1 cricos provider code: 01505m rto number: 3045 specialist centre for hospitality, tourism &...

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CRICOS Provider Code: 01505MRTO Number: 3045

Specialist Centre for Hospitality, Tourism & Culinary Arts

Developing Common ASEAN Tourism Curriculum

(CATC)

GMS WorkshopFebruary 2009

Presenter: Catherine Ng

William Angliss Institute

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Project Objectives & Technical Deliverables

Endorsed CATC with minimum standards

Endorsed RQFSRS

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Train the Trainer Program for

CLMV Countries

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242 competency standards

For 6 labour divisions

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•No mutual recognition

•Assist MRA & facilitate labour mobility

•Harmonise Regional Qualifications Framework & Skills Recognition System

•Capacity building of CLMV countries in implementing CATC & RQFSRS

•Narrowing development gaps amongst ASEAN Countries

•Lack of a common curriculum across ASEAN

•Harmonise different Tourism Curriculum Frameworks

•Varied tourism standards and HR capacity

•Promote consistency & uniformity in tourism training standards

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Who were involved

• ASEAN Secretariat

• ASEAN Task Force for Tourism Manpower Development

• Technical Reference Group (TRGs)

• 1041 key stakeholders:

– Industry (both Hospitality and tourism)

– Educational institutions

– Government

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Methodology of CATC & RQFSRS

CATC & RQFSRSCATC & RQFSRSCATC & RQFSRSCATC & RQFSRS

5 project phases

DiscoveryDiscovery DesignDesign DevelopDevelopValidate/

revise 1 & 2

Endorse

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Methodology of Developing Competency Standards

Develop

QC

Feedback 1

Feedback 2

Finalise & Endorse

• Develop details of competency standards – Curriculum Writers

• Feedback 1 - Review Online survey amongst ASEAN stakeholders via TRGs

•Finalise & endorsed by ASEAN Task Force for Tourism Manpower Development

• Quality Control – Review & Edit: Curriculum Experts & Professional Editors

• Feedback 2 – Through ASEAN Stakeholders Workshops

Design•Design standard template – Consult TRGs, research and benchmark

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Methodology for Train the Trainer Program in CLMV

• Local TRGs of CLMV nominated 4 participants per country

– Joint screening process– Selection criteria– CVs

• Conducted a 2-week intensive Train the Trainer Program

• Held in Hanoi

• 16 participants were assessed

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Challenges, lessons learnt and what’s next

Engagement & co-ordination

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•Effective communications mechanism & close engagement:

-ASEC-ASEAN Task Force for Tourism Manpower Development-Local TRGs

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•Develop Competency standards first

•Rationalise 300 unit titles of ACCSTP competency standards to 242

Project design

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•Continuity and importance of local TRGs

•Invite relevant / interested stakeholders

•Prior in-country visit briefings

Relationship building & approaches

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Communications

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Some language barrier

•Develop a portal to distribute information to stakeholders

•Developed www.waseantourism.com

•Create an online forum

Dissemination of information

•Face-to-face communications / workshops irreplaceable

•Gather feedback

•Answer questions

•Build consensus amongst stakeholders


•Encourage local TRGs to joint facilitate the program

•Translate materials if budget allows

•Organise translators if needed

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Capacity building I

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•Create a web portal for training resources (toolbox) for new standards

•A knowledge bank and discussions forum

Supportive environment Capacity building II

•Develop ASEAN Certified Trainers and Assessors

•Create a pool of trainers by adopting “Master Trainer & Assessor model”


•Run intensive Train the Trainer programs in parallel with development of skills standards framework

•Create “Project Champions/Advocates”

•

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Master Trainer & Assessor Model

•Multiplying effects

•Mentoring

•ASEAN & GMS Certified Trainers & Assessors

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End of presentation

Thank you.

Any questions?

1 cricos provider code: 01505m rto number: 3045 specialist centre for hospitality, tourism &...

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