GovGuam Receives 2nd National Award!Tamuning, Guam After many years of trying to transform various administrative government employees into a much informed public servant in the areas of governmental accounting, the Department of Administration’s Division of Accounts can finally breathe a sigh of relief.

This was straight from the seventh floor of the ITC Building in Tamuning, Guam where the many tasks of accounting for the Executive Branch is performed.

However, back in the real world, this is certainly not a

reality. Especially when there continues to be audit findings and questions. There is still hope! Hope that this dream audit would one day become the much wanted reality for our Government of Guam.

It is no secret that continued education, training and attending conferences and seminars all contribute to a much better level of understanding. It also improves performance, self-

DOA ACCOUNTING NEWSwww.da.doa.guam.gov GUAM’S FAVORITE NEWS SOURCE - Since 1950

REFRESHER TOPICS:Leadership Skills

And Team BuildingAnita Arile, Management Analyst

BONUSDivision of Accounts

Pressing Issues & ConcernsStandard Operating Procedure

Traditional Operating Procedure

Noncompliance

Passive

Reactive

Compliance

Proactive

7 Things You Shouldn’t Say“That’s not in my job description.” (Lazy vs Motivated)• Don’t avoid extra responsibilities.• Talk to your boss about your roles & particulars of your job

description.

“It can’t be done.” (Quitter vs Team Player)• Alternatives to complete the work• Offers solutions

7 Things You Shouldn’t Say“It’s not my fault.” (Blame shifter vs Humbleness)• Admit mistakes• Show good character, Help

“This will just take a minute.” (Overpromise vs Delivery) • Don’t undermine your efforts• Be wary of shortchanging your work

7 Things You Shouldn’t Say“I don’t need any help.” (Super Hero vs Team Leader)• Plan for unexpected.• Fly as a team, not solo.

“It’s not fair.” (Complainer vs Achiever)• Go the extra mile• Look at the positive signs.

“This is the way it’s always been done.” (TOP vs SOP)• TOP = trends, taking a backseat, monkey see-monkey do• SOP = creativity, be the driver, show individuality as well as

teamwork

LonersTeam

Building

Wii-FMWhat’sinitForMe?

ME to WETeam

Building

Difficult One Behavior Awareness

Do they lack SKiLL? Determine what the iLL is WiLL SKiLLDo they lack WiLL?

Skill•Train•Teach•Explain•Supervise•Demonstrate

Will•Explain•Mediate•Reassure•Empower•Encourage

Peak Performer• Honest• Competent• Determined• Team

Player• Goal

Oriented

Skill builds Competence Will builds Commitment

Queens Conflict Managem

ent

Conflicts Retaliation

Passive-Aggressive

Customer Complaints

Employee Grievances

Procrastinators

TASKPROJECT

DO DOING DONE

Project SOP

PYO

Training

PBB

TASKPROJECT

DO DOING DONE

Project SOP

gather desktop processVerify processUpdate as needed

PYO

Verify incoming docs and attachmentsVerify paymentsRecord in control log

Training

review processes for updates / changesPrepare agenda /memos

PBB

Verify internal processVerify duties related

TASKPROJECT

DO DOING DONE

Project SOP

gather desktop processVerify processUpdate as needed

Prepare processing manualPrepare SOP book

PYO

Verify incoming docs and attachmentsVerify paymentsRecord in control log

Email to Approp Branch for add’l monitoring

Training

review processes for updates / changesPrepare agenda /memos

Prepare SlidesPrepare handouts and manual

PBB

Verify internal processVerify duties related

Prepare Individual PBBVerify PBB data

TASKPROJECT

DO DOING DONE

Project SOP

gather desktop processVerify processUpdate as needed

Prepare processing manualPrepare SOP book

Submit to Director for approval

PYO

Verify incoming docs and attachmentsVerify paymentsRecord in control log

Email to Approp Branch for add’l monitoring

Prepare Reports

Training

review processes for updates / changesPrepare agenda /memos

Prepare SlidesPrepare handouts and manual

Conduct Training

PBB

Verify internal processVerify duties related

Prepare Individual PBBVerify PBB data

Submit to FA for finalizationSubmit to ASO

Time M

anagement

AnchorsEmployees are like chainsWeak Links Break the chain

Agencies are like battleships

The Ship Sinks...

SOP TOP

Feng Shui

SOP TOP

Non-Compliance

Passive

Compliance

Proactive

Positive Results

SOP TOPBehavior

Awareness

Conflict Management

Team Building

Time Management

We ALL Win!!