1 gerry mcgovern- from intranet to network - intranet now
DESCRIPTION
Gerry McGovern of Customer Carewords talks digital bridge-building at Intranet Now, the first and only independent intranet conference in the UK.TRANSCRIPT
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From intranet to net-work: the rise of the digital bridge builder
Gerry McGovern
Intranet Now, September 2, 2014
@gerrymcgovern
www.customercarewords.com
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The Story of a Intranet
Once upon a time …
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…with noble objectives:
“Inform our employees about stuff we
want them to know about”
“Tell them about what a wonderful
organization we are and how lucky
they are to work for us”
“Give them a place to dump their stuff
other than a local file server”
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The objectives quickly become…
Publish lots of cool news & stuff
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Tetra Pak Technical Service / Public Information05-07-07/Mats G Johansson
It’s about …
Publisher 10 min
Visitor 60 minVisitor 60 minVisitor 60 minVisitor 60 min Visitor 60 min300
10
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Tetra Pak Technical Service / Public Information05-07-07/Mats G Johansson
Publisher 60 min
Visitor 10 minVisitor 10 minVisitor 10 minVisitor 10 minVisitor 10 min
60
50
It’s about …
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• Book a meeting room, catering• Career planning / development• Claim Expenses • Communication from senior
management• Competitor research • Customer feedback, satisfaction
surveys• Check product or service availability
(pipeline, launches, lead time)
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50,000 employees voted
55 Organisations UK, Sweden, Norway, Denmark, Belgium, Holland, US, Canada
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Where we are now
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Where we need to be
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SystemsTools
DepartmentsPolicies
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What the procedure for authorising
travel by taxis?
Policies and guidelines need to be available at the TASK
Oh..I might need to check how to authorise that
I need to Book a
Taxi
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T1
T1
T1
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CFO Research, 2014
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Copyright © Gerry McGovern: www.gerrymcgovern.com 18
Before we unify search we must solve this problem:
Intranet content doesn’t want to get found
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@gerrymcgovern