02 good practices in public-private engagement in improvement of service delivery, mr. james...

7/27/2019 02 Good Practices in Public-private Engagement in Improvement of Service Delivery, Mr. James Kamweti, Motorola EA

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MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC andare used under license. All other trademarks are the property of their respective owners. 2013 Motorola, Inc. All rights reserved.

MOBILITY FOR PUBLIC SERVICE


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MOTOROLA SOLUTIONSUNMATCHED EXPERTISE

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Years of voice and communicationinfrastructure experience

Years of helping customersautomate their business transactions

of customers who trusted usand now have positive ROIs

80

34

1,000s


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When workers are given a handheld mobile computer with the ability toread bar codes, direct part marks or RFID tags as well as capture images,they have the tools they need to streamline the effeciency process

Now, instead of handwriting data on a paper form, workers simply scanthe bar code or RFID tag on an item and the form is auto-populated

with the right data set.Instead of transferring the information from the form into a computer, thepress of a button can transmit the data on the electronic form directly intoback end systems no data entry required.

With mobility, effeciency and status can be tracked easily and cost-effectively with minimal administrative effort. A rich data record can be

created for Example each asset, including make, model, manufacturer,date placed in service and parts utilized during service operations. Inaddition, the automated capture of asset data dramatically reduces errors.

MOBILE DATA SOLUTIONS


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$LOST

REVENUE

$INTERRUPTED

SERVICE

$LOSTTIME

CHALLENGES FACED BYPUBLIC SERVICE

$FRUSTRATEDCUSTOMERS$DIMINISHED

RETURNO

N

INVESTMEN

T$HIGHERCOSTS


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MOBILE DEVICES AREBUSINESS CRITICAL

EFFECTIVENESS

PRODUCTIVITY

EMPLOYEESATISFACTION

EFFICIENCY

CUSTOMERSATISFACTION

REVENUE

AGILITY

COMPETITIVEADVANTAGE


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IMPROVEDOPERATIONSEFFICIENCY

SERVICEPRODUCTIVITY

ACCURATEDATA

Efficiency andEffectiveness.

CONSISTENTCUSTOMER SERVICE

40%

Reducedcosts

Boost OperationalEffeciency

AUTOMATION ANDEFFICIENCY

Door Morewith Less.

30%

AccountabilityIncrement

50%SYSTEMGROWTH

SOLUTIONS THAT MAKEOPPORTUNITIES A REALITY

65%FEWER

Data EntryERRORS

100%INCREASE IN

PRODUCTIVITY

50%FASTERService


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REACH IS A KEY FACTOR

GOVERNMENT TO CITIZENSGOVERNMENT TO BUSINESS

Government to Government. Government to Employees.

Collaboration of Inter Agency communication Infrastructure.

+ +


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Reduce costsDo more with lessHire and retain personnelKeep an accountability trail

Adapt to fast-changing situationsMake quick and accurate decisionsMaintain continuity of performanceMaximize efficiency and data accuracyCollaborate at the local, County and Central levels

Comply with regulations, procedures and standards

MOBILITY BOOSTSOPERATIONAL EFFICIENCY


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Users

Cleaners, photocopier engineers, meter readers, liftmaintenance crews

BenefitProvide realtime access to jobs, voice calls, electronic forms,route guidance, and scanning applications can greatly improveefficiency, services, and productivity.

Mobile Data usageScanning barcodes to check that an engineer is working oncorrect equipment

Capturing readings (e.g. meters)Reviewing manualsUsing the camera to take and send pictures to dispatch todiscuss a problemReporting (forms can be audit compliant)

Using GPS route guidanceAutomatically update inventory systemsQuickly call for assistance

APPLICATION AREA: FIELD SERVICE


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UsersField teams such as traffic wardens, street cleaners, facilitymanagers, and highway maintenance crews

Benefit

Optimize the efficiency and productivity of field teams. As users canreceive jobs remotely, they dont need to pick up a job list each dayfrom the office to reduce mileage and dead time

Mobile Data usage

Receive job lists remotely on their computersUse GPS to get to site by the most efficient route

Fill in audit compliant forms to validate their work

Send GPS coordinates to specialist repair teams to guide themquickly to the location of a problem perhaps after an accident hasdamaged the highwayUse integrated camera to record each stage of the job and file theimages alongside work reports

Deliver time efficiencies across workflows from the incomingrequest to repair a damaged highway to planning and completing thework

Sell/scan tickets, issue on-the-spot fines

APPLICATION AREA: COUNTYGOVERNMENT


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Users

Public safety officers

BenefitUse devices to manage sensitive data and help officers

spend more time on the beatMobile Data usage

Access databases to look up suspects details, view images

of missing persons, check vehicle details, and more.Daily briefings, information on people of interest, and morecan also be uploaded to users devices in real time.

View information on addresses, vehicles, or suspects beforeapproaching them. Such real-time intelligence is highlyvalued by officers who rely on it to safeguard themselves andothers.

Provide trusted, continuous communications.

Record, scan, and track evidence bags.Check identitiesReport on incidents from the field, reduce paperwork

APPLICATION AREA: POLICE


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Users

Mobile Health workers

Benefit

Improve patient care and advance productivity.

Mobile Data usage

Provide simple data entry, connections to the back officeUse applications to improve diagnosis, prescribe medication,

book follow-up appointments

Securely update patients records

Read from a list of medicines to automatically trigger an order

Receive jobs on the go and report on activity

Inform dispatch teams of any delays

Access route guidance to reduce travel time

Use voice calls and emergency button to call for help with their

location sent to dispatchers

APPLICATION AREA: HEALTHCARE


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BENEFITS OF AUTOMATEDPROCESSES.

Eliminate paper-based forms

Free up time for workers to complete more missioncritical tasks per day precious time is no longerwasted on administrative paperwork.

Reduce errors inherent in manual data capture

Improve data integrityMore timely inspection and maintenance

Help to extend asset lifecycle

Integrate with related business systems, such asinspection and maintenance applications

Improve return on investment for existing technologyinvestments


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LOCALAPP

PARTNER

Monitor Develop Security

DEVICEMANAGEMENT

APPLICATIONDEVELOPMENT

GOVERNMENT/PUBLIC SERVICEDELIVERY

CITIZEN ENGAGEMENT

HOW WE DELIVER

MOTOROLA SOLUTIONS

Mobility Service DeskDepot / Repair.

OEM.

LOCAL

APPPARTNER

Stage Provision Control Visibility & Data


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