Q&A1. Q: What is the ExerciseRewards™ program, and what is the benefit to me?

A: TheExerciseRewardsprogramrewardsyouforworkingoutatfitnesscenters.AriseHealthPlanmembersareeligibletoparticipate.

2. Q: Who provides the ExerciseRewards program?A: TheExerciseRewardsprogramisprovidedbyAmericanSpecialtyHealthFitness,Inc.(ASHFitness),a

subsidiaryofAmericanSpecialtyHealthIncorporated(ASH).ASHisoneofthenation’sleadinghealthservicescompanies.Itprovidesawiderangeofmusculoskeletalprovidernetwork,fitnessandexercise,andhealthmanagementprogramstohealthplans,employergroups,insurancecarriers,andtrustfunds toimprovethehealthoftheirmembersoremployees.

Itsmissionistoempowerindividualstolivelonger,healthierlives.ASHdoesthisthroughavarietyofpopulationmanagementprograms,createdthroughinnovation,scientificevidence,andstate-of-the-arttechnology,andmeasuredagainstthehighestindustrystandards.

3. Q: How does the program work?A: Youneedtoworkoutatleast10timespermonthatanacceptablefitnesscenter/YMCAtoreceiveyour

$30rewardeachmonth.Youcanreceivecreditforonefitnesscentervisitpercalendarday(withatleast8hoursbetweenvisits).

4. Q: How can I track fitness center visits?A: Thereare3waysyoucantrackyourfitnesscentervisits:

1) TheActive&FitDirect™program—Choosefrom9,000+fitnesscentersandselectYMCAsnationwidefor$25amonth(plusa$25enrollmentfeeandapplicabletaxes).Onceenrolled,youdon’tneedtodoanythingelse—theActive&FitDirectfitnesscenterswillsubmityourvisitsforyouautomaticallyforahassle-freewaytoearnvisitstowardyourrewardgoal.YoucanquicklyandeasilyenrollintheActive&FitDirectprogrambyvisitingwww.ExerciseRewards.com.

2) ASHConnect™apponyoursmartphone—Trackyourworkoutsatthousandsoffitnesscentersnationwide.Fortheapptocountyourvisit,yourworkoutshouldbeatleast30minuteslong.ThisisanotherefficientmethodthatusesGPSdataforreal-timetracking.Searchfor“ASHConnect”inyour appstore.

3) Paperlog—SubmityourcompletedVisit Submission Form.Pleasemakesuretheformiscomplete andlegibletoearncreditforeachvisit.

5. Q: Can I use more than one method to track my visits?A: Yes,youcanuseanyorallofthe3methods.Youarenotlimitedtojustonemethod.Youcanlogonto

theExerciseRewardswebsitetotrackyourprogresstowardyourreward.

6. Q: How do I register?A: Simplygotowww.ExerciseRewards.comandregisterforanonlineaccount.YoucanalsouseaVisit

SubmissionFormtotrackyourworkoutsatyourfitnesscenterandsubmitforcredit.Youdon’tneedonlineaccesstoparticipateinthisway.

7. Q: What are some of the website features?A:Thewebsitehassomegreatfeatures,including:

• Fitnesscentersearch—Findparticipatingfitnesscentersthatautomaticallyreportvisitsandmay offerguestpassesthroughtheActive&FitDirectprogram.

• Quarterlyonlinenewsletterscoveringhealthandexercisetopics.

• Onlineclasses.

8. Q: How can I enroll in the Active&Fit Direct program?A: YoumayenrollintheActive&FitDirectprogrambygoingtowww.exerciserewards.com.Onceyouchoosea

participatingfitnesscenter,a$25enrollmentfee,$25forthecurrentmonth(regardlessoftheenrollmentdatewithinthatmonth),and$25forthenextmonthwillbeduewhenyouenroll.Eachmonth’sfeeis$25.

Aftera3-monthcommitment,participationismonth-to-month.Onceenrolled,youmayvieworprint yourfitnesscard.Paymentwillbechargedontheclosestdaywithinthesamemonth(e.g.,ifyouenrollJanuary30,therecurringpaymentisFebruary28,thelastdayofthemonth).

9. Q: What should I do if I already go to a fitness center but I want to enroll into an Active&Fit Direct fitness center?

A: Active&FitDirectnetworkfitnesscentersallowyoutocancelorsuspendcurrentmembershipssoyoumayenrollintheActive&FitDirectprogramatnopenalty.IfyoudecidetocancelyourActive&FitDirectenrollment,andtheoriginalfitnesscentermembershipwassuspended(andnotcanceled),youroriginalmembershipshouldbereinstated.

10. Q: What do I need to send in to the ExerciseRewards program if I am manually tracking my activity on the Visit Submission Form?

A: Ifyouchoosetoattendanacceptablefitnesscenterthatdoesnotsubmitvisitsandyou’renotenrolledintheActive&FitDirectprogramorusingtheASHConnectapp,thenyou’llneedtokeeptrackofyourworkoutsonapaperlog.

CompletetheVisitSubmissionForm,whichdocumentsyourfitnesscentervisits.Afitnesscenterstaffmembermustsignorstampthelogforeachvisit,oryoucansubmitacomputerprintoutofyourworkoutsfromthefitnesscenter.Pleaseensuretheformiscompleteandlegibletoprocessyourreward.

Submissionsmustbereceivednolaterthan90daysaftertheendofeachmonth.

TheVisitSubmissionFormisavailableatwww.ExerciseRewards.comorbycalling877.810.2746.

11. Q: What do I need to do to get rewarded?A: Youneedtocompleteatleast10fitnesscentervisitsineachmonthtimeframe.Activitycanbetracked

onwww.ExerciseRewards.comwhenyou:

» EnrollintheActive&FitDirectprogramandattendacontractedfitnesscenter.Visitswillbeaddedtoyouraccountaftertheyarereceivedandprocessed,approximatelyonemonthafteryouvisittheparticipatingfitnesscenter.

» UsetheASHConnectapp.

Ifyousubmitpaperlogsofyourworkouts,thevisitswillbeaddedtoyouronlineaccountwhenyourlog isreceivedandprocessed.

12. Q: How do I redeem my reward?A: Youwillbeabletoseeyourrewardinformationonthewebsite.Onceyourvisitrequirement

ismetandprocessed,youwillreceivearedemptionemail(ifonfile)advisingyoutologinto www.ExerciseRewards.com.GototheRewardspageandclick“Availabletoredeem”andselect yourincentiveperiod.Confirmyourmailingaddressandclick“Redeem.”Ifyouareunabletoredeemyourreward,ExerciseRewardswillautomaticallyredeemyourrewardapproximately30daysafterthecalendarmonthinwhichyouearnedyourreward.

13. Q: When should I expect to receive my reward?A: Allrewardsareprocessedwithin7–10daysofamemberredeemingtheirrewardonthewebsite.

Ifyouaresubmittingpaperlogs,andyousubmitincompleteorinvaliddocumentation,yourrewardwillnotbeprocessed.Thereasonyourrewardwasnotprocessedwillbepostedtoyouraccounton theExerciseRewardswebsitewithin30daysofreceiptofyoursubmission.

14. Q: If a fitness center is not in the ExerciseRewards network, how will I know if it is acceptable to usefor this program?

A: Forafitnesscentertoqualify,itmustbeinthe50U.S.statesorDistrictofColumbia;offerregularcardiovascular,flexibility,and/orresistancetrainingexerciseprogramsormayincludeinstructor-ledclasses(suchasZumba®,Pilates,“step”classes,yoga,aquatics,etc.);musthavestaffoversight; andmustofferamembershipagreement.

Examplesofexcludedcentersthatdonotqualifyforrewardsinclude,butarenotlimitedto,thefollowing:

» Servicesandactivitiessuchasrehabilitationservices,physicaltherapyservices,countryclubs,socialclubs,orsportsteamsandleagues

» Duesorfeesforparticipatinginaerobic/fitnessactivitiesnotinanacceptablefitnesscenter,aswellasfeesforpersonaltraining,lessons(e.g.,tennisandswimming),coaching,andexerciseequipmentorclothingpurchases

» Exercisesessionsatfitnesscenterswherethereisnostaffoversight(e.g.,centersinapartmentbuildings,hotels,andsportsclubs)

Becausetheseexcludedfitnesscentersarenoteligibleforrewards,theywillnotappearinthe ASHConnectappandarenotintheActive&FitDirectnetwork.

M931-003C-WIAHP (01/19)©2019AmericanSpecialtyHealth Incorporated (ASH).All rights reserved.TheExerciseRewardsandActive&FitDirectprogramsareprovidedbyAmericanSpecialtyHealthFitness, Inc.,asubsidiaryofASH.ExerciseRewards, theExerciseRewards logo,Active&FitDirect,andASHConnectaretrademarksofASH.Othernamesorlogosmaybetrademarksoftheirrespectiveowners.

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