1 autorestore®. 2 agenda - business & heritage - customer journey - scope of work -technical...
TRANSCRIPT
1
AutoRestore®
2
Agenda
- Business & Heritage
- Customer Journey
- Scope of work
-Technical Overview
- Net Promoter Score (NPS)
- Summary & Close
3
Heritage
4
AutoRestore® 2012 – New World
To Be The Natural
Choice For Crash
Repair In The UK
5
Customer Journey
6
Customer Journey
7
Customer Journey
8
Customer Journey
9
Customer Journey
10
Customer Journey
11
Scope of Work
12
13
14
15
16
17
18
19
Customer Satisfaction - NPS
23
45
67
89
10
01
Not at all likely
Very likely
Detractor Neutral Promoter
How likely are you to recommend AutoRestore® to a friend or colleague?
% Promoters % DetractorsNet Promoter
Score
20
Net Promoter Score - Industry
UK Motor Insurer Average
Best Body Shops
Leading Motor Insurer
21
Technical Overview – Van
22
Technical Overview - Van
23
Technical Overview - Rig
24
Summary
Full Backing from Belron® & D'Iteren®
Mobile & Fixed Site Offering
Seamless Customer Focused Process
Customer Convenience
Delivering World Class Service