0 prepared by : internet services - consumer tm retail 17 th september 2009 practice & procedure...
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Prepared by :
Internet Services - ConsumerTM Retail17th September 2009
PRACTICE & PROCEDUREPRACTICE & PROCEDUREOF STREAMYX STUDENT OF STREAMYX STUDENT
PACKAGE PACKAGE
Package effective date
29 September 2009
Approach Special Streamyx package for Students
Promotion Objectives
To offer special package for Students
To introduce an attractive entry level of broadband package
for Students
Target CustomerStudents (Colleges & Universities)
OVERVIEW OVERVIEW
Streamyx packageStreamyx package PricePrice Other offeringOther offering
Streamyx 384k RM50 •Free modem•Free Streamyx Zone ID
Streamyx 1Mbps RM100 •Free modem•Free Streamyx Zone ID•Free Hypptunes (100 songs) for 3 months*•Free HyppTV for 3 months* •Free Gamezone (Roseonline) for 3 months*•Free gift - MU T-shirt
STUDENT PACKAGE STUDENT PACKAGE
Note: 1. Only applicable to DEL Prepaid Access Line (ITKS) or Home Prepaid2. Free content will be available starting 5th October 2009 for 1Mbps *3. Free MU T-shirt applicable to 1Mbps only
Waive Activation RM75& Installation fee RM88Waive Activation RM75& Installation fee RM88
Package is offered from 29th September - 31 December 2009.
This package valid for STUDENTS and applicable for NEW application only.
Applicable for Prepaid Access Line – ITKS & Home Prepaid only (Existing line for Silver
Partner & New & Existing line for TM Point).
Speed of service is on ‘best effort’ basis.
Service is subject to availability and technical testing.
Students must present the Student ID and submit the copy of Student ID to sales
person.
The minimum subscription period is 12 MONTHS.
If customers terminate within the minimum subscription period, the remaining balance will
be charged and customer is required to return the modem.
Modem warranty is 12 MONTHS.
7 days auto account activation is applicable to Streamyx In-a-box package.
Free Streamyx Zone ID as long as they subscribed to Student package.
Free content will be available starting 5th October 2009 and applicable for 1Mbps
package only.
Free MU T-shirt only for 1Mbps package. The T-shirt will be courier to customer.
The 1st bill received will include one-month subscription fee (from date of service
activation), an advance charge of the 2nd month subscription fee.
Streamyx & ITKS/Home Prepaid terms & conditions apply.
TERMS & CONDITIONS TERMS & CONDITIONS
PRICING PLAN DESCRIPTIONPRICING PLAN DESCRIPTION
Plan Streamyx G.Lite Home 384k Basic Home
Prepaid 50 - Free Modem Waive Activation
and Free Installation (Student Package)
Streamyx 384K (Free Modem) – RM50
(Student Package) (Waive Activation
and Free Installation)
384k 128k
Plan Streamyx G.Lite Home 384k Basic Home
Prepaid 50 - Free Modem Waive Activation
and Free Installation (Student Package)
(Streamyx in a box)
Streamyx In-A-Box 384K (Free Modem)
– RM50 (Student Package) (Waive
Activation and Free Installation)
384k 128k
Plan Streamyx G.Lite Home 1.0M Basic Home
Prepaid 100 - Free Modem Waive Activation
and Free Installation (Student Package)
Streamyx 1.0M (Free Modem) – RM100
(Student Package) (Waive Activation
and Free Installation)
1.0M 384K
Plan Streamyx G.Lite Home 1.0M Basic Home
Prepaid 100 - Free Modem Waive Activation
and Free Installation (Student Package)
(Streamyx in a box)
Streamyx In-A-Box 1.0M (Free Modem)
– RM100 (Student Package) (Waive
Activation and Free Installation)
1.0M 384K
Plan Name Commercial NameDownload
Speed
Upload
Speed
MULTIMEDIA CONFIRMATION SLIPMULTIMEDIA CONFIRMATION SLIP
Customers can apply for the promotion via the following channels:
TM pointTM Silver partnersClickers Authorized Outlet (CASO)Consumer Sales
WHERE TO APPLYWHERE TO APPLY
BILL PRESENTMENTBILL PRESENTMENT
The information on the packages can be obtained from the following:-
TM point TM Silver partnersCASOConsumer SalesCSM100 (press 2 :Internet Services) - Customer Interaction Center for product query, check streamyx availability etc.
PACKAGE INFO CENTREPACKAGE INFO CENTRE
FREE CONTENT FOR 1Mbps PACKAGEFREE CONTENT FOR 1Mbps PACKAGE
. URL : roseonline.bluehyppo.com
. ROSE Online Evolution is an MMORPG that relates a story about a world of seven planets.
. The Player, as an interplanetary explorer, will enjoy the many different adventure scenarios in Junon, Eldeon, Luna, Oro, Ska, Hebarn and Kakia, where each planet has its own set of particular characteristics and environments, legends and fantasies.
RoSE ONLINE MMO Game
• URL: www.hypptunes.com.my
• An online music portal, which offers legal full-track music downloading facilities
• More than 100,000 songs for download in MP3 and WMA format from artists around the world
• Music file can be burnt up to 5 times for personal use
• Features a dedicated ‘Indie section’, where it highlights happenings, updates and other exciting info on the local and regional independent music scene
HyppTunes
• URL : www.hypp.tv
• First broadband TV service exclusively for Streamyx 1mbps and above users
• Total of more than 30 video channels, including Live Channel, Playout Channel and Video on Demand
• All channels group by genre:
i. News & Current Affairs
- Channel NewsAsia, Russia Today,
Earth TV, CCTV 4, DW TV etc.
ii. Entertainment
- Fashion TV, Trace TV, Wedding
TV, Channel 99 Debar etc.
iii. Sports
- BPL, 2010 FIFA World Cup South
Africa, Fight Club etc.
HyppTV
• Student Package Subscribers entitled for:
- RoseOnline MMO Game -> Enjoy 5000 game points for 3 months, total 15,000 game points.
- HyppTunes -> Enjoy Free 100 songs download for 3 months, total 300 songs.
- Hypp.TV -> Enjoy to watch more than 30 channels for 3 months
Detail of Content Offerings
Student Package Process Flow
MCMBMCMB
TM NetTM Net
HyppTVHyppTV HypptunesHypptunes RoseOnlineRoseOnline
MCMB will send contains subscribers information to TM
Net via http POST
MCMB will send contains subscribers information to TM
Net via http POST
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TM Net will send email to user with registered username & activation key
(PIN Number).
TM Net will send email to user with registered username & activation key
(PIN Number).
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Each subsystem will create a user account for each subscriber using streamyx email as username and an
agreed default password.
Each subsystem will create a user account for each subscriber using streamyx email as username and an
agreed default password.
44 RoseOnline will need extra steps as they’re
not using email address format as account username. TM Net will send streamyx email
and secret key to verify user
RoseOnline will need extra steps as they’re not using email address format as account username. TM Net will send streamyx email
and secret key to verify user
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User needs to login at student package page using the registered
username & activation key (PIN Number). User will be prompt to
create password for hypptv & hypptunes. While for roseonline, user need to fill up a registration form to
create an account. TM Net will provision the data to various
subsystems.
User needs to login at student package page using the registered
username & activation key (PIN Number). User will be prompt to
create password for hypptv & hypptunes. While for roseonline, user need to fill up a registration form to
create an account. TM Net will provision the data to various
subsystems.
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THANK YOUTHANK YOU