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Issue 129 1st Quarter Signature ICON Event April 30, 2014 Featured Articles: 3 President’s Message 4 Legislative Update 6 Membership Showcase 18 Financial Update 20 Education Highlights Cover Photo Compliments of CBRE

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IREM OC: the Source - 2014 First Quarter Issue

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Issue 129 1st Quarter

Signature ICON EventApril 30, 2014

Featured Articles:

3 President’s Message 4 Legislative Update 6 Membership Showcase18 Financial Update20 Education Highlights

Cover Photo Compliments of CBRE

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Table of Contents FIRST QUARTER 2014

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President’s Message

Legislative Update

Upcoming Events

Membership Showcase

IREM® Scholarship

IREM® Young Professionals

Recent Events

What Does The Fox Say?

Financial Update

Education Highlights

Council Update

Helping Hands

Friends of IREM® Listing

Welcome New Friends of IREM®

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The Source is the official publication of the Institute of Real Estate Management, Orange County Chapter No. 91. IREM® Orange County reserves the right to unilaterally accept or reject any advertising submitted. The amount of advertising appearing in one issue shall be at the discretion of the chapter. There is no guaranteed positioning of advertisements (unless a premium purchase) within the publication.

Advertising with The Source

Important Events

Signature ICON EventApril 30th, 2014

Irvine Marriott18000 Von Karman AveIrvine, CA 92612

Registration: 11:30amRegistration Deadline: April 25th, 2014Time: Noon–1:30pm

Register Online at iremoc.org

Upcoming 2014 Educational Courses

FIN402 Investment Real Estate: Financial ToolsApril 17–18, 2014 IREM Members: $599

MKL406 Marketing & Leasing: Office BuildingsApril 24–25, 2014IREM Members: $599

ASM Series: Investment Real Estate Financing and Valuation: Parts 1–3May 5–9, 2014IREM Members: $1528

Register Online at iremoc.org

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What a great start to 2014!

IREM® Orange County membership grew over 10% in 2013 and we already haveincreased our member count by 25 since January in addition to 15 newly installed CPM®s and ARM®s. To date, all of our program events have sold out and we haveincreased the number of service providers in our Friends of IREM circle. Wearealso collaborating with our sister associations and are planning a co-op annualskeet and clay shooting event with BOMA Orange County, an exciting social affair that will mutually grow both our networks.

In January, our 21st Annual Economic Forecast Luncheon, featuring Dr. ChristopherThornberg, had over 300 attendees. Our Friends of IREM® were able to display theirproducts and services in a tabletop showcase prior to the event. Attendeesexperienced great networking opportunities as well as an informative and positiveeconomic outlook for 2014. In February, our Market Forecast Luncheon featuring an expert panel of brokers provided another informative program to about 200 attendees. Make sure to check out the press release featured in GlobeSt. and in thisissue of the SOURCE.

Westill have more exciting events planned for the rest of the year, such as our 1stAnnual Signature ICON event, on April 30th, recognizing exemplary leadership and major influence on the real estate industry. Wewill honor John Kilroy Jr., whois Chairman, President and CEOof Kilroy Realty Corporation. This event will alsohelp to attract and develop individuals for careers in real estate management.Accredited Management Organizations (AMO®), and active property managementfirms in IREM Orange County will be hosting students for IREM OC’s Job ShadowDay in concert with the Signature ICON Event on April 30th. Weplan to give asignificant portion of this event’s proceeds to scholarships for IREM educationalcourses.

I am very proud to announce our 24th Annual Southern California Real EstateConference, which will be held on May 29th, featuring astronaut Mike Mullane asour keynote speaker. Our conference and tradeshow theme is “Defying Gravity”.Please visit www.iremocconference.org to see exciting updates and details about the event.

I’d like to thank this year’s council members for their strategic planning of 2014,especially our President-Elect, Michael Brown with Camden, and our VPof Finance,Joseph Martinez with City National Bank. This year is going to be filled with newexciting opportunities, growth in our membership and leadership, and increasingthe brand awareness of IREM Orange County. I look forward to seeing you at our upcoming events!

Sam Chanin, CPM®

Transwestern, AMO®

Vice President, Management Services

Chapter StaffWindell MollenidoExecutive [email protected]

Frances HigaMarketing & [email protected]

IREM®Orange County Office1405 Warner AvenueSuite BTustin, CA92780P: 714.258.8377F: [email protected]

Sam Chanin, CPM®

2014 President,IREM® Orange County

President’s Message FIRST QUARTER 2014

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Parker O’Brien2014 Executive Councilor,Legislative Affairs

AB1103As a reminder, the Non-residential Energy Use Disclosure Program has taken effect as of January 1, 2014 for all non-residential buildings over 10,000 sq. ft. This program will further expand on July 1, 2014 to include buildings 5,000+ sq.ft. There has been some confusion as to which property types are required toadhere to the program, so included below are the property types exempt fromthe disclosure program.

The following types are not subject to the Statute and Regulations:• Factory and Industrial (F-1, F-2)• High Hazard (H-1, H-2, H-3, H-4, H-5)• Institutional (I-3, I-4)• Residential (R-2, R-2.1, R-3, R-3.1, R-4)

Further information regarding AB1103 can be found at; http://www.energy. ca.gov/ab1103/documents/AB-1103_FAQ.pdf

Upcoming LegislationThe annual Bill Introduction Deadline passed on February 24, which was the last day that new bills could be proposed for the 2014 legislative session. Wewit-nessed hundreds of bills introduced on the final day, with a significant portion aimed at commercial real estate. The details on most still need to be examinedand as the legislative session progresses and further information on the bills andtheir prospects are known we will update our members.

In Los Angeles, on March 4th, the city council approved an ordinance banning the use of E-cigarettes in the workplace. The legislation also bans their use in public parks and outdoor restaurant patios, but allows for dedicated ‘vape’ lounges, solong as they exclude minors.

Save the Date

Leadership andLegislative Summitfeaturing CapitolHill Visit Day

Washington, DCApril 5–9,2014

Visit irem.org for more details.

Legislative Update

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FIRST QUARTER 2014

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ARM Mixer: Water ConservationCome join us for an informative Water Conservation presentation by ScottRawley, Director of Sales at Community Utility Billing Services. Learn the besttechniques to conserve water and reduce costs on your property’s utility bills.In addition, also enjoy great networking, food, and drinks!

Signature ICON EventCome join IREM®’s first Annual ICON event recognizing exemplary leadership and major influence on the Real Estate Industry. This event will honor JohnKilroy Jr. who is Chairman, President and CEOof Kilroy Realty Corporation.Proceeds from this event will be used to fund scholarships for IREM® tuitions.

Thank You to Our SponsorsABMCommercial Cleaning SystemsDTS

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Thank You Sponsors:The REMMGroup, AMO®

RiverRock Real Estate Group, AMO®

Access Exterminator Service, Inc.

Say it With Success:Foolproof Ways to Improveyour Presentation SkillsSeminarDo you want to kick your presentation skills up a notch? Even if public speak-ing isn’t your day job, fear can get the better of you. If you want to deliverstellar presentations, join our seminar with Shannon Alter, CPM®. Master the art of presenting in public with concrete techniques and tools to:

April 9, 20146:00–8:00pm

McCormick & Schmick’s2000 Main StreetIrvine, CA92614

IREM Member/FOI: $25Non-Member: $35

April 30, 2014Registration: 11:30amProgram: Noon–1:30pm

Irvine Marriott

IREM® Member:$75Friends of IREM®:$75Non-Member Pricing: $95Student: $50

Registration Deadline:April 25, 2014

May 2, 2014Registration: 8:30amProgram: 9:00am–Noon

770 The City Drive SouthSuite 1400Orange, CA

IREM® Member/FOI: $40Non-Member Pricing: $55Student: $45

Upcoming Events FIRST QUARTER 2014

GuardtopHSG, Inc.

Caliber Paving Company, Inc.Dedicated Transportation ServicesGuthrie General of California

Thank You Sponsors:Access Exterminator Service, Inc.Best Infrared Services, Inc.Dedicated Transportation Services

GuardTop LLCHighland Commercial RoofingParking Concepts, Inc.

• Hook your audience• Make a compelling presentation• Conquer stage fright

• Weave in examples, stories,and humor

• Get rave reviews!

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NEW Associate Members

Mike AshrafiCraig ErsekWendy AndersonPatricia DavisCatherine LawrenceDan DemitroShirley LeeSylvester GrassoTammy Dean

New CPM® Candidate Members

Donna SwisherLeslie TrammellGregory LamasDoreen GalchuttScott MCartyCindy KampsMadonna McAdamGayla McPhersonFlavia Frattali

NEW ACoM Members

NEW ARM® Members

New CPM® Members

Heath Clark, CPM®, ACoM

Etic Entezam, ARM®

Heath Clark, CPM®, ACoMAngela Vangorkum, CPM®

Dedra West, CPM®

Membership Showcase FIRST QUARTER 2014

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Welcome New IREM® Orange County Members

The Membership Showcase is dedicated to our members. We will highlight new jobs, positions, credentials, stories, industry awards, and new members. Please email [email protected] any new updates in your career, and we will highlight them in our membership showcase.

Congratulations to our newly installed CPM® and ARM® Members

Maggie AkhparianDominick AlicastroJessica AstudilloTiffany BlackfordFelice Brown

Jennifer ClaridgeEtic EntezamJuels FisherDesiree GonzalezHerlinda Gonzalez

Mark LovettJaime MontiIngrid NormanKermit RimaAlia Rodriguez

Christin SidensteckerBill SwetnamAngela Vangorkum

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IREM®Scholarship FIRST QUARTER 2014

The IREM®Scholarship Program is Quick and Easy

I’ve been in property management for 29 years. I currently manage a portfolio of seven mobile home park communities/1800 units for Haven ManagementServices.

I first heard about IREM®and the CPM®Credential from my very first employer in this business. The President and Vice President were both CPM’s and they offeredto pay for one course per year. Over the years, I completed all the requiredcourses except the management plan. Then I changed management companiesand convinced myself that the CPMdesignation wasn’t important in my type ofproperty management. I was wrong.

Twenty-eight years later, I am still managing mobile home park communities for a living and wanted to update my skills with the latest/greatest knowledge, gainmore respect from my peers, and attain higher positions/pay in a company. Atthe same time I found myself going through a divorce and my finances becametougher to manage. I heard about the scholarship program from a peer in one ofthe courses I took, and applied. It was easier than I imagined it would be.

If you are struggling with the ability to pay for the courses, I highly encourage youto look into IREM’s scholarship program. It ‘s a simple straight forward processthat could help you achieve your CPMdesignation far more quickly!

Lisa Sibel,CPM®CandidateRegional Manager, HavenManagement

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2014 Save the Date for IYPEvents

IYPUpdate FIRST QUARTER 2014

Jessica Siderius, CPM®

2014 ExecutiveCouncilor,Public Relations

IYP Kick Off MixerThursday,May1st, 2014RASushi

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5:30-7:00pm

Open to: All membersand non-members

Member: $15Non-member: $20(includes 1 drink andappetizer)

IYP Angels Night OutWednesday, July 9th, 2014AngelStadium,Anaheim

Open to: Only members,Friends of IREM: onlysponsors can attend

Member: $40Non-member: $45(includes 1 luxury suiteticket, food and selectbeverages)

Carpool available

Volunteer for BestDay FoundationSeptember 13–14,2014NewportAquaticCenter

Open to: All membersand non-members

Cost: FREECheck iremoc.org for registration and details

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21st Annual Economic Forecast Luncheon and Showcase

Thank you to ourtradeshow participants

Event Recap JANUARY 15, 2014

On January 15, 2014 at the Westin South Coast Plaza, IREM® Orange County heldits 21st Annual Economic Forecast Luncheon and tabletop showcase. Dr.Christopher Thornberg from Beacon Economics presented his economic forecastfor 2014. Over 25 Friends of IREM® participated in the showcase, displaying their company’s services to attending property managers.

Able Services

ABM Industries

Access Exterminator

Service, Inc.

American Technologies, Inc.

Andre LandscapeService

ArborwellCaliber Paving Company, Inc.

CAM ServicesCapitalAEC.com

Commercial Service Solutions

Control Air Conditioning

Critical Environments, Inc.

DMSFacility Services

Dunn Edwards Corp.EMCORServices/Mesa EnergySystemsGuardTop, LLC

Har-Bro, Inc.

HSG, Inc.

Kimball, Tirey &

St. John, LLP

Meier Plumbing, Inc.

Pacific Rim Mechanical

Parking Concepts, Inc.

Preferred Paving Company

SERVPRO of Tustin

South Shore Building Services

Universal Servicesof America

Western Colloid

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Event Recap WINE TASTING

Temecula Valley Winter Wine Tasting

IREM® Orange County usually holds its Annual Ski Eventin January. However, due to weather conditions, this yearwe decided to move the fun times to Temecula Valley for some wine tasting in the winter. On January 24th, close

to a hundred attendees, a combination of IREM® OrangeCounty and IREM® Inland Empire members, joined together at Wilson Creek Winery to enjoy a day of Wine Tasting,Vineyard tours, and Grape Stomping!

Dave and Scott share their wine-tasting secrets with each other.

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Granden samples some wine.Don’t forget to lift your pinkie!

IREM® Orange County celebratesanother great wine-tasting trip.

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Event Recap WINE TASTING

The Winners ofour Grape StompChallenge! Congratulations!

Thank You to our Event Sponsors!

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Event Recap FEBRUARY LUNCHEON

Market Sector Experts Offer 2014 CREForecast:OCCommercial Real Estate Remains One of Nation’s Most ‘Sought-After’

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Costa Mesa, CA—Southern California commercial real estateshows positive signs across all sectors as it continues itsroad to recovery in 2014, shared industry experts atthe 2014 Southern California Market Forecast Luncheon.The recent event, hosted by the Institute of Real EstateManagement (IREM) Orange County Chapter at The WestinSouth Coast, brought together a panel of brokerageindustry leaders representing the office, retail, multifamily and industrial markets.

“Based on all of our panelists, 2014 is expected to beanother strong year for the commercial real estateindustry, especially in the industrial, multifamily and officesectors,” shared Kurt Strasmann, CBRESenior ManagingDirector and panel moderator. “The bottom line is thatOrange County is still one of the most highly sought-after real estate markets in the country, and all of the basicfundamentals continue to move in the right direction.”

With nearly 200 industry professionals in attendance, panelists candidly shared insight on local market dynamics,industry trends and economic factors that continue toimpact Southern California commercial real estate.

“In Orange County we have had broad-based recovery,”said Bob Davis, NAI Capital Senior Vice President. “Wehave seen positive factors such as employment growth

and increased leasing activity, but one area that is still problematic is time on the market which is averaging 14months for office space.”

In terms of the retail market, Coreland Companies Directorof Retail Brokerage Matt Hammond shared that “2013 wasa tremendous year for Orange County retail leasing. For the first time in years, tenants were aggressively expandingand leasing quality space. Across the county, major big boxvacancies in Class ‘A’ centers went from 30 down to 1 overthe past 24 months. The question for 2014 is will theseretailers now turn to the Class B and Cspaces?”

CBRE Senior Vice President Ray Eldridge noted that OrangeCounty still remains a strong market for multifamily dueto increasing barriers-to-entry. “Orange County will never beoverbuilt, given the scarcity of remaining vacant land.Driving through Orange County can be misleading asmassive land tracks, both east and west of the 405, havebeen gifted by the Irvine Company for conservation. Last year we surpassed previous peak rents of 2008. Highdemand will continue because of our diversified economy,low affordability of home ownership, high quality of life andexcellent job opportunities.”

“The industrial market has more than stabilized; in factcont. onPage14

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Event Recap FEBRUARY LUNCHEON

we have seen approximately 17 percent rent growth sincethe market bottomed out,” shared Kevin Turner, Voit RealEstate Services Senior Vice President. However, Turner cautioned that we are not far from the stabilized peak rents of 2006. Turner sees a limit based on a formula of revenueto rents, and cautions we may once again become a victim of our own prosperity whereby tenants will be priced out ofthe OCmarket.

Strasmann asked the panelists to share some of the moreinteresting changes they have seen within their marketsover the past year.

“We are racing towards the inflection point where it may no longer make sense to rent in OCas tenants,specifically manufactures and distributors can only afford to pay a certain percentage for rent, taxes, insurance,maintenance and utilities based on gross revenues,” said Turner. “Tenants are scrambling for alternative ways toaccommodate growth, and as a result we are seeing a surgein demand for ownership positions to hedge against rising rents.”

“Creative office has been the buzz, but in the OCofficemarket it still only represents 5% of the inventory,” saidDavis. “Creative office space is generating higher rents, butit also requires a substantial initial investment. It will bevery interesting to see if the payoff is there in the long run.”

“Most new multifamily developments will be the result ofexpensive and time consuming rezoning of functionally obsolete office, industrial or retail sites,” said Eldridge.“Some of the best locations are tied to pedestrian-oriented,transit-oriented and/or infill urban areas. Recent and on-going multifamily land value appreciation is directly tied toscarcity, rising rents and a trend toward higher densities –all of which are increasing.”

“Successful retailers have embraced omni-channelmarketing to competing with e-commerce,” said Hammond.“No matter the size of the retailer, those that haveseamlessly integrated their online business into everydaybrick-and-mortar sales are experiencing positive growth. It’s a holistic shopping experience – if they can’t help you in the store, they go online.”

Prior to the panel discussion, Chapter leaders installed 18members who recently earned the ARM, ACoM or CPMdesignations.

The Institute of Real Estate Management (IREM®) isan international community of real estate managersdedicated to ethical business practices, maximizing the value of investment real estate, and promoting superiormanagement through education and information sharing.IREM is the home for all industry professionals connectedto real estate management – and the only organizationserving both the multi-family and commercial sectors.

Article Provided by Carrie Rossenfeld, GlobesSt.

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Event Recap FEBRUARY LUNCHEON

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Thank you to ourevent sponsors

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4 ways to make business communication stick

C’mon, admit it: this is one of those songs that just get stuck in your head, with nearly 400 million viewings, according to YouTube estimates.

I don’t think it much matters that this song makes absolutely no sense. What does matter is that the song’s writers, the brothers Ylvis, have been able to make their somewhat kooky message stick with us. If you’ve seen this trending video, you know what I mean. It’s whimsical! It’s bizarre! It’s evidently universal! That’s what I call stickability.

Don’t you wish you could make your everyday business communication have the same kind of stickability? I confess, I love TV reality shows (well, some of them) and YouTube. You’ve got to agree, some of these shows and videos simply stick with us — we watch them over and over again. What makes these ideas so memorable? I’ve done a little viewing on this subject to see just how today’s pop culture affects how we communicate in business. All in the name of, ahem, research, of course.

Here are four ways you can make your best business communication stick:

Shannon Alter, CPM® President,Alter Consulting Group

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What Does the Fox Say? FIRST QUARTER 2014

Make it catchy: Watch the video of “What Does the Fox Say” and you may just think these somehow believable animal characters dropped in from an alien world. But here’s the clincher: they’ve reeled you in, with a great big hook. When you watch it, it’s so, well, catchy, that you don’t want to look away. That’s exactly what you want to do. Whether you’re preparing your next pitch for a prospective client or an all-team meeting, think about your hook. Your first job is to create an opener that sells.

Think about it. People can read charts, reports and hand-outs for themselves. When you craft a creative way to open your next meeting, three things happen immediately: it engages the audience, establishes a connection and offers a glimpse of what’s to come.

So, take a cue from the stage: go for the hook and they’ll stay tuned in.

Make it relatable: As silly as this little tune is, it’s instant and it’s recognizable. Everyone can relate to it because there’s just something that tickles you. While it’s admittedly kooky, it actually creates rapport and conversation. Isn’t that what we want to do every day with our customers and with our teams?

In today’s world of instant everything, I think we tend to believe we “know” people better than we do — look at how many connections you have on LinkedIn or how many Facebook friends are on your list. Taking the time to actually create rapport and offer a relatable story first will pay off. Don’t overlook this one.

Make it different: What’s so great about this song? It’s un-expected. When you’re looking at ways to differentiate your company, think about the small things that really do make you different. Before I give a seminar or a workshop, I’ll often survey the participants about how they follow up with their customers to thank them for their business. You’d be surprised by how many follow up less than 50% of the time and mostly via e-mail.

Here’s a free idea: The next time you want to follow up with a client, pick up the phone and say thank you, or actually hand-write a note. It will stick with them.

Make it exceptional: Face it: people are going to talk about your company anyway, so you might as well give them something spectacular to talk about. You can cultivate this difference for your company by fostering a culture of excep-tional service, from the top down.

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Shannon Alter is president of Alter Consulting Group where she offers strategic organizational assessments, training and leadership developments. Be sure to join the discussion on Alter’s blog at AlterConsultingGroup.com. Connect with her on Twitter and with Alter Consulting Group at LinkedIn.

Recently, I visited a colleague’s office for a meeting. I hadn’t met him before and had never been to his office. When I arrived, the receptionist was busy at her computer with her back to me. She didn’t actually acknowledge me but gave me a sidelong glance (as in, “I see you. But I’m busy.”).

I guess she figured I had time to wait. And I am a patient girl, so I waited — and waited. When she finally turned around, there was no greeting. Instead, she just said “What?” She didn’t know who I was or why I was there, but I’m pretty sure this was her standard response. Was her communication lacking? Absolutely! Did anyone in her office notice this? I’m not sure. Was this level of customer service an advantage for her company? Definitely not.

If you’ve seen situations like this in your own company, there’s good news: you can fix it. First, it’s important to rec-ognize that having exceptional customer service is a lot like having a newborn baby — it needs your attention all of the time, and you have to be flexible. Is it always tangible? Nope. Is it complicated? Sometimes. Is it worth it? You betcha.

Who knows, maybe your next video will reach 400 million hits. But the next time you’re watching YouTube (or your fa-vorite reality show), be on the lookout for some great ideas on stickability. Take it from me.

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What Does the Fox Say?, cont. FIRST QUARTER 2014

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Joseph A. Martinez,CPM®

2014 Vice President, Finance

The Coffers of IREM Orange County:As members of IREM® Orange County, we wanted to provide a brief update of the financial health of our chapter. If you only read the first two lines of this article, pleaseknow IREM® OCis solvent and has built a strong balance sheet. Well, not too strong.

As a 501C (6) non-profit corporation, the financial goal of the chapter is to generallyend each fiscal year with a balance between income and expenses, rather than produce large cash surpluses. Any surpluses are invested back into the Chapterthrough additional events and programming, or set aside to offset unforeseen future circumstances.

IREM® OCfinished the 2013 budget year with positive cash flow of roughly $40,000. Ofcourse, this is possible due to the timely payments made by our membership as wellas the financial commitment from our Friends of IREM and event sponsors. On behalf®

of the IREM OCExecutive Council, we thank you all for your support which makes®

our organization possible. We expect another strong year in 2014 and look forward toproviding exceptional events, education and networking opportunities for current andprospective members.

Thank you again for your continued support.

Financial Update FIRST QUARTER 2014

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Education Highlights FIRST QUARTER 2014

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CAM Reconciliation Seminar Recap

On January 21, 2014 IREM® OC hosted an annual CAM Reconciliation seminar pre-sented by Angela Mettler, Area Director, REIT Management & Research LLC. This was Angela’s second year presenting this topic, which was well attended with eager partic-ipants to learn the basics of preparing accurate CAM Reconciliations. Angela’s presen-tation focused on tricks and resources to save time and money. The seminar provided an in-depth overview of what operating expense calculations are and why they are completed. Angela identified types of reports and records that are useful to prepare, pull, review and analyze when calculating accurate operating expenses. A thorough explanation of all lease types were reviewed, along with how and if CAM charges are billed back to tenants with each lease type described. The audience learned the “nuts and bolts” of what type of operating expenses are legal and should be accounted for when calculating CAM charges. This triggered a great discussion and many questions from the participants about whether or not certain expenses can be included in CAM. A demonstration of methods to calculate expense pools, no base/ no gross ups, base year/ no gross ups, gross up multipliers, caps and changes to square footage was offered. Participants were given the opportunity to work through each scenario and apply the calculation formula and calculate. Angela’s presentation style and audience interaction provided participants the confidence to take the information learned and apply them to their current roles. Each year IREM® OC receives overwhelmingly positive feedback that participants learn something new each time they attend and walk away equipped to tackle CAM reconciliation with new strategies and confidence.

AB 1103 & Title 24 Seminar RecapOn February 27, the Education Division of IREM® OC hosted another in its year-long Kickoff Series of timely topics for today’s property management professionals.

The seminar was presented to a nearly sold out crowd of industry professionals by Matt Evans, PhD, Manager of Energy Codes & Standards group for Customer Programs & Services at Southern California Edison. The ½ day program provided valuable explanations, backgrounds and resources to assist in successfully navigating through the essential aspects of California’s AB 1103 non-residential building energy benchmarking law and the non-residential 2013 Building Energy Efficiency Standards (Title 24 Part 6).

We are grateful to Dr. Evans and SCE for providing such a high quality, well received and informative event.

Jeanette Ruscitti, CPM®

2014 Vice President, Education

Penny Boeck, CPM®

2014 Executive Councilor, Education

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Parker O’BrienCPM® Candidate2014 Executive Councilor,Legislative Affairs

Colleen M.BradyCPM® Candidate2014 Executive Councilor,Finance

If you are a member andinterested in volunteering on acommittee and joining our chapter’s leadership, then please email [email protected]

Past President MixerWelcome to our newestCouncil Members

On March 17th, 2014 at Scott’s Restaurant and Bar, Past Presidents of IREM®

Orange County were invited to an appreciation event. Wethank all our PastPresidents for their contribution and continued support of our organization.

During the event we also had a roundtable discussion about our organization’spast, present and future. The Past Presidents shared their experiences,challenges and accomplishments. The conversation encompassed valuablelessons, that will help guide our current decision making process. Connectingthe leaders of our past with our leaders of today will ensure IREM® OrangeCounty’s continued success!

Council Update FIRST QUARTER 2014

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Helping Hands FIRST QUARTER 2014

IREM®Orange County is proud to announce thatwe are brining back “Helping Hands”, aprogram started over a decade ago by ourFriends of IREM to give back to our community.Check out the picture from 2002, when HelpingHands helped renovate a property for theOrange County Homeless Shelter that providesa home for families with children.

If you are interested in joining Helping Hands,please email [email protected].

Last year in October, a group of ourFriends of IREM® and Members,through the coordination of the IREM® Young Professionals, volun-teered their time on a weekendhelping out the “Best Day Founda-tion”.

This year, our Helping Hands Com-mittee is planning some excitingopportunities for our members tovolunteer their time and resourcestowards community outreach.

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Michael Prestridge, CPM®

2014 VP of Public Relations,Chair of Helping Hands

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Asphalt Maintenance/Repair/ConstructionBen's Asphalt, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714-540-1700Teri Braden [email protected] S Yale St Santa Ana, CA 92704

Elevator ServicesHKA Elevator Consulants, Inc. . . . . . . . . . . . . . . . . . 949-348-9711John Reynolds [email protected] S Pointe Dr Laguna Hills, CA 92653

Environmental ServicesA-Tech Consulting, Inc. . . . . . . . . . . . . . . . . . . . . . . . . 714-434-6360Curtis Williams [email protected] W Katella Ave Suite 112 Orange, CA 92867

Caliber Paving Company, Inc. . . . . . . . . . . . . . . . . . 714-556-0484Scott Jolly [email protected] E Young St Santa Ana, CA 92705

NPG - Nelson Paving . . . . . . . . . . . . . . . . . . . . . . . . . . 951-940-0200Rhonda Reed [email protected]. Box 1575 Perris, CA 92572

Preferred Paving Company . . . . . . . . . . . . . . . . . . . . 714-632-1414Dave Wilkinson [email protected] E La Cresta Ave Anaheim, CA 92806

United Paving Co. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714-739-2200Tracie Moran [email protected] Industry Circle La Mirada, CA 90638

Emergency Restoration ServicesAmerican Technologies Inc. . . . . . . . . . . . . . . . . . . . 714-283-9990Kristen Attardo [email protected] Baywood Ave Orange, CA 92865

Har-Bro, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 562-528-8000Dawna Fry [email protected] Signal Parkway Signal Hill, CA 90755

ServiceMaster by Eddie-ARS . . . . . . . . . . . 310-301-8030Morena Fenero [email protected] Beach Ave Marina Del Rey, CA 90292

SERVPRO of Tustin . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714-480-1340Dorothy Bisaha [email protected] E Chestnut Ave Santa Ana, CA 92701

AttorneysBuckner, Alani & Mirkovich . . . . . . . . . . . . . . . . . . . 714-432-0990Catherine Weinberg [email protected] Redhill Ave, Suite 200 Costa Mesa, CA 92626

BankingUnion Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213-236-6407Josh Christopher [email protected] South Figueroa St, 10th Floor Los Angeles, CA 90071

Construction Materials SuppliersGuardTop LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 949-218-4319Jeff Luzar [email protected] Monarch Bay Plaza, Suite 210 Dana Point, CA 92629

Kimball, Tirey & St. John LLP . . . . . . . . . . . . . . . . . . 949-476-5585Susie J. Lein [email protected] Trabuco Rd Irvine, CA 92620

Richard L. Seide, APC . . . . . . . . . . . . . . . . . . . . . . . . . 949-474-8000Ellen L. Ticknor [email protected] Dove St., Suite 120 Newport Beach, CA 92660

Electrical AAA Property Services . . . . . . . . . . . . . . . . . . . . . . . . 714-681-3150Kim Bangs [email protected] Eisenhower Circle Anaheim, CA 92807

David Ballard Electrical Contractors, Inc. . . . . . . 949-642-3670Lynn Ballard Gosselin [email protected] Santa Ana Ave Newport Beach, CA 92663

Day-Lite Maintenance Company Inc. . . . . . . . . . . . 714-634-3811Kim Skof [email protected] S. Lewis Orange, CA 92868

Horizon Lighting, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . 949-336-4336Catherine Gregory [email protected] Aston St Irvine, CA 92606

General ContractorCapitalAEC.com . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-963-4632Claudia Garzon [email protected] Irvine Center Dr, Suite 150 Irvine, CA 92618

Guthrie General of California . . . . . . . . . . . . . . . . . 949-698-8514Robin Guthrie [email protected] Riverside Ave, Suite F1083 Newport Beach,CA 92663

Howard CDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 562-427-4124Megan Beare [email protected] Long Beach Blvd, Suite 200 Long Beach,CA 90807

Lacy Construction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714-630-8090Chris Lacy [email protected] E Coronado St Anaheim, CA 92806

RMC Facilities Services, Inc. . . . . . . . . . . . . . . . . . . 714-996-6800Jeremy Moyer [email protected] N Richfield Rd Anaheim, CA 92807

HVACControl Air Conditioning . . . . . . . . . . . . . . . . . . . . . . 714-777-8600Kent Kreutziger [email protected] E La Palma Ave Anaheim, CA 92807

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Infrared InspectionsBest Infrared Services . . . . . . . . . . . . . . . . . . . . . . . . . 800-597-1225David Sincock [email protected] SRochester Ave, Suite A Ontario, CA 91761

HVACEMCORServices/Mesa EnergySystems . . . . . . . . 949-254-3373Jasmine Gin [email protected] Cromwell Irvine, CA 92618

JohnsonControls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 562-594-3200Jessica Perez [email protected] Warland Dr Cypress, CA 90630

Pacific Rim Mechanical . . . . . . . . . . . . . . . . . . . . . . . . 714-285-2600Gennivieve Miller [email protected] EEdinger Ave F-4 Santa Ana, CA 92705

Janitorial ServicesAble Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714-434-9494Teresa Hyatt [email protected] WMacArthur Blvd Santa Ana, CA 92704

ABMIndustries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 949-680-7541Anastassia Kazarian [email protected] Technology Dr Suite 100 Irvine, CA 92618

Commercial Cleaning Systems . . . . . . . . . . . . . . . . 949-261-1234Megan Osbrink [email protected] Sunflower Ave, #200 Costa Mesa, CA 92626

DMS Facility Services . . . . . . . . . . . . . . . . . . . . . . . . . 949-975-1366Bob Sanchez [email protected] East Coronado St Anaheim, CA 92806

Universal Building Maintenance . . . . . . . . . . . . . . . 714-923-3702Devin Samaha [email protected] N Tustin Ave, Suite 650 Santa Ana, CA 92705

Landscape ServicesAndre Landscape Service . . . . . . . . . . . . . . . . . . . . . . 949-419-6858Scott Andre [email protected] E.Edinger Ave #F Santa Ana, CA 92705

Brickman . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714-648-0532Chris Warkenton [email protected] 1201 EHunter Ave Santa Ana, CA 92705

Critical Environments, Inc. . . . . . . . . . . . . . . . . . . . . 714-619-8888Mark Sakaeda [email protected] Randolph Ave Costa Mesa, CA 92626

Ranscapes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-883-9297Ran Tomaino [email protected] Hughes, Suite 209 Irvine, CA 92618

Terra Pacific Landscape . . . . . . . . . . . . . . . . . . . . . . . 714-567-0177Richard Wingard [email protected]

Lighting MaintenanceComet Lighting & Electric . . . . . . . . . . . . . . . . . . . . . 714-773-1859Greg Renius [email protected] S. State College Blvd, Suite E Fullerton, CA 92831

Day-Lite Maintenance CompanyInc. . . . . . . . . . . . 714-634-3811Kim Skof [email protected] S. Lewis Orange, CA 92868

Pacific Lighting Services, Inc. . . . . . . . . . . . . . . . . . . 949-716-6089Tim Hughes [email protected] Lake forest Dr, Suite C-1 Lake Forest, CA 92630

Painting & WallcoveringAccurate Colors, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . 909-484-4848James Briscoe [email protected] Red Oak St Rancho Cucamonga, CA 91730

Pickett Painting, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . 949-251-0820Scott Pickett [email protected] ECarnegie Ave Santa Ana, CA 92705

Sanders & Wohrman Corporation . . . . . . . . . . . . . 714-919-0446Todd Wohrman [email protected] N Poplar St Orange, CA 92868

Vista Paint Corporation . . . . . . . . . . . . . . . . . . . . . . . 951-454-1859Lisa Strauss [email protected] E.Orangethorpe Ave Fullerton, CA 92831

Paint & Wallcovering ManufacturerBehr Paint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 949-510-7608Liz Juarez [email protected] WSegerstrom Ave Santa Ana, CA 92704

Dunn Edwards Corporation . . . . . . . . . . . . . . . . . . . 562-760-9969Keisha Sanker [email protected] Bristol St Costa Mesa, CA 92626

Frazee/Comex USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714-348-2166Lori Marsh [email protected] N. Kraemer Anaheim, CA 92806

Rust-Oleum Sales Co., Inc. . . . . . . . . . . . . . . . . . . . . . 818-212-5213Randy Floyd [email protected] San Fernando Rd Sun Valley, CA 91352

Parking Lot OpertionsAceParking Management Inc. . . . . . . . . . . . . . . . . . 310-590-6292Claudia King [email protected] Bristol St, Suite 170 Costa Mesa, CA 92626

LAZParking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 805-341-5857Chris Handlos [email protected] 17th Street, Suite H Santa Ana, CA 92705

Parking Concepts, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . 949-753-7525Paul Gnasso [email protected]

Friends of IREM® Listing FIRST QUARTER 2014

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Tree ServicesArborwell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 510-606-1228Kimberly Taylor [email protected] American Ave Hayward, CA 94545

Park West Landscape Management . . . . . . . . . . . . 949-546-8945Valeria Bonales [email protected] Gilberto, Suite A Rancho Santa Margarita, CA 92688

Tree Pros Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 909-548-0033Michael Cordts michaelcordts@tree pros.comPO Box 1066 Chino, CA 91708

ValleyCrest Landscape Maintenance . . . . . . . . . . . 949-337-5291Jimmy Griego [email protected] S Yale St. Santa Ana, CA 92704

Pest ControlAccess Exterminator Service, Inc. . . . . . . . . . . . . . . 714-630-6310Russ Stribling [email protected] N Jefferson St., Unit H Anaheim, CA 92807

Pestgon, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-724-8100Ed Pritts [email protected] Ocean Ranch Blvd Oceanside, CA 92056

PlumbingMeier Plumbing, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . 714-505-1955Granden Meier [email protected] E Santa Clara Ave Santa Ana, CA 92705

Property MaintenanceCalico Building Services, Inc. . . . . . . . . . . . . . . . . . . 949-380-8707Katie Mastain [email protected] Rockfield Blvd Irvine, CA 92618

CAM Services, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-576-3050David Herrera [email protected] Selmaraine Dr Culver City, CA 90230

Commercial Service Solutions . . . . . . . . . . . . . . . . . 949-330-9233Lauren Mulrooney [email protected] Hughes D-105 Irvine, CA 92618

Security ServicesPACWEST Security Services . . . . . . . . . . . . . . . . . . . . 714-429-1300Vicki Langley [email protected] Harbor Blvd, Suite A-103 Costa Mesa, CA 92626

Universal Protection Service . . . . . . . . . . . . . . . . . . 714-619-1814Katy Samaha [email protected] N Tustin Ave, Suite 650 Santa Ana, CA 92705

Roofing ContractorsFontaine Weatherproofing Inc. . . . . . . . . . . . . . . . . 888-853-5326Jim Murray [email protected] Peralta, Suite F Laguna Hills, CA 92653

Highland Commercial Roofing . . . . . . . . . . . . . . . . . 714-392-7222Eric Linzmeyer [email protected] Heintz St. Baldwin Park, CA 91706

RoofLife Management, Inc. . . . . . . . . . . . . . . . . . . . . 800-834-9360Dona Fugmann [email protected] Scripps Summit Court, Suite 145 San Diego, CA 92131

Roofing DistributorsWestern Colloid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-464-8292Steve Jackson [email protected] E 60th St Los Angeles, CA 90001

Sweeping / Junk & Debris RemovalArmor Vac Corporation . . . . . . . . . . . . . . . . . . . . . . . 714-839-4386Doug Shipway [email protected] Los Leones St Fountain Valley, CA 92683

TelecommunicationsCox Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 949-546-2451Meredith Whitt [email protected] Avenida de los Banderas Rancho Santa Margarita, CA 92688

TowingDedicated Transportation Services . . . . . . . . . . . . 714-530-8697Richard Rodrigues [email protected] Harbor Blvd #B Garden Grove, CA 92843

TO' and MO' Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . 714-543-0879Robert Heer Jr. [email protected] N Poinsetta St Santa Ana, CA 92701

Window Cleaning & MaintenanceCrown Building Services, Inc. . . . . . . . . . . . . . . . . . . 714-694-1007Marius Opre [email protected] La Palma Ave Yorba Linda, CA 92887

HSG, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714-938-0400Mike Prestridge [email protected] S Lewis St Anaheim, CA 92805

South Shore Building Services, Inc. . . . . . . . . . . . . 800-579-4378Ty Eubanks [email protected] E La Palma Ave Anaheim, CA 92807

Wood RestorationStoddard's Restoration Services Inc. . . . . . . . . . . . 714-545-3020Stephani Stockton [email protected] Rowland Ave Santa Ana, CA 92707

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New Friends of IREM®FIRST QUARTER 2014

27

Welcome New 2014 Friends of IREM®

Asphalt Maintenance/Repair/Construction

Asphalt Maintenance/Repair/Construction

Banking

Electrical

Roofing Contractors

Roofing Contractors

Environmental Services

General Contractor

General Contractor

Landscape Services

Towing

Window Cleaning/Maintenance

United Paving Co.

NPG - Nelson Paving

Union Bank

David Ballard Electrical Contractors Inc.

Fontaine Weatherproofing Inc.

Rooflife Management, Inc.

A-Tech Consulting, Inc.

Howard CDM

RMC Facilities Services Inc.

Ranscapes

TO and MO Towing

South Shore Building Services

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The SOURCE Contest!

SUBMIT ANSWER

Do you know who’s behind the mask? If so, click on the button below to submit your answer. If you’re correct, you’ll be entered into a drawing for a $50 gift card!

Thank you to Parking Concepts Inc, for their generous sponsorship of the game prize!