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ICT for Library and Information Services

Tim DosenOtomasi Perpustakaan

Program Studi Perpustakaan dan Informasi

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Learning Objectives Understand how conventional Library and

Information Services (LIS) can be delivered more efficiently and effectively by using Information and Communication Technologies (ICT).

Familiarize yourself with the new ICT enabled LIS, particularly in a web based environment, and

Generally understand how common ICT tools can be applied to provide new innovative services.

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Scope Impact of ICT on Services ICT Enabled Conventional LIS

Library Catalogue Information Services- Reference Service, Bibliography, Current

Awareness Document Delivery Interlibrary loan and union catalogue Audio Visual Services Customer Relations and User Education

ICT Based New LIS Internet Access Access to web-based resources:

E-journals, E-books, Course ware, Patents……… Subject Gateways Developing and delivering local resources

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Impact of ICT on Services ICT has had impact on all spheres of life Typical Characteristics of Service activities

Intangibility, inseparability, heterogeneity and Perishability

Dimensions of Services Management (7 Ps). Product, Price, Promotion, Place, Process, People, Physical Evidence

Typical characteristics and dimensions of services have made impact of ICT on Services more profound.

4 Es: Economy, Ease, Extension, Efficiency

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What do you mean by ICT?

?

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Some of the impacts of ICT on LIS Global reach 24/7 availability Direct to end-user Cost effectiveness Change of role of Librarian from

intermediary to facilitator

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ICT Enabled Conventional LIS ICT Enabled Conventional LIS

Library Catalogue Remote User Services Information Services- Reference Service,

Bibliography, Current Awareness Document Delivery Interlibrary loan and union catalogue Audio Visual Services Customer Relations and User Education

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Library Catalogue Online Public Access Catalogue

Multiple search Multi-user Remote access Fast updating, and retrieval Variety of output formats Data exchange and sharing No separate efforts required for creating catalogue More information Additional services

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Library Catalogue Web OPAC Uses common web browser (instead of

client software) Can be accessed via internet (comp. LAN) Can run independent of library

management system

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Example:Web OPAC

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User Services Renewal Recall Reserve Register Membership E-reserve E-books loan Request for book lists User guides

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Information ServicesImpact Information products

Formats, contents and methods of production & delivery of information products, New business model for use of information products. Requires procedural and infrastructural changes and cost implications in Libraries.

Emergence of Internet as the largest repository of information and knowledge.

Extinction or significant transformation of some of the conventional information services such as press clippings, contents pages, company information etc.

Use of new tools and technologies for storage, retrieval and dissemination of information.

Transformation of role of LIS professional as the subject specialist and end-user gets directly involved in the information work and consequent need for new skills.

Shift from physical to virtual services that offer convenience of time and location for access to services.

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Example: New Information Products

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Reference Service Use of common asynchronous tools email,

subject gateways, FAQs, electronic libraries

Interactive tools chat, virtual classroom, VRS

Ask-a-librarian

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Example- ask-a-librarianhttp://www.calvin.edu/library/askalibrarian.stm

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Bibliographic Service Quality and range of Contents Search range and speed: browse, limit

search, full text search, embedded links, specialized search engines, intelligent searching

Output formats Transmission and repackaging Customization and SDI

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Current Awareness Service & SDI Simple > complex Reusability, repeatability Customization: Contents, presentation Delivery: Online, Hybrid, Offline Formats: scalable, links, customization Compilation: automatic, cooperative, end

user

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Example of email based CAS __________________________________________________________

MIT's Technology Review Tuesday UpdateDecember 21, 2004 ___________________________________________________________ Inside Today's Update:+ Weeding Out Bacteria+ Wireless on Wheels+ Indian Tech City Turns to Microsoft for E-Governance+ Army's New Simulation Weds Video Games, Hollywood Sound Stage___________________________________________________________

Weeding Out BacteriaAustralian seaweed may hold the key to slowing down drug-resistant bacteria, which have increasingly frustrated the medical profession. By Kristen Philipkoski.http://www.technologyreview.com/articles/04/12/wo_philipkoski122104.asp?trk=nl

Wireless on WheelsAutomakers are loading new cars with an array of wireless communications and computing technologies, known collectively as telematics. By Stacy Lawrence.http://www.technologyreview.com/articles/05/01/issue/forward50105.asp?trk=nl

Indian Tech City Turns to Microsoft for E-GovernanceMicrosoft convinces the Bangalore government to use its proprietary software, briefly stemming the tide of international governments turning to open-source software.http://www.technologyreview.com/articles/04/12/ap_5122004.asp?trk=nl

Army's New Simulation Weds Video Games, Hollywood Sound StageMilitary simulations, which have grown into a $2 bilion cottage industry, are now essential to training personnel who are headed for unknown battle grounds.http://www.technologyreview.com/articles/04/12/ap_6122004.asp?trk=nl

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Document Delivery Holding lists Full text Electronic Journals Aggregators services Internet Automated document delivery services

(ArtTel) Local hosting of contents

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Inter-Library Loans and Union Catalogues

Centralized Union Catalogues Online updating by partner libraries Automatic updating (harvesting) Offline updating

Distributed catalogues Distributed Searches through Single interface

Automated ILL systems Third party, ILMS, online/email based ILL

request

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Audio Visual Services Format: Analogue> Digital Storage medium, life Transmission, exchange and sharing Access: Players, Desktop, Internet Multimedia

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Customer Relations and User Education Communication medium Listserv, Chat rooms, virtual communities,

virtual tours Online feedback systems: surveys Bipolar to dynamic communication: Peer

to peer communication Educational Technology

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ICT BASED NEW LIS Internet access Access to E-resources Subject Gateways Digital libraries of local contents

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E-resources E-journals E-books ETD Patents Standards Course material …. …..

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Example E-journal

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Subject gateways List of carefully selected and evaluated

electronic resources arranged by broad and sub subject groups.

Provides links to the sources May include comments and information on

quality of information and access rights Usually on Library web page Advance gateways could provide search

features

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Example of Subject Gatewayhttp://www.lib.vt.edu/dsp/index.php?action=ViewResource&subject=19

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Digital Libraries and archives Preservation and storage Use Digitization of print documents Organization of electronic documents Access control Other services

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