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Behind Virtual Work and Behind Virtual Work and Distributed Collaboration: Distributed Collaboration:

Leveraging Effective Collaboration in Leveraging Effective Collaboration in Communities & Communities &

Open Distributed TeamsOpen Distributed Teams

AC/UNU Millennium ProjectAC/UNU Millennium Project

Distributed Collaboration WorkshopDistributed Collaboration Workshop

Woodrow Wilson International Center for ScholarsWoodrow Wilson International Center for Scholars

byby

Peter P. YimPeter P. Yim <[email protected]>

July 29, 2004 – Washington D.C.July 29, 2004 – Washington D.C.( v 1.10 )

ppy/MP-PC_CIM3_presentation_20040729.ppt/Jul-2004 2 of 19

Introducing CIMIntroducing CIM

• CIM Engineering, Inc. - San Mateo, CACIM Engineering, Inc. - San Mateo, CA• Incorporated in California – Jan. 1989Incorporated in California – Jan. 1989• CIM: Computer Integrated Manufacturing CIM: Computer Integrated Manufacturing

(with our origin in manufacturing and (with our origin in manufacturing and manufacturing systems)manufacturing systems)

• CIM3: CIM3: originally, “originally, “CComputer omputer IIntegrated-ntegrated-MMan-an-MMachine achine

MManufacturing”anufacturing” now, “now, “CCollaboration ollaboration IIn hun huMMan-an-MMachine-achine-MMethodology”ethodology” Effectively, we are about optimizing systems of:Effectively, we are about optimizing systems of: PeoplePeople,, Tools Tools andand

ProcessProcess


What Does CIM3 Do?What Does CIM3 Do?• Mission: Mission: to enable more effective distributed to enable more effective distributed

collaboration and virtual enterprise through collaboration and virtual enterprise through bootstrapping collective intelligence over the bootstrapping collective intelligence over the InternetInternet

• Doing business as:Doing business as: ““cim3.comcim3.com”, “”, “cim3.netcim3.net” and “” and “cim3.orgcim3.org”” cim3.comcim3.com – the business arm of the company – the business arm of the company cim3.netcim3.net – the collaborative work environments where client – the collaborative work environments where client

Communities of Practice and distributed team workspaces Communities of Practice and distributed team workspaces are hosted are hosted

cim3.orgcim3.org – the research arm, and holder of the company’s – the research arm, and holder of the company’s open technology, content and other intellectual propertiesopen technology, content and other intellectual properties

• Products/Services: providing an ASP based Products/Services: providing an ASP based Collaborative Collaborative Work Environment (“CWE”)Work Environment (“CWE”) infrastructure that enables infrastructure that enables distributed project teams, virtual enterprise partners and distributed project teams, virtual enterprise partners and communities of practice to work effectively over the Internet.communities of practice to work effectively over the Internet.


Our Focus:Our Focus:Communities & Distributed Communities & Distributed

TeamsTeams• People as an integral part of the People as an integral part of the

systemsystem• The Community Spectrum The Community Spectrum [Kaplan/iCohere][Kaplan/iCohere]

Affinity NetworksAffinity Networks Learning CommunitiesLearning Communities Communities of Practice (CoP’s)Communities of Practice (CoP’s) Project TeamsProject Teams

• We optimize our infrastructure, tools and We optimize our infrastructure, tools and process for CoP’s and Distributed Project process for CoP’s and Distributed Project TeamsTeams


Our Hosting Our Hosting FacilityFacility


CIM3's ApproachCIM3's Approach• Augmentation - human-machine interaction - collaboration - communitiesAugmentation - human-machine interaction - collaboration - communities• Openness - we use open-source software & comply with open standards as Openness - we use open-source software & comply with open standards as

much as we can; we open-source our technology and content, and participate much as we can; we open-source our technology and content, and participate in open standards developmentin open standards development

• Capitalizing on the Internet technology: taking it Capitalizing on the Internet technology: taking it from the research and academic networkfrom the research and academic network to the current form as publishing mediato the current form as publishing media to Transactions and Web Services to Transactions and Web Services onto being its future as knowledge media in the Semantic Webonto being its future as knowledge media in the Semantic Web

• Providing Enterprise performance, quality, robustness, security & fault Providing Enterprise performance, quality, robustness, security & fault tolerancetolerance

• Providing platform neutrality: Providing platform neutrality: supporting machines on PC’s, Mac’s, Linux, Unix, …supporting machines on PC’s, Mac’s, Linux, Unix, …• System built upon a knowledge architecture optimized for distributed System built upon a knowledge architecture optimized for distributed

teamworkteamwork• Emphasis on effectiveness and strategic value - not technologyEmphasis on effectiveness and strategic value - not technology• Supporting entire user spectrum: from the everyday users to the power usersSupporting entire user spectrum: from the everyday users to the power users• While we do open-source work, we believe in properly remunerating our While we do open-source work, we believe in properly remunerating our

contributors, and in helping create a viable economic model for open workcontributors, and in helping create a viable economic model for open work


The Case for the Augmentation Approach The Case for the Augmentation Approach in CWEin CWE

• We work towards providing a work environment for We work towards providing a work environment for bothboth humans and humans and machines, optimizing between objectives likemachines, optimizing between objectives like• Supporting the expressiveness that humans need to convey their ideas, Supporting the expressiveness that humans need to convey their ideas,

and the structure and rigor that machines need to properly and the structure and rigor that machines need to properly interoperate - in essence, promoting both creativity and operational interoperate - in essence, promoting both creativity and operational efficacyefficacy

• The ease-of-use that everyday users need, and the versatility and The ease-of-use that everyday users need, and the versatility and extensibility that power users need to take their work to the next levelextensibility that power users need to take their work to the next level

• Securing the borders of the cwe to malicious intruders, while Securing the borders of the cwe to malicious intruders, while encouraging access, participation, sharing and the free flow of encouraging access, participation, sharing and the free flow of information and knowledge among members of the trusted information and knowledge among members of the trusted communities communities

• Catering to the quality requirements of information and transaction Catering to the quality requirements of information and transaction processing systems and the realities of human behavior that just aren’t processing systems and the realities of human behavior that just aren’t * *

o Fully describable, fully online, fully informative, fully accurate, or fully Fully describable, fully online, fully informative, fully accurate, or fully responsibleresponsible

• Our intent is to foster shared understanding and learningOur intent is to foster shared understanding and learning• We are trying to spur innovation, as well as organic or emergent behavior We are trying to spur innovation, as well as organic or emergent behavior

in the user communities and teamsin the user communities and teams

** Ref: Winograd, Newman, Yim “Including People in CIM Designs”


The Collaborative Work Environment The Collaborative Work Environment FeaturesFeatures

• archived email forumarchived email forum• Wiki : a read-and-write Wiki : a read-and-write

webweb• document repository/file document repository/file

sharing workspacesharing workspace• Community of Practice Community of Practice

(CoP) portal(CoP) portal• Fine-grain access and Fine-grain access and

linking (“purple linking (“purple numbers”)numbers”)

• Full-text searchFull-text search

• voice conferencingvoice conferencing• screen/application screen/application

sharingsharing• instant messaginginstant messaging• real-time chat sessionreal-time chat session• Optimized for Optimized for

distributed distributed community and community and teamworkteamwork

• Platform neutralPlatform neutral


Some Current CIM3 Projects & Some Current CIM3 Projects & PilotsPilots

• International Collaborative R&D:International Collaborative R&D: Millennium Project - Millennium Project -

State of the Future Index System DevelopmentState of the Future Index System Development AC/UNU-Millennium Project - hosting and collaboration AC/UNU-Millennium Project - hosting and collaboration

supportsupport Digital Art Ontology - <Digital Art Ontology - <daodao>>

• Open standards development:Open standards development: [ontolog] Forum[ontolog] Forum - an international forum on business ontologies - an international forum on business ontologies NIST – semantic distance workshop on <NIST – semantic distance workshop on <interopinterop>> OASIS-UBL TCOASIS-UBL TC work/collaboration supportwork/collaboration support

• eGov - eGov - <<sinesine>, <>, <colabcolab>, <>, <gov-cwegov-cwe>>

• Learning/Education:Learning/Education: Aragon Robotics Team - <Aragon Robotics Team - <artart>> Western Region Robotics ForumWestern Region Robotics Forum - an adjunct to the - an adjunct to the

FIRST Robotics CompetitionFIRST Robotics Competition initiative initiative


http://http://mp.cim3.net/mp.cim3.net/


http://colab.cim3.nhttp://colab.cim3.net/et/

The “pilot” and the “sandbox” for The “pilot” and the “sandbox” for eGov CWE’s eGov CWE’s


A walk-through of the A walk-through of the <ontolog> Community <ontolog> Community

CWECWE• The Discussion ForumThe Discussion Forum• The Wiki – a read+write websiteThe Wiki – a read+write website• The File Workspace/RepositoryThe File Workspace/Repository• Best PracticesBest Practices

Archived discussionsArchived discussions Project HomePagesProject HomePages Sharing documents and ResourcesSharing documents and Resources Augmented Conference CallsAugmented Conference Calls Virtual Presentations & WorkshopsVirtual Presentations & Workshops Knowledge sharing, re-use, access & Knowledge sharing, re-use, access &

exploration exploration An open collaborative work environmentAn open collaborative work environment

“ … on tackling 'wicked problems': it's about arriving at a shared commitment, with a shared understanding, augmented by a shared display and a facilitator.” -- citing the work by the IBIS people (Horst Rittle/Jeff Conklin)


CWE use cases – Archived DiscussionsCWE use cases – Archived Discussionsref:

http://ontolog.cim3.net/forum/ontolog-forum/


CWE use cases – wiki augmented CWE use cases – wiki augmented meetings & callsmeetings & callsref: http://ontolog.cim3.net/cgi-bin/wiki.pl?

MeetingsCalls


CWE use cases – shared document CWE use cases – shared document repositoryrepositoryref: http://ontolog.cim3.net/cgi-bin/wiki.pl?

Conference_Call_2004-01-08


CWE use cases – collective CWE use cases – collective intelligenceintelligenceref: http://art.cim3.net/cgi-bin/wiki.pl?

ResourcesLinks


An Organizational Form that An Organizational Form that the CWE aims at Supportingthe CWE aims at Supporting

Source: Institute for the Future: Johansen, R., Swigart, R. Upsizing the Individual in the Downsized Organization

The Fishnet OrganizationThe Fishnet Organization


ReferencesReferences

• Doug EngelbartDoug Engelbart's Bootstrap 's Bootstrap Vision and MissionVision and Mission

• [ontolog-forum]: [ontolog-forum]: http://ontolog.cim3.net/wiki/http://ontolog.cim3.net/wiki/• CWE Community: CWE Community: http://community.cim3.nethttp://community.cim3.net• CIM3 ASP Product/Pricing: Collaborative CIM3 ASP Product/Pricing: Collaborative

Work Environment HostingWork Environment Hosting • More Information:More Information:

CIM Engineering, Inc.CIM Engineering, Inc. Peter P. Yim (Peter P. Yim (biobio) () (cvcv))

1 behind virtual work and distributed collaboration: leveraging effective collaboration in...

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distributed project

manufacturing systems

effective collaboration

virtual work

opensource software

communities openness

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