= uc as a user experience uc as a platform = uc as a philosophy = = uc as a service (ucaas)
TRANSCRIPT
Bill HaskinsSr. Analyst, Unified CommunicationsWainhouse Research
UC Adoption CurveState of the UC Union
AYST100
Definitions
Definitions
Definitions
= UC as a User Experience
UC as a Platform =
UC as a Philosophy =
= UC as a Service (UCaaS)
Drivers
• YOUNGER KNOWLEDGE WORKERS
• TECHNOLOGY LIFECYCLE
• CONSUMERIZATION
Nearly two thirds of
20 Somethings bring their
own device to work
Among 50 Somethings,the number who BYOD drops by
almost half
61%
33%
By 2020, Millennial
s will comprise
50% of the global
workforce
2013 PWC report, Millennials At Work: Reshaping the Workplace2013 CompTIA Survey, Generational Research on Technology and its Impact in the Workplace© 2014 Wainhouse Research, Inc. All rights reserved.
Younger workers are driving BYOD
Key Trends
58%More work-from-home solutions
75%More mobile
solutions
Communication technologies IT Managers feel pressure to deploy as younger workers
enter the workplace
• MOBILE EVERYTHING
• DEMAND FOR TEXT AND VIDEO
• PREFERENCE FOR PERSONAL SOLUTIONS
56%More video solutions
49%More
Presence/IM
2
Key Impacts
© 2014 Wainhouse Research, Inc. All rights reserved.
UC State of the Union - Desktop
2004 2005 2006 2007 2008 2009 2010 2011 2012 201350%
60%
70%
80%
90%
Enterprise Use of IM
What IM solution do you use?
Microsoft Cisco IBM Skype Google Other/None:
52%
5%9%
16%
1%
16%
53%
18%
10%8%
1%
10%
2012 2013
Microsoft Cisco IBM Skype for Business
Google Avaya Unify Mitel
39%
10% 10%8%
7% 7%
2% 3%
43%
20%
11% 10%
5%4% 3%
1%
2012 2013
What UC solution have you deployed?
Microsoft Cisco IBM Skype for Business
Google Avaya Unify Mitel
39%
10% 10%8%
7% 7%
2% 3%
43%
20%
11% 10%
5%4% 3%
1%
2012 2013
What UC solution have you deployed?
1 2 3 4 50%
10%
20%
30%
40%
50%
60%
70%
UC Platforms In Production
2013 UC Feature Deployments
Integration - Business Apps
Federation
Integration - Contact Center
Integration - Room Video
Mobility
PBX
Conferencing - Audio
Conferencing - Video
Conferencing - Web
Audio
App Share
Video
IM
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
>50% of users < 50% of users
13%77%
39% 31%
29% 26%
2013 UC Feature Deployments
Integration - Business Apps
Federation
Integration - Contact Center
Integration - Room Video
Mobility
PBX
Conferencing - Audio
Conferencing - Video
Conferencing - Web
Audio
App Share
Video
IM
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
>50% of users < 50% of usersYOY Change Features
<0%
0-10%
10-25%
>25%
Top Barriers to UC Deployment
© 2014 Wainhouse Research, Inc. All rights reserved.
Desktop
1) Cost - Equipment
2) Internal Support
3) Network
4) Quality
5) Cost – Services
2013 UC Features Used vs. Available
IMAu
dio
App
Shar
ing
Vide
o
Web
Con
fere
ncin
g
Vide
o Con
fere
ncin
g
Audi
o Con
fere
ncin
g
77%
47% 44% 43% 39% 39% 39%
69%
31% 30% 26% 26% 28% 31%
Deployed >50% Used Frequently
Hosted Audio + Personal Web180.2B Minutes
98.2B Minutes
Hosted Audio + Personal Web
Worldwide Audio Conferencing Volume
9
2012108B Minutes
UC9.7B
Minutes
9%
UC84.8B
Minutes
32%
13%CAGR
54%CAGR
2017265B Minutes
CAGR20%
© 2014 Wainhouse Research, Inc. All rights reserved.
UC State of the Union - Mobility
Mobile devices used for business communications
Apple
iPho
ne
Andro
id
Black
Berry
Win
dows Mob
ile
Sym
bian
None
43%
20% 21%
2% 1%
14%
38%
33%
15%
8%
0%
6%
Apple
iPad
Andro
id b
ased
Win
dows ba
sed
Black
Berry
Pla
yBoo
k
Amaz
on K
indl
eNon
e
44%
8%
3% 3%0%
41%41%
16%
8%
0% 1%
34%
Smartphones Tablets
Smartphones Tablets
Mobile Feature availability
IM / Presence Audio Video View Shared Content
69%
44% 42%36%
82%
70%65%
62%
IM / Presence Audio Video View Shared Content
67%
56%
48% 48%
84%
77% 77%80%
Smartphones Tablets
Mobile Feature Utilization - 2013
IM / Presence
UC Client Audio
UC Client Video
View Shared Content
82%
70%65%
62%
75%
55%
47%42%
IM / Presence UC Client Audio
UC Client Video
View Shared Content
84%
77% 77%80%
68%63% 62% 61%
Top Barriers to UC Deployment
© 2014 Wainhouse Research, Inc. All rights reserved.
Desktop
1) Cost - Equipment
2) Internal Support
3) Network
4) Quality
5) Cost – Services
Mobile
1) Quality
2) Internal Support
3) Network
4) Reliability
5) Cost – Equipment
UC State of the Union -UCaaS
Contact Center
Telephony Service (PBX)
Shared Workspace (i.e. SharePoint)
IM/P System (i.e. Lync)
Video Conferencing
Audio Conferencing
Web Conferencing
51%
50%
52%
54%
50%
44%
26%
22%
29%
31%
25%
26%
26%
28%
32%
34%
11%
7%
8%
4%
8%
9%
10%
11%
CPE Managed Hosted Hybrid
Deployment Models
© 2014 Wainhouse Research, Inc. All rights reserved.
Contact Center
Telephony Service (PBX)
Shared Workspace (i.e. SharePoint)
IM/P System (i.e. Lync)
Video Conferencing
Audio Conferencing
Web Conferencing
51%
50%
52%
54%
50%
44%
26%
22%
29%
31%
25%
26%
26%
28%
32%
34%
9%
12%
14%
16%
17%
20%
32%
33%
11%
7%
8%
4%
8%
9%
10%
11%
CPE Managed Hosted Hybrid
© 2014 Wainhouse Research, Inc. All rights reserved.
Deployment Models
Contact Center
Telephony Service (PBX)
Shared Workspace (i.e. SharePoint)
IM/P System (i.e. Lync)
Video Conferencing
Audio Conferencing
Web Conferencing
51%
50%
52%
54%
50%
44%
26%
22%
29%
31%
25%
26%
26%
28%
32%
34%
9%
12%
14%
16%
17%
20%
32%
33%
11%
7%
8%
4%
8%
9%
10%
11%
CPE Managed Hosted Hybrid
© 2014 Wainhouse Research, Inc. All rights reserved.
Deployment Models
Contact Center
Telephony Service (PBX)
Shared Workspace (i.e. SharePoint)
IM/P System (i.e. Lync)
Video Conferencing
Audio Conferencing
Web Conferencing
51%
50%
52%
54%
50%
44%
26%
22%
29%
31%
25%
26%
26%
28%
32%
34%
9%
12%
14%
16%
17%
20%
32%
33%
11%
7%
8%
4%
8%
9%
10%
11%
CPE Managed Hosted Hybrid
© 2014 Wainhouse Research, Inc. All rights reserved.
Deployment Models
Contact Center
Telephony Service (PBX)
Shared Workspace (i.e. SharePoint)
IM/P System (i.e. Lync)
Video Conferencing
Audio Conferencing
Web Conferencing
51%
50%
52%
54%
50%
44%
26%
22%
CPE Managed Hosted Hybrid
© 2014 Wainhouse Research, Inc. All rights reserved.
Deployment Models
YOY Change Hosted
Contact Center
Telephony Service (PBX)
Shared Workspace (i.e. SharePoint)
IM/P System (i.e. Lync)
Video Conferencing
Audio Conferencing
Web Conferencing
51%
50%
52%
54%
50%
44%
26%
22%
29%
31%
25%
26%
26%
28%
32%
34%
9%
12%
14%
16%
17%
20%
32%
33%
11%
7%
8%
4%
8%
9%
10%
11%
CPE Managed Hosted Hybrid
© 2014 Wainhouse Research, Inc. All rights reserved.
-21%
-8%
+106%
+29%
+69%
+76%
+216%
+4%
Deployment Models
2013 UCaaS Vendor Mindshare
Hosted by Specialist (i.e. Thinking Phone Networks)
Hosted by SI (i.e. DiData, CSC)
Unify OpenScape Cloud Services
AvayaLive Connect
Hosted by CSP (i.e. InterCall, Arkadin)
Hosted by Telco (i.e. ATT, BT, OBS)
IBM SmartCloud for Social Business
Cisco Jabber / WebEx Connect
Microsoft Office 365
0% 10% 20% 30% 40% 50%
25%
33%
16%
17%
Currently Using Considering or Testing
+67%
+6%
+32%
-30%
-62%
-21%
+85%
-60%
YOY Change
+32%
Global UCaaS Market: 2012 – 2017
In 2012…
The UCaaS Market is poised for
growth
9M seats
Revenue = $1.4B
ASP (Y) = $152
By 2017…52M seats
Revenue = $6.8B
ASP (Y) = $1315X$
5 Year CAGR – Global Revenue
© 2014 Wainhouse Research, Inc. All rights reserved.
Video - Group Systems
Automated Audio Conferencing
Personal Web Conferencing
Video - Services
Video - Personal
UCaaS
-5%
4%
6%
11%
26%
43%
A Look Forward
2013 Trialed UC Features
IM
Audio
Video
App Share
Conferencing - Web
Conferencing - Audio
Integration - Contact Center
Conferencing - Video
Federation
Integration - Business Apps
PBX
Mobility
Integration - Room Video
0% 5% 10% 15% 20% 25%
2012 - 2013 YoY Trialed UC Features
Integration - Business Apps
PBX
Integration - Contact Center
Federation
Conferencing - Audio
Mobility
Integration - Room Video
Conferencing - Video
App Share
Conferencing - Web
Audio
Video
IM
-100% -80% -60% -40% -20% 0% 20% 40% 60%
Summary of Interesting ThingsSocial (small)Consumerization = UnUnified CommunicationsContext Aware CommunicationsContent ShareCloudMobility
PC ReplacementDevice Awareness
VideoImproved InteropImproved WorkflowGood Enough
IntegrationBusiness Process
Monday, February 17th
Exhibit Hall Hours 6:00pm – 8:00pm
6:00pm – 8:00pm Welcome Reception
Tuesday, February 18th
Exhibit Hall Hours 8:00am – 9:00am (Breakfast), 10:30am – 5:00pm
8:00am – 9:00am Breakfast (Exhibit Hall) 9:00am –10:30am General Session10:30am – 5:00pm Expo Hall Hours11:00am – 12:15pm Sessions & Hands-on Labs12:15pm – 2:00pm Lunch2:00pm – 5:00pm Sessions & Hands-on Labs5:00pm – 7:00pm Ask the Experts
Wednesday, February 19th
Exhibit Hall Hours 10:30am – 4:30pm
7:30am – 8:30am Breakfast8:30am – 11:30am Sessions & Hands-on Labs10:30am – 4:30pm Expo Hall Hours11:30am – 1:00pm Lunch1:00pm – 5:45pm Sessions & Hands-on Labs6:30pm – 9:30pm Attendee Party
Thursday, February 20th
Exhibit Hall Hours 9:00am – 12:00pm
8:00am – 9:00am Breakfast9:00am – 12:00pm Expo Hall Hours9:00am – 12:15pm Sessions & Hands-on Labs12:15pm – 1:30pm Lunch and Departures
Ask the ExpertsLocation: Meal Hall located on Level 1 in Pinyon Ballroom 4-8 Tuesday, February 18
TABLE TOPICS:Best Practices, Business Value, Clients & Mobility, Lync Meetings and Video, Lync Online, Networking, Platform, Server & Manageability, Voice, Lync Feedback Sessions
Meet face-to-face with the foremost experts in the Lync field and ask them the questions that have you stumped.
Location: Breakout rooms located on Level 1 5:00pm-7:00pm
GROUPS INCLUDE:Manageability – Pinyon 2Meetings & Web Experiences – Bluethorn 4-6Mobility – Bluethorn 7-9Presence & Chat – Pinyon 1Voice & Video – Bluethorn 1-3
Come participate in targeted Feedback Sessions to hear about the high-priority feature asks and help us improve the next release!
Lync Feedback
These sessions are meant to be informational, providing an understanding of the workload and conversational, to discuss your user scenarios and desired improvements.
Birds of a FeatherBirds of a Feather flock together! Join daily breakfast discussions of relevant topics by sitting in the separately designated areas of the Meal Hall. Seating will be sorted in a different way for each Birds of a Feather breakfast:Wednesday, February 19:Where are you from? Asia/Pacific, Eastern & Central Europe, Latin America, Middle East & Africa, US (West, Central & East) and Canada, Western Europe
Thursday, February 20:What is your interest?Best Practices, Business Value, Clients & Mobility, Lync Meetings and Video, Lync Online, Networking, Platform, Server & Manageability, Voice
#LyncConf14
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© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.