0911 user influence becomes an sap application sap bi 41 system configuration wizard

7/27/2019 0911 User Influence Becomes an SAP Application SAP BI 41 System Configuration Wizard

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September911,2013

Anaheim,California

MarkJ.Richardson

SeniorB.I.

Consultant

RoseRichardsonEnterprises,Inc.

UserInfluence

becomes

SAP

Application

:

SAPBI4.1(SystemConfigurationWizard)

Radim Bacinschi

SeniorProduct

Manager

SAPCanada


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Overview

TheSAP

BI

4.1

platform

now

includes

a"System

Configuration

Wizard"

in

theCMC.ThisenhancementisadirectresultofSAPProductManagers

developingenhancedsolutionstohelpmanagecomplexAdministration

workflowsbasedonuserfeedbackfromthe"ASUGSAPBIPlatform

InfluenceCouncil".

Thissessionwillcovertheinitial"ProductGap"feedbackin2011fromthe

35

participant

companies

in

the

ASUG

Influence

Council,

the

creation

of

a

focusedSAP"CustomerEngagementInitiative"(CEI)group,andtheSAP

processofiterativeproductdevelopmentwithregularfeedbackfromthe

CEIgroup.

Therewillalsobeashortdiscussionofthenew"SystemConfiguration

Wizard"intheSAPBI4.1CentralManagementConsole(CMC)thathas

resultedfromtheprocess


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LearningPoints

Howcomments/feedbackfromASUGInfluenceCouncil&

ConferencesstartedtheSAPprocess.

TheSAP"CustomerEngagementInitiative"(CEI)processof

iterativedevelopmentandregularCEIgroupfeedback.

Overviewof

the

SAP

BI

4.1

System

Configuration

Wizard

solutionthatresultedfromtheCEIprocess.

Reasonswhy

your

company

should

get

more

involved

in

ASUG

InfluenceCouncil andSAP"CustomerEngagementInitiative"

(CEI)


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MarkJ.Richardson (IndependentConsultant)

16+yearsofCrystalReportsandBusinessObjectsexperiencestartingfrom

Crystal7.5andSeagateInfo.

Focuson

high

volume

Operational

and

Transactional

reporting

deployments.

BETAtesterforBusinessObjectsBI4.0/RampUpFP3(SP04)&4.1

SelectedmemberoftheASUGSAPBusinessObjectsEnterprisePlatform

InfluenceCouncil

Designedand

Deployed

anumber

of

SAP

Business

Objects

Enterprise

architecturesfordifferentRealWorldclientsinanumberofdifferentsectors

Whyshouldwelistentotheseguys?


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RadimBacinschi(SeniorProductManager SAPCanada)

11+yearsofBusinessObjectsexperiencestartingfromCrystalEnterprise8.

SeniorProductManagerresponsiblefor SAPBusinessObjectsBIPlatform

ServerAdministration

Deployment

Backup

Auditing

Monitoring

Whyshouldwelistentotheseguys?


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ShowofHands

BusinessObjectsEndUsers?

BusinessObjectsAdministrators?

BusinessObjects

Architects?

BusinessObjectsEnterpriseXI(R2)?[*NotSupported]

BusinessObjectsEnterprise3.0/3.1?

SAPBusiness

Objects

Platform

4.0/4.1?

ASUGInfluenceCouncilparticipants?

SAPCustomerEngagementInitiative(CEI)participants?

OtherFeedback

methods

(eg.

SAP

Idea

Place)?

Knowouraudience(Whoisattendingthissession..?)


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ASUGMemberledtaskforcesmakethebusinesscaseforchange.

Activitiesinclude:

SAPproduct

roadmap

validation.

Buildingusecasescenarios.

Definingthenextroundofproductenhancements.

http://www.asug.com/influence#influencecouncils

Contact

[email protected] if

you

have

any

questions.

ASUGInfluenceCouncils


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Dashboarding ConvergenceInfluenceCouncil

SAPCrystalReportsInfluenceCouncil

SemanticLayerInfluenceCouncil

InformationManagement(IM)InfluenceCouncil

SAPBOBIPlatformInfluenceCouncil

WebIntelligenceInfluenceCouncil

SAPBOMobileBIInfluenceCouncil

EngaginginaCustomerEngagementInitiative(CEI)

UsabilityTesting

[email protected] ifyouhaveanyquestions.

ASUGInfluenceatSBOUC2013Conference


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ASUGMemberledtaskforcesmakethebusinesscaseforchange.

ASUGBIPlatformInfluenceCouncil(2011)

Thirty-Five (35) Members covering.

Financial

Services

Medical

Services

PublicSector

Retail

Telecom

Manufacturing

Telecom

Utilities

Consulting &Services


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DuringQ42011,SAPreceivedthefollowingrequestsfromASUG

InfluenceCouncilmembersandothercustomers:

Decreasetimetovalueforinitialsystemsetup.

Simplificationof

system

deployment

complexity.

Initialdeploymentfaster,simplerandlesserrorprone.

SpecificASUG

Influence

Council

concerns

:

Afterinstallationitwasnotclearwhattaskstoperformnext

Administrationinterfacewasnot talkingadministratorlanguage

Unclear

purpose

of

Servers/Services

and

components. Toomanycomponentsandpropertiestomanage.

ManualAdaptiveProcessingServer(APS)splitwasalwaysrequired.

BI4.0ConfigurationIssuesRaised


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CustomerEngagementInitiative (CEI)&ASUGInfluenceCouncil

CEI=SmallerSubGroupofSubjectMatterExperts(SME)

Participants:5Customers+5Partners

CEI=ImproveBIPlatformConfiguration

ParticipantsignedupthroughASUGpostingorindividually

Weeklyandbiweekly1hourteleconferences(6Months)

HandsOn

Usability

Testing

at

ASUG

Conferences

in

usability

labs.

SAPCustomerEngagementInitiative(CEI)


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Nov2011 ConcernsraisedbyASUGInfluenceCouncil

Dec2011 Initialroundofproblemvalidationw/Council

Jan Mar2012 CEIApplicationandcustomerselection

April2012 InitialCEIImproveBIPlatformConfigurationcall

EarlyMay2012 FirstCEIworkingcall

LateMay2012 FacetoFacemeetingattheASUGconference

June Oct2012 Solutionisbuilt&reviewed

Weeklyandbiweekly(1hourTeleconferences&Webshare)

Sept2012 HandsOnUsertestingatASUGconference

Nov2012

CEI

project

closed

2013 Solutionscheduledtobeshippedin4.1 Platform

Timeline:(CEI)ImproveBIPlatformConfiguration


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SystemConfigurationWizardinCMC

4.0(CMC) 4.1(Final)

[PROBLEMS]

(CEI)

PostinstallationWorkflows.

CMCwasnot talkingadministrator

language

UnclearpurposeofServers/Servicesand

components.

Toomanycomponentsandproperties

tomanage.

ManualAdaptiveProcessingServer

(APS)splitwasalwaysrequired.


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[PROBLEM]AfterSAPBOBI4.0baselineinstallation,thegeneric

Administratorneedstoknow:

Whattaskstodonext..?

WhichServer

/Service

components

to

reconfigure...?

Wheretogotoperformthosetasks?

SAPBO

BI

4.1

System

Configuration

Wizard

Solution

:

Wizardtowalkusersthroughessentialpostinstallation

configurationprocess.

Essentialtasksdoneinoneplace.

Userswillnotforgettoperformessentialconfigurationtasks.

Wizardconfiguresallappropriatecomponentsclusterwide.

ISSUE#1 PostInstallConfiguration


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[PROBLEM]AfterSAPBOBI4.0baselineinstallation,theCMC

administrationinterfacewasnot talkingadministratorlanguage.

Instead,itexposesimplementationdetails(dll name,threadpool,

etc).

SAPBOBI4.1SystemConfigurationWizardSolution:

Hide

complexity:

system

setup

wizard

with

goal

oriented

interface

Systemtoaskquestions,soitcanconfigureitselftomeetthe

configurationneeds

Administratortospecifytheconfigurationgoalwhilethesystemto

configurecomponents

ISSUE#2 TalkingAdministratorLanguage


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[PROBLEMS]

SAPBOBI4.0baselineServers/Servicesandcomponents

purposeisunclear.

(example:DataRecoveryServiceisnot neededforbackup/recoverybutisrequiredbyWebIntelligence processes.)

UnclearwhichServers/ServicesareneededforwhichTools&

Methodsof

Delivery.

Usersstarteverything >rununnecessaryservices >performance

impact.

Tools/MethodofDeliveryandtheirServer/Servicesdependencies

arenot clearlyknownbymostAdmins.

ISSUE#3 BetterResourceUtilization


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SAPBOBI4.1SystemConfigurationWizardSolution:

Administator Userabletospecifythespecifictools/productsused

intheir

environment.

Wizardperformsbehindthescenesworktostartorstop

appropriateserversandtheirdependencies.

Riskofaccidentalstoppingofrequiredserversdecreased.

Performanceimproved,unnecessaryserversdonotconsume

physical/virtualresources.

ISSUE#3 BetterResourceUtilization


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4.0(CMC) 4.1(Final)

AdministratorUserentersconfigurationgoal,products.

Lowerchance

of

misconfiguration

will

give

better

performance.

Allservicesrequiredforproductstarted,otherservicesstopped.

FewerCMCitemstomanage.Shorterandsimplerworkflow.

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(Improved)ProductSelectionWorkflow

(CEI)


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[PROBLEM]SAPBOBI4.0CentralManagementConsole(CMC)

interfaceexposestoomany Servers,Services,Componentsand

Propertiestoeasilymanage.

Hardtokeepmultiplecomponentsandplatformsinsynch.

Needtorepeatthesameoperationonmultiplecomponentsover

andover

again.

Hardtosupportandtroubleshootwhentherearesomany

possibletouchpointsintheCMC.

ISSUE#4 ConfigurationConsistency


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FolderConfigurationWorkflow

Current Proposed4.0(CMC) 4.1(Final)

Operationisrepeatedfor

eachprocess:

15

x/machine.

Repeat75timeson

5machinedeployment

Enterconfiggoal:folderpath

Feweritems

to

manage.

Muchsimplerworkflow

Easiertomaintain

(CEI)


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AfterSAPBOBI4.0installasingle APSiscreated(approx.30

services).

OKforasmalldemosystems,butnot goodforUAT&Production.

ManualAPSsplitworkflowprocessisrequired:

Operationisrepeated7timespermachine/node.

Needtoknowwhichservicestoselect.

Processwould

need

to

be

done

35

times

on

a5machine/node

deployment.

ManualprocessesareErrorproneandhardertosupport.

Differentprofilesnotacknowledged.

Needtomanuallyoptimizesystemforresourcesutilizationvs.

betterperformance.

ISSUE#5 AdaptiveProcessingServer(APS)Split


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4.0(CMC)

4.1

(Final)

24

APSSplitWorkflow

Adminentersgoals:resourceutilizationvs.performance.

Feweritemstomanage.Muchshorterandsimplerworkflow.

Lesserror

prone,

easier

to

maintain

and

support.

Improvedperformanceandavailability(*ifresourcesavailable)

(CEI)


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SCWcanbeinvokeinscriptmode:SCW.bat

Responseandlogfilesareautogeneratedateveryrun

EditresponseandrerunSCW.bat

ProgramaticConfiguration


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Weeklyandbiweekly1hourteleconferences(6Months)

HandsOnUsabilityTestingatASUGConferencesinusability

labs.

Myexperience

with

the

CEI

group

was

most

rewarding. I

had

an

opportunitytonotonlyinteractwithSAPcustomersandother

consultants,butalsotoassistSAPinbringingabadlyneededtoolto

thenextversionoftheBusinessIntelligenceproduct.W.AndyRoche

SeniorConsultant

PeopleServicesCenter,Inc

SAPCustomerEngagementInitiative(CEI)


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Current Proposed

EarlyDraft 4.1(Final)

Regular,directFeedbackfromtheCEIgroupchangedmany aspects

ofthe

new

4.1 User

Interface.

Labeling,FunctionalityandWorkflows

28

BI4.0ConfigurationWizard(*EarlyIterations)

(CEI)


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DEMO

BI4.1SystemConfigurationWizard


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Ifounditusefultohaveourvoicesheardandinfluencethefuture

SAPproductline.ThomasChung

CapitalMarkets&RiskInfrastructure(CMRI)

BMOFinancialGroup

SAPwas

very

responsive

to

our

thoughts

and

concerns

and

showed

thattheyreallycaredaboutwhatthecustomerneedsandwantsin

theproductstheyuseineverydayoperations.W.AndyRoche

SeniorConsultant

PeopleServicesCenter,Inc

ASUGInfluenceCouncil&SAPCEIFeedback


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Howcomments/feedbackfromASUGInfluenceCouncil&

ConferencesstartedtheSAPprocess.

TheSAP

"Customer

Engagement

Initiative"

(CEI)

process

of

iterativedevelopmentandregularCEIgroupfeedback.

Overviewof

the

SAP

BI

4.1

System

Configuration

Wizard

solutionthatresultedfromtheCEIprocess.

Reasons

why

your

company

should

get

more

involved

in

ASUG

InfluenceCouncil andSAP"CustomerEngagementInitiative"

(CEI)

KeyLearnings


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Thank you for participating.

Please provide feedback on thissession by completing a short surveyvia the event mobile application.

SESSION CODE: 0911

Learn more year-round atwww.asug.com


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MarkJ.Richardson(CommunicationChair ASUGOntarioChapter)

SeniorBusinessIntelligenceConsultant

RoseRichardson

Enterprises,

Inc.

[email protected]

LinkedIn http://ca.linkedin.com/pub/markrichardson/20/a66/701/

Twitter @ASUG_ONTARIO

ContactInformation

Radim BacinschiSeniorProductManager

SAPCanada

[email protected]

LinkedIn http://ca.linkedin.com/pub/radimbacinschi/1/953/849


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Whatmorewouldyouliketoknowabout.

ASUG

Influence

Council?

SAP"CustomerEngagementInitiative"(CEI)process?

TheSAPBI4.1SystemConfigurationWizardsolution?

QuestionsandAnswers


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APPENDIX:StepbyStepScreenshots(1of9)


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b h ( f )


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APPENDIX S b S S h (9 f 9)


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0911 user influence becomes an sap application sap bi 41 system configuration wizard

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