1. 2 myspectrum enrollment may 12th, 2010 meeting format all phone lines will be muted. to ask a...
TRANSCRIPT
Meeting Format
• All phone lines will be muted.
• To ask a question, use the chat window as shown to the right.
• After the presentation, these questions will be answered and phone lines will be opened for additional questions.
Agenda
•MySpectrum Overview
•How to Launch the Enrollment Tool from EpicCare
•Enrollment Tool
•Enrollment Status
•Workflow Options
•MySpectrum Enrollment Support Contacts
What is MySpectrum?
Patients can use MySpectrum to:
•Access results for more than 90 common lab tests
•Request appointments
•View future and past appointments
•Request Prescription Refills
•Communicate via secure email with their physicians office
MySpectrum Enrollment – CPI Search Process
1. Patient Identifier (CPI) will be pre-populated from EPIC2. Click “Check Patient Portal”3. Check “Enrollment results”; The response may include error messages. Please see the Enrollment Status
message section for further details.
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3
MySpectrum Enrollment – Email Verification
1. After the Query Enrollment process has been initiated, use the Email Verification selection pane. - If a patient has an Epic entered email address on record, it will display in the field. - A message will display asking for entry of a valid email address if none were on file. - Confirm correct email address with patient; updating as needed.2. Click Confirm Email button
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MySpectrum Enrollment – Enrollment1. After the Email Verification process is complete, use the Enrollment pane2. Verify patient demographic information to confirm identity.3. Select the Pre-Enroll button4. Review the ‘Enrollment Results’ window. 5. Select the Print Instructions button to print patient instructions 6. A Welcome Email message will be automatically routed to the patient with the same access instructions.
These instructions will include a PIN number which the patient will need to complete the enrollment process.
7. Select the red “X” in the upper right corner to close the application
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MySpectrum Enrollment Status
•Enrollment Status: ERROR – CPI NOT FOUND
•Enrollment Status: ENROLLED
•Enrollment Status: POS ENROLLMENT EXPIRED
•Enrollment Status: POS ENROLLMENT PENDING
Enrollment Status: CPI Not Found
There may be different reasons for this error message:
• Entry of an incorrect CPI number
• During the process a system error occurred
Direct the patient to visit myspectrumhealth.org to enroll without a PIN. Instructions on enrolling without a PIN are included in patient brochure.
Enrollment Status: POS Enrollment Expired
The following message will display for registration if the patient does not confirm enrollment from his or her home email and tries to re-enroll via any registrar. From here, continue the enrollment process as if it were a new enrollment.
Enrollment Status: POS Enrollment Pending
If a patient has completed the POS enrollment process, the patient will have up to two weeks to confirm enrollment via the response message that was emailed. If the patient wishes, you can re-enroll them now.
Workflow options for enrolling patients in MySpectrum
1. Provide Patient Information and Enrollment at Check-in
2. Provide Patient Information at Check in – Enrollment at Rooming
3. Provide Patient Information at Check in – Enrollment at Check out
4. Provide Patient Information and Enrollment at Rooming
5. Provide Patient Information during Rooming – Enrollment at Check out
6. Provide Patient Information Only at Check in
Option 1: Provide Patient Information and Enrollment at Check-in
.
Pa
tie
nt
Pa
tie
nt
Ch
eck-I
n S
taff
Ch
eck-I
n S
taff
Provide Patient with brochure
Tell patient to stop back at Check-In desk if they have questions or wish
to enroll in MySpectrum
Patient Requests
Enrollment
Launch MySpectrum
enrollment process
YES
NO
Continue Office Visit without MySpectrumenrollment
Enrollment Process
Completes
Print MySpectrum Welcome Letter containing PIN. Hand to patient.
Refer patient to brochure given at
check-in on how to complete
enrollment from Internet
accessable computer
Receives email of MySpectrum
Welcome Letter containing PIN
Option 2: Patient Information at Check in – Enrollment at Rooming
.
Pat
ient
Pat
ient
Sta
ff R
oom
ing
Pat
ient
Sta
ff R
oom
ing
Pat
ient
Che
ck-I
n S
taff
Che
ck-I
n S
taff
Provide Patient with brochure
Tell patient to work with staff rooming them if they have questions or wish
to enroll in MySpectrum
Patient Requests Enrollment
Launch MySpectrum
enrollment process from visit navigator
YES
NO
Continue Office Visit without MySpectrumenrollment
Enrollment Process
Completes
Provide patient with MySpectrum Welcome Letter containing PIN
Refer patient to brochure given at
check-in on how to enroll from Internet
accessable computer
Receives email of MySpectrum
Welcome Letter containing PIN
Option 3: Provide Patient Information at Check in – Enrollment at Check out
.
Pa
tien
tP
atie
nt
Che
ck-O
ut S
taff
Che
ck-O
ut S
taff
Che
ck-I
n S
taff
Che
ck-I
n S
taff
Provide Patient with brochure
Tell patient to work with staff at
CheckOut if they have questions or wish to enroll in
MySpectrum
Patient Requests
Enrollment
Launch MySpectrum
enrollment process
YES
NO
Continue Office Visit without MySpectrumenrollment
Enrollment Process
Completes
Print MySpectrum Welcome Letter containing PIN. Hand to patient.
Refer patient to brochure given at
check-in on how to complete
enrollment from Internet
accessable computer
Receives email of MySpectrum
Welcome Letter containing PIN
Option 4: Provide Patient Information and Enrollment at Rooming
.
Pa
tie
nt
Pa
tie
nt
Sta
ff R
oo
min
gP
atie
nt
Sta
ff R
oo
min
gP
atie
nt
Provide Patient with brochure
Tell patient to let them know if the
patient has questions or
wishes to enroll in MySpectrum
Patient Requests
Enrollment
Launch MySpectrum
enrollment process from visit navigator
YES
NO
Continue Office Visit without MySpectrumenrollment
Enrollment Process
Completes
Print MySpectrum Welcome Letter containing PIN. Hand to patient.
Refer patient to brochure on how
to complete enrollment from
Internet accessable computer
Receives email of MySpectrum
Welcome Letter containing PIN
Option 5: Provide Patient Information during Rooming – Enrollment at Check out
.
Pat
ient
Pat
ient
Che
ck-O
ut S
taff
Che
ck-O
ut S
taff
Sta
ff R
oom
ing
Pat
ient
Sta
ff R
oom
ing
Pat
ient
Provide Patient with brochure
Tell patient to work with staff at
CheckOut if they have questions or wish to enroll in
MySpectrum
Patient Requests
Enrollment
Launch MySpectrum
enrollment process
YES
NO
Continue Office Visit without MySpectrumenrollment
Enrollment Process
Completes
Print MySpectrum Welcome Letter containing PIN. Hand to patient.
Refer patient to brochure given at
check-in on how to complete
enrollment from Internet
accessable computer
Receives email of MySpectrum
Welcome Letter containing PIN
Option 6: Provide Patient Information Only at Check in
.
Ch
eck-I
n S
taff
Ch
eck-I
n S
taff
Provide Patient with brochure
Tell patient to visit the website in the brochure to enroll. Inform patient to use the option: ‘Enroll if you do
not have a PIN’ in the brochure
Continue Office Visit
MySpectrum Enrollment Support
• For questions regarding workflow options please contact [email protected]
• For issues with Epic or the MySpectrum Enrollment process please dial the help desk at (616) 391-1361.