1 information and advice: care act consultation july 2014 carl evans & karen dooley dh
TRANSCRIPT
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Information and Advice: Care Act Consultation July 2014
Carl Evans & Karen Dooley DH
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Information & Advice in the Care Act
Information & advice covered in section 4 of the Act
Section 4 is in the section on General responsibilities of LAs
Information & advice referenced throughout the Act
Supported by Statutory Guidance
Underpinned by practice guidance
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Clause 4 of the Care Bill
The Bill requires local authorities to establish and maintain an information and advice service related to care and support in their area.
It must cover: How the local system works The choice and types of care and support available How to access that care and support How to access independent financial advice How to raise concerns about safety or well-being
The information and advice service must cover the needs of all its population, not just those who are in receipt of care or support which is arranged or fund.
It must be accessible and proportionate
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The draft guidanceCovers: Issues:
Ensuring the availability of information and advice services for all people;
The LA does not have to provide all information
Who in particular might benefit from information and advice;
Greater emphasis towards the who population - prevention
Linked I&A with health – Hosp discharge, point of diagnosis etc….
The local authority role with respect to financial information and advice
The LA must facilitate access to appropriate independent financial advice
The accessibility and proportionality of information and advice
Formats and approaches which make I&A available
The I&A that people need when they would benefit from it
The development of plans/strategies to meet local needs
Identifying and building people’s I&A needs into JSNA and Health & Wellbeing strategies
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Support / Advice Local National
TLAP - Principles for an Information, Advice & Brokerage Service
Care and support information on NHS Choices
TLAP - Interactive map of where people obtain care and support information
Provider Quality profiles with user feedback
TLAP Jargon Buster – published and to be extended over the year
Improved connectivity between national to local websites
TLAP - Examples of practice – 30 published by TLAP, 5 in depth studies in progress
Increased availability and for local reuse of national information
TLAP - Key elements of an information & Advice Strategy (commissioning) – in development
Development of national tools to support care and support ‘process’
Development of online and digital services to deliver information and advice on care and support – in development with ADASS Information Management Group
DH led national awareness campaign around new funding arrangements
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Questions for discussion
Consultation http://careandsupportregs.dh.gov.uk/
1. What further practical work / guidance might be helpful to support implementation?
2. How might we improve engagement / connectivity of information and advice provision with the voluntary, not-for-profit and private sectors?
With local level delivery
At the national level with NHS Choices