1. © 2008 aastra communications, ltd. aastra 5000 telephony services day 3 / morning your...

1 . © 2008 Aastra Communications, Ltd.

Aastra 5000 Telephony Services

Day 3 / Morning

Your connection to the World


Telephony ServiceAgenda

» Introduction» The Basics» Main Features» Specific features

– Embedded IVR

– For Hotel and Hospital

– SMDR / Ticket

» Features for IP sets– Dual Homing

– Voice Cyphering

– Security


» IP Networking : signalling– MOVACS : Rich homogenous telephony service for all the users– SIP : ToIP providers, i-PBX & gateways– H.323 with PHM gateway on Windows 2000 : Orange eQuant certified

» Computer Telephony Interface:– CSTA - Contact Center : NCP– TAPI Release 3.2 : desk applications & M7480 V3,– Front office (hostels & hospitals)– VTI XML : i2052 & TWP – VTI XML : IVR & IP Conferencing

» Telephony administration through LAN/WAN : – AM7450 – CDR tickets– Aastra Management Portal

» IP phones : – i7xx , i2052 (soft-phone) or SIP : DECT/IP, Wi-Fi , Smart-phones,

fixed...– H323 with PHM gateway on Windows 2000– 675xi SIP sets– 53XX IP sets

NeXspan Communication Server Services & signalling

NCS

Soft-phones, CTIFixed, DECT/IP,

Wi-Fi phones

Multi-siteGateways

Contactcenters

ConferencesAttendants

Applications…

Operators/ISPNetworks

AdministrationBilling

IP

IP

IP IP

IP IP


Telephony Services

The Basics



Basic Services 1/2

» Direct selection upon arrival

» Transfers (immediate, if unanswered or busy)

» Automatic recall

» Forwarding (immediate if unanswered or busy)

» Substitution

» Follow-me

» Common speed numbers

» Secretary/director call screening

» Classification/filing

» Call interception

» Intercom groupings

» N-way conferencing (where N = a number)

» Message notification (voice mailbox)

» Call by name

» Caller ID by number

» Caller ID by name

» User to user messaging

» Wireless DECT localization

» DECT Handover (according to engineering rules)

» Virtual desking

» Urgent user


Basic Services 2/2

» Network intercom (supervision in intercom mode of an external network line)

» Hand-free calling» Associated and tandem

telephones» Synchronized message

broadcast

» Telephone grouping: the supergroup feature permits bypassing this constraint. ACP Contact Center does not require this feature.

» The parking feature: (where telephone A puts a caller on hold and then takes the call on telephone B connected on a different PBX) the parked call needs to be resumed on the same PBX as telephone A.


Telephony Services

Main Features



ToIP : our software A complete telephony software

• Enhanced telephony– Filtering without CTI application– Intercom / groups– Call by name– Multi-lines – multi-keys– Remote positions (DISA)– Multi tenant / multi company– Users mobility : Log in – log out, DECT /IP mobility – Vocal guides, Greeting messages (through a NeXspan

gateway)

• Standard telephony– Multi-languages – Class of services– Abbreviated numbers– Emergency numbers– Attendant services IP, H323 or SIP– Transfer, forwarding, call back

– Conferences

• Customers pros– A full telephony service set – Few software licenses

IPIP


Multitenant: multi-company

» MultiCompany feature is designed to share or restrict some ressources– Operators, ACD– Music on hold, Announcements, …– Calendars – Abbreviated numbers !!! (50 blocs de 100 numéros)– Barring numbers !!! (50 listes de 10 numéros)– Trunks (for outgoing calls)


Embedded IVR on Gateways



Integrated Services – IVR

» Using WAV-Files for playing Greeting messages, » Up to 15 different parallel active IVR-trees :

– max. 4 parallel accesses– max. 64 Prompts in used IVR trees– max. 3 languages– max. 7 levels

» Easy Management: – with graphical AMP– Local or Remote (IP or ISDN)


Integrated Services – Synchr. Board (1)

» Provides memory for WAV-Files:– max. 14 min.

– 72 Messages (24 for System announcements)

– 20-26 Timeslots (depends on IVR and Voicemail)

» For playing Greeting messages, Music on hold and System announcements– are usable for integrated IVR-System

» Easy Management : – with AMP

– Local or Remote (IP or ISDN)


Integrated Services – IVR & Synchronous annoucement

» No Additionnal board nor external server (embedded on the mother board)

» Eliminating a lake in our Portfolio

With the result:» Reduction of costs in Service and Maintenance» Better offer for Services


Telephony Services

Hotel and Hospital Features



Basics for Hotel and Hospital

» Flexibility– Numbering plan– Multi-Languages– Internal Server with dedicated features (seen later)

» Billing– Tickets for free or needing licences (enhanced tickets)

» Easy to set up» Open to thrid party Applications


Dedicated feaures for Hotel and Hospital

» Room features– Reduced access for empty rooms– International Access for open– Multiuser available (with multiuser billing)– Phone Boxes– Announcements and Guides on sets– DID changes when patient changes *– VoiceMail Management

» Available for Small configuration: Programmed from a digital set or from an external Application through open interface IAE.


DND

Wake Up

Phone Box

Night audit

FONCTIONS

Taxation

Message Notification

Check-in Check-out

Voice MailDirectory

Room status

Hotel : Available Services


Hospital features : Functional numbering of patient beds

» The internal number for each room telephone can be built using a company’s representative 4-digit numbering plan.

– Building number (1 digit)– Floor number (1 digit)– Number of room or bed (2 digits)

» Do not disturb patients at night » Patient directory always up-to-date » Personnel moving about the site This specifically concerns a portion of the

medical personnel (visiting surgeons, urgent intervention...) but also general services and maintenance services. They can have, as appropriate:

– For incoming calls: Forwarding capabilities, Paging (personnel locating) features.

– For outgoing calls: The substitution feature which permits using the features of their own directory number and

telephone at any telephone throughout the entire hospital.


Hospital features : Voice guide designed for patients & Directory number management

» Patients are not used to the special systems and procedures of the hotel world. NeXspan serves them by means of simple, spoken announcements:– When they should dial their secret code,– When their pre-payment account is below a specified minimum level,– When their pre-payment account is exhausted.

» While the management of the directory number for hospital personnel is that of a normal business, giving directory numbers to patients is more difficult. NeXspan offers this capability while respecting the following imperatives:– Maintain the same telephone number for the patient even if they end up

changing beds or changing departments (the patient is identified by a code),– The ability to always access the telephones in a room by an internal number

independent of the possible movements of the patient directory numbers,– Temporarily freezing the directory number of a patient leaving the hospital

before reusing it for another patient.


Telephony Services

SMDR / Tickets



SMDR / Tickets

» For each call, A5000 is able to generate a ticket with:– Calling party / Called Party number– Communication / conversation duration– Amount of taxes (if available from PSTN carrier)– Transit Sites (in a multisite configuration)– Transit and/or used trunks– Set-up and/or released call cause for a call

» Tickets are available on centralising site and/or directly to SMDR / traffic analyser:– V24 or LLP aver D/B channel – IP interfaces (IP embedded port on AXS AXL and AXD CPUs),


SMDR / Tickets

» Tickets are available on V24 or IP interfaces (IP embedded port on AXS AXL and AXD CPUs) for calls – internal / external calls– incomming / outgoing calls– Emission criteria in order to filter tickets

» Various tickets are possible– 112 bytes: V0 format – 128 bytes: V1 format – 210 bytes: V2 format (Calling party’s number) for traffic analysis– 246 bytes: V3 format


Services for IP/SIP sets

Dual Homing

Voice Ciphering

Signalling Encryption



» Dual homing R5.1– Specific characteristic attached to any IP

subscription (back-up PBX specified).– Data associated to that subscription is

automatically replicated and periodically updated (once a day).

– All IP terminal are eligible : must be able to manage 2 IP registrar addresses.

– When the communication between the 2 sites is down (PBX or IP links), the subscription in the back-up PBX is activated and the terminal registration (with the same subscription number) on this back-up PBX is accepted.

– No IP license necessary on the back-up PBX but only a “dual homing” license required on the main PBX.

– Dual homing R4.2 (with 2 subscriber numbers + STT) still offered ( not for Office IP ).

Aastra 5000 : R5.1B release

Replication

WAN

CSCS

GatewayGateway

1 -Transfer of subscriptions information

2 -Activation of back-up subscriptions

3 - Register on back-up site accepted

R5.1BR5.1B


Aastra 5000 : R5.1B release

» Call sustaining– Failure / restart of PBX or network

problems

– Both parties on same PBX– A must be Office or 5xi phone– B must be Office or 5xi phone

– Two parties on different PBX– A must be Office or 5xi phone– B can be any type (including trunk)

except H.323 or ISDN terminals

PBX

AA BB

PBX

AA BB

PBX PBX

AA BB

oror


VoIP Ciphering on i7XX5.1A

» Ciphering voice traffic – Of VoIP

– For IP links between two IP points

» Impact– No impact for users

– Display on i7xx

– Quality and bandwith unchanged

» Ciphering mechanism– SRTP standard Protocol (AES 128

bits)

» Mandatory Licence– site based

• Customers benefitsConfidentiality of information

PT2

PT2PT2

i7xx i7xx

i7xxTDM

TDM TDM


Security Roadmap

Aastra SIP 675xi

Q3 2008Q2 2008

R5.1B

53X0- IP

R5.2

i7xx

Q1 2009

Signal Encryption

Voice encryption since R4.2

802.1Xphone +PC Voice and

Signal Encryption

802.1Xphone +PC Voice and

Signal Encryption

MD5 Authentication

MD5 Authentication


Aastra 5000 – Authentication

» 802.1X– Certification by the infrastructures data– Authorise the IP set to communicate on the LAN

» MD5 Authentication (standard)– SIP trunk Authentication– Authentication of the set by the call server

User password does not pass directly through the network

PASSWORD Code MD5

1. © 2008 aastra communications, ltd. aastra 5000 telephony services day 3 / morning your...

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