1 h9: improving improvement: leveraging tacit learning for better improvement lani marquez, mhsc...
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H9: Improving improvement: leveraging tacit learning for
better improvement
Lani Marquez, MHSc & Kate Fatta, MPH
USAID ASSIST Project
University Research Co., LLC (URC)
USAID Applying Science to Strengthen and Improve Systems
Disclaimer
• Our work and our participation in the Forum are funded by the United States Agency for International Development (USAID), an agency of the U.S. Government
• The views expressed in our presentation are not the views of the U.S. Government
• We have no other financial interests that influenced this presentation
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USAID Applying Science to Strengthen and Improve Systems
Lani’s story: Spreading learning from TB care improvement
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USAID Applying Science to Strengthen and Improve Systems
Quick conversation in trios
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USAID Applying Science to Strengthen and Improve Systems
Speed consulting
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USAID Applying Science to Strengthen and Improve Systems
Who has a “learning from improvement” challenge to share?
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USAID Applying Science to Strengthen and Improve Systems
Directions for speed consulting
• We need one Chief Learning Officer per table• The rest of you--you are all high-priced
consultants…paid by the minute! Find a Chief Learning Officer you can consult for
• When the bell sounds, Chief Learning Officers take 2 minutes to explain your challenge
• Consultants, give your best advice based on your experience (not theoretical suggestions)
• Chief Learning Officers jot down ideas you can use • Stop when the bell sounds
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USAID Applying Science to Strengthen and Improve Systems
More resources on KM & improvement
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• https://www.usaidassist.org/content/building-capacity-improvement (sections on documenting, synthesizing, and sharing learning)
• http://liberatingstructures.com (excellent resource for simple group sharing exercises)
• https://www.usaidassist.org/resources/how-effectively-draw-knowledge-everyone-room and www.commonknowledge.org (ideas from KM expert Nancy Dixon)