01737-04-2002-sbs-18-e.ppt/521kb

2000

GE Capital IT Solutions

in UK businssThe ee ee

The e in UK business

GE CapitalInformation Technology Solutions

USA

GE Centres of Excellence

General Electric is one of the most recognised brands in the corporate world

General Electric is one of the most recognised brands in the corporate world

Financial Strength

Leadership

Global

Size

People

Business Diversity

Technology

Integrity

Values

Innovation



USA

GE Capital GE Capital ServicesServices

GE Capital GE Capital ServicesServices

GE - 12 diverse businesses in one global company

General Electric Company• ‘99 Revenues: $111.6 billion • Employees: 340,000

GE AircraftEngines

GE AircraftEngines

GE Appliances

GE Appliances

GE ElectricalDistribution& Control

GE ElectricalDistribution& Control

GE MedicalSystems

GE MedicalSystems

GE Industrial Control Systems

GE Industrial Control Systems

GE LightingGE LightingGE

InformationServices

GEInformation

Services

NBCNBC GE PowerSystems

GE PowerSystemsGE PlasticsGE Plastics GE

TransportationGE

Transportation

Speciality Insurance

Specialised Financing

Mid MarketFinancing

Equipment Management GE Capital

ServicesGE Capital

Services

CustomerServices

GE Capital Services• 5 business areas• 28 diverse businesses

GE CapitalIT SolutionsGE Capital

IT Solutions

IT Solutions• Established 1996• 14,000 employees• $9.3bn revenues• 150 locations

J.F. Welch, Jr.Chairman & CEO

J.F. Welch, Jr.Chairman & CEO

GE Capital - 28 fast growing businesses



USA

Mission Statement

To provide quality driven

enterprise-wideIT Solutions



USA

Business (Y) Model

Local & Regional

National

European

Worldwide

AcquisitionAcquisitionServicesServices

SystemSystemSupportSupport

SystemSystemIntegrationIntegration

ManagedManagedServicesServices

SoftwareSoftwareSoftwareSoftware

eBusiness Solutions eBusiness Solutions eBusiness Solutions eBusiness Solutions

All Area NetworkingAll Area NetworkingAll Area NetworkingAll Area Networking

Enterprise ComputingEnterprise ComputingEnterprise ComputingEnterprise Computing

Project Services



USA

Vendor focus

Product Product

• Compaq

• IBM

• Sun

• EMC

NetworkingNetworking

• Cisco• Nortel• Equiinet

SoftwareSoftware

• Microsoft

• Lotus

• Novell

• CA

• Tivoli



USA

Summary

• Integrated enterprise-wide solutions on a global, national and regional basis

• Partnership with integrity driven company

• Guaranteed vendor independence

• Consistent high quality of service, regardless of country or location

• Experience of servicing complex global organisations

• Economies of scale, providing competitive advantage and optimising IT investment..



USA

e-Business Solutions

ee.com.comITSITS ee.com.comITSITS

BusinessIntelligenceITS

BusinessIntelligenceITS

SecuritySuiteITSSecuritySuiteITS

e.SecurityITSe.SecurityITS

VirusProtectITSVirusProtectITS

FirewallITSFirewallITS

CRMintegrationITSCRMintegrationITS

SWIFTintegrationITSSSWIFTintegrationITSS

e.comIntegrationITSe.comIntegrationITS

e.CatalogueITSe.CatalogueITS

e.StrategyITSe.StrategyITS

IntegrationITSIntegrationITS

Benefits of a well-developed e-Business strategy:

• Streamlining of business processes

• Increased productivity and reduced overheads

• Increased internal and external communication

• Greater opportunities for partnership

• Improved customer relationships and retention

• Geographical independence of resources and markets

• 7x24x365 presence in the customer/supplier community

• Fast, flexible and adaptive systems that offer quality management information and better control of costs and resources..



USA

All Area Networking

• Network design– Analysis, design, independent technology

consultancy

• Network implementation – Installation, cabling, integration,

configuration, pre-production test – documentation

• Network operation– inventory, network management,

maintenance, remote management– helpdesk and on-site services..

NetworkAuditITSNetworkAuditITS

NetworkDesignITSNetworkDesignITS

NetworkImplementITSNetworkImplementITS

NNeetworktworkITSITS NNeetworktworkITSITS

NetworkConfigureITSNetworkConfigureITS

NetworkMonitorITSNetworkMonitorITS

NetworkMaintainITSNetworkMaintainITS



USA

Enterprise Computing

•Enterprise Server– Consultancy , design, implementation and

support services for Unix and high-end Intel server solutions

•Enterprise Storage– Multi-vendor storage and storage

management solutions for highly available data

•Enterprise Systems Management– Design and implementation of enterprise

class systems management solutions from leading vendors

– Remote EMS solutions providing 24x7x365 network, server and desktop monitoring, management and reporting..

EnterpriseStorageITS EnterpriseStorageITS

EntEnteerpriserpriseITSITSEntEnteerpriserpriseITSITS

UnixEnterpriseITSUnixEnterpriseITS

EnterpriseManagerITS EnterpriseManagerITS

IntelEnterpriseITSIntelEnterpriseITS

EnterpriseServerITS EnterpriseServerITS

DisasterRecoveryITSDisasterRecoveryITS

CriticalCareITSCriticalCareITS

EnterpriseSystemsManagementITS

EnterpriseSystemsManagementITS

ApplicationsPackageITS ApplicationsPackageITS



USA

Software Division

LicensewareITSLicensewareITS

SoftManagerITSSoftManagerITS

SoftwarSoftwareeITSITSSoftwarSoftwareeITSITS

VersionIIVerisonITSVersionIIVerisonITS

W2KITSITSW2KITSITS

ClientServerITSClientServerITS

Group&MessageWareITSGroup&MessageWareITS

• Dedicated team of software licensing consultants

• Pre sales advice on the optimum licensing solution

• Help with contract negotiations

• Management of all contractual details

• Tailored reporting on a regular basis

• Monthly updates and price lists

• Workshops/Seminars on specific areas

• Consultancy (migrations, transitions)

• Technical Support & Evaluation library..

AssetManagementITSAssetManagementITS

LicenseConsultITSLicenseConsultITS



USA

ClientServer

• Client Technology Management – Procurement services– IMACs

– Asset management services • Maintenance• Helpdesk and Support Services• Infrastructure and integration services

based around Microsoft, Novell and Lotus technologies

• Cross disciplined with HP, Compaq & IBM accredited Engineering Skills..

W2KITSW2KITS

ClientSClientSeerverrverITSITSClientSClientSeerverrverITSITS

Group&MessageWareITS

Group&MessageWareITS



USA

Managed Services

• Dedicated Service Management focused on:– Problem ownership– Operational and tactical issues– Customer satisfaction– Achievement of SLA– Process improvement

• Underpinned by:– Sound Management techniques– Quality Management– Customer satisfaction driven culture– Business Process Re-engineering techniques

• Benefits– Customer staff to focus on strategic issues– Predictable cost structure– Quality service provision..

ManagManageeITSITSManagManageeITSITS

HelpDeskEuropeITS HelpDeskEuropeITS

OnSiteITS OnSiteITS

MobileITSMobileITS

FinancePlusITSFinancePlusITS

ResourceITS ResourceITS

InstallITSInstallITS

MaintainITSMaintainITS



USA

Mobile Support

A complete support solution for end users on the move:

• A guaranteed exchange/turnaround repair is provided within fixed time frames

• Option of courier based exchange or engineer response

• Covers laptops, portable printers, modems and accessories

• Services range from simple next-day hardware replacement, to complex system re-build and data restoration.

• Delivery to any UK address

• Inventory tracking and management ..



USA

Service capabilities

• Business consultancy

– Identification and enhancement of business processes

• System integration

– Expertise in planning, selecting and implementing IT solutions

– Support clients with pilot schemes and managed roll-outs

• Support services

– Single point of contact and management for capturing problem flow, qualifying calls, analysing data and providing remote or on-site solutions



USA

• All Area Networking (AAN)

– Deployment of networking services including consultancy, design, network reviews, implementation and support

• Enterprise Computing– Design, deployment and management of Enterprise

Solutions

• Managed and integrated outsourcing services– Full or part operation of IT function such as Help desk

• International Account and Project Services

– Collaboration across nations, languages and time zones – Global project and asset management ..

Service capabilities



USA

Benefits

• Truly integrated solutions

• Planning, acquisition, implementation and management of clients’ IT requirements

• Large service organisation guarantees continuity of service

• Consistent high quality of service level, regardless of country or location

• Experience of servicing complex global organisations

• Vendor independence



USA

Benefits

• Partnership with a wholly integrated global service provider

• A consistent offering and seamless processes

• Working with a set of global clients ensures understanding of all current technology infrastructures

• Economies of scale, providing competitive advantage and optimising IT investment

• Reduced IT ownership and investment costs

• Single point of contact for all client requirements..

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Documents

ge capital services

e business solutions

network management

manag e

comintegrationits e

catalogueits e

storage management solutions

integration services