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IntroducingMaryland VINE Protective Order

Fall 2010

Tim Bingham

Director of VINE Protective Order Services

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Agenda • Appriss and Maryland Partnership

– Quick overview of projects already in place and explain how VINE Protective Orders fits in

• Where is VPO today– Who else has this Program

• How Does VPO work?• Where does the Data come from?• How will Victims/others be able to access MD VPO?• A look at the public web tool• What will MD VPO offer?• What will this do for Victims?• Quotes from Victims and Law Enforcement about VPO• Implementation Activities

– What's going on with the Project now?• How does this effect me? Why are we here today?• Challenges, processes, and pitfalls• What’s next? – Questions

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Appriss and Maryland Partnership

Appriss is already providing the following services to Maryland:– VINE Offender

Notification for CO jails and DOC

– VINE Court Updates– VINE Sex Offender

Compliance and Community registry

– VINE Probation/Parole Status Notification

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VPO Program Background

Protective order notification created as a result of Domestic Violence Mortality Review Committee findings and recommendations (Louisville, KY)

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Where is VINE Protective Order?

Protective Order Notification

County Projects

Statewide Project

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How it works….

METERSCPI Adapter

Collects, Encrypts, Transmits

Protective order Data

ApprissData Center

Petitioners use the phone/internet to stay informed about their

protective order

Criminal Justice Professional staff reviews VPO reports, & controls

notification process

VINE Service Representativ

e24/7/356

Review Statistical & Direct Data Reporting Import

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Where does the data come from?

VINE • Offender custody info• Data from County

booking systems & DOC databases

VINE Protective Order •Basic Protective Order data fields (Respondent, Petitioner, Case #, etc.)•Data from METERS system

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1. Data ~Protective

order data entered into the system via import

2. Registration ~By Phone or Online at:

vinelink.com or registerVPO.com

~ Case number & PIN ~Anonymous & Confidential

3. Service ~VPO system

updated via import or vineprotect.com~real time updates

How are notifications triggered?

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Public Registration via VINELink.com

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Information• Service Status• Hearing Details • Case Activity• Effective Dates

Notifications• Service Notification• Hearing Reminder• Docket Changes• Expiration Reminders• Failure to Serve

&

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• Notifications available for order and case events that pertain to that order•Registration available via toll free number and public web-site.Timely and secure data exchange process from METERS to Appriss•Comprehensive statistical reporting available via a secure web tool to managing State agency.•Inbound toll free line and Outbound notifications will be available in both English and Spanish•PIN first requirement on phone notification to assure that the Victim is the person receiving the information.

Maryland Protective Order Project

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Victims receive…•Improved victim safety•Awareness of active status & order violations•Single resource for 24/7/365 information access •Unlimited phone & email registrations & notifications•Confidential & anonymous•24/7 live operator support•Available via a toll free phone number or the internet

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What we are hearing from victims

• Victim fled home when service notification call came in; Respondent served and violently returned to home with firearms

• Victim knew call from respondent was a violation; reported immediately

• Victim would have missed hearing due to changed court date

“I am thankful to see that law enforcement takes orders of protection seriously. This website shows me that they are trying to do all they can to keep me safe.”

Laurie

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What sheriffs are saying…

• Victims aware of order violations & reporting more

• Responding officers able to verify orders if other system is unavailable or doesn’t exist

• Able to update service immediately

“We have definitely seen a drastic reduction in calls & order inquiries into our dispatch”Sergeant Jenny Bostick, DuPage County Sheriff, IL

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Implementation Activities• Civil process evaluation and consultation

– Community Partner Packets w/ business rules survey to County

agencies

• VPO system configuration & interface development

• Notification scripting and voice recordings

• Brochure and material development

– Materials will be made available for public awareness of

program

• Media and public relations support

• User Testing

• Education & training for VPO system users

– VPO Training Video

– On line webinar training

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How does this effect me?Data• Timeliness of data entry is imperative for this

system to function at maximum capacity• Entry of Temporary/Emergency Orders is at a

premium. These orders are often the catalyst for a violent reaction from Respondent.

The success of this project overall will be reliant on the accuracy and speed at which information pertaining to an Order is made available. Law Enforcement is key to our success.

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Challenges, process and pitfalls

• Data – Quality – Quantity

• Standards – Timely entry– Service updates

• System Access• Defining Business

Rules• Speaking the Same

Language

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What’s Next ? • What’s needed? • Thoughts about

rollout approach?• What’s on your

mind?