preservation, stocking, issuing and documentation of

aeronautical products and materials; o) Maintaining records of certification and traceability for aeronautical

products and materials; p) Ensuring the quarantine stores area is maintained to an acceptable

standard and the contents are secure; q) Ensuring that all aeronautical products and materials issued are properly

identified; r) Ensuring that current technical publications are available to, and used by

maintenance personnel performing work on aircraft and components; s) Ensuring the condition and cleanliness of the work place and equipment is

maintained; t) Ensuring calibration of precision tools and equipment are current prior to

use; u) Retention of precision tool calibration records; v) Establishing a maintenance personnel training program as required; w) Ensure personnel with technical responsibilities have acquired the

necessary training courses or instruction when new or unfamiliar equipment is introduced into service;

x) Maintaining maintenance personnel records for training, authorizations, and qualifications;

y) Ensuring this manual and technical reference publications is up to date and amended in a timely manner;

z) Ensuring that Service Difficulty Reports are submitted to Transport Canada in accordance with this MPM;



4.4.3 Stores/Parts Manager 4.4.3.1 The Stores/Parts Manager is responsible to the PRM for managing the

acquisition, receiving, storage and distribution of all aeronautical products within the Company. Specific duties are outlined in the Parts and Material Control Procedures Manual (WALP&MCPM) which is located in Section 10 to this manual.

4.4.3.2 The training/competency requirements are the same as for the Stores

Certification Authority as detailed in section 4.3.5. 4.4.4 Aircraft Certification Authority (ACA) Holder 4.4.4.1 All Company Aircraft Certification Authority Holders are responsible to the

PRM for the performance, quality and regulatory compliance of their work; ensuring that all maintenance carried out on Company aircraft under his or her care is in strict conformity with the policies and procedures contained in the Canadian Aviation Regulations; Manufacturer’s Maintenance and Overhaul Manuals, and other Instructions for Continuing Airworthiness; and this Company Maintenance Policy Manual.

4.4.4.2 Specific responsibilities consist of, but are not limited to the following:

a) Remain current regarding applicable Airworthiness Directives, Service Bulletins, other manufacturer information and Instructions for Continuing Airworthiness regarding aircraft their ACA covers.

b) Ensure that all aircraft operating in his care are maintained in an condition, and that they are capable of meeting operational demands;

c) Coordinate with the PRM on all maintenance and inspection requirements for the aircraft assigned to him;

d) Monitor activities around his aircraft for adherence to approved maintenance practices;

e) Keeping company equipment, tools and work space in a clean and orderly fashion and complying with company regulations and safety practices.

f) Monitor aircraft spares inventories to ensure those quantities are kept at

acceptable levels; g) Ensure that all aeronautical products to be installed on Company

helicopters can be traced to an approved source; h) Ensure that all aeronautical products received meet the receiving

requirements of the Company MPM Section 8, Stores and Materials; i) Ensure that all unserviceable aeronautical products have the appropriate

forms and / or tags completed and that they are returned to the Company main base or shipped to the vendor as directed in a timely manner, and are adequately inhibited and securely packaged to prevent damage and corrosion in transit;



j) Lead and direct all personnel working on aircraft under his supervision, ensuring they are properly qualified or supervised for the tasks to which they have been assigned;

k) Maintain and update all current technical logbooks for aircraft assigned to him;

l) Ensure that all work carried out on aircraft assigned to him is recorded in the appropriate sections of the Journey and Technical Logbooks, Component History Records, and applicable Company record forms;

m) Ensure that component times between overhaul and life limits are not exceeded, and that components are not disassembled without permission from the PRM;

n) Ensure that the Certificate of Airworthiness remains in force and that the aircraft weighing record is current. Ensure that weight and balance amendments are computed and distributed in accordance with this manual for the addition or removal of any equipment;

o) Ensure that all aircraft manuals and documents required for the proper maintenance and inspection of the aircraft in his care are amended and updated in accordance with the requirements of the Company MPM;

p) Ensure that aircraft status and spares back orders are documented to provide continuity of aircraft maintenance and spares control with successive rotating ACA Holders;

q) Ensure that the engine(s) installed in the aircraft assigned to him are internally cleaned as required to ensure rated power is maintained;

r) Control and maintain all ground support equipment and shop tools assigned to the aircraft;

s) Develop recommendations for improved effectiveness for any areas within his scope of responsibility;

t) Carry out special assignments as directed by the PRM. 4.4.5 Stores Certification Authority (SCA) Holder 4.4.4.1 All Company Stores Certification Authority Holders are responsible to the

PRM to ensure that all aeronautical products brought into or issued from the Company Stores is in strict conformity with the policies and procedures contained in the Company MPM and its Documents Incorporated by Reference Maintenance as well as the Canadian Aviation Regulations.

4.4.4.2 Specific responsibilities consist of, but are not limited to the following:

a) Coordinate with the PRM on all matters affecting the aeronautical product requirements controlled via the Company Stores;

b) Monitor activities around his area for adherence to approved Company practices;

c) Monitor related spares inventories to ensure those quantities are kept at acceptable levels;



d) Ensure that all aeronautical products entering and leaving the Stores can be traced to an approved source;

e) Ensure that all aeronautical products received meet the receiving requirements of the Company MPM Section 8, Stores and Materials;

f) Ensure that all unserviceable aeronautical products transitioning through Stores have the appropriate forms and / or tags completed prior to being issued in-house for repair or sent to an approved Vendor for repair; ensure aeronautical products are adequately inhibited and securely packaged to prevent damage and corrosion in storage or transit;

g) Ensure that all personnel working within the Stores area under his supervision are properly qualified for the tasks to which they have been assigned;

h) Maintain and update the Company Inventory Control System for all products entering or being issued from the Stores;

i) Develop recommendations for improved effectiveness for any areas within his scope of responsibility;

j) Carry out special assignments as directed by the PRM. 4.4.6 Personnel Performing QA Activities 4.4.6.1 Personnel performing QA activities are directly responsible to the PRM for

the performance of, and while performing QA activities. 4.4.6.2 Company personnel performing QA activities shall be trained by the PRM

regarding the Quality Assurance Program outlined in Section 9 of this manual; and shall not have been directly involved in the work or processes being audited.

4.4.6.3 The PRM shall evaluate the individual prior to assigning them to QA activities. The evaluation shall be documented. It is desirable for Company personnel performing QA activities to have received structured training in QA, auditing techniques, or other related training; however this is not mandatory as the opportunity for on the job training (OJT) exists with the direct reporting to the PRM.

4.4.6.4 External agents conducting audits on behalf of the Company shall have documented training and practical experience in audit procedures. Evidence of their training and experience shall be provided to the PRM for his use and records. The person shall be evaluated and approved by the PRM prior to audit activities commencing.

4.4.7 Other Personnel with Technical Responsibilities 4.4.7.1 The PRM may require assistance in some areas that he is responsible for such as the Technical Library, painting, parts preparation, or other areas with duties that are applicable to the maintenance functions he is responsible for.



4.4.7.2 These duties may be carried out by individuals hired specifically to carry out those task(s) or company personnel filling other job descriptions within the company. Personnel are directly responsible to the PRM for the performance of these duties. 4.4.7.3 Personnel with Technical Responsibilities shall meet the applicable initial training requirements of this MPM as well as be trained as required to meet the responsibilities / duties of the position; prior to being authorized by the PRM. 4.5 PERSONNEL RECORDS

4.5.1.1 The Person Responsible for Maintenance maintains a separate personnel file for all Company maintenance personnel. These personnel files will include the following (as applicable):

a) Pertinent Personal data applicable to each individual b) Experience c) Qualifications d) Training History e) AME license f) Aircraft Certification Authority and/or Elementary Work Certification

Authority issued. 4.5.1.2 All personnel are to advise the PRM whenever there has been a change

affecting their personal records. 4.5.1.3 A current list of all Certification Authorities granted is maintained on a computer based program by the PRM. 4.5.1.4 All personnel records will be retained for a minimum of 2 years after the

Company no longer employs the individual.



5 TRAINING Section Paragraph / Title Page

5.0 Section Contents 5-1 5.1 General Description 5-2 5.2 Initial Training 5-2 5.3 Update Training 5-3 5.4 Additional Training 5-3 5.5 Human Factors in Maintenance Training 5-3 5.6 Independent Check Training 5-4 5.7 Maintenance Related Safety Training 5-4



5.1 GENERAL DESCRIPTION 5.1.0 Company personnel with technical responsibilities are exposed to Initial,

Update, Additional, and Human Factors training. All training is meant to provide theoretical and practical knowledge of regulatory, technical, and Human Factors subjects applicable to the individual’s duties.

5.1.0.1 Training may be provided through verbal instruction, demonstration, and

electronic or other medium, document review and on the job training. Each person receiving training shall demonstrate the satisfactory completion of each task or area of training to the PRM or assigned instructor prior to training record certification. In addition, training shall be provided on the applicable regulations and company policies to the degree necessary to complete their individual scope of work.

5.1.0.2 Each trainee shall be allocated sufficient time for training in each task or area

of training until they demonstrate adequate knowledge to the PRM or instructor providing the training.

5.1.0.3 A record of training completed will be provided to the individual upon

completion of the training session. The PRM shall maintain a copy of each record of training in the individual’s personnel file.

5.1.0.4 The PRM may evaluate and accept equivalent forms or records of training

issued by other training agencies or AMO’s, documenting the evaluation. 5.1.0.5 Details of training curriculum as well as copies of all training forms are found

in the Company Training Manual located in Section 10 to this manual. 5.2 Initial Training 5.2.0.1 Personnel shall successfully complete Company Initial Training prior to being

granted any technical responsibilities. Initial Training may comprise of, but may not be limited to Company policy; procedures; facilities and administrative familiarization; PRM evaluation (if necessary) for Aircraft Type and Series Differences training; maintenance related safety issues and human factors.

5.3 Update Training 5.3.0.1 All personnel with technical responsibilities shall complete Update Training at

least once every three years. Training may address changes to aircraft and engine manufacturer’s tasks, maintenance schedules, regulations, Company MPM and other documents, or other areas deemed necessary by the PRM. When new personnel are hired, the PRM may evaluate Update Training received through other AMO’s for acceptance. The evaluation must be documented.



5.3.0.2 Update Training may be obtained through, but not limited to, reviewing Company training material, attending aviation seminars; the use of “on line” training programs; trade publications; manufacturers training, interaction and discussions with qualified specialist organizations; Transport Canada publications, etc.

5.4 Additional Training 5.4.0.1 Additional training will be provided when new equipment, processes,

publications, or regulatory changes are implemented; any time it is discovered that correct procedures are not being followed; as determined by the Company Quality Assurance program or as directed by Transport Canada.

5.4.0.2 Curriculum for additional training will be developed by the PRM and tailored to

address each individual’s area of deficiency.

5.5 Human Factors in Maintenance Training 5.5.0.1 Newly hired staff accepting technical responsibilities that have not received

training in human factors will complete human factors training prior to performing their duties.

5.5.0.2 Initial training for human factors must be provided through a structured

classroom setting and be of duration adequate to cover all the following elements:

a) human performance; b) factors influencing human error, including:

(i) fatigue; (ii) stress; (iii) assertiveness; (iv) awareness; (v) resources; (vi) knowledge; (vii) team work; (viii) norms (commonly accepted standards and procedures); (ix) complacency; (x) pressure; (xi) distraction; and (xii) communication;

c) error management, including error prevention and error containment.

5.5.0.3 All personnel with technical responsibilities shall complete Update Training for

Human Factors at least once every three years. This training may be accomplished through textbook review, structured class, electronic or other medium that captures the applicable items listed above as determined by the corrective action process resulting from findings through the Company Quality Assurance program; Company Safety Program or as otherwise determined by the PRM.



5.7 Independent Check Training 5.7.0.1 Independent Check Training shall be carried out by a Company ACA holder

with ACA on the type of aircraft being trained for, and shall consist of the following elements:

a) Technical training on the aircraft manufacturer’s standard practices including airframe, powerplant and flight controls. b) Review of Transport Canada Airworthiness Notice C-010, latest

edition. c) Hands on review of the helicopter flight/powerplant control

cable/rod safety devices and their installation and rigging basics. 5.8 Maintenance Related Safety Training 5.8.0.1 Maintenance related Safety Training may be in the form of Maintenance /

Safety Memos issued by the PRM; verbal briefings, safety meetings, postings on the Safety Bulletin Board in the hangar, or issued by the PRM via email or posted via the Company website

5.8.0.2 For major maintenance safety related issues where a memo has been issued,

confirmation of memo review shall be obtained from each individual. 5.8.0.3 Records shall be maintained by the PRM for a minimum of two years after the

date of the meeting or memo issue.



6 MAINTENANCE RESOURCES Section Paragraph / Title Page 6.0 Section Contents 6-1 6.1 Facilities 6-2

6.1.2 Main Base 6-2 6.1.3 Sub-Base 6-2 6.1.4 Alternate Facilities and Remote Locations 6-2, 6-3

6.2 Tools and Equipment 6-3

6.2.2 Equivalent Tools or Equipment 6-4 6.2.3 Precision and Specialized Tooling 6-4 6.2.4 Calibration of Measuring and Test Equipment 6-4, 6-5

6.3 Technical and Regulatory Publications 6-5, 6-6



6.1 FACILITIES 6.1.1.0 Wisk Air Helicopters main base of operations is at 520 Orville Wieben

Crescent, Thunder Bay, Ontario; located at the Thunder Bay Ontario airport (CYQT).

6.1.1.1 All master work orders, work orders, personnel records, and all other documentation related to the A.M.O. are on file at this location.

6.1.2 Main Base 6.1.2.0 The main base building is temperature controlled and well lit with power,

compressed air and hot/cold water. It comprises of central administrative offices, secure Stores and Quarantine area, hoist and tooling necessary to perform the functions within the AMO Scope of Work as detailed in Section 3 to this manual. The hangar areas are capable of accommodating all aircraft types within the A.M.O Scope of Authority.

6.1.2.1 The contents of this manual are accessible at this location via the

Company website and shall be adhered to.

6.1.3 Sub-Base 6.1.3.0 The Company operates a Component Overhaul Shop and Maintenance

Base located in Brandon Manitoba. The building is temperature controlled and well lit with power, compressed air and hot/cold water. It comprises of an administrative office, segregated Component Overhaul Shop, secure Stores and Quarantine area as well as a hoist and tooling necessary to perform the functions within the AMO Scope of Work as detailed in Section 3 of this manual. The hangar area is capable of accommodating all aircraft types within the A.M.O Scope of Authority.

6.1.3.1 The contents of this manual are accessible at this location via the

Company website and shall be adhered to. 6.1.4 Alternate Facilities and Remote Locations 6.1.4.0 Due to the nature of helicopter operations the Company (Air Operator)

may conduct operations from alternate facilities and remote locations as required.



6.1.4.1 These operational requirements may dictate that the maintenance of

aeronautical products must be carried out (on site) away from primary or secondary maintenance bases. When these situations arise, temporary hangar space may be sought; or support equipment in the form of portable work tents, heaters, lighting, generators, etc. will be forwarded to the site as necessary to facilitate the maintenance.

6.1.4.2 Under these conditions any maintenance required under the AMO Scope

of Work as detailed in Section 3 to this manual may be carried out on-site with the exception of Dynamic Component overhauls.

6.1.4.3 The contents of this manual are normally accessible at this location via the

Company website and shall be adhered to. 6.1.4.4 In circumstances where the Company website is not accessible,

provisions shall be made by the PRM to ensure availability to the relative information is available to the ACA Holder. This may be by verbal communication, fax, email, or other available current technology.

. 6.2 TOOLS and EQUIPMENT 6.2.1.0 Tools, equipment, and test apparatus shall conform to the specifications,

or be equivalent to the specifications required by the manufacturer’s current maintenance manuals or instructions for continued airworthiness (ICA).

6.2.1.1 The Company maintains an inventory of necessary tools, test and ground

support equipment to properly maintain and inspect all aircraft and components outlined in the Scope of Authority. These tools and equipment may be transported from one maintenance facility to another or to various remote locations as necessary.

6.2.1.2 Tools and equipment that is not owned by the Company or not available at

an alternate location will be borrowed (via letter of permission), rented or loaned from another AMO, the airframe or engine manufacturer, or other tool supplier.

6.2.1.3 A listing of Company owned tools and equipment found in Section 10 to

this manual.



6.2.2 Equivalent Tools or Equipment 6.2.2.0 The PRM may approve the use of a tool or equipment deemed to be

equivalent to that recommended by the manufacturer for certain applications. Prior to use of an equivalent tool, the PRM shall compare performance criteria for the tool or equipment and ensure that the substituted tool or equipment can provide at least the same function, measurement, output, etc., as that recommended by the manufacturer.

6.2.2.1 The comparison and PRM approval shall be documented on a tool

equivalency form found in Section 10 to this manual. 6.2.3 Precision and Specialized Tooling 6.2.3.0 A record of all Company owned precision and specialized tools, including

those requiring calibration will be maintained by the PRM. Refer to Section 6.2.1.

6.2.3.1 Company and personal tools requiring calibration are tracked on the

Company computerized tracking system. 6.2.3.2 To ensure calibration control, a forecast is generated monthly. The PRM

will ensure this forecast is reviewed so he is aware of the status of the precision tools and may action those that are coming due for recalibration.

6.2.4 Calibration of Measuring and Test Equipment 6.2.4.0 All precision tools (including personal and borrowed tools) used on aircraft

or aeronautical products for torqueing, adjusting, setting, or otherwise measuring to specified values are subject to the Company calibration policy.

6.2.4.1 The Company employs the use of a Digital Torque Tester with calibration

traceable to the National Bureau of Standards. This unit will be used to verify torqueing devises within the limitations of the testing unit. Tools which are verified to be within the limits stated on the Calibrated Tools Schedule / Procedure (located in Section 10 to this manual) are approved for continued use.

6.2.4.2 Tools that do not meet the limits stated in the Calibrated Tools Schedule /

Procedure shall be sent to a facility approved to the National Bureau of Standards for adjustment or repair as required.

6.2.4.3 Test and calibration of precision tools not subject to 6.2.4.1 shall be

accomplished by a facility approved to the National Bureau of Standards or to a master gauge with calibration traceable to those standards.



6.2.4.4 Prior to use, precision tools must be verified by the ACA holder certifying the work, ensuring the tool is within the calibration interval specified. Any tool suspected of inaccuracy or damage will be taken out of service until such time as it is repaired and re-certified or replaced.

6.2.4.5 The calibration interval for Company owned and personal precision tools

is stated on the Calibration Schedule. 6.2.4.6 The initial calibration interval for precision tools new to the Company will

be as stated by the tool manufacturer; or as stated by the airframe, engine, or component manufacturers recommendations (if any).

6.2.4.7 Where the tool manufacturer; or airframe, engine, or component

manufacturer does not specify calibration intervals, the tool or equipment will be calibrated once every twenty four months from new; or for used precision tools, if a continuous calibration history has been maintained and is available.

6.2.4.8 Tools that do not meet this requirement shall be initially calibrated at one

year intervals until sufficient history is available to justify inclusion on the twenty four month schedule.

6.2.4.9 Depending on the documented history, the PRM may evaluate and adjust

the interval either up or down as deemed necessary. This will be documented in accordance with the Calibrated Tools Procedure.

6.3 Technical and Regulatory Publications 6.3.1.0 The PRM and all personnel with technical duties or responsibilities shall have access to all applicable technical and regulatory materials necessary to perform their duties. 6.3.1.1 As a minimum, these publications shall consist of:

a) Airworthiness Directives (Canadian, FAA, and Foreign as applicable) b) Aircraft and Engine Type Certificate Data Sheets c) Company Maintenance Control Manual d) Company Maintenance Policy Manual e) Airframe Manufacturer Maintenance Manuals. f) Airframe Manufacturer Parts Manuals. g) Airframe Manufacturer Service Bulletins. h) Engine Manufacturer Maintenance Manuals. i) Engine Manufacturer Parts Manuals. j) Engine Manufacturer Service Bulletins.



6.3.1.2 Additional technical or regulatory publications that may be necessary to perform maintenance shall be made available by the Air Operator or AMO as required.

6.3.1.3 In instances where the AMO’s technical publications library is not sufficient

to perform the required task, the aircraft operator is responsible to provide additional technical publications required to complete contract obligations.

6.3.1.4 Technical and regulatory publications utilized by the Company are

normally accessed via the originator’s website; however also may be available in paper, microfiche, CD-ROM or other electronic media as available by current technology.

6.3.1.5 The detailed listing of all publications held by the Company is located in

Section 10 to this manual. 6.3.1.6 The PRM shall track all publications on the Company computerized

tracking system. He shall ensure the status of all publications is reviewed on a annual interval against the Manufacturers Publication Status List.

6.3.1.7 The PRM shall ensure any relevant changes to information that may affect

the performance of maintenance are brought to the attention of those affected; thus ensuring current information is in use and available to personnel with technical duties or responsibilities.

6.3.1.8 It remains the responsibility of the ACA Holder certifying the work to

ensure the technical publication(s) in use are current and applicable. This is normally done by verifying the revision status of the publication, and reviewing the list of effective pages which is the control for all publications.

6.3.1.9 The PRM shall ensure that all hard copy technical and regulatory libraries

in use are current and maintained, with amendments promptly carried out and distributed as necessary.

6.3.1.10 Manuals that are found to not be maintained to current status shall be

immediately removed from availability and quarantined until such time as it is brought up to current status.

6.3.1.11 When any publication is borrowed from a source outside of the Company,

the PRM is responsible to confirm that publication is of the latest amendment status prior to its use by Company personnel.

6.3.1.12 Should the PRM not be accessible due to remote location or other

circumstance, the ACA Holder shall confirm that publication is of the latest amendment status prior to its use.



7. MAINTENANCE PROCESSES Section Paragraph / Title Page

7.0 Section Contents 7-1 7.1 Standards of Maintenance 7-2 7.2 Maintenance Process Control 7-2, 7-3, 7-4 7.3 Technical Records and Logbooks 7-4 7.4 Defect Entries 7-4 7.4.1 Defect Rectification Entries 7-5 7.5 Independent Check 7-5 7.6 Maintenance Release 7-6 7.6.1 Conditional Maintenance Release 7-6 7.7 Maintenance Arrangements 7-7 7.7.1 Subcontracts to Approved Organizations 7-7 7.7.2 Subcontracts to Unapproved Organizations 7-7 7.8 Service Difficulty Reporting 7-8



7.1 STANDARDS OF MAINTENANCE

7.1.0.1 All Company personnel performing maintenance (non-specialized or specialized) or elementary work on an aircraft or aeronautical product shall use the most recent methods, techniques, practices, parts, materials, tools, equipment and test apparatus that are:

a) specified for the aeronautical product in the most recent

maintenance manual or instructions for continued airworthiness (ICA) developed by the manufacturer of that aeronautical product. Where the recommendations of the aircraft manufacturer are incompatible with those of the engine, propeller or appliance manufacturer, the recommendations of the aircraft manufacturer shall prevail.

b) equivalent to those specified by the manufacturer of that

aeronautical product in the most recent maintenance manual or instructions for continued airworthiness; or

c) in accordance with recognized industry practices at the time the maintenance or elementary work is performed. 7.1.0.2 Overhaul, repairs and modifications to Aeronautical Products shall be

performed in accordance with data acceptable to the Minister. 7.1.0.3 Major repairs and major modifications to Aeronautical Products shall be

performed in accordance with data approved by the Minister or other data specified by the Minister.

7.2 MAINTENANCE PROCESS CONTROL 7.2.0.1 The PRM shall review the Air Operator’s TC Approved Maintenance

Schedule, inspection forms, and additional maintenance requirements as provided by the Air Operator or as otherwise required for accuracy and currency, and also to ensure that the intended work is within the Company’s scope of work.

7.2.0.2 The PRM is responsible to initiate all work orders, additional work sheets,

component overhaul sheets, and task cards for assigned work. These are generated from the Company’s computer based system. Samples of all forms used are contained in the Company Forms Manual, located in Section 10 to this manual.



7.2.0.3 He will also acquire all technical data, inspection forms, Major Repair & Major Modification Reports and other related documents to assist in the proper completion of the intended work.

7.2.0.4 The PRM will combine all required documents into a Master Work Order

and provide it a qualified person who then becomes the Work Order Manager, who initiates the work. Work order packages may be transmitted by the PRM to or between bases or remote field locations as necessary by the use of phone, fax, internet, or other current technology at the time.

NOTE: Detailed Work Order handling procedures are addressed in the Company Procedures Manual located in Section 10 to this manual.

7.2.0.5 All personnel are responsible to sign the appropriate section(s) of the work

order, additional work sheet(s), task card(s), inspection form(s), or other related documents as each task is completed. Details of the work and all parts and materials utilized shall also be entered on these documents as required.

7.2.0.6 Each entry is to be legible, permanent, dated and include the AMO

number and ACA number of the ACA holder. 7.2.0.7 When all tasks are completed, the ACA holder will ensure that

independent checks have been completed and certified as required. The ACA holder will then make the appropriate entries in the Aircraft Journey Logbook and pertinent Technical Records for the aircraft or aeronautical product and sign the Maintenance Release for the work carried out.

7.2.0.8 The Company uses a Work Package Completion Checklist (sample located in the Forms Manual, found in Section 10 to this manual). Refer to MPM Section 9 – On-Going QA Requirements for additional details of its

use. 7.2.0.9 Using the Work Package Completion Checklist, the ACA Holder will

review the work package to ensure that all tasks have been completed and signed accordingly; all parts utilized are recorded on the work; and other areas addressed on the form are completed as required. He will initial each area completed or state “not applicable” or initial as “N/A” followed by his initials where that is the case.

7.2.0.10 Prior to flight, the ACA holder will review the package with the Air Operator

Pilot in Command. Refer to the Air Operator MCM instructions for Technical Dispatch Following Maintenance.



7.2.0.11 Once the aircraft is returned to operational service, the package is then returned to the PRM who will review all documents to ensure that all tasks, parts used and other entries have been completed and signed accordingly; documenting his review on the Work Package Completion Checklist.

7.2.0.12 As the Company is an Air Operator as well as AMO, the completed work

order package is retained by the Company as part of the technical record for the aircraft in accordance with the MCM.

7.2.0.13 If work is performed for an external Air Operator, the AMO will provide the

required work records to the Air Operator in accordance with its MCM and retain a copy of the AMO work package for a minimum of two years after the work order is closed.

7.3 TECHNICAL RECORDS and LOGBOOKS 7.3.0.1 The Technical Records for each aircraft operated by the Air Operator is

described in the relative section of the Operator’s Maintenance Control Manual.

7.3.0.2 Logbooks used by the Air Operator are described in the relative section of

the Operator’s Maintenance Control Manual. 7.4 DEFECT ENTRIES 7.4.0.1 Defects occurring during operation of the aircraft are entered in the Aircraft

Journey Logbook by the Pilot in Command prior to the next flight in accordance with the Company Operations Manual (COM) and MCM.

7.4.0.1 Defects found by an AMO ACA Holder during inspections or other

maintenance activities will be entered by the PRM or ACA Holder responsible for the aircraft as follows:

a) Defects found during routine servicing or line maintenance, including pre-flight checks will be entered in the Aircraft Journey Logbook.

b) Defects found during scheduled inspections or other maintenance

activities covered by a work order will be entered on the work order additional work sheet.



7.4.1 Defect Rectification Entries 7.4.1.1 Once the physical rectification process is complete, the details of the

rectification are entered either in the Aircraft Journey Logbook, or on the additional work sheet as applicable. If the details of the rectification are contained in the work order, reference to the work order and its number must be included in the Aircraft Journey Logbook entry.

7.4.1.2 Outstanding work and defects which are not rectified that are deferrable shall be deferred in accordance with the Air Operator’s MCM. 7.5 INDEPENDENT CHECK 7.5.0.1 An Independent Check must be conducted following work that disturbs

engine or flight controls. 7.5.0.2 Prior to the aircraft engine(s) being started, the work must be

independently inspected and certified by a person who meets the AMO training requirements and has been approved by the PRM. (An AME holding ACA on type with another AMO is deemed to meet this requirement).

7.5.0.3 The person carrying out the Independent Check shall inspect the affected

system for correct assembly and correct locking of any parts disturbed by the maintenance performed; as well as an operational check for proper sense and range of motion of the affected engine or flight controls.

7.5.0.4 On completion of all technical record entries requiring an Independent

Check, the ACA or EWCA holder who performed the Independent Check shall enter the following statement:

“I have inspected the engine and / or flight controls that was / were affected by the work accomplished for correct assembly, locking, and sense of operation”.

NOTE: The use of the initialism “ICC” is understood to mean the above statement.

7.5.0.5 The Independent Check statement is then certified by the approved

person entering the Company AMO number, their ACA or EWCA number as applicable, and signature.



7.6 MAINTENANCE RELEASE 7.6.0.1 Maintenance Release certification is limited to ACA holders only. On

completion of all technical record entries requiring a maintenance release, the ACA holder certifying the work shall enter the following statement:

“The described maintenance has been performed in accordance with the applicable airworthiness requirements.”

NOTE: The use of the code “A” is understood to mean the above statement.

7.6.0.2 The Maintenance Release statement is then certified by the ACA holder

entering the Company AMO number, their ACA number and signature. 7.6.1 Conditional Maintenance Release (CMR) 7.6.1.1 Conditional Maintenance Release (CMR) certification is limited to ACA holders. 7.6.1.2 Where an ACA Holder signs a maintenance release in respect of work

performed on an aircraft, the satisfactory completion of which cannot be verified by inspection or testing of the aircraft on the ground, the maintenance release shall be made conditional on the satisfactory completion of a test flight carried out by inclusion of the phrase “subject to satisfactory test flight” as part of an entry including sufficient description of the system(s), function(s), characteristic(s), etc. that is to be verified during the test flight.

NOTE: The use of the code “B” is understood to mean the phrase

“subject to satisfactory test flight”. 7.6.1.3 Following a test flight conducted to verify the satisfactory completion of the

maintenance carried out; the Pilot-in-Command (PIC) shall enter the results of the test flight in the aircraft journey log. Where the entry indicates that the results of the test flight are satisfactory; that entry completes the maintenance release. The entry by the PIC should include sufficient detail of the results of the test flight confirming the system(s), function(s), characteristic(s), etc. are normal, or otherwise meet the standards for the type.



7.7 MAINTENANCE ARRANGEMENTS (Contracts) 7.7.0.1 From time to time, work may be contracted out to other companies for

work that either falls within the Company Scope of Work, or is outside of the Company Scope of Work, such as Specialized Work.

7.7.0.2 Subcontractors fall into two categories; Transport Canada Approved

Organizations (AMO), and Organizations that are not Transport Canada approved (Unapproved Organization).

7.7.0.3 In the case of work performed outside Canada, the organization must be

approved in accordance with an agreement between Canada and that State, which provides for an acceptance of that work.

7.7.0.4 Contracts for short term maintenance or work required are normally

authorized through the use of a Purchase Order (PO) or Letter of request. 7.7.0.5 Contracts of longer term (normally longer than 6 months) shall be

authorized through a formal maintenance agreement (copy located in Section 10 to this manual).

7.7.0.6 Each maintenance agreement shall specify the scope of work to be done,

the standards of that work, any special requirements, and reference any regulatory requirements applicable.

7.7.0.7 Subcontractors providing services for periods longer than six months, or

as determined by the PRM are subject to the relative sections of the Company Quality Assurance Program and may be audited accordingly.

7.7.0.8 All maintenance agreements shall be kept on file at the Thunder Bay

facility. 7.7.1 Subcontracts to Approved Organizations: 7.7.1.1 The PRM shall ensure the details of each contract are contained in the

work package. The PRM will also ensure that the company completing the work provides the required documentation and proper certification for the work completed.

7.7.2 Subcontracts to Unapproved Organizations: 7.7.2.1 If an Unapproved Organization is utilized the PRM is responsible to

ensure the organization has the facilities, capabilities, and skilled personnel to conduct the work.

7.7.2.2 All work carried out must be done under direct supervision by the

Company, which will be responsible for the quality control and final certification of all work carried out by the unapproved organization.



7.8 SERVICE DIFFICULTY REPORT (SDR) 7.8.0.1 Anyone finding a defect on an aircraft or aeronautical product that may warrant an SDR submission will bring it to the attention of the PRM. 7.8.0.2 Defects that may warrant reporting as a Service Difficulty shall be evaluated by the PRM to decide if a SDR is required. He may use the SDR Logic Chart (TP14134) produced by TC, or other tools available to him in the decision making process. A sample of the SDR Logic Chart is maintained in Section 10 to this manual. 7.8.0.3 All defects deemed reportable, shall be cause for the PRM to initiate a

SDR within 3 working days after the reportable service difficulty is discovered. Reporting shall be electronically thru Transport Canada’s website at www.tc.gc.ca/wsdrs (or updated link if changed by TC).

7.8.0.4 The PRM shall maintain a file of all submitted SDRs. The ability to access

submitted SDRs via Transport Canada’s SDR website constitutes maintaining the file of SDRs.

http://www.tc.gc.ca/wsdrs



8 STORES and MATERIALS Section Paragraph / Title Page

8.0 Section Contents 8-1 8.1 General 8-2 8.2 Vendors 8-3 8.3 Purchasing 8-3 8.4 Receiving 8-3 8.5 Parts Removed From Company Aircraft 8-4

8.5.1 Unserviceable Parts 8-4 8.5.2 Repairable Parts 8-4 8.5.3 Serviceable Parts 8-4

8.6 Undocumented Parts 8-5 8.7 Distribution of Parts 8-5

8.7.1 Within the AMO 8-5 8.7.2 Outside the AMO 8-5

8.8 Shelf Life Control 8-6 8.9 Hazardous Materials 8-6 8.10 Quarantine Stores 8-6, 8-7 8.11 Scrapping of Parts 8-7



8.1 GENERAL 8.1.1.1 All parts and materials used or provided for maintenance, Elementary Work, or servicing of helicopters shall conform to the specifications, or

be equivalent to the specifications specified by the manufacturers parts list, flight manual; or other data authorized by type design such as STC or

STA, PMA/PDA, etc. 8.1.1.2 Reporting directly to the PRM, Stores is under the control of the Stores /

Parts Manager who may train, and be assisted by Company personnel for day to day operation of the Stores area.

8.1.1.3 The Stores/Parts Manager is responsible to the PRM for managing the acquisition, reception, storage and distribution of all parts, materials and

components and related activities meet the requirements of this manual as well as the Parts & Material Control Manual (WALP&MC) which contains the detailed procedures of the stores, product, and material control. The WALP&MC manual is located in Section 10 to this manual.

8.1.1.4 The Stores area is a secure, climate controlled area dedicated to the

receiving, storage and distribution of aeronautical products, parts and materials.

8.1.1.5 The Stores is organized so that only acceptable parts and supplies are

received and issued. The stores are provided with suitable shelving, etc. to ensure basic standard practices necessary to properly protect stored items. There is suitable storage for the records of all aeronautical products received, stored, issued, shipped or otherwise disposed of for all aeronautical products maintained in the system.

8.1.1.6 Storage and handling of aeronautical products and materials will ensure

the prevention of damage, abuse, deterioration and loss. 8.1.1.7 Under no circumstances will an item be removed from stores for use on an

aeronautical product that does not meet the requirements of this MPM. 8.1.1.8 The company does not engage in formal parts pooling arrangements.



8.2 VENDORS 8.2.0.1 The PRM will maintain a list of Company approved vendors. Approved

Vendors may be subject to the Company Quality Assurance Program as detailed in MPM Section 9.

8.2.0.2 All parts and materials destined for installation on Company aircraft or

aeronautical products shall be obtained from Vendors that have met the approval process as detailed in the WALP&MC manual.

8.2.0.3 In the event parts or material must be obtained from a Vendor that is not

currently approved by the Company, the PRM must approve the purchase prior to the order being placed. If other than a one-time purchase, the PRM may elect to have the Vendor added to the Approved Vendor List, the details of the process are contained in the WALP&MC manual.

8.3 PURCHASING 8.3.0.1 The PRM, Stores Manager or other person approved by the PRM will

order all parts. All parts will be obtained from Company approved suppliers by the issue of a Purchase Order (P.O.), with an individual number; which will also specify any certification requirements. The purchase order number will be used to trace the item back to the original source of supply and relative certifications.

8.4 RECEIVING 8.4.0.1 Upon receipt of parts or materials, the person receiving the parts will

conduct a receiving inspection in accordance with the WALP&MC manual prior to the certified part being placed into stores or direct shipped to an aircraft.

8.4.0.2 The person receiving the parts will advise the PRM of any discrepancies in

the shipment. Items that do not meet the requirements will be placed in Quarantine until the requirements can be met, the item is returned to the supplier, or it is otherwise disposed of.

8.4.0.3 Aeronautical products, parts and materials not containing airworthiness documentation must be placed in Quarantine until such time as proper documentation is received. 8.4.0.4 Any shipping and other related documents are attached to the P.O., which is then filed alphanumerically by P.O. number. All receiving records will

be kept for at least 2 years after a part has been issued from Stores. After this time at the discretion of the PRM these files may be disposed of or moved to a secure file storage area.



8.5 PARTS REMOVED FROM COMPANY AIRCRAFT 8.5.0.1 All personnel shall handle parts removed from Company aircraft as if the

part is serviceable, and treat such parts with due care and attention. 8.5.1 Unserviceable Parts 8.5.1.1 Unserviceable parts shall be tagged with a Company Removal tag, with all

pertinent information entered, including the signature and ACA number of the person removing the part.

8.5.2 Repairable Parts 8.5.2.1 Repairable parts removed from a Company helicopter for immediate repair

and re-installation on the same helicopter shall be tagged with a Company Removal tag, with all pertinent data entered on the tag, including the signature and ACA number of the person removing the part.

8.5.2.2 The tag shall remain with the part until such time as it is repaired and re-

installed on the helicopter. If the details of the repair are entered in the work order, a Maintenance Release tag is not required.

8.5.2.3 Should the decision be made to not use the repaired part on the same

helicopter, a Company Maintenance Release tag shall be attached with all pertinent information entered, including the signature and ACA number of the person certifying the part.

8.5.2.4 The part will then be entered into the stores system beginning with the

receiving inspection for obvious damage and correct documentation. The part with its certification is then placed in stores.

8.5.3 Serviceable Parts 8.5.3.1 Parts removed serviceable from a Company helicopter that are not re-

installed on the same helicopter shall have a Company Maintenance Release tag attached with all pertinent information entered, including the signature and ACA number of the person certifying the part. This includes parts removed for troubleshooting purposes, maintenance convenience, life-limited parts removed with time remaining, etc.

8.5.3.2 The part will then be entered into the stores system beginning with the

receiving inspection for obvious damage and correct documentation. The part with its certification is then placed in stores.



8.6 UNDOCUMENTED PARTS 8.6.0.1 Parts obtained that do not have supporting documentation are classified

as Undocumented Parts and shall not be used by the Company unless the part has been evaluated pursuant to the process set out in Appendix H of CARs Standard 571.

8.6.0.2 Life limited parts for which a complete technical history is not available

cannot be further evaluated under Appendix H and shall not be used by the Company. These parts include:

a) life-limited parts that are subject to limits on flying hours, landings,

operating cycles or calendar time in service, or combinations thereof;

b) parts that are required to be rejected in accordance with the instructions for continued airworthiness following an abnormal occurrence; or

c) parts that are eligible for use in multiple applications with different operational limitations, or different limits on the time in service, which if exceeded would require rejection of the part.

8.7 DISTRIBUTION OF PARTS 8.7.0.1 Under no circumstances will an item be removed from stores for use on an

aeronautical product that does not meet the requirements of this MPM. 8.7.1 Within the AMO 8.7.1.1 All parts issued to an aircraft or work order will have the current

certification tag, TC Form One, or other approved documentation with it, which will include the part number, serial number (if applicable) and PO number (if applicable) so the information can be entered on the work order for that aircraft providing traceability to the original supplier.

8.7.2 Outside the AMO 8.7.2.1 The Company does not normally distribute parts to other companies.

Should a situation arise where a part or parts are distributed outside the AMO, the purchaser will be provided with the original documentation from the original supplier. The Company will retain a copy of the documentation including the purchase order and sales documents.



8.8 SHELF LIFE CONTROL 8.8.0.1 Applicable manufacturer’s shelf life requirements shall be adhered to. 8.8.0.2 All items that have a shelf life shall have the date of expiry clearly

indicated on the package / container as applicable. 8.8.0.3 All items with a shelf life are entered into the Company computer tracking

system once they have passed the receiving inspection. The system generates a message when any items are due, enabling the item to be removed from stores prior to being used.

8.8.0.4 The end user shall ensure to verify all life sensitive items upon removal

from stores and / or prior to use, to ensure the products expire date is not passed.

8.8.0.5 All shelf life limited materials will be removed and quarantined or disposed

of in accordance with current regulations on or prior to its expiry date. 8.9 HAZARDOUS MATERIALS 8.9.0.1 All hazardous materials will be identified and applicable WHMIS labeling

utilized. Hazardous materials with specified handling and storage requirements will be treated accordingly.

8.9.0.2 Within the hangar, flammable materials will be stored in a placarded

cabinet meeting the applicable fire resistant specifications. 8.9.0.3 Further details may be found in the Company Health and Safety Manual. 8.10 QUARANTINE STORES 8.10.0.1 A separate secure “Quarantine Stores” is provided to contain parts that

are received without proper documentation or otherwise fails to meet the requirements of this manual. Any item that does not possess the proper documentation, cannot be identified, or is being held for other reasons or investigation after failure is to be immediately tagged and placed in quarantine.

8.10.0.2 Any non-conforming parts, including expired shelf life items, will be

identified with an unserviceable tag and held in Quarantined Storage until the PRM decides further action, including return to Vendor, repair, overhaul, disposal, etc.



8.10.0.3 Access to the Quarantined Storage area is limited to the PRM or other person(s) with PRM approval at the time. The PRM must “pre-approve” the removal of any parts removed from Quarantine Stores regardless of the reason.

8.11 SCRAPPING OF PARTS 8.11.0.1 The PRM shall control the scrapping of parts. Under the discretion of the

PRM, any part that has reached its life limit may either:

a) be identified as un-airworthy and kept segregated in the Quarantine Storage area; or

b) be scrapped and disposed of. 8.11.0.2 Under the supervision of the PRM, parts that have reached the specified

life limit, or are otherwise deemed unserviceable for further use, shall be rendered unusable (scrapped) by cutting, grinding, or otherwise defacing.



9. QUALITY ASSURANCE PROGRAM Section Paragraph / Title Page 9.0 Section Contents 9-1 9.1 General 9-2 9.2 QA Personnel 9-2 9.3 External Supplier QA 9-3

9.3.1 External AMO 9-3 9.3.2 Vendor Audit 9-3

9.4 Annual QA Requirements 9-4 9.5 On-Going QA Requirements 9-4

9.5.1 Post Maintenance QA 9-4, 9-5 9.5.2 Interim Finding Program 9-5

9.6 Audit Report and Non-Conformances (Findings) 9-5 9.7 Audit and Corrective Action Plan Tracking 9-6 9.8 Corrective Action Plans 9-6

9.8.1 Immediate Action 9-6 9.8.2 Short Term Action 9-6 9.8.3 Long Term Action 9-7 9.8.4 Root Cause Analysis 9-7 9.8.5 Follow-Up Action 9-7



9.1 GENERAL 9.1.1.1 The Quality Assurance Program is the main priority of Wisk Air

Helicopters. The prime objective of the Quality Assurance Program is to verify compliance with the regulations, TC approved Company MPM and effectiveness of the Maintenance System; ensuring continuous improvements throughout all functional areas of the AMO and its maintenance activities.

9.1.1.2 Details, checklists, forms and procedures pertaining to the QA program

are located in the Company Quality Procedures Manual (WALQPM), located in Section 10 to this manual.

9.1.1.3 Audit Checklists used will be from the WALQPM, or developed and

approved by the PRM for the purpose of the area being audited at that time. Additional Audit Checklists that are approved and used will be evaluated by the PRM for potential inclusion in the next amendment to the WALQPM.

9.2 QA PERSONNEL 9.2.0.1 The PRM is responsible for the implementation and control of the QA

Program; however he may assign the functional aspects of the QA Program to the Quality Assurance Manager (QAM).

9.2.0.2 If assigned, the Quality Assurance Manager is responsible to the PRM to

ensure that all functions defined in the approved MPM are subject to internal quality assurance audits and ensure that all referenced procedures remain applicable and effective.

9.2.0.3 It is desirable for a QA Auditor to have documented training regarding audit

techniques and protocol as well as demonstrated experience regarding Air Operator / AMO Audits; however the PRM or QA Manager may evaluate Company personnel or other individuals with aviation experience as a Pilot or AME who may not have supporting documentation as an Auditor. This evaluation shall be documented on the form found in the WALQPM.

9.2.0.4 Should the PRM or QAM be satisfied the individual has sufficient

understanding of auditing protocol, he may approve the individual to conduct the audit, as long as they have not been directly involved in the process or processes to be audited. While performing these duties, personnel report directly to the PRM or QAM; and their QA duties take precedence over any other duties.



9.3 EXTERNAL SUPPLIER QA 9.3.1 External AMO 9.3.1.1 External AMOs may be subject to QA oversight at the discretion of the

PRM, or at the direction of the Accountable Executive; however are not normally scheduled to be audited as their QA program is monitored by TC.

9.3.1.2 An initial audit of an external AMO or other facility shall be conducted by the

PRM, QAM or approved Auditor prior to commencing with a long term maintenance agreement to ensure the capabilities, tooling, and other resources exist to support the requirements of the contract.

9.3.2 Vendor Audit 9.3.2.1 Vendors supplying aeronautical products may be subject to QA oversight at

the discretion of the PRM based on the results of receiving inspections for products received and the results of the Company QA Internal Audit Program.

9.3.2.2 Original equipment manufacturers (OEM) such as the airframe and engine

Manufacturers are deemed to be approved sources and will not normally be subject to audit by the Company.

9.3.2.3 Other sources of supply of aeronautical products that are not part of an

AMO may be subjected to audit, based on products provided and business volume. Audit methods may include on-site external audit, mail out vendor questionnaire/self-audit, or acceptance of the vendor’s own internal audit report.

9.3.2.4 The PRM shall retain a record of these audits for a minimum of 2 years after the last vendor activity.

9.3.2.5 Providers of consumer products not specific to aeronautical use (such as

cleaning supplies, chemicals, paints, etc.) are not subject to audit.



9.4 ANNUAL QA REQUIREMENTS 9.4.0.1 The entire maintenance system will be audited annually within a flexible

timeframe not to exceed the first day of the thirteenth month from the previous audit. The audit may be carried out on a segmented basis, as long as the full audit requirements are met and tracked in accordance with Section 9.7.

9.4.0.2 The annual audit will be carried out by an auditor approved by the PRM,

using the Audit Check Sheets contained in the WALQPM. The Audit Check Sheets will include all activities covered by the MPM. Additions to the check sheets during the audit, or the use of additional or alternate checklists or forms is permissible if evaluated by and approved by the PRM as being pertinent to the audit.

9.5 ON-GOING QA REQUIREMENTS 9.5.0.1 Due to the size of the Company, the PRM may choose to conduct a

personal audit of any policy, function, element, process, or area of maintenance activity at his discretion, or at the direction of the Accountable Executive. Any audits of this nature would be carried out in addition to the annual audit requirement; and shall be identified for independent verification during the next annual internal audit.

9.5.0.2 Semiannual Management reviews of the QA Program will be undertaken

by the AE, PRM, and other personnel as directed by the AE. The purpose is to review any continuing issues that have arising from the internal audit, corrective actions, and any respective follow-up activities; thus ensuring the QA Program remains effective. The results of this review shall be documented.

9.5.1 Post Maintenance QA

9.5.1.1 The use of the Work Package Completion Checklist (sample located in

Section 10 to this manual) offers two levels of work package review prior to closing and filing of the work package.

9.5.1.2 The first is carried out by the AMO ACA holder certifying the work. The

ACA holder conducts his review of the work package and initials the applicable boxes on the Work Order Completion Checklist, signifying all applicable areas have been completed, certified, and signed accordingly once the work is completed prior to acceptance by the Company.



9.5.1.3 The second is carried out by the PRM will review all completed work packages prior to closing and filing with the aircraft records. This review will also be documented on the Work Package Completion Checklist Form.

9.5.1.5 The PRM shall not conduct the final review of a Work Package where he

has utilized his ACA issued by the Company AMO. Another person approved by the PRM shall conduct the final review.

9.5.2 Interim Finding Program 9.5.2.1 The interim finding program is a non- punitive reporting system for all staff

to report any errors, potential risks or concerns that they are aware of. This reporting system will focus on the root cause and the long-term corrective actions rather than who’s at fault. Further details of the interim finding report may be found in the WALQPM.

9.5.2.2 Corrective Action Plans shall be carried out in accordance with Section 9.6

to this manual.

9.6 AUDIT REPORT AND NON-CONFORMANCES (FINDINGS) 9.6.0.1 Examples of compliance as well as non-compliance shall be entered on

the audit checklists. The nature of some audit checklist areas may not warrant a specific itemization of examples of compliance; therefore an area checked as “OK”, “Satisfactory”, “Yes”, or other positive indicator on the checklist constitutes the example of compliance.

9.6.0.2 When deficiencies are discovered the Auditor shall generate an Audit

Finding using the Company Finding form, located in the Company Audit Manual.

9.6.0.3 The audit report will be produced by the person conducting the audit activities

within 15 working days (immediately if a Finding affecting airworthiness or safety is discovered) and send it to the AE and PRM. The PRM will follow the

Corrective Action Plan process identified in Section 9.8. 9.6.0.4 The audit report and copy of all findings will be retained by the PRM for a

minimum of two audit cycles or two years, whichever is greater.



9.7 AUDIT and CORRECTIVE ACTION PLAN TRACKING 9.7.0.1 Scheduled audits as well as Audit Findings from either scheduled audits or on-going QA are entered by the PRM on the computer based tracking program utilized by the Company. 9.7.0.2 The item is entered into the system with a brief description along with the next interval(s) requiring action. A report is able to be generated by the PRM or AE showing all Findings whether open or closed, any activities coming due, and the time remaining until due. This enables tracking of all scheduled audits, audit Findings, Corrective Actions, and planning of Follow-up activities. Use of this system becomes a part of the Audit Report, and will be retained as such. 9.8 CORRECTIVE ACTION PLANS (CAP) 9.8.0.1 The PRM will initiate a Corrective Action Plan for all Audit Findings, which may also involve another manager or other personnel involved in the finding. 9.8.0.2 Using the Risk Assessment Chart located in the WALQPM a risk

assessment will be conducted on the Audit Finding to determine the Risk Level.

9.8.0.3 A Risk Level of Hi or Moderate requires an Immediate Corrective Action to

be initiated, with appropriate measures implemented mitigate the Risk Level to Low.

9.8.0.4 A Risk Level of Low indicates the Short Term Corrective Action Plan may

be initiated. 9.8.0.5 The CAP may involve any or all of the following as deemed appropriate by

the PRM: 9.8.1 Immediate Corrective Action 9.8.1.1 Action taken immediately upon identification of the audit finding to remove

the immediate threat to airworthiness or aviation safety.

9.8.2 Short Term Corrective Action 9.8.2.2 Action to correct a non-conformance that does not pose an immediate

threat to airworthiness or aviation safety. Initial conformance is established quickly until long-term action is completed to prevent recurrence of the non-conformance. Short-term corrective action will normally be initiated within 30 days of the date on the initial Audit Finding.



9.8.3 Long Term Corrective Action 9.8.3.1 Action that has two components:

a) The first may involve identifying the root-cause of the non-conformance. b) The second will indicate the measures the Company will take to prevent a recurrence. This may include implementing a system or process change if required, amending the MPM if required, as well as coordinating any additional training requirements for personnel. Long-term corrective action will normally be initiated within 90 days of the date on the initial Audit Finding.

9.8.4 Root Cause Analysis (RCA) 9.8.4.1 To determine the Root Cause of a non-conformance, a RCA must

performed as part of a Corrective Action Plan for a Finding that is determined to be Moderate or High, as determined by using the Risk Assessment Chart located in the WALQPM.

9.8.4.2 A RCA may be performed at the discretion of the AE or PRM as part of a

CAP for a Finding that is determined to be Low.

9.8.5 Follow-up Action

9.8.5.1 To ensure effectiveness of the implemented Corrective Action Plan, the PRM or another qualified person approved by the PRM will evaluate the Corrective Actions implemented on a regular basis, until the Corrective Action is deemed effective and the Audit Finding may be closed. Follow- up activities shall be completed within 180 days of the initial audit finding. 9.8.5.2 If the Corrective Action is deemed to be not effective at any time during

the Follow-up Action; the 180 day time frame is exceeded; or a Repeat Audit Finding is generated; the PRM must address the Finding immediately with an investigation as to why the Corrective Action is not effective. The PRM will implement any required changes to the Corrective Action Plan or address the Repeat Finding within seven working days.



10. DOCUMENTS INCORPORATED BY REFERENCE (DIR) 10.1.1 General 10.1.1.1 The contents of the Documents Incorporated by Reference section are not considered part of the formal Maintenance Policy Manual and are therefore not subject to Transport Canada Approval. Each document or form is developed and maintained in accordance with this MPM; certified and controlled by the PRM via the Index / LEP for the particular DIR. This eliminates the requirement for a MPM amendment as an amendment to a DIR is generated. 10.1.1.2 Company Personnel shall use the applicable DIR when and as described

in the relative section of the MPM; as described on the form, or within the DIR itself (as applicable). Current completed forms will be maintained on file at the Company’s main office for a minimum of two years after completion.

10.1.1.3 Each amended DIR page shall indicate the amendment number and

amendment date at the bottom of the page. A vertical line drawn in the right margin shall indicate the amended text.

10.1.1.4 The PRM shall complete a new Index / LEP to identify the amended pages

and sign the following compliance statement… “The Documents Incorporated by Reference as identified on this LEP meet the policy requirements of the Wisk Air Helicopters Maintenance Policy Manual and comply with the Canadian Aviation Regulations.” in the space provided.

10.1.1.5 He shall then forward the amended DIR, new Index, and Amendment Control Page to each MPM holder within 30 days. 10.1.1.6 Following DIR Section amendment, the manual holder shall sign and

return the amendment control page to the PRM. This action confirms insertion of the amendment.



10-2 INDEX OF DOCUMENTS INCORPORATED BY REFERENCE

Note: The Page Number as referenced on the Index / List of Effective Pages is also used as the Document Number.

10-2.1 The Following Manuals are held in a separate manual (10-0 DIR) Located in the Company’s “Maintenance Library” Document Document Number Name 10-3 List of Definitions

10-4 WAL Quality Procedures Manual 10-5 WAL Parts and Material Control Manual 10-6 WAL Training Manual 10-7 WAL Forms Manual 10-8 WAL Aircraft Bridging Manual 10-9 WAL Daily Inspection Procedures Manual 10-10 WAL Maintenance / Maint. Control Procedures Manual 10-11 WAL Technical and Regulatory Materials Listing 10-12 WAL Operational Aircraft Listing 10-13 WAL Calibrated Tools Schedule / Procedure 10-14 WAL Approved Maintenance Schedules (MSA)