03/06/2015 conference presentation: brussels 1 ict usage by citizens brussels, 18 th march 2005 paul...

18/04/23 Conference Presentation: Brussels 1

ICT Usage by Citizens

Brussels, 18th March 2005

Paul Beynon-Davies


Measurement Aims

• Levels and type of Internet connection that citizens have within their homes

• If and how much they use the Internet in other locations

• What people access and buy on the Internet • What services they use, including levels of

usage of email and SMS• Mobile phone ownership (particularly 3G)


Social infrastructure for the Information Society

Awareness

Citizens must be aware of the benefits of using ICT for their purposes

Citizen

Access

Citizens must have access to ICT from the home or some other convenient location

Citizen

Skills

Citizens must have the skills to use ICT effectively

Citizen

Use

Citizens must actively use ICT on a regular basis in core areas of life

Citizen

Impact

Use must approach threshold that encourages the provision of more content and services

Citizen

Interest

Citizens must be interested in using ICT for their purposes

Citizen


Social Infrastructure Workgroup

Vasternorrland


Sampling

Sample SizeConfidence Level Confidence Interval

Wales 610 95% 4%

Iles Balears 660 95% 4%

Vasternorrland 1056 95% 3%

Emilia-Romagna 1200 95% 3%

Yorkshire 1000 95% 3%


Social Infrastructure Indicators: Access

• % of individuals having access to the Internet at home • % of individuals living in non-Internet connected households that

intend to get an internet connection in the next 12 months• % of households with broadband access • % of individuals living in non-Internet/narrowband connected

households that intend to get a broadband connection in the next 12 months

• % of Internet users who have used a Public Internet Access Point (PIAP)

• % of population with a mobile phone• % of population using the Internet at home, workplace etc


Social Infrastructure Indicators: Skills

• % of the population having engaged in an ICT training course• % of population who have sent an SMS (text)• % of Internet users that regularly use email• % of respondents who can access the Internet using their mobile

phone


Social Infrastructure Indicators: Use

• % of individuals regularly using the Internet (breakdown by device and frequency of use)

• % of Internet users who have paid for goods and services online in the last 12 months

• % of Internet users using the Internet to order products and services in the last 12 months

• % of Internet users who have bought transport tickets online in the last 12 months

• % of Internet users who have used the Internet to conduct online banking

• % of Internet users who have had any contact with public administration offices through the Internet (breakdown by purpose)

• % of Internet users who have used the Internet in he last 12 months for private purposes to communicate with their own doctor/clinic in specific ways or for specific purposes.

• % of Internet users accessing health information on the Internet• % of Internet users who have used Internet to find regional

information (breakdown by purpose)• % of Internet users who have accessed traffic information online in the

last 12 months. • % of Internet users searching for jobs online


Access

• High mobile phone penetration (78% - 99%)• Variation in Internet access across regions

(36% - 85%)• Relatively low predicted uptake of Internet

(3% - 26%)• Reasonable broadband penetration amongst

households (35% - 57%)• Low use of public access points (PIAPs) (1% -

15%)


Skills

• Consistent use of SMS (around 50% across regions)

• Consistent high level use of email (72% - 93%)

• G3 mobile phone use growing (36% - 48%)• Low levels of ICT training across regions

(11% - 25%)


Use

• High variation in regular use of the Internet (35% - 90%)

• Growing advanced use of Internet across a number of regions (15% - 62% of individuals paid for goods and services on-line)

• Growing use of e-Government services (29% - 61% made contact with public administration on-line)

• Growing access to health information (24% - 38%)

• Not much access to health personnel on-line (1% - 7%)


Conclusions

• Evidence of digital divide across regions (56% mean – Internet Access; 12% predicted uptake)

• Evidence of broadband penetration into households (44% mean)

• High email skills (78%) but low ICT training (18%)

• Evidence of on-line interaction with private sector (39% paid for goods/services on-line)

• Evidence of on-line interaction with public sector in certain areas (43% on-line contact with public administration)


Data: Access (Working Group Comparison)

Access

E-R ISEU YFO IBIT VAST Mean

% of individuals having access to the Internet at home 49% 47% 64% 36% 85% 56%

% of individuals living in non-Internet connected households that intend to get an internet connection in the next 12 months 3% 8% 18% 6% 26% 12%

% of households with broadband access 40% 35% 41% 57% 45% 44%

% of Internet users who have used a PIAP 1% 5% 2% 2% 15% 5%

% of population with a mobile phone 81% 78% 83% 90% 99% 86%


Data: Use (Working Group Comparison)

Use


% of individuals regularly using the Internet (breakdown by device and frequency of use) 40% 56% 61% 35% 90% 56%

% of Internet users who have paid for goods and services online in the last 12 months 15% 51% 63% 29% 39% 39%

% of Internet users using the Internet to order products and services in the last 12 months 25% 54% 62% 10% 49% 40%

% of Internet users who have bought transport tickets online in the last 12 months 10% 18% 31% 33% 31% 25%

% of Internet users who have used the Internet to conduct online banking 17% 32% 42% 44% 63% 40%

% of Internet users who have had any contact with public administration offices through the Internet 42% 29% 44% 37% 61% 43%

% of Internet users who have used the Internet in the last 12 months for private purposes to communicate with their own doctor/clinic in specific ways or for specific purposes. 5% 1% 2% 3% 7% 4%

% of Internet users accessing health information on the Internet 38% 38% 36% 8% 29% 30%

% of Internet users who have – got news about a region from the Internet 62% 29% 39% 43%

% of Internet users who have accessed traffic information online in the last 12 months. 38% 27% 25% 24% 29%

% of Internet users searching for jobs online 26% 31% 40% 28% 20% 29%


Data: Skills (Working Group Comparison)

Skills


% of population who have sent SMS 53% 54% 20% 55% 46%

% of Internet users that regularly use email 84% 67% 72% 93% 72% 78%

% of respondents who can access the Internet using their mobile phone 36% 41% 48% 36% 43% 41%

% of the population having engaged in an ICT training course. 11% 18% 18% 19% 25% 18%

03/06/2015 conference presentation: brussels 1 ict usage by citizens brussels, 18 th march 2005 paul...

Documents

internet users

internet breakdown

type of internet connection

conference presentation

citizens brussels

citizen use citizens

purposes citizen slide

services citizen