033_image building- first impression

8/7/2019 033_IMAGE BUILDING- FIRST IMPRESSION

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IMAGE

BUILDINGFIRST IMPRESSION

By

Dr. Nik Maheran Nik Muhammad

UiTM Kelantan



PRESENTATION OUTLINE

• MOTIVATIONAL SESSION

– Building your new image

• PRACTICAL ASPECT

– Demonstration

• Wearing tudung

• Simple make up



• Image is how world sees you (others perception of you)

• It obviously matters when people don’t actually know

you as a person. ( first impression)

• Before we start the ‘improvement, enhancement ordevelopment’, you need to stop and think hard about

what you would like your image to be.

• You need to understand the importance of image to youand your career

• Therefore you can create or adjust the image you wantto the best advantage in both you personal andbusiness life.

MANAGING YOUR IMAGE



IMPORTANCE OF IMAGE

• As a communication tool – It sends out messages about you

– If the FIRST IMPRESSION isn’t right, you don’t get the chance

to make a second – Empathy expedites business relationship

– You are the corporate image – that is a position ofresponsibility in itself

• As means to achievement

– A POSITIVE PRESENT will be treated positively. “halo effect”or ‘Horns effect” – we may assume that someone whocomplains a lot is also boring, unsociable and weak.

– Appearing “successful’ means, that PEOPLE BUY YOU . Youmust be good at what you do. Others therefore wants you.

– Attractive people generally get the best out of people andsituation

– Climbing the ladder faster



THE INGREDIENT THAT CRAFT YOUR THE INGREDIENT THAT CRAFT YOUR

IMAGEIMAGE• YOUR APPEARANCE

– Dressing

• Fit, co-ordinate, accessories appropriately

• Comfortable, feel good

– Good grooming

• Nail, hands, hair, skin (make-up), smell, glasses/lensesand teeth

• YOUR PRESENTATION – Voice (pitch, speed, intonation, timing and content)

– Face and Body language

– Manners – Etiquette

– behavior



THINKING ABOUT YOUR PRESENT THINKING ABOUT YOUR PRESENT

IMAGEIMAGE• Appearance

– Dressing

– Non-verbal – Grooming

• Presentation

– Voice

– Face

– Body language

– Manners

– Etiquette – behavior



THINKING ABOUT YOUR PRESENT THINKING ABOUT YOUR PRESENT

IMAGEIMAGE• Presentation

FIRST IMPRESSION BEHAVIOR

Try to communicate my social and

financial success?

Focus on presenting my unique features?

Start a conversation with what is currently

on my mind?

Volunteer impressive information aboutmyself that I would like others to know?

Share a sensitive or vulnerability?

Show comfort with my body?

Talk at the same speed as myconversational partner?

Smile and lean toward others when theyare speaking?

RarelySometimesUsuallyWhen I meet someone new, do I:



THINKING ABOUT YOUR ASPIRED THINKING ABOUT YOUR ASPIRED

IMAGEIMAGE• Can you picture the image of successful

• Decide which adjectives describe yourorganization / company’s corporate image. Theyshould apply to you too



YOUR ASPIRED IMAGE

• Dressing – Appropriate for every normal occasion -

conferences, meetings, weddings, funerals, dinners,party etc.

• Voice – Academic research proves that 38% of the impression you make

from the way you sound and only 7% from what you actually say

– Pleasant to listen to• In control

• Sincere

• Confident

• Convincing – Accents and variation

– Avoid ‘sounds’ like grunts, clearing one’s throat, anervous cough, ums and ars, grinding teeth etc.



YOUR ASPIRED IMAGE

• Non-verbal behavior

– From our face (the way we look)

• Eye contact

– Normal eye contact, not false fixed stare• Smile

– Warm, genuine and frequent smile

• Facial expressions

– Relax

– Not winces, frowns pursing lips screwing up eyes,

biting lips and clenched jaw.

Leant to look happier, less pinched and smile more

Result : YOU ACTUALLY FEELS HAPPIER AND MORE POSITIVE AND FEEL GOOD OF YOUR SELF



YOUR ASPIRED IMAGE

– From our body

• The way we move - walk, stand and sit

– Walk

» an assertive, purposeful person will take longer,

slower and more definite strides» Less confident counterparts may scurry, plod and

shuffle

– Standing (Posture)

» Stand with feet side by side

» Keep legs straight but not tense» Breath slowly and evenly

» Roll your shoulders back

» Lift chin slightly

– Sitting

» Sit squarely and neatly

» Your back should be firmly parallel to the back ofthe chair

» Arm should be folded loosely on your lap

» Your leg should be folded or crossed tidily.



YOUR ASPIRED IMAGE

– Mannerism, Etiquette and Behavior

• Greetings

– Your accessibility style

» Passive approach / Active approach» Body talk

• Handshake

• Openness to others – Express immediate situation

– Revealing information about yourself

• Showing interest

– Focus

– Listening

– responding

– Asking questions

– Compliment



YOUR ASPIRED IMAGE

• Conversational Dynamics

– “Do you think about how others feel about themselvesafter they speak with you?”

– What you say and do impacts the way people feel aboutthemselves

– How people feel after interacting with you on a firstencounter is especially important, because it will impacthow they feel about you, at that moment and perhapspermanently.

– IF YOU MAKE OTHER PEOPLE UNDERSTOOD ANDHAPPY, THEY MAY PROJECT THAT GOOD FEELINGONTO YOU AND FEEL POSITVELY ABOUT YOU. - “Social Generosity”



YOUR ASPIRED IMAGE

• CONCLUSION – 4 FOCUS IN IMAGE BUILDING :

• How you feel about yourself

– Confident

– Comfortable

• How you feel about other person

– Base on their respond to you

– You evaluate others based on what they say and do

– You make quick decision about their personality, howmuch you like them and so on

• How other person feels about you

– Positively / negatively

– Whether the other person smiles and pay attention toyou, laughs at your jokes, and seem engaged.

• How the other persons feels about himself /herself

– Other person feel proud or insightful when talking to you



THANK YOU

033_image building- first impression

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