1 8. ca module by poltys this application adds more features on panasonic communication assistant

1

8. CA Moduleby Poltys

This application adds more features on Panasonic Communication Assistant.

2

8-1. CA Module by Poltys

IntroductionButton on CA starts CA module to support several solutions.

3

Overview – ACD ReportsACD report adds more features to CA supervisor. Group Analysis / Agent Analysis / Graphical report / Export / Print


PanasonicKX-TDE-NCP-NS

CA Multiplexor feature ofCA Module by Poltys

Ext 101Supervisor Panasonic CA Supervisor

ADC Report feature ofCA Module by Poltys

Log-in to127.0.0.1

- Information from PBX (or CA server) to CA Supervisor is used.- CA supervisor AK is required.- CSTA MUX AK is NOT required. (Technically PBX treats this solutions as CA.)

Log-in to PBX(or CA server) Ext 102 Ext 103

ICD Group

CA Supervisor

4

Overview – ACD Reports (Screen)

8-2-1. CA Module by Poltys

- For example, CA module monitors “Current Waiting Call” of CA Supervisor always and makes report of “Max. waiting Calls”.- CA supervisor has to work always. (Log-in to un-used extension is recommended.)

CA Supervisor

5

SIP Extension

Poltys Appliance(Linux)

Overview – Conference BridgeMeet me conference and scheduled conference (Automatic call for conference) are provided by Poltys Appliance” hardware.It is connected to PBX as SIP phone. (CTI connection is not used.)


PanasonicKX-TDE-NCP-NS SIP Ext AK

CA ProCA Supervisor

CA Moduleby Poltys

Log-in forsetting

Panasonic CA

One hardware supports multiple channels.

Asterisk is used technically.

CA Operator Max. 96ch

6

Overview – Auto AttendantIncoming call can be transferred by name announcement instead of dial after listening to long AA message such as “For sales section, dial 1…For Alfred, dial 1. For Becky, dial 2.. ”


SIP Extension

Poltys Appliance(Windows)


CA Moduleby Poltys

Log-in forsetting

Please tell the name you want to talk..

EXT 101 Ext 102Alfred Becky

Step 2

Step 3

Transfer to Ext 102 (Becky).

Becky

- Poltys Appliance Windows type is required. (Not Linux)- Text to speech and speech recognition function of Windows are used.

CA Pro / CA OperatorCA Supervisor

Panasonic CA

Step 1

Max. 48ch

7

Overview – Appointment ReminderCall is made to customer automatically and message is announced.Message is pre-programmed by text.This is useful when customer does not read e-mail.


SIP Extension

Poltys Appliance(Windows)


Hello this is Panasonic Car Service.Inspection is required for your carin the next month. Please contact 01-234-5678 for reservation.

Step 2

Answer

- Poltys Appliance Windows type is required. (Not Linux)- Text to speech and speech recognition function of Windows are used.

Step 1

Automatic Call

Step 3

Automatic Announce


CA Moduleby Poltys

Log-in forsetting

Panasonic CA

Customer

Max. 48ch

8



PanasonicKX-TDE-NCP-NS

Step 2

Answer

Automatic Call

CA Multiplexor by Poltys

Ext 101CA user Panasonic CA

Log-in to127.0.0.1

Overview – Outbound DialerCall is made to customer automatically and CA user talks with the customer using extension phone. CA user can program several customers to contact and activate this feature when CA user is not so busy.

Customer

Outbound Dialerby Poltys

Step 1

Automatic “Make Call” to customer

Outbound Dialer is useful after no response for Auto Attendant for example.

9


Programming Hint

8250Password

8250Password

127.0.0.133334

10.64.213.23333334

PanasonicKX-TDE-NCP-NS10.64.213.233 for example

10

Contact

Contact above for followings and so on.- get latest software and manual.- buy software license.- report software trouble.- request feature improvement.

http://www.poltys.com/


http://www.poltys.com/

11

Corresponding

CA Module

License on Client Side

(CA User PC)Poltys Appliance

ACD Reports Yes No appliance

Conference Bridge Not needed

Yes(Conference Bridge licenses are

required for each port.)

Appointment Reminder Yes

Yes(Appointment Reminder Licenses are

required for each port.)

Auto Attendant Yes

Yes(Auto Attendant Licenses are required

for each port.)

Outbound dialer Yes No appliance

License


12


Reference

• Product Leaflet (One for each CA Module)• Use Case (One for each CA Module )

– One page description regarding on how customers use the solution

• Sales Presentation (One presentation for all five CA modules)– Product description, features, licensing, benefits to

customer, how to position, how to sell• Technical Training Materials (One for each CA Module ) • You Tube Videos

• http://www.youtube.com/playlist?list=PLt0yIYC6DZ5l3QZj9ihjXznEun_UXCXXP

• Operation Manual (One for each CA Module• Case studies (One for each CA Module)• Special Webpage

• http:///www.poltys.com/ca-modules

http://www.youtube.com/playlist?list=PLt0yIYC6DZ5l3QZj9ihjXznEun_UXCXXP

http://www.youtube.com/playlist?list=PLt0yIYC6DZ5l3QZj9ihjXznEun_UXCXXP

http://www.poltys.com/ca-modules

13

End of DocumentEnd of Document

1 8. ca module by poltys this application adds more features on panasonic communication assistant

Documents