Assured Availability of Safe Drinking Water

Challenges of bringing Financially

Self-Sustainable O&M

Context : Rural Punjab

- Sudhir Bhatia,

Chief Engineer (North), DWSS Pb.

Key Words

Assured Availability

100% O&M Cost Recovery

O&M Through Community

RWS Punjab

A Journey from

2008 to 2011

Let us

Begin FromThe end

Pakistan

Himachal Pradesh

Haryana

Rajasthan

Habitations 12,339PWS

Schemes 6,838

Annual per capita Income : Punjab Vs Other States

PUNJAB

Scenario Rural Punjab – nov. 2011

Households with Electricity = 100% Mettle path connected houses = 100% Power subsidy for pumping water

to meet Agriculture needs = 100% Houses adjoining drinking water

pipe network (30% House Connections) = 94% Power subsidy for pumping water

to meet Drinking water needs =NIL

.

Our KitTy of rural water supply

Punjab, Nov. 2011Comparison of Public Water Supplies : Urban Vs Rural

S.No. Description Urban Areas

Rural Areas*

1 Communities with 24x7 Water Supply

NIL 11*

2 Communities with 100% Water Meters

NIL 15*

3 Schemes with 100% House Connections

NIL 214*

4 Communities targeting 100% O&M Cost recovery

NIL 5,130*

5 Communities having made Cash upfront contribution for Infrastructure creation

NIL 3,425*

6 Communities exempted from Water Tariff

100% Houses Up to 1,200 sq. ft.

NIL

7 Community with Dual Source Public Water Supply

NIL 1,811*

* These numbers are dynamic & growing

ONLY Rural Communities enjoy SNK

Watershed Development

1. Supply Driven

2. No Community contribution,3. Govt. ownership of all assets,

4. More than 70% Govt. contribution in O&M.

5. No Community with more than 70% House Connections,

6. No Community with 24x7 Piped water supply,

7. No transparent Complaint redressal mechanism.

1. Demand Driven,2. Community contribution,3. Community Ownership of

new assets,4. No Govt. contribution in

O&M.

5. More than 1500 Communities (and number growing) with ....

6. More than 11 Communities (and number growing) with….

7. 24x7 Toll free Complaint redressal through telephone….

Before PRWSS-1 During PRWSS-1

GPWSC Owned, Top 5 Schemes

Context : Surplus Revenue GeneratedS.No.

Scheme District Month/ Year

Commissione

d

Houses

%age House Connections

Surplus

Revenue (Rs. Lakh) as on 30.10.

11

1 Naushehra

Amritsar June – 09

1075 100 10.65

2 Langroya SBS Ngr Sept –09

725 105 6.21

3 New Raj Guru Ngr

Ludhiana

Oct – 10

950 103 2.50

4 Jodhan ..do.. ..do.. 739 82 2.33

5 Khuni Majra

Mohali Jan - 10 230 96 2.07

Rural Punjab – Nov. 2011 : Bottlenecks

A peculiar public mindset*, which believes :

1. I am a Voter, …….since it is by Govt., provide ‘me’ Maximum, Free & Un-limited.

2. I eat well, how can health problems occur.3. I know all the differences, but

shall remain in-different, until you make me

educated/disciplined.

*consequent of 25 years old, state sponsored charity.

Sustainability : How do we define

Fit & Forget : X Physical Sustainability

= Enabled the intended service during designed period & can be further upgraded

: Yes

Financial Sustainability = 100% O&M Cost recovery : Yes

Building Solutions to the

Challenges encountered : 1

1 Beneficiary > Customer > Constitutional Right

2 Connecting poor & marginalised3 Improving Service Level

a. Bifurcationsb. Augmentationsc. Fresh Coverage

4 Design Interventions5 Inspiring Quality Assurance

amongst 100% Financially Self-Sustainables GPWSC - Naushehra, Distt.

Amritsar

The Best

Building Solutions to the

Challenges encountered : 2

6. Managing HRD 7. Viability Gap Funding8. High O&M Costs, on a/c of :

a. Electricityb. Water Wastage c. Staff expanses

9. Power Subsidy Demand10. Sustaining 100% Financial Self-Sustainability

No Stone is left Un-turned

Reducing Response TimeHow did we meet :Challenges to bringing Financial

Sustainability - 1

Revenue Use Methodologies

Recipient of State BenevolenceRevenue Use permission = Not allowed

Customer of the StateRevenue Use permission = Conditional

Rightful CitizenRevenue Use permission = Un-conditional

Assuring Availability for poor & marginalised

How did we meet: Challenges to bringing Financial Sustainability – 2.1

Stage-2 Stage-3

Assuring Availability for poor & marginalised

How did we meet : Challenges to bringing Financial Sustainability – 2.2

Stage-4Stage-5 : Micro Water Works

Improving Service Level via Bifurcations How did we meet :Challenges to bringing Financial

Sustainability - 3.1

Why bifurcate What to take care How much to

bifurcate Challenges after

bifurcationSch. Bifurcated in 3 years = 1,093

Improving Service Level via Augmentations

How did we meet: Challenges to bringing Financial Sustainability- 3.2

Why augment What to take care How much to

augment Challenges after

augmentationSch. Augmented in 3 years = 756

Improving Service Level via Fresh Coverage

How did we meet: Challenges to bringing Financial

Sustainability - 3.3 Cluster approach, Micro WW, HP Dovetailing with GOI : NRDWSP,

Finance Commission, BADP, Donations.BRGF, MPLAD, Swajaldhara

Supplementing via NABARD & World Bank Loans

New Technologies/Sources

RSD -1

RSD-2

Design Interventions How did we meet : Challenges to bringing Financial

Sustainability – 4.1

Conventional Tubewell based Water Works

Tailor made Tubewell based Mini Water Works

Gains of ComputerisationWater Tariff Billing

Case Study : Mohali Division

Year House Connections

Annual Revenue Collection

%age revenue increase w.r.t. Base

year(Lakh)

2007-08 37,804 270.27 NA2008-09 41,314 243.11 -10.042009-10 53,962 347.42 28.502010-11 59,842 440.54 62.90

2011- Upto Oct. 62,197 217.07 Under process

Design Interventions How did we meet : Challenges to bringing Financial

Sustainability – 4.2

Near 80% Increase in House Connections from 2008 to 2011

Inspiring Quality Assurance How did we meet : Challenges to bringing Financial

Sustainability - 5

Learn Educate Enable Encourage Evaluate Accredit Monitor Re-EDUCATE

Reward

Central Laboratory, Patiala

1

2

3

4

1 = Mobile Lab (1)2 = Inside Mob. Lab.3 = Central Lab (1)4 = District Lab (29)

Managing HRD : IEC, Hand holding & Conflict resolution

How did we meet : Challenges to bringing Financial Sustainability – 6.1

Find out Understan

d Sell LISTEN Act Support Reward LISTEN

Managing HRD : IEC, Hand holding & Conflict resolution

How did we meet : Challenges to bringing Financial Sustainability – 6.2

Listening : A Woman making her point – CHAWA

( 11/11/2011)

Supporting : Chief Engineer with GPWSC – CHAWA

(Gurdaspur)

Viability Gap Funding How did we meet : Challenges to bringing Financial

Sustainability – 7.1

Case Study : 1,811 RO Plants -Conventional Wisdom leads to :

Govt. pays for Infrastructure, O&M, Tariff collection, IEC & HRD

Private Operator provides : Installation, Operation, Repair & spares, Tariff collection, IEC & HRD

100% Financially Self-Sustainable, Dedicated DWSS Water Quality Monitoring Unit

PPP model conceived : Govt. pays for infrastructure & Annual Viability Gap

Funding, if reqd.

7 years BOLT Contract :Water Supply at RO Kiosk @ Rs.1- per

10 Ltr.

Viability Gap Funding How did we meet : Challenges to bringing Financial

Sustainability – 7.2

We did not innovate

Looked around & Encouraged

New Management Techniques for :Reverse Osmosis,Disinfection,Water Metering.

1 = A newly commissioned RO Plant under PIP model.

2 = Inside a RO Plant

1

2

1

Sustaining 100% Financial Self-Sustainability

How did we meet : Challenges to bringing Financial Sustainability– 10.1

Visualise Break up into do

ables Assign Review Reprimand Monitor & Evaluate Encourage Reward

Officers from Secretary to Executive Engineers : One of the 38 Monthly

Review Meetings held so far.

Sustaining 100% Financial Self-Sustainability

How did we meet : Challenges to bringing Financial Sustainability–10.2

Shadowing Exemplary

Schemes Trainings for

under performing GPWSCs

Listening

Sh. Aujla at Water Works, LangroyaMiles to go

before I sleep…….

Our Areas of CONCERN

. Funds to cater – Post Design, Source Failures

. Inadequate penetration of RO Service Delivery

. Labour Laws

. Staff shortage in DWSS

. Policy interventions in other areas negatively influencing Sustaining of RWS Financial Sustainability

. Prohibitive Power Costs in Kandi Area

. Reducing ‘ground water yield’ , downstream of Check Dams

. Predominance of Few & Older persons in GPWSCs

. Depleting : Ground water & Raw water quality

. Plateauing IEC , HRD & Increasing local Politics.

conclusions

“Nischay Kar Apni Jeet Karo”

. Resolve

. React

. Recover

Where there is will, there is a way.

THANKS

Shri Guru Gobind Singh Ji motivating his

followers