1 © 2005 cisco systems, inc. all rights reserved. enterprise mobility strategy for cisco unified...
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1© 2005 Cisco Systems, Inc. All rights reserved.
Enterprise Mobility Strategyfor Cisco Unified CallManager & Cisco Unified CallManager Express
Brian Dal BelloDirector, IP Communications Business Unit
2© 2005 Cisco Systems, Inc. All rights reserved.
Agenda
• The Enterprise Communication Dilemma today
• Cisco Unified Wireless IP Phone 7920
• Cisco Unified Mobile Connect
• Dual Mode Solutions
– Nokia Solution
– Future Direction
3© 2005 Cisco Systems, Inc. All rights reserved.
Where Am I?
4© 2005 Cisco Systems, Inc. All rights reserved.
• Better communications required:
– Networked Virtual Organization
– Globalization
– Mergers & Acquisitions
– Outsourcing
• Communications more complex:
– Multiple devices and types of communication
– Many, incompatible systems & networks
– Higher demands for security & connectivity
Business Communications Have Never Been More Critical
5© 2005 Cisco Systems, Inc. All rights reserved.
Technologies Impacting Employee Productivity
Source: Sage Research, March 2005
Wireless Access to Email
Wireless LANs
Mobile Technology
Instant Messaging
Other
48%
47%
32%
14%14%
3%3%
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Cut the Cord Not the Access
• Seamless mobility
– Move freely—with all your applications and resources
• Easily move from one application to another
• Access to people resources in real-time
The Goal
7© 2005 Cisco Systems, Inc. All rights reserved.
ServiceConvergence22
VIRTUALIZATION APPLICATIONS
Effective Communications
2006 20091997 2001
IP C
om
mu
nic
atio
ns
Ad
op
tio
n
Begins withYour IP
Network
Media Convergence11
MOVEMENT
CommunicationsExperienceConvergence33
OPEX Reduction
Network Simplification
New Capabilities
And deliversIntegrated securityAnd applications
Through a newexperience
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Cisco Unified Wireless IP Phone 7920
9© 2005 Cisco Systems, Inc. All rights reserved.
Cisco Unified Wireless IP Phone 7920 version 2.0
Increased security and faster roaming for better voice quality
• TKIP/MIC support according to WPA (Wi-Fi Protected Access) specifications provides alternative to WEP/LEAP
• CCKM - Cisco’s Centralized Key Management
• L3 AP- Assisted Roaming
– Improved scalability
• XML Application integration
• Support Cisco CallManager 3.3, 4.0, 4.1
• Available June, 2005
10© 2005 Cisco Systems, Inc. All rights reserved.
Cisco Unified Wireless IP Phone 7920 Roadmap
Q4 CY05Q2 CY05
7920 2.0 Firmware Release
7920 3.0 Firmware Release
7920 Multi-charger
7920 for Australia
Q3 CY05
• Cisco Unified Wireless IP Phone 7920 for Australia
– Meets Australia Telephony specs: AS/ACIF:S004, AS/ACIF:S040
• Multi-phone and battery charger
– Charges 6 phones and 6 batteries simultaneously
– Desk and wall-mount
• v3.0 firmware release
– EAP-FAST
– Improved battery life
– French, German, Italian, Spanish, Portuguese, Japanese, Chinese, Korean, Swedish, Danish, Norwegian, Finnish, Dutch
– CallManager 4.2 & 5.0, CallManager Express 3.3
Q1 CY06
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Cisco Mobile Connect
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Cisco Mobile ConnectSingle Business Number Reach
• Replicates desktop Cisco Unified IP Phone calls on up to four other clients
– Cell phone, home office phone
• Seamlessly pass calls between devices, inside and outside of the office
• Easy to turn on and off (via web or IVR interface)
• Supported on Cisco Unified CallManager 4.x+
13© 2005 Cisco Systems, Inc. All rights reserved.
Cisco Mobile ConnectFeature Highlights
• Simultaneous ring
• Multiple remote destinations (up to 4 – mobile, home, etc.)
• Single enterprise voice mail
• Desktop call pickup
• Mobile phone call pickup
• Enterprise “dial tone”
• No changes required with mobile phone or mobile cellular service provider
• Caller ID (given service provider support)
• Remote on/off
• Cisco Unified CallManager 4.X and 5.X compatible
• Web based White/Black list support
• System admin controllable user profile access
• Web-based admin for system admin and end-user
15© 2005 Cisco Systems, Inc. All rights reserved.
IPC Mobility Architecture:Mobile Connect
Enterprise Network
Mobile Operator’s Wireless Network
Cisco Unified CallManager
Cisco UnifiedIP Phones
Standard Mobile Phone(CDMA, TDMA, GSM)
Standard Mobile Phone(CDMA, TDMA, GSM)
INS
IDE
OU
TS
IDE
Cisco Unified MobilityManager
Server
ENTERPRISE
Cisco Unity
Server
JTAPIWired
Operator’s Network
Cisco Mobile Connect
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Nokia Offer
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Nokia Dual Mode Solutions for Enterprise
• Nokia is developing an SCCP client on their dual-mode Nokia Eseries devices
• User manually selects network
– In WLAN, operates as a Cisco Unified IP Phone with Cisco Unified CallManager feature access
– In public GSM network, operates as an GSM cellular phone with features offered defined by the GSM carrier
• Couple with Cisco Mobile Connect to provide flexible enterprise forwarding/screen services
• For more Nokia Eseries info, visit the Nokia website.
E60
E61
E70
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• Dual mode phones:Nokia Eseries dual mode device for business (Models E60, E61, and E70)
• Phone Client:Nokia SCCP Mobile Client app
• Cisco Call Agent:Cisco Unified CallManager 4.x or 5.0 or Cisco Unified CallManager Express Release 3.x (via SCCP)
• Cisco WLAN:Cisco Unified WLAN infrastructure with voice enhancements in Germanium (via Cisco CallManager Express 3.X and later)
• Cisco Unified MobilityManager & Mobile Connect (with Cisco Unfied CallManager)
• Nokia Business Center (Nokia Mobile Email)
• Nokia Mobile VPN Client
Core Elements Optional Elements
Cisco - Nokia Enterprise Mobility: Solutions Supported
Operator infrastructure
mobile network
fixed network
Nokia VoIP
Client
CiscoWLAN AP
CCM/E
Enterprise infrastructure
CiscoIP phone
•Nokia S60 Device
•Nokia Enterprise Voice Client •Nokia Mobile Email *
•Nokia Mobile VPN*
• Cisco Call Manager
• CCM user license
• Cisco WLAN
• Cisco MobilityManager
• GSM Account
Dual Modedevice
Mobile Operator
CiscoMobilityManager
19© 2005 Cisco Systems, Inc. All rights reserved.
Solution Feature/Services List
Feature Categories
Enterprise Mobility
Handset Voice Data Management Other
Phase One:
Market Trials and Early Deployment
WLAN Roaming
Retrieval of Enterprise Information in Wi-Fi
Single Enterprise Number and Voicemail Box (via Mobile Connect)
GSM & WCDMA for global coverage
Client VPN Same User
Interface for WiFi & GSM
USB and Bluetooth
Distinctive Ringers
Direct Voicemail Access
Speaker Phone
Power management
QWERTY keyboard (E61, E70)
Mini-SD MMC expansion support
2MB camera (E70)
CallManager/CallManager Express Feature access in WLAN (call waiting, call hold, call forwarding, conference calling, etc.)
Multiple Call Management
Voice conferencing
Push- to-Talk (over cellular)
Voice mail notification via SMS (for Unity)
Native email client for POP/IMAP4 /SMTP
3rd party email clients
Network connectivity - WiFi/GPRS /EGPRS /WCDMA
Web browsing
Native editor for MS office apps & PDF
OTA PIM – contacts and calendar on handset
Direct Access to Data
Enterprise Directory Access (NBC Pro client)
Call Forwarding Capability – GSM to Wi-Fi
PC Suite to sync & backup data between PC and phone
OMA device management
UPSD for power management
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Technical Overview:Nokia Eseries – E60, E61, E70
Cellular Network (data) GSM 850/900/1800/1900 (GPRS/EGPRS)WCDMA (3GPP r4)
WiFi WLAN (IEEE 802.11g, 802.11e, 802.11i)
Network Selection Manual call hand-off from WLAN to GSM
Voice Codecs G.711, G.729b for IPT
FR, AMR and EFR for GSM; AMR for WCDMA
Standard support for PTT
Security WPA2, EAP-TLS
Weight (w/battery) 127g with Nokia BL-6C battery (E70)
Dimensions 117 x 53 x 22mm (E70 closed)
Estimated Talk Time / Standby
2.5 – 7.3 hours / 5.1 – 9.3 days (E70 depending on network)
Operating System Symbian OS 9.1, Series 60 3.0
Browser Nokia browser: HTML and JavaScript 1.3 and 1.5 support
http://europe.nokia.com/BaseProject/Sites/Nokia_Europe_18022/CDA/Categories/Phones/PhoneModels/NokiaE70/_Content/_Static_Files/e70_tech_specs.pdf
21© 2005 Cisco Systems, Inc. All rights reserved.
Go to Market
• Cisco Will Sell:– Cisco WLAN Access Points (“b/g” Radio)
– Cisco Unified CallManager 4.x/5.0 or Cisco Unified CallManager Express 3.x
• Each Dual Mode user requires a Cisco SCCP User License
• Nokia SCCP Mobile Client for Cisco Unified CallManager and Cisco CallManager Express feature access in WLAN
– Misc. Data & Voice Networking Equipment
• Partner / Wireless Operator to Sell:– Nokia Handset(s) – E60, E61, E70
– Nokia SCCP Mobile Client app
– VoWLAN Assessment and Integration Services
22© 2005 Cisco Systems, Inc. All rights reserved.
Nokia Schedule (North America/EMEA)
Plan
Design In Progress
Solution Integration Dec ’05 – Mar ‘06
Alpha Feb ’06 – Apr ’06
External Customer Trial (EFT) May ‘06
General Availability (FCS) Fall ‘06
NOTE: This is a Nokia Development. All dates are approximate and pending Nokia Confirmation/Commitment.
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Future Vision
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Work Comes to People
OfficeHome Transportation
Hotel Airport/Plane
Today
WAN/Internet
Trends Driving Communications ComplexityMobility and Virtualization
Source: Gartner Management Update 2004
• By 2007 “telework” will be practiced by more than 60 million people
• More than 66 percent of workers will use mobile and wireless computing
People Went to Work
Yesterday
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Meeting the Demand to Stay Connected Innovation Has Created Complexity
15 Attachments!!15 Attachments!!
u there? u there?
Meetings All DayMeetings All Day
20 E-Mails!20 E-Mails!
“Have a Minute?”“Have a Minute?”
5 Voicemails!5 Voicemails!
Information Overload• Too many devices• Anywhere/anytime
Technology Limits• Disparate solutions• Disparate access
26© 2005 Cisco Systems, Inc. All rights reserved.
What Businesses Really Want: A More Effective Way
Information Control• Where I am• When I want
Technology Solutions• Devices that work together• Simple access to services
27© 2005 Cisco Systems, Inc. All rights reserved.