1 © copyright 2006 emc corporation. all rights reserved. transformation made simple: enabling...

1© Copyright 2006 EMC Corporation. All rights reserved.© Copyright 2006 EMC Corporation. All rights reserved.

Transformation Made Simple:Enabling Citizen Centricity

Christian Leeb-HetzerChristian Leeb-HetzerEMEA Director State/Local Government, Science, Education & Culture

[email protected]

Athens,

October 30th, 2007


Today’s Agenda

1. EMC in Government

2. Government Improvement Areas – Enabling Transformation„The Back office Challenge“

3. EMC „Transformation Made Simple“ –

- Transformation in Multi-Application & IT Environments- The Paper Challenge- The EMC Archiving & Consolidation Answer


EMC’s Evolution

InformationInfrastructure

2005+2003-2005

Storage andInformation

Management

StorageCompany

1991-2002

3© Copyright 2007 EMC Corporation. All rights reserved.


EMC Core Beliefs

4

Information continues to grow in importanceAnd will eventually become the focal point of IT

Information is shifting from structured to unstructuredMoving from databases to repositories

Classifying, understanding and organizing information is very importantEspecially the unstructured information

Securing information at the information level is extremely important

IT resources are becoming virtualized, rather than physical


To support today‘s government agendaTo support today‘s government agenda

EMC in the Public Sector

Strategy: Assist Public Sector organizations in their transformation

– Improve the delivery of services Leverage information technologies and processes to address the growing

demand for sharing information across organizations

– Achieve operational excellence Optimize how to effectively and efficiently manage government information

Dedicated World Wide Global Public Sector Organisations– Americas– Europe, Middle East & Africa– APJ


Without information management in the back office – Without information management in the back office –

it won’t work in the front office ….it won’t work in the front office ….

Today’s Government (Lisbon) Agenda

driven by European Union & their Member States

– Increase Customer CentricityIncrease Customer Centricity– Enhance Back Office service productivityEnhance Back Office service productivity– Enable “Cross-Silo”-Collaboration through structured Enable “Cross-Silo”-Collaboration through structured

and unstructured information sharingand unstructured information sharing

Goal: Drive out cost and raise efficiency and citizen satisfaction

eGovernmenteGovernment


Citizen Centricity only works with the Citizen Centricity only works with the

support of Information Centricity!support of Information Centricity!

Back Office Challenge

The Information Management Challenge

– Capture all content stored in different SilosCapture all content stored in different Silos– Capture all paper & unstructured contentCapture all paper & unstructured content– Manage content growthManage content growth– Manage data protection & data securityManage data protection & data security– Enable multi application collaboration Enable multi application collaboration – Manage cost & skill set associatedManage cost & skill set associated

Today’s Customer Focus: Content Capture, Content management & Consolidation


The Multi Silo – Multi Application Challenge!The Multi Silo – Multi Application Challenge!


The Information Management Challenge

– Unknown or complex dependencies of applications Unknown or complex dependencies of applications & content& content

– Uncontrolled explosion of resource consumptionUncontrolled explosion of resource consumption– unmanaged data access & data securityunmanaged data access & data security

The Unknown - The biggest inhibitor for change!

EMC helps with SMARTS ADM technologyEMC helps with SMARTS ADM technology


EMC Smarts Application Discovery Manager 5.2Data Center Management Solution

What Does ADM Do?

Quickly discover current inventory of hardware, supporting software and applications

Automatically map their dependencies

Collect deep hardware & software configurations detail

Continuously track changes

Accurately populate the CMDB

From a centralized Level


SMARTS ADM helps with...SMARTS ADM helps with...

Data Center Consolidation / Data Center Move

Asset / Inventory Audits

Disaster Recovery and Business Continuity

Change Impact Analysis

Business Impact / Problem Isolation

FastFast

SimpleSimpleProvenProven


Managing volume and variety – Forms, documents, digital pictures, electronic formats all need to be archived

Managing volume and variety – Forms, documents, digital pictures, electronic formats all need to be archived1Inefficiency and expense – Slow search & retrievals jeopardize customer service levels

Inefficiency and expense – Slow search & retrievals jeopardize customer service levels2Inadequate information access – Poor visibility into onsite and offsite archives limits information reuse

Inadequate information access – Poor visibility into onsite and offsite archives limits information reuse3Compliance – Difficult to enforce policies consistently; regulatory and litigation requirements tough to meet

Compliance – Difficult to enforce policies consistently; regulatory and litigation requirements tough to meet4

The Paper Challenge!The Paper Challenge!


ArchiveExtract

MetadataAuthorDateFromSubjectCustomer

Capture Classify Validate

Tiered Network Storage

The EMC Capture and Archiving Process

The Paper Challenge - FIX!The Paper Challenge - FIX!


The Content Explosion & Archiving Challenge!The Content Explosion & Archiving Challenge!


Effective Consolidation & Archiving Concepts are the TOP

Investment priorities in today‘s Government Organisations!

––> Working on Operational Excellence> Working on Operational Excellence


minmsec Retrieval Time

Accessibility

Co

st

& C

om

ple

xit

y

Shelf Archive

for DR or Backup

The Discussion for Online and Archival Offerings & Services

Highest Performance

cache and spinning disk

(SAN/NAS/DAS)

DBs, Performance Critical Apps

Simple

Scalable

Secure

FC/ATA

ATA

Highest Capacity spinning disk

(CAS/SAN/NAS/ DAS)

sec

$

$$

$$$


30TB30TB

SANSAN

CHALLENGE

9X Ratio of 9X Ratio of Media to DataMedia to Data

Departmental Departmental SystemsSystems

Legacy Legacy SystemsSystems EMAILEMAIL

FILE & FILE & PRINTPRINTBACKUPBACKUP

Tape / DriveTape / DriveRefreshRefresh

BackupBackup

ArchiveArchive

360TB!!360TB!!ATAATA

30TB30TB10TB10TB

40TB40TB

10TB10TB6TB6TB16TB16TB8TB8TB

10TB10TB

90TB90TB

EMC’s Consolidation & Archiving effect


EMC Documentum Enterprise Content Management Solutions

Services for Citizens Automobile registration Applications and permits Benefits and services Public libraries Certificates and deeds Enrolment in higher education Announcement of moving Social Security Administration Personal documents (i.e., passport) Job search services by labor offices Income taxes processing Property information

Services for Businesses Social contribution for employees Public procurement VAT declarations and notification Registration of new companies Submission of data to statistical

offices Environmental-related permits Corporate tax declaration and

notification Project/contractor support

Supporting Effective Service Delivery throughout Public Sector

16

Solutions for Improved Service DeliverySolutions for Improved Service DeliverySolutions for Improved Service DeliverySolutions for Improved Service Delivery


The Information Management Solutions for Government

Managing growthDramatic growth of informationIncreased infrastructure complexity

Managing riskProtecting against information lossSecuring against unauthorized accessComplying with legal and government mandates

Managing effectivenessReducing capital and operational costsImproving flexibility and responsivenessdelivering service levels demanded by the citizens

Creating new valueLeveraging information in new waysUsing infrastructure to improve efficiencies

Adapting…to new business modelsImplementing a shared services modelTransitioning to a service oriented architecture


Best Practice – City of Zurich

Challenge – Consolidate 68 different city departments into 3 IT data centers – Implement shared services e.g. Archiving, Mail server Backup – Enable all departments for future digital collaboration– Substitute expensive manual intervention with process automation

Ask– Provide a 4 tiered storage infrastructure based on information importance– Provide a disaster recovery strategy– Support a 4 phase implementation plan over 18 months

1 - 6 months implementation & migration by tier 3 - 9 months DR implementation 9 – 12 implement Archiving tier and shred service offering 12 – 18 implement Mail Server Backup

@ best price / MB


Solution

4 storage tiers in 2 boxes – DMX / Centera– Only two technologies to learn– Cost & maintenance significantly less

Improved implementation time 6 months– Faster leverage– Cost– Enables IT to push new projects forward– Increase in customer satisfaction

All parts of the offering are referenced and shown locally



Future Plans

VMware software for server virtualization

EMC SMARTS Resource Management Software for:– Infrastructure optimization – Utilization monitoring– Network management automation & simplification

EMC RSA Software for:– Identity and Access Management


1 © copyright 2006 emc corporation. all rights reserved. transformation made simple: enabling...

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