01 introduction to telecommunications management v1

7/27/2019 01 Introduction to Telecommunications Management v1

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Pengenalan Manajemen Telekomunikasi

Program MagisterMana emen Telekomunikasi Universitas Mercu Buana MTEL UMB

Dr.-Ing. Mudrik Alaydrus

Pasca Sarjana, Universitas Mercu BuanaProgram Magister Manajemen Telekomunikasi

Mudrik Alaydrus - 2007

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Overview on Information and Communication Tech (ICT) Industry

On first days

ust one te ep one company monopo y

Expectation of the customers :

fair prices

reasonable good customer services

System worked all were happy



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In the era of 1990 : Telco industry evolved dramatically

Transformation in : technology, services and applications,

strategic approaches, industry structure,

and regulation

In just a couple of years, the capabilities of this medium have expanded.Many times over, to include sound, video and a host of new multimedia appl.

1994 : Internet becomes household word

Internet (protocol) is believed to become the operating system of the future !

Internet connects people, companies, organizations & systems any where

in the world

It would be a network smart enough to heal itself in the case of an accident

and to reroute itself when the loads become to heavy



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Outlook :

Worldwide telecommunication market is growing rapidly

Demand on move broadband communication infrastructures

erg ng o w re ess commun cat ons an nternet

Mobility in transportation of huge amount of multimedia data

Internet and Wireless Communication become two most mentioned words



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Reason for Change :

1. Deregulation and Privatization

The 1996 Telecommunication Act

intense competition

consequences : demand on new services, that are

2. Globalization

lobalization of eo le, ood, and services.

3. Internet and new technologies

We are surrounded by insurmountable opportunity



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Program Manajemen Telekomunikasi UMB (MTel UMB) ditawarkan karena di

,terus membesar akan keahlian di teknik dan skill di bisnis.

wawasan di telekomunikasi terapan yang terintegrasi dengan teknik-teknikmanajerial bisnis yang solid.

Setiap sektor industri, seperti pemerintah, regulator, service provider, financial

sectors, equipment vendor, consultant, R&D, harus memiliki profil-profil

profesional dengan kemampuan tersebut.

Program magister ini memberikan fondasi lanjutan untuk studi yang lebih

khusus untuk membantu para profesional dari semua sektor industri untuk

mema am an er ntera s engan para pro es ona te e omun as a nnyayang, di dalam market-driven industry, memberikan keputusan-keputusan

bisnis penting.



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Profesional di bagian marketing pada sebuah perusahaan peralatanmenginginkan pengembangan pengetahuan dalam studi pemasaran secara

lanjut dengan serius.

Staf di bagian pengawasan regulasi menginginkan lanjutan studi ke bidang

telecommunication law and policy.

Mahasiswa di program MTel UMB umumnya bertanggung jawab pada

er aga aspe perencanaan, mp emen as an mana emen s s m-s s m

yang memenuhi tuntutan perusahaan dalam melakukan proses komunikasi

suara, gambar dan data (multimedia).

Mahasiswa tidak harus menjadi systems engineer yang hebat, tetapi lebih

diharapkan menjadi profesional manajerial yang bertanggung jawab pada

en ambilan ke utusan an melibatkan keuan an dalam umlah besar untuk

akuisasi, instalasi, maintenance dan manajemen jaringan dan sistim

telekomunikasi.



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onto :

Peluncuran service baru,

IP-TV atau TV digital (DVB = Digital Video Broadc.)WiMax

3G

problems: technological

government regulations

Telecommunication Churn in Cellular Application



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Churn Reason Taxonomy



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Kurikulum Program Magister Manajemen Telekomunikasi

Total 38 SKS

10 Mata Kuliah + Thesis (Karya Akhir)

Semester ISemester I SKS

1 Research Methods in Telecommunication 3

2 IP based Telecommunication 3

Total SKS Semester I 9



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Semester ISemester III SKS

1 Multimedia Communication 3

3 Managing Telecommunications Networks 3

Total SKS Semester II 9



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Semester ISemester IIIII SKS

1 Strategic Development in Telecom 3

re ess g ta ommun cat ons

4 Telecommunications Seminar 2

3 Selected Areas inTelecommunication 3

Total SKS Semester III 11

Semester ISemester IVV SKS

1 Thesis / Karya Akhir 9

Total SKS Semester IV 9



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Root term management is the Latin manus (= hand)

n t a y s re erre to t e care an tra n ng o orses

Now, people with management ability are those who can

handle others, who can train, govern, and influence other people

and direct them in the performance of necessary tasks.

Management consists of

(1) the ability to supervise and motivate employees

e a y o opera e ac es an resources n a cos -effective (profitable) manner.



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Telecommunications Management:

. s

Technical, Human, Conceptual

2. Functions

Planning, Controlling, Organizing, Staffing, Innovating

3. Roles

Interpersonal (Figurehead, Leader, Liaison),

n orma ona mon or, ssem na or, spo esperson ,Decisional (allocator, adjudicator, negotiator)



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Skills in Telco Management:

ec n ca sBasic understanding in technology, the know-how,

the limiting factors, restrictions,

innovations

Human Skills

strong human skills in leaderships and motivation

At a minimum, to succeed in telecommunications,

to work with others to build a cooperative effort

Conceptual Skillsintellectual abilities and sound jugdement.

res ond uickl to chan es in the environment in techn.



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consumer behaviour, employee patterns, regulations, etc.)


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Functions of Telco Management

How the basic telco skills are a lied in the real world.

Planning

corporation (what to do, how to do it and who is to do it)Organizing

ass gnment an coor nat on o ut es

Staffing

recruitment, training, compensation, retention, terminationControlling

establishing standard, communicating standard, measuring

Innovating

developing new and better ways of conducting a telco



us ness


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Roles of Telco Management

Interpersonal rules

leadership of paramount

fi urehead entertainment role

liasion between groupsInformational Roles

- ,

disseminator distributing the info to their subodinates

spokeperson entertainment roleDecisional Roles as change agents

planning for change in decision making

allocator how much time mone or e ui ment

adjudicator decision in employee competition and conflictsnegotiator for example in contract to vendors or




19/19

Welcome in Master program of

Telecommunications Management

University of Mercu Buana - Jakarta



01 introduction to telecommunications management v1

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